Transera Hotel Pontianak vs Similar Hotels

Room was dark and had poor soundproofing.

Non-smoking room smelled of tobacco and had issues like a broken TV and a cooler that didn't work.

Rooms are reported as clean and well designed.

Room was a bit dirty, and sheets were not clean.

Odors in the room and common areas were noted, including smoke smell despite requesting a non-smoking room.

Some reviews noted cleanliness issues, particularly with food presentation.

Location was great.

Great location for food and necessities as well as overall accessibility.

Conveniently located near attractions, though some noted it was a bit far from dining options.

Staff was helpful and kind, but there were issues with towel replacement.

Initial reception was unhelpful and rude, but staff eventually responded by addressing issues.

Positive mentions of helpful and friendly staff.

Standard quality for this hotel tier.

Food options were presumably good based on location but not explicitly mentioned in reviews.

Breakfast had mixed reviews, with some complaints on food variety and freshness.

Convenient store downstairs.

Basic toiletries provided; however, amenities could be improved.

Good amenities relative to hotel class, though some wished for more.

Standard quality for this hotel tier.

Average, but considering the issues faced, might not align with expected value.

Well regarded for the services offered at the price point.