Babylon Grand Hotel & Spa

The reception staff were lovely and very accommodating. The breakfast was good.

I don’t usually write reviews but I needed to for this hotel. There is a huge mould problem at this hotel and I would NOT recommend staying here because of it. After spending an hour in the room, my asthma was triggered. It was so bad that I requested to move rooms - it was only slightly better. There’s black mould EVERYWHERE. The bath was not connected to the wall and therefore there must be huge amounts of mould inside the wall. We had black mould dripping down the door in the bathroom, it clearly hadn’t even been wiped in months. There was black mould on the walls in the bedroom next to the beds and the bedding felt wet it was so damp. It wasn’t even just our room, the majority of the people on our intrepid tour had exactly the same problems - two even paid extra to go into a different hotel because of how bad it was. Please avoid!

The staff was amazing and Anthony helped us a lot

The breakfast was great & good hours it was being served. We had a balcony room and that was really good. Staff were excellent and very helpful. Also good that drinking water was always available.

Some other guests were very noisy at night but this is not the fault of the hotel. The location had some good aspects with easy access to the lakes near West Lake and proximity to things like massage, pedicures etc, but it was a long hot walk to many of the city attractions that tourists want to see. The advertised Massage Spa was actually a taxi ride away so that was not ideal.

All services great

Nothing

Rien, nous avons été rediriger par la reception de cet hotel vers un autre hôtel encore plus vétuste.

Nous avons séjourné dans cet hotel la nuit du 10-11 mai. Il est bruyant, mauvaises odeurs, vétusté des salles de bain. Climatisation non entretenue.... Personnel aimable, mais qui laisse une drôle d'impression...

Everything

Staff were fantastic

Tina and everyone was the best! Thank you!

Breakfast is good, good service, Friendly staffs. Good Locations.

Excellent location just outside de the old quarter. service was outstanding and breakfast was perfect.

Halls were a bit noisy and heard from early morning how cleaning ladies worked and talked outside the room. Everything else was perfect!

В плане проживания отель полностью оправдал ожидания. Персонал очень дружелюбный. Номер убирался регулярно. Очень хорошие завтраки. До всех основных достопримечательностей и старого города буквально 10-20 минут на такси за небольшие деньги. Можно дойти и пешком, но при такой стоимости такси, не совсем разумно тратить время, которого и так не хватает. Отель и персонал оставил приятные впечатления.

По номеру единственное замечание, это душевая. После каждого принятия душа, вода разливается на половину ванной комнаты. Местоположение отеля не совсем удачное в плане кафе и перекусов. Кафе где можно поесть в округе практически нет и они в основном ориентированы на местных жителей. Поэтому чаще ужинали в старом городе. Или мы просто не смогли их найти.

Great location. Lovely staff.

Uitstekend, mooi onderhouden hotel, goede ontvangst, je wordt goed geholpen bij vragen

Niks

La vicinanza al centro storico ed ai maggior punti di interesse

Pulizia scadente, camere non manutenute e colazione poco ricca.

Very good location (walking distance to the old town and the West Lake), very friendly staff but they could be more honest when checking in.

Very dated thus it does not look very clean, especially bathrooms. Had two nights stay, booked very late with very short notice. At the beginning they gave me worse room (no view, two single beds) than what I had booked through the app (city view, double bed) without informing me during the check-in. I had to go back and complain about it. As a compensation, they promised to give me a better room (lake view, double bed) but only for the next day.

Fruits options in breakfast, bread and salad

Old property, maintenance issues. Washroom doors have no latch . Can not provide hot milk in breakfast. As Indian vegetarian wanna more Indian option

Situé à 20 mn à pied du vieux quartier d’Hanoi. La chambre était propre et la literie confortable. Le petit déjeuner était moyen (attention n’arrivez pas 1 mn après le fin de service de petit déjeuner à 9h30 on refusera de vous faire une omelette ou une soupe). Les chambres de derrière ne donnent pas sur la rue et le bruit de la circulation n’est donc pas audible. ,

La salle de bain mériterait quelques travaux de tuyauterie, MAIS SURTOUT, c’est avant tout un hôtel pour les groupes avec pour conséquences, moins d’attention personnalisée et des nuisances sonores par les clients dont certains vous empêchent de dormir. L’insonorisation de l’intérieur n’est par ailleurs pas au top. À éviter pour les voyageurs individuels

Quite central to the old town. Good breakfast

No pool

Dobra lokalizacja, blisko centrum. Bardzo pomocny personel.

The staff were so helpful and friendly, great location. Happily recommend and stay again.

I have stayed there before so there were no expectations. All was good

All was good

It is value for money. Good location, friendly staff.

Завтрак был нормальный. Внешний вид гостиницы симпатичный, весь 1 этаж красивый. Персонал старался загладить негатив, фрукты принесли и скидку на такси до аэропорта сделали.

При заселении мест не оказалось, попросили отменить бронирование. Отмена была платной, предложили другой отель на 1 день, иначе деньги все равно спишутся, т.е. варианта просто уйти в другой отель бесплатно не было. Либо соглашаетесь на замену, либо теряете деньги по вине отеля! Была ночь, пришлось согласиться. Тот отель был хуже этого, на завтрак были не свежие фрукты, номер ужасный, туалет грязный. В этом отеле номер старый, мебель драная, кран весь в извести, унитаз не спускался... Но чистый. Вода из душа еле капала.Район хороший. на две звезды максимум, на 4 этот отель совсем не тянет. До этого останавливались в другой гостинице ханоя, район там был не очень, но гостиница хоть и дешевле, но намного лучше. А еще навязчиво предлагают изменить или удалить отзыв за компенсацию-думаю поэтому такой высокий рейтинг.

staff were lovely.. rooms very comfortable

breakfast buffet needed a tweak.. it was okay.. but could be better..

The staff are really good and helpful.

Okay

Hotel qui devait au top dans les annees 90 . Il a besoin dun bon coup de renovation .

Central location, offered early check-in comfortable and clean.

No fault of the hotel but roadworks all night outside kept me awake

The staff are very friendly and helpful. The location is ideal (ATM, bar, restaurant, lake). A wide range of services The food and beverage service is excellent.

The two closely-spaced beds are a little uncomfortable at the junction, but otherwise everything's fine.

Staff is kind and room is clean.

nice and quilt after the busy city hightlighs were in wallkng distance

Friendly staff.

Our stay was made very comfortable by the staff there specifically Mr. Wind who was very accommodating and helped us with all the queries we had regarding our trips to helping us with booking our taxis and greeting us with his vibrant smile always. Mr. Hi was also very helpful during our stay.

From front desk to room cleaners, to cantine staffs. All Staffs are wonderful, friendly and helpful.

Breakfast should offer more variety choices

Ery good room, very good staff

Reception staff and management were excellent and extremely helpful.

Due to the fact that a lot of guests were on tours and were only there for one night it could be very noisy early in the morning. Also if a large number were leaving at that time, breakfast was extremely busy.

Room was spacious. Good breakfast, ever smiling staff and very helpful too

None

Breakfast was plentiful, lots of options, however quite bland. Standard buffet affair. Toast / soup / meats and omlette options. Coffee is good quality. Location wise you are close to the lake which was nice for an evening cocktail by the water.

On Location, be aware this is slightly outside the 'Old Quarter' so many tours will not pick you up from this hotel, I had to walk to the tour company office for the 7:00am start, rather than being picked up like everyone else.

Clean and spacious room. Buffet breakfast was amazing.

The location is challenging.

The staff were very friendly and helpful when we arrived. The beds were comfortable and the hotel is in a quieter part of town but still accessible to the old town. This was great for us having stayed right in the centre before where it was more noisy.

Breakfast was limited and inconsistent.

Exceptional staff. Excellent location. Quite comfortable during overall stay

Could have been more detailed with the cleanliness

Great food, Great taste, There are many to choice to eat.

The bathroom a bit old and a shower water not to strong.

Warm welcome Location

Rooms are a bit worn, especially bathroom. Tv very small and very bad resolution. Few international channels but hard to see. Mini bar was not on so all times were warm. Bad coffee at bfst :( for Vietnamese coffee culture this was surprising.

We only stayed here one night. In Hanoi we stayed in a total of 4 hotels and this one was by far the best value for money. The breakfast is really good. The staff was nice. The room is big and spacious and the bathroom is really luxurious

The area is unfortunately a bit far away from all the touristy spots. We chose to stay here one night to chill after a busy trip to Ha Giang but changed hotels the day after to get closer to city life. The placement is unfortunately a bit far from old town and a bit too far from west lake

excellent staff and good breakfast

they dont have lunches and dinner in their restaurant

Staff was so friendly and helpful. Breakfast was great.

I really appreciate the professionality of the Receptionist Christine. Very nice.

friendlyness of staff, anything you may need they will provode with a nice smile

needs a bit of renovation, maybe showers should be replaced

The location. Rooms are value for money. Breakfast is good

Nothing

The staff was very friendly and helpful.

The hotel is a little old and dated but it's still a nice stay for the cost.

値段の割に良かったです。 何より従業員の方がとても親切でした。

設備が古めなものの何の問題もなく、加えてスタッフが柔軟に対応してくれて快適でした。エアポートバス乗り場や旧市街も徒歩圏内なので観光拠点としてはとても便利でした。

This was a stop over hotel for the night between air flights. Everything was fine but the internet is weak.

In Altstadt-Nähe; hat alles, was man braucht. Frühstück sehr okay, Preis-Leistungsverhältnis super.

Clean, nice hotel in a great location.

I stayed here with a tour group twice. Location is out of the main tourist area. I found the staff to be less than helpful, which is unusual, and the restaurant food was very average which meant walking for dinner rather than being able to eat in the hotel. Lack of a bar or just anywhere to sit and chill was also disappointing given the limited stopover time we had.

Auch wenn es nicht im old quarter von hanoi ist empfehlenswert. Gerade um das Hotel rum gibt es sehr vietnamesische Möglichkeiten zum Essen.

Clean, spacious and good location.

Great room with comfortable (but squeeky) bed, large fridge, seating area & jetted tub. Great included breakfast. We stayed here after our Intrepid tour ended here and we were able to stay in the same upgraded room. Breakfast was great and within walking district to the old city. Front desk personel were very friendly and booked us massages at an outside spa where we paid only 1 way cab fare. The spa paid the other way. Only down side was leaking bathroom ceiling but drips went to the tub and cleaning crew didn't seem too concered about it so neither were we. Would stay here again.

Good stay for a local area. Helpful staff.

Actually we stayed in the May de Ville City Center, a sisterhotel to the#2. They got together and realized I had booked the wrong hotel for my tour. It was a great experience.

I was here for a week and the staff were very friendly and accommodating. It was a clean hotel.

Staff are very helpful, comfortable beds & good showers. Great breakfasts & close to several main sights in the old quarter. Rooms are very clean when you arrive, but not well cleaned during the stay.

The hotel itself was very nice and the staff were friendly but the service wasn't amazing. The breakfast wasn't great either and we were also promised a plate of fresh fruit in the room which turned out to be 3 brown bananas! The room was very nice and clean and the rest of the facilities are good! It is a cheap hotel so it is fine for the price.