L a familia
L a familia, Calle Monte Denali, 77084 Chetumal, ROO, Mexico- Monument
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About this hotel
Convenient Location
Situated just 8 minutes away from central Chetumal and a short 3.3 km from the Chetumal International Airport, our hotel offers easy access for travelers.
Comfortable Accommodation
Choose from our cozy double or king rooms, all equipped with heating, air conditioning, and complimentary toiletries for a relaxing stay.
Dining Options
Start your day with a delicious complimentary breakfast at our on-site restaurant. If you're looking for more dining choices, Mall Las Americas is just a 5-minute walk away.
Ready to experience comfort and convenience in Chetumal? Book your stay at City Express Chetumal now!
Nearby Attractions
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parque
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Important Information
Please bring a printed copy of your booking confirmation with you when checking in.
Please note that when booking more than 10 rooms, different policies and additional supplements may apply.
Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
01:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
Meeting/banquet facilities
Dry cleaning
Non-smoking throughout
Private parking
Outdoor pool
Daily housekeeping
Vending machine - drinks
Vending machine - snacks
Shuttle service (free)
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
Process in place to check health of guests
24-hour security
Key card access
Mobile app for room service
Room Types
Queen Room
Up to 2 guests20 sqmQueen bed (151-180 cm wide)
This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
20 sqm
In-room amenities
ShowerTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomUpper floors accessible by elevatorToilet paperBottle of waterTrash cansCotsShampooBody soapSocket near the bed
Double Room with Two Double Beds
Up to 4 guests20 sqm2 Double bed (131-150 cm wide)
This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
20 sqm
In-room amenities
ShowerTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomUpper floors accessible by elevatorToilet paperBottle of waterTrash cansCotsShampooBody soapSocket near the bed
Superior Queen Room with Sofa Bed
Up to 2 guests20 sqmSofa bed (Variable Size), Queen bed (151-180 cm wide)
This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Sofa bed (Variable Size), Queen bed (151-180 cm wide)
Room details
20 sqm
In-room amenities
Coffee/tea makerMinibarShowerTVTelephoneAir conditioningHair dryerDeskToiletMicrowavePrivate bathroomUpper floors accessible by elevatorToilet paperSofa bedBottle of waterTrash cans
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(757 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 19, 2026La ubicación
Que no tienen refry
8/10
Reviewed Sep 14, 2026Its conveniently located to the shopping center and other businesses. Access to the pool.
9/10
Reviewed Sep 7, 2026La habitación estaba limpia, las camas eran comodas, el desayuno estaba bien, la piscina y gimnasio no los usamos pero fuimos a verlos y estaban limpios, el personal muy amable, no esta en el centro pero esta bien ubicado, hemos ido varias veces a chetumal y de los hoteles en los que nos hemos quedado es el mejor
9/10
Reviewed Sep 4, 2026Ubicación y acceso
10/10
Reviewed Aug 24, 2026The location was amazing the hotel was clean and the breakfast was good.
8/10
Reviewed Aug 21, 2026La cama
La habitación y restaurante viejos
10/10
Reviewed Aug 21, 2026Encuentras todo cerca la plaza tiene todo hay tranquilidad todo bien
10/10
Reviewed Aug 14, 2026Boa localização; limpeza, excelente pequeno almoço, comer da maravilhosa
5/10
Reviewed Aug 13, 2026Friendly staff, clean facility
I was disappointed with the overall value of this stay. Considering the amount I paid for just one night, I expected the room and accommodations to be of a noticeably better standard. The room itself was very basic, and based on the condition and overall quality, I simply do not feel that the price charged represented good value for money. I understand that I selected and booked the room myself, and I accept responsibility for not paying closer attention to all the details beforehand. However, even taking that into consideration, I was still disappointed with what was provided for the price. I raised my concerns directly with the property because I believe some form of adjustment, discount, or consideration toward a future stay would have been appropriate. Unfortunately, based on this experience, I would have difficulty recommending the property at the price I paid.
7/10
Reviewed Aug 7, 2026Comfortable and clean, great price value
10/10
Reviewed Aug 6, 2026Buen desayuno, buena ubicacion, seguridad, parqueo,
1/10
Reviewed Aug 5, 2026La habitacion es muy austera y falta de mantenimiento, el check in tarda una eternidad, el desayuno no es el peor que he pagado en mucho tiempo.
10/10
Reviewed Aug 5, 2026Muy bien ubicado y el personal.muy amable, me apoyaron cuidandonos el equipaje y guardando nuestro auto mientras regresábamos del viaje en tren. Buen desayuno y ubicado junto a una gran plaza comercial, bancos y restaurantes.
Es ejecutivo, sencillo pero bien
8/10
Reviewed Aug 3, 2026breakfast was good
10/10
Reviewed Jul 13, 2026I like that it was peaceful and also the people in there were super friendly
None every thing was perfect
10/10
Reviewed Jul 13, 2026Great service and facilities and the property was very clean
Not applicable
8/10
Reviewed Jul 11, 2026Su ubicación está genial. Su café muy bueno.
El trato de algunas camaristas deja mucho que decir. El camarista varón fue súper amable. Pero las mujeres NO dejaban completos los insumos como el agua, los jabones y el papel de baño.
8/10
Reviewed Jul 6, 2026They allowed us to check in early which was a life saver!
Not enough parking spots close to the hotel
7/10
Reviewed Jul 3, 2026Para ser un Coty express deja mucho que desear, hay otros hoteles mejores y mas económicos, la habitaciones son x, el desayuno igual muy sencillo, en general las instalaciones son muy sencillas y creo ya algo viejas.
La puerta de la habitación no habría, tuve que ir 3 veces a recepción.
10/10
Reviewed Jun 28, 2026Muy cómodo y precio accesible y amplio y
8/10
Reviewed Jun 27, 2026Great location!
A couple of staff could have been a little more friendly. They seemed to not be enjoying their day but a smile goes a long way since they represent the hotel.
9/10
Reviewed Jun 20, 2026City Express is always one of my first choices due to how convenient the location is. We always book using booking, and the check-in process is always 1-2-3. Rooms are clean, small clean, and bathrooms are tidy. If you're looking for a place to lay your head on your next business or quick trip, this works.
There is parking, but I had to use the Liverpool's parking because the spots are for smaller trucks. My f-250 couldn't fit. Not a deal breaker but just saying.
9/10
Reviewed Jun 15, 2026excelente el desayuno y la ubicacion.
el olor que se percibia dentro del hotel no me agrado.. como aromatizante da baja calidad.
10/10
Reviewed Jun 14, 2026Everything was great. Friendly staff, clean room, comfortable beds.
8/10
Reviewed Jun 10, 2026Que está cerca de la plaza , el personal muy amable , que tiene desayuno incluido y la limpieza es aceptable
Le falta sazón a los frijolitos y deberían variar al huevo porque al tercer día si enfada o acompañarlo con algo que de verdad haga la diferencia, a la habitación ya le hacía falta su mantenimiento como una pintadita
10/10
Reviewed Jun 8, 2026Friendly staff. Safe parking.
1/10
Reviewed Jun 1, 2026en visita anterior deje unas botas en la habitación y esperaba en esta visita me las hubieras resguardado, pero no fue asi y estoy seguro que las deje en el hotel.
en visita anterior deje unas botas en la habitación y esperaba en esta visita me las hubieras resguardado, pero no fue asi y estoy seguro que las deje en el hotel.
9/10
Reviewed May 29, 2026It is close to food and shopping
9/10
Reviewed May 28, 2026La alberca
8/10
Reviewed May 27, 2026Atención del personal
Costo beneficio
7/10
Reviewed May 25, 2026Ubicación
Demasiado ruido de la maquina que hace el hielo en planta baja
9/10
Reviewed May 15, 2026Cuarto limpio
7/10
Reviewed May 13, 2026Locación del hotel y comodidad del cuarto
El desayuno fue muy pobre
9/10
Reviewed Apr 29, 2026El desayuno y la buena atención en recepción
Por el momento todo estuvo bien
5/10
Reviewed Apr 26, 2026ich habe geschlafen, es war sauber. nebenan liegt eine grosse EinkaufsMall, es ist sehr günstig
Frühstück, Service, die Lage, die Grösse der Zimmer, die Ausstattung
9/10
Reviewed Apr 22, 2026Ubicación
Hay instalaciones que deben actuakizar
8/10
Reviewed Apr 20, 2026This is a very clean modern hotel with excellent facilities, including a swimming pool, adjacent to a big shopping mall. Great if you need to buy stuff or get food supplies. The staff were super friendly and helpful. It's a 15 minute walk to the bus station so quite well located in that sense. I had a bus in the morning and it was a comfortable walk.
The problem is the hotel doesn't have a restaurant - although there is a basic buffet breakfast provided. But unless you want shopping mall fast food - which I certainly didn't - it's a taxi ride to any interesting restaurants. I asked the taxi to take me to a nice place to eat. He took me to the Foras Eros Restaurant, which suited fine, but it would have been nice to wander around a pick somewhere that looked particularly appealing.
10/10
Reviewed Apr 13, 2026Todo muy bien
9/10
Reviewed Apr 10, 2026Location
5/10
Reviewed Apr 8, 2026Location is good, basic breakfast for funds spent. Pleasant checkin staff.
Mini refrigerator didn't work. No wash rag in bathroom. Coffee maker doesn't work.
10/10
Reviewed Apr 8, 2026Ubicación y conford de habitación
Más variedad en el desayuno y mesas porq habíamos muchos y algunos no alcanzamos mesa
10/10
Reviewed Apr 7, 2026Limpieza. Precio. Funcionalidad
Espacio del desayuno. Muy. amontonado. Quiza en temporada baja esta super.
6/10
Reviewed Apr 6, 2026A localização é boa. Tem um shopping ao lado e alguns restaurantes de rede
A rede desse hotel tem um problema de barulho absurdo no tèrreo e um cheiro de gordura por conta do restaurante que também fica no terreo ao lado da recepção. O barulho é de uma maquina daquelas que você seleciona o produto e ele cai. Em todos que estive tem isso. Parece até que faz parte do sistema deles para ser um hotel de passagem mesmo
10/10
Reviewed Apr 6, 2026Limpio, cómodo para pasar la noche y el personal muy amable
Todo bien
9/10
Reviewed Apr 3, 2026Comfortable and clean combined with a pool which we really enjoyed - we were the only ones using it that afternoon. The ready availability of coffee and clean water, plus an ice machine was welcome.
We chose this as a compromise as a transit location arriving one day from Belize and heading to the airport the next. But the location was actually pretty bad: the only easily accessible restaurants within walking distance were fast food places - might suit some but it wasn't ideal. We had run out of Pesos and had an early start so didn't want to get taxis into the city centre. And we ended up getting taxis from the bus station in the city centre and to the ADO coach station anyway.
8/10
Reviewed Apr 1, 2026Location near large shopping centre with plenty of parking. Friendly and helpful front desk staff. Clean room. I booked this hotel to write an online examination and the wifi was perfect, ethernet was also available. AC worked well. Check out was 2pm. Overall a great choice for a great price, would book again
Bed did not seem large enough to be a Queen. Breakfast should not be described as American as the main options included refried beans and salsa verde with totopos (chilaquiles).
10/10
Reviewed Mar 27, 2026La ubicación
No hubo nada
6/10
Reviewed Mar 26, 2026El desayuno
La camarera los dis dias me despertó a las 8 am
8/10
Reviewed Mar 16, 2026Esta bien ubicado para ir al aeropuerto o la estación de autobuses. También esta al lado de un centro comercial. Equipamiento de la habitacion suficiente para la estancia.
El desayuno es mas limitado que el marriot de Campeche, no tenía ninguna opción dulce como bollos o pancakes. La zona de desayuno es pequeña.
10/10
Reviewed Mar 14, 2026Excellent location
Bed was hard
7/10
Reviewed Mar 12, 2026La ubicación
Que tienen meses MINTIENDO con que su camioneta está "en el servicio" para no llevarte al aeropuerto
10/10
Reviewed Mar 11, 2026Excelentes instalaciones para descanso. Buen trato y atención del personal Instalaciones limpias, habitaciones confortables y limpias En cuanto a los alimentos, el espacio es higiénico.
Todo estuvo bien, no tengo comentarios al respecto.
9/10
Reviewed Mar 11, 2026The property is located right across a mall with a grocery store in side. Perfect location. The staff were helpful and their taxi service was very cheap. About $5 USA. Which we noticed taxi service is cheap here. The breakfast the hotel offers is a plus.
They don’t offer shuttle to the airport. They don’t have washer/dryers on site.
9/10
Reviewed Mar 11, 2026Breakfast was healthy. Location was great.
Parking is a bit cramped
10/10
Reviewed Feb 27, 2026Instalaciones limpias cómodas y frescas
-
10/10
Reviewed Feb 27, 2026La habitación me pareció amplia, me gustó el tamaño del escritorio.
Que tienen los suministros para higiene personal en la misma vitrina que los alimentos (el equipo que mediente monedas se pueden comprar botanas), ya que representa un riesgo de contaminación química, le comenté a la chica de recepción que por lo menos pongan los suministros de higiene personal en la parte inferior del equipo.
9/10
Reviewed Feb 22, 2026Quiet and easily accessible
The toilet did not have water after the first flush and I had to fill the garbage bins at the shower to flush the toilet. And the should have been a wider variety for breakfast. Only bread was available in starch and only papaya in fruit.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Clean and comfortable rooms
- •Friendly staff
Areas to consider
- •Issues with room odors
- •Limited breakfast variety
Cleanliness
7.71/10Several reviews mentioned strong odors in the rooms, indicating cleanliness issues.
Service
8.98/10Most reviews praised the staff for being friendly and helpful.
Location
8.72/10The location was frequently highlighted as a positive aspect.
Room Quality
7.17/10Complaints about odor and quality of beds suggests room quality issues.
Amenities
7.4/10The functional A/C and basic wifi were noted, but other amenities like TV failed.
Value for Money
8.66/10Overall pricing was considered fair by many reviews.
Food and Beverage
8.01/10Breakfast received mixed reviews with suggestions for improvement.
Overall Experience
8.18/10Mixed experiences noted, but overall many enjoyed their stay.