The Windsor Castle

Hotel is nice and clean but service is sub par. Takes too long to get any items and little things like extra towels or toilet paper were hard to get

Clogged drains, toilets that don’t flush, phones don’t work. This hotel needs a complete renovation . The restaurant was subpar with minimal choices Would not recommend this hotel

The resort was nice but the rooms need upkeep

Disorganised staff, run down Hotel. Loud guests who were disruptive and not managed by Hotel staff. Would not recommend

Good ambiance for the out side of the property Good place for walking and dine out But in side the property and and the leadership of the friendiffice has to be improve the customer support inter personal relationships

Not parallel to price hotel staff was not honest before they promised something else and then they didn’t fulfill that

Rude front office staff with zero courtesy! Rooms very hot, AC not good. No windows!! No exhaust in wash room! Over all horrible. Not good for business travellers. I won't stay here again or recommend to anyone. May be good for wedding reception guests who don't need to stay but just need a room to change etc.

Stay was good and comfortable. The manager at the restaurant went above his duty to see if the food was good and our stay comfortable.

Very dated place with poor service

we stayed in a bungalow, lovely setting on canal. we were well looked after.

very friendly staff. very professional

Though advertising premium channels, there were none except for some select english landguage news. The grounds to the hotel were very nice. The staff was attentive.

It was amazing , the staff was cooperative in providing the facilities . In the absence of the concerned personal the front desk manager hurried with for boat services . It was a memorable experience

Bed sheets and towels are very old and stained. There is no tissue in the room. While hotel staff are nice but not many speaks English. Which is unusual for India. It is a 2 star hotel with US standards.

The room did not look clean. The room was very hot amd it took a long time to cool off. The bathroom was not clean and there was no hot water. I had to take cold shower. The hotel staff was OK. Yhe restaurent was OK. The restaurent staff was Ok. The food was OK. Overall, the the room was not worth the money.

Stayed 3 nights. Rooms need updating. Mixed results with staff: some very friendly while others not so pleasant. Great property for strolling down to waterfront.

noisy maintenance work going on during afternoon hours on floor above our room without any intimation. stopped only after strong intervention by me with the management.

Very spacious and clean hotel. The staff were very good. Especiall Geno in the office went extra mile to process my request. Generally very Good and offerdable.

Overall the hotel is Ok for the price. The staff was friendly, even though the bus boys/ serving helpers clothes were dirty sometimes. The room had antique furniture, was spacious and seemed cleaned upon arrival. However, the first day housekeeping did not clean the bathroom, they just made the bed and replaced the towels. This was corrected for the duration of the stay after I mentioned it to the front desk. The hotel breakfast was complimentary ( traditional Indian breakfast) but offered limited choices. The restaurant/buffet prices were overpriced, very overpriced. The hotel sits right on the edge of the town, which for a foreigner is a little bit inconvenient. My friends whom I visited stay at Hotel Aida, which is in the town, cheaper, newly renovated and is in closer walking distance to the shops. Windsor Castle does sit on an extraordinary piece of property. If the hotel was renovated and there was a place to sit and enjoy the view of the review, this place would be marvelous! If you are looking at Windsor Castle, you should be looking at Hotel Aida.

The hotel appears like a castle from the highway , a few kilometres away from Kottayam towards Thiruvalla.The staff identified us and our check in was very smooth and we were escorted to the room along with our baggage.We covered Muvattupuzha,Pala,Kanjirappally,Kottayam,Thiruvalla,Chenhannur ,Omallur and Eraviperoor, visiting our relatives while enjoying rain and the lush green of the interior of Kerala. We could also visit a famaous pilgrimage centre at Mannar called Parumala Church. The hotel served as accommodation for our visits.Before leaving, we took a round of the exterior of the hotel to enjoy the garden and the panoramic view of the lake and the scenery.