Crowne Plaza Kunming City Centre by IHG

Bardzo dobry stosunek jakości do ceny, świetna lokalizacja, ujmująca obsługa (z wyjątkiem ponurej pani w lobby barze 😊) bardzo dobre śniadania. Jedyny minus to słabo działająca lodówka. Polecam ten hotel

Location is good and the lobby hall is welcoming. Breakfast was wonderful and front desk staff was all helpful.

I found the room lighting not convenient and my room Aircon didn’t work properly for 3 out of 4-night stay. My family experience with the food at the restaurant at 4th floor is not positive. The food seemed not fresh as we expected from a 5-star restaurant.

The front desk staff member, Jennifer Tuan, is exceptionally helpful.

Staff was all lovely and did their outmost to please, although their English is still not good.

I really liked everything about the hotel!

All

Nothing

Excellent hospitality. Near to city centre. Staffs are helpful

Great Location, Great service

Everything is good

Modern, clean, good location

Breakfast could be better, but ok for the price

Location and breakfast ok

Pillow too soft and wifi very bad

Location and cleanliness. Big and spacious room

Nothing

Comme l'année dernière, notre séjour au Crowne Plaza Center hotel de Kunming nous a enchanté. Cette fois-ci, nous sommes restés 15 jours. La qualité de l'accueil de l'ensemble du personnel est incomparable. Des félicitations spéciales à Jack, qui reste une personne exceptionnelle, ainsi qu'à Erzan et Ada qui étaient au petit soin pour nous. Un grand merci aussi à Judith, Lucy, Quentin, et tous ceux dont je n'ai pas retenu le prénom, mais qui ont grandement participé à notre bien-être. Du personnel de ménage jusqu'au Responsable, ils sont tous au top ! Il suffit parfois d'un simple sourire pour vous donner le sentiment d'être chez vous N'hésitez pas à y séjourner, vous ne serez pas déçus. Nous avons déjà décidé d'y revenir l'année prochaine !

Pas de points négatifs.

Abundant selection and good tastes.

None.

The staff.

Internet connection.

Le personnel

Perdu au milieu de Kunming

Phòng rộng rãi. Bữa sáng tuyệt vời. Và có trà chiều.

The hotel is conveniently located close to the Ancient Town and other attractions. Kunming Railway Station is approximately 20–30 minutes away by Didi.

Overall, the stay was very pleasant. The staff were polite and helpful, especially Ms. Lucy and another staff member (apologies for not recalling his name), who assisted in arranging the car to the airport.

Centrale, pulita, ottima colazione

Nulla

Buona posizione, il centro città si raggiunge con una piacevole passeggiata. Buona colazione prevalentemente asiatica ma anche con scelta continentale. Staff gentilissimo, noi avevamo il volo in tarda serata e ci hanno consentito di tenere la camera fino a metà pomeriggio senza supplemento.

Arredamento della camera un po’ agee

Grosses Zimmer, gutes Bett, geräumiges Badezimmer mit Walk-in Dusche, gute Lage Nähe Jinbi Square und Fussgängerzone, sehr gutes Morgenbuffet, nettes Personal

Aus der Klimaanlage kam nur warme Luft. Die Zimmertemperatur bei Ankunft betrug 27 Grad. Auf Anfrage hin stellte das Hotel ein Kühlgerät zur Verfügung. Das half aber auch nicht. Wir mussten nachts die Balkontüre offen lassen, um schlafen zu können. Das haben wir mit Mücken im Zimmer bezahlt. Das Hotel wäre perfekt gewesen wenn die Klimaanlage funktioniert hätte.

Location is convenient to access the CBD

Staff chit chat about hotel guests at their back.

Хороший отель, в пешей доступности от Старых кварталов, где с удовольствием погуляли. Красивое лобби, хороший и большой номер.

Показалось, что система кондиционирования не работала - не охлаждала. Открывали дверь на балкон (хорошо, что открывается - вид с 17 этажа впечатляет).

the attentive service provided by front desk staff Devin. I left my blood pressure medication in the taxi I took from the airport to the hotel and the driver could not be contacted. Devin was extremely helpful. He helped me to locate a nearby pharmacy where I can buy the medication I needed. This is not an easy task as the name of my medicine is in English and he got it translated into Mandarin. He even got it written in Mandarin for me. I was really thankful because the pharmacist in the pharmacy can not speak English. Without Devin's help, I would have a see a local doctor in order to buy the medicine. I really want to thank Devin for his help. It's always the people that makes the difference on a trip, so my trip to Lijiang via Kunming was made special by the staff Mr Kevin from Crown Plaza city Kunming. Much appreciated.

The property is clean. We had good sleep. The staff are all very friendly and helpful. We had a late night flight on the check out date, the staff was willing to give late check out until 4:30pm.

None.

Everything was perfect. Especially the staff was very friendly professional and helped us with everything. All of them.

An employee was being very loudly reprimanded by a supervisor in the breakfast restaurant for several minutes, while all the guests had to listen to the humiliating scene. This is difficult for us as Westerners to understand. But as a guest in another country, seeing different customs is part of the experience.

ห้องพักได้มาตรฐาน ตกแต่งสวยงาม สิ่งอำนวยสะดวกครบ แอร์เย็น เตียงนอนสบาย อาหารเช้าก็หลากหลาย ใกล้สถานีรถไฟฟ้าต้นทางไปสนามบิน

ไม่มี

The first room we had smells like smoke, then they changed it for us. other than that, it’s fine room

The location was excellent and close to restaurants

All ok

The bed is comfortable.

No matter how we adjusted the temperature of the air con, the room remained warm. Contacted the receptionist and they said… just draw the curtain … but it didn’t help at all.

Colazione ottima e varia. Posizione perfetta

Nulla

From location to the staff and the room, everything is perfect

The location is good. Nearby to alot of foods and malls Big room. Loves it

The reception staff knows limited english words. So its really very hard to do communications.

This hotel too old

Really nice and clean hote. Service also good.

First thing I noticed when arriving at Crowne Plaza Kunming City Centre is very nice short drive-way direct to the main entrance, under covered. Check-in was smooth and fast. Staff was courteous and helpful, speaking excellent English as well. The room was quite big, with a small balcony. Very clean, comfortable, and well furnished with all the small items found in a luxury hotel. Rooms was serviced and stocked-up everyday. There was an award winning Chinese restaurant on the 4th floor with very nice foods and at a reasonable prices. Service was also excellent. Breakfast and western meal are at 2nd floor - great variety of choices for the buffet breakfast. The location of the hotel was just nice for us, as it is just 300-400m away from a very nice food street and big food court with many many types of choices. It was also very easy to get a taxi or Didi to / from the hotel as they all knew where it is.

Location is excellent and Helpful staff

Large sum of deposit and carpet floor makes it hard to wheel the luggage

It's location and staff met our expectations.

The room was warm, even with air-conditioning.

Very nice staff!

Hotel is in the centre of City easy access to most places such as Old St and Kunming Station, very near to a food street & a big "food court" with lots of choices. The Chinese Restaurant at 4th floor is reasonably prices with excellence services and very tasty dishes. Breakfast at 2nd floor is also exceptional with local, tribal, western many choices. The air conditioning in the room is on the warmer side which is a bit uncomfortable, otherwise an exceptional room & great services.

Nice and comfortable stay.

Lovely people, always ready to help, always kind and friendly. Perfectly located in the center of Kunming with efficient soundproof windows. big comfortable room. Nice view over the night market and the area.

Perfect service and equipment, no complain at all.

Very impressed with Jojo and Suvi at the lounge reception. We had an unusual problem with rescheduling a sector of our international flight - and only for one of a 2 person booking. We recognise it is not a routine duty for the reception staff at the lounge. Jojo and Suvi listened attentively to our request (in broken Chinese and English) and with the occasional feedback to make sure they understood our desired change. They then called the Airline company on our behalf and explained our situation very efficiently. We could not have done so ourselves as we cannot speak Chinese. After 30 minutes of patient interactions with the airline staff, our flights were rescheduled exactly to our request. Jojo and Suvi went above and beyond their duties to help us. We are very impressed with their client service attitude. Well trained and excellent client service culture. Keep up the good work!

Equipping the toilet with bidet would be the icing in the cake*

Central Location

Looks like a bit old property

We did not have any breakfast at the Hotel

a bidet at the toilet bowl would be nice

Booking.com

So far so good

Booking.com

No

the staff for my check in was excellent

wallpaper in the room need to be updated

I loved my stay here, it has been my favorite hotel in a trip all around China. The room was comfortable, and the location was great - just a few minutes' walk from Tangzixiang station on the airport line, and easy walking distance from the lively central dining and shopping area. The breakfast was large and varied, with obvious attention put into providing local specialities. The staff were all kind and helpful, especially the very friendly English-speaking man who works in the breakfast area, who took special care to make sure that I experienced the most interesting dishes.

Hotel was located very close to the shopping district (about 15 minutes walk to shopping centres). The room was clean and spacious. Staff were friendly and helpful with requests.

Friendly staff that helped us with our luggage and checked in. We got our hotel upgraded automatically. Hotel is walkwable distance to NanQiang street where lots of food can be found there. Room is clean, quiet and peaceful.

nothing

City center

Overall acceptable except for few un-helpful staff. Had to haggle when i clearly paid for breakfast. Also concierge was unhelpful. just disappeared when we ask for directions, baggage help, basic questions on china payment methods. Room toilet not clean properly. Had urine odor in shower area. Another room had few nails sticking out of carpet flooring.

City center

Overall acceptable except for few un-helpful staff. Had to haggle when i clearly paid for breakfast. Also concierge was unhelpful. just disappeared when we ask for directions, baggage help, basic questions on china payment methods.

Location

After I booked the hotel, I sent messages asking for pickup service from the airport. No one answered my message until I called ; then after two days, I was told that no driver was available. I arrived at 4pm and I was told that the room was not ready yet; and they couldn’t find my booking; it’s really a mess, which is unacceptable for a five star hotel. Also the housekeeping service was not good enough. No one changed or cleaned the wine glass.

Excellent location walking distance main shopping complexes and eateries. Hotel facilities were a bit dated but very functional. All staff at the front desk, room service and concierge were very welcoming, courteous and helpful. Would chose yo stay again in future

Strategic location and comfortable stay.

Good hotel

A little pricey

Room, bed and facilities are good.

The staff did not understand when I wanted a glass for Whiskey.

- Staffs are nice. - Facilities are good. - Located near Nanping street (about 700 m, can walk)

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