JW Marriott Houston Downtown

Me encanta el lugar, su comida, su ubicación

No me gusta que tengo tiempo alojándome ahí y nunca me entregan la habitación que es, dos veces reservé suite y me entregaban la normal y así nunca dije nada una vez con balcón y me la dieron si balcón y a mi primo que pidió la más se silla le dieron una mejor. Está ves era habitación con cama doble y me dieron una muy pequeña esta vez fui y les comenté y la chica que me atendió nada amable sólo la que hablaba español si pero la que me movió de habitación en el sistema nada ni un disculpa cuando me hicieron sacar todo del cuarto de nueva. Una vez alguien más entró a mi cuarto por qué le dieron mi misma habitación esas cosas muy mal mínimo espero que si vuelvo air ahora se equivoquen y me den una mucho mejor que la que reservo.

Everything…attentive staff, comfortable rooms, soaking tub, spa, executive lounge

Pillows could be upgraded

The staff were amazingly helpful and they took extra care of all the kids and hosted us very well. They provided us with additional amenities and provided us with complimentary lounge access. In addition to this, the staff customised a welcome note and a 'things to do list' for kids which were shared with them upon arrival. All in all - they made everyone feel special! Great facilities with the free shuttle (within a 5 mile radius) and a great team at the valet.

There is no swimming pool and for a hotel of this status, I would expect a pool or at a minimum, free access to another hotel (within the chain) with pool facilities.

Everthing

Wish there was complimentary breakfast and a swimming pool.

Difficulty getting car to valet given not many valet persons present and only a single lane for the car on an active road next to rail line. Unless have multiples valet persons their is a bottleneck of a single lane street which happened upon my initial stay at hotel.

Breakfast very poor

A localização é boa.

O banheiro do quarto tinha uma porta de correr com um vão de quase 5 cm q impedia o mínimo de privacidade. O restaurante onde é servido o café da manhã, à lá carte e não incluso na diária, tem poucas opções no menu e exagera nos pratos típicos texanos.

I love love love the bathroom, when booking a room for some quiet time because im a mom and every now and then i need me a mental break and just to wind down, this was perfect for me. the room service, the fresh baked cookies just to say thank you, was top tier. The breakfast was a plus too. Will definitely be going back..

For my first visit first impression, there was nothing that I did not like about it. Everything checked out good for me. Oh if i had to pick, more movie channels maybe for some tv options for those who enjoy a little television.

I truly valued the staff's sincere commitment to providing exceptional service. Their eagerness to assist made a significant difference in my experience. It was raining when we arrived, and there is construction on Main Street. Umbrellas popped out, and immediate assistance with luggage was offered.

I didn't like the untold price of alcohol; it was $90 for a double serving of Woodford Reserve.

Everything

Everything

It was a short drive from the 713 Music Hall.

Vallet was moved due to construction.

The design ,decoration and room. View and location. The staff was really friendly and great.

The wifi was an overall pain to connect to compared to cheaper hotels. The carpet had a bad smell at a heated room temp. When you did get through the difficult connection process to the internet, the internet speed was horrible and you'd need to pay even more for tolerable speeds. The hdmi connection didn't work on the TV either. The Griffin Lounge Breakfast was greatly disappointing. Parking situation was also tedious and confusing; they own no parking.

Staff was very friendly

Breakfast not open buffet

Our room was ready when we arrived at the hotel a little bit earlier than check-in. Chloe at the front desk was amazing. She helped us the entire time we were there and was fabulous at her job. Jose, the Bellman was very helpful at checkout. And not to forget, Mr. Charles and Logan were excellent at their job of getting us to the convention center and back on time. The entire trip was great with the staff that was at the hotel.

Amazing

Loved the robes

Great.

Clean room

Helpful staff, clean, transportation

Clean rooms, great staff

This property is under construction which means there are barriers up and you will drag your luggage across the street by yourself after valet parking across the street. THE STAFF IS WONDERFUL, but the rooms are the size of a closet.

Very nice and spacious rooms, very clean and upgraded rooms. Very helpful front desk and always welcoming guests.

I liked the staff. They were all so nice and helpful.

The price was a tad outrageous I thought.

I love it is my favorite place to stay

The room was great and so were all the employees! It was very clean and the breakfast was nice. The room we were in felt very luxurious and comfortable

They have renovations going on and some streets are blocked off. They have temporarily set up valet across the street. Overall I feel like the good attitudes, the professionalism of the staff, and the beautiful room helped me get over those small things. I still recommend to everyone in the area

Pictures looked amazing but didn't say that everywhere around the front entrance, entryway of lobby where under construction. Not to mention out of 4 elevators only one wprked. We waited 20 mins

Great location for Astros game, dining and shopping.

Love your Hotel

The Homeless people that's around your hotel that bothered you

I got to the hotel at 11:30pm. At check-in, I only asked for 1 thing from this hotel. I said please wake me up at 7am with a wake up call. I did not get a wake up call at all. I don’t know how this hotel got a 5 star rating. The pillows are not comfortable. There is no extra pillow in the closet. The mini bar just had 2 bottles of water, no drinks/snacks. 4 star hotel vibes. Spend your money elsewhere

Room was not cleaned until late in day. Front desk receptionist on first day was condescending when asked questions about parking and luggage.

Best hotel ever!

The hotel it self was nice the stay was interrupted by construction early in the morning, we had to argue to get accommodations and a better room .

Nice, clean, convenient location. No self parking as it was was under construction, mandatory valet parking $60/day!

Valet parking drop off was easy to miss, and I did. Had to drive around and try again. The construction going on in the building next to the hotel was unsightly. The quality of the bedding and furniture in the room was “okay” but not what I expected from a premium brand hotel. I am not saying it was bad; it just wasn’t as nice as what I’ve experienced at other J.W. Marriot Hotels

Great place to stay. Close to Astros field.

Great location for my needs

Nice and clean hotel. The staff was very nice. The only problem is the construction next to the property.

Very nice rooms

Loved the bar and restuarants

If there was a pool it would have been perfect

Elevators were small only three out of four worked. Wasted for about 15 minutes for elevator finally just took the stairs.

I would have given 5 stars all around, but the elevator situation there is ridiculous. The staff is excellent! Everyone was very friendly and accomodating. We had a great stay.

The room was nice as was the lounge. The front desk was friendly. There is construction activity which has been going on for months. The valet across the street is confusing and difficult if there's traffic and you're unfamiliar with the area. Only one functioning elevator during our stay so long waits and crowded elevator for every trip up and down. A few weeks out and still no record of stay, credit in nights and points in the Bonvoy app. There are many options downtown even within Marriott - I would recommend staying elsewhere until they get their act together here.

I messed up my reservation, but the staff helped me put the pieces together. Thank you Lisa for your patience! The property was wonderful!

Beautiful hotel. Hospitable staff!! Hate construction thats going on outside but i would stay again!!

Very clean, nice decor! Loved the soaking tub and ambiance of the room.

The elevators took forever and a day to get to each floor.

The whole experience was unexpectedly amazing, we were highly impressed and pleased with the hotel/room, we will definitely revisit

Terrible place old under construction valet parking a joke the room was super small will ever stay at a jw marriott again and will let all my friends know

I didn't like my view. I paid for city view and ended up on the 4th floor, facing an office building. So in my case, the price wasn't worth what I received.

Beautiful property, great staff

Wonderful stay!

Location was very good, staff service was excellent

Breakfast

Will definitely stay here again!

My husband and I checked into the JW Marriott before attending an Astros game on Saturday. We were able to check in early and stayed in room 607. We had a great experience. No line to check in or out, Lisa at the front desk who checked us in and out was very friendly and professional. We were given access to the executive lounge which had a very nice continental breakfast for free which was a nice suprise. The room had a king size bed, big screen tv with the ability to stream netfix, hulu, and amazon prime, and a mini frig. The room, lobby, and elevators were really clean and the hallways had strong air conditioning, which I really appreciated. The staff were fantastic. We called down to the front desk with a plumbing problem and maintenance was in our room in 5 minutes fixing the problem and very apologetic. My husband and I have stayed in lots of hotels and have never seen a hotel fix a maintenance problem so quickly and efficiently. Downtown Houston was a mess with all kinds of construction. The valet was very good with carrying our bags to the front desk and with having our car ready after we called. Valet was $60 but I think that is expected when parking downtown. I would definitely recommend this hotel and can't wait to return!

I feel like the hotel should have let me know about the construction prior to booking. It was literally right outside my window. In addition only 2 of the 4 elevators were functional. I waited over 10 minutes multiple times during my stay. Very disappointing.

Overall, good option and good experience. A few callouts: Blackout curtains are a fail. Doors are very squeaky in rooms/ between room sections and hard to be quiet if you want to be. Staff were often using elevators loading them with dirty dishes, laundry, etc when there are dedicated work elevators. Parking situation was a mess. Construction made it worse but an added hassle if you have a car. Staff were awesome. Very friendly and willing to go above and beyond.

Great Stay.

Accommodating staff and excellent facilities

Wednesday Morning and was about to get some coffee, planning to buy Starbucks but the host standing in the restaurant area greeted me with a smile and ask me if I want coffee, good thing she’s a Filipina! Well you can’t deny the fact that Filipino people are approachable and hardworking! I stayed in the hotel and tried to dine for a breakfast since she is so nice and very accommodating and Yamile the server took care of me. Well you can’t deny the fact that Filipino people are approachable and hardworking! Nice to meet you, Ana! You’re doing a great job! I’ll be back soon!

There was a construction right beside my room and very loud noises started at 7am and when i complained the hotel did nothing about it and charged full fee

Wonderful property and amenities. So many dining options in walking distance. The area is under construction in front of hotel but with one bag each, we were able to maneuver just fine. Top notch bartenders (Mike & Ike). Staff was on point with everything. I would choose this location again.

Si tienes oportunidad de hospedarte ahí, desaprovéchala. No hay relación precio-servicio. Definitivamente deben de mejorar en todo.

Great stay

Perfect 10 out of 10 other than the pillows.

Great service from the staff. My only thing I wish was that they had a pool. Even without, my stay was still a great experience.

The staff was friendly, the convenient breakfast was delicious. The city view was everything and I absolutely loved the room/tub!!

Close to everything. Staff very helpful.

The desk chair in room 2107 needs to be replaced or recovered.

Unbelievable hospitality

Nice

Two of the nights there the hot water was not working

It’s very secure.

I didn’t like the construction and how confusing it was to get valet parking. It’s in a garage on the 10th floor and then you have to go from one elevator to the next elevator to locate the hotel vs the parking. It’s just a mess!

The location in a long walk from the garage/ vallet being on the 10th floor