Quest on Durham

Tidy rooms

That we couldn't extent our stay

Location

Room 137 balcony overlooks a live construction site during the day. No natural sunlight. Broken glass on balcony. Bedside lamp had live exposed wires. The sofa is very dirty under the cushions. Shub is dirty especially around the jets that don't work. Washing machine stinks, made our dirty clothes dirtier so had to rewash and dry clothes at laundry mat. Staff are ok. Very average for the money spent. Even when notifying front counter, slow to react.

Location is good for walking to my work. Have stayed often over recent years because of the location

Bathroom is in need of a refurbishment. Shower over bath and the plastic shower curtain a dated find! Shabby and felt a bit grubby - old rubbish bin had stained the bathroom wall etc Room looked directly into a building wall. I have had much better rooms on previous visits so was a bit shocked

The rooms suited our needs perfectly and were a short distance from our venue and central to everything we required.

I'm a stickler for time and I would have liked to see a clock in our room instead of remembering where I put my phone to see the time of day. I also would have liked a serrated knife to cut homemade bread.

Location to the city

The shower was not clean, the kitchette was not equipped with much, we had one towel for 4 people.

Location

Was like a construction zone. Very basic for the price

Facility too old. Gave us the worst ground room

Clean tidy apartment , location was great close to restaurants shops

Nothing

No staff and we weren’t given any towels

location

The bath drain was filled with hair on arrival and the toilet had dirty toilet paper in it on arrival. The TV had a huge scratch in it. The switch on the bedside lamp was completely broken with exposed wires. When we checked out reception was not manned - very odd way of checking out. There was half a used soap in the shower - ewwww There was also no hand soap when we arrived we had to call reception for some. The couch bed was very uncomfortable and was not up to standard for the additional charge.

Close to town and theatre

Location is great

WiFi is terrible - constant dropoffs.

Excellent comfort and convenience.

close to restaurants, nothing else

room smells like dog has been in the room. carpet needs cleaning. socks get dirty. no sports , movies in the TV. TV so hard to operate and TV lags walls have marks, shower so slow to pour water out.

Helpful staff

Tge space of apartment and location

The car park and having to pay for it

Good walking distance to town, good size of apartment, well equipped kitchen.

The cleaning team definitely does not have an eye for detail. There was a used bar of soap in shower left from previous occupant, dusty areas throughout the rooms, breadcrumbs in the cupboard. I was the only (female) occupant and I was allocated to ground floor rooms - I did not feel quite safe. Yes I could have asked for a different room but by the time I walked back to reception, the receptionist was gone.

Loved it!

Nil

the location was ok-

the room - opened out onto a building site- was never told this was the type of room with a view - should have been more informed - also the BATH did not work properly -

Good size room.

Very old towels, rooms need to be updated. LOTS of marks on the walls.

Location is perfect.

Clean cosy and spacious.

Team Quest I loved my trip and enjoyed. Rest all good.

Only- My room #2 shower head was not great.

Booked last minute. Beautiful place. Good price. Easy after hours access

Na

Convenient location

Everything I needed as I was in between moving home

Super friendly and helpful staff Excellent location Rooms very clean and tidy

couch was not in good condition paid extra for a 5th person - but then asked to pay extra for roll out bed.

Spacious Good facilities Close to where we wanted to be

Bathroom was a bit difficult to use for my parents who are older adults Sofa was clean but did have a few spots that looked dirty

Nothing

Spa bath not working Sauna b9t able to be accessed Shower burning hot or cold Bedrooms had windows to hallway

I loved everything about our stay at quest on durham.

There was nothing to dislike.

Staff were excellent and accommodating

N/A

For us the location was outstanding..... We were able to walk around & explore the city was so amazing.....our kids loved the fact that buses were just out the door,& town on our doorstep was an absolute plus for us as a family. All the staff were VERY PROFESSIONAL,friendly & hard case, wonderful to deal with,we loved the fact of parking underneath motel great access,super convenient Gold Stars guys

The unit was quite worn & in desperate need of a re-fresh n updates it looked Real tired...( Stained carpets,dark grubby marks on the walls in bedroom, sink in bathroom was blocked & didn't drain away even after we mentioned to the reception staff) we expected x2 separate rooms NOT a room in lounge with noisy divider doors,the lock in bathroom toilet was lose n not secure,the wifi was like (maccaz wifi our teen) said it flicked in & out when it felt like it really hard to watch a movie without interrupting.

Goede ligging en rustig.

Sauna wasn’t working

Very spacious

The price of the rooms

That we couldn't use the spa bath

Comfy beds, 2 bedroom apartment had 2 bathrooms which was a huge bonus and fullsized kitchen

Rien

D'avoir été prévenu seulement une fois l'annulation gratuite impossible qu'il y avait des travaux à proximité, qui ne pouvait être plus proche vu qu'ils touchaient notre balcon occultant totalement la vue (bâche blanche). Nous avons donc demandé à changer de chambre au vu de cette énorme deconvenue, ce qui nous a été refusé car " trop compliqué". De plus le rideau de douche était très sale, et nous n'avons pas pu utiliser le bain à remous prévu dans les équipements de la chambre car c'était strictement interdit par une affiche sur la paroi de la douche. Pour finir le parking nous a été également refusé alors que le personnel était encore là sous prétexte que c'était aussi trop compliqué. A fuir absolument.

Rooms are very spacious and the location excellent

Construction next door was noisy

Closeness to restaurants & shops

A little bit dated but acceptable

Good location, spacious

The unit is overdue for upgrade. The quality of the bathroom towels was unacceptable. That is a very small issue but one that could be fixed at minimal cost. They were almost threadbare!

Position was good.

Carpets were stained. Lounge was grubby. Parking is very tight to get around. No warning about this until arrival. The downstairs rooms share the wrap around balcony. So no privacy to leave curtains open. Only air conditioning in lounge. Not in bedrooms. One bedroom has a slat door. Not a solid door.

balcony oon the room and the size

the couch was broken it couldnt fold down on arrival we had no where to sit

Great location. Super quiet and comfortable bed

There was rubbish on the terrace and the bathroom and kitchen floors are dangerously slippery.

Like other “Quest” apartments, its appeal lies in its central location and hotel-standard service. The studio-type room was more spacious than anticipated and proved comfortable. The washing machine with drying function was very convenient. The staff were extremely friendly.

Perhaps because we were assigned a barrier-free room, the dishwasher that should have been present was absent. During our stay, there was a day other than Sundays when we did not receive service, necessitating requests to staff for towel changes and such.

Location

Bed linen had mildew. Curtain were not hung properly, people can see into the room . Toilet and bathroom needs proper clean and upgrade . Outside tiles and sitting area needs an upgrade . Parking we had to pay, waste of money . Hard to drive in and out due to narrow ramps . Rooms not cleaned until checkout 😬

I stayed in a privately owned apartment in this building and seem to have avoided most of the issues raised in recent bad reviews. The owners made it very clear that their place is not part of the Quest hotel. Since it is located in the same building, I am providing my review here. It was not a cheap stay, but it was not bad. What I liked about the place: - Central location and an easy walk to the CBD for meetings/conference and also the wharf area for dinner. - The apartment is spacious with a desk area for working. All the basics are provided and the apartment was clean and kitchen well equipped for self catering. - Communication from the owners was efficient and early. They provided directions and access details the day before arrival - There is a deck area for spending time outside (but it is not private and overlooks a busy road and intersection) - Extra towels provided. This is so handy for anyone with long hair and is often overlooked. This place provided ample towels. - Although I did not use it, I liked that the laundry area was separate for the main living area. What I did not like: - The bathroom. It is a shower over a bath set up. The bath is pretty deep so not easy to get into. There is a step to get into the bath, but the tiles can be slippery when wet. Unfortunately it will make it challenging getting into the shower for anyone with any mobility issues. The shower is fixed in a corner and not adjustable at all. The bath also appeared to the one place not probably cleaned. Several hairs (presumably from the previous guest) made it less appealing. General info: Parking was included in my room rate, so I cannot tell how much it cost, but it was handy having onsite covered parking. Getting into and out of the building is not easy though and with a large SUV or ute it may be impossible. It is a very tight and cramped and dark space. There is currently major construction right next door. This means construction noise from about 7am in the morning. Accessing services like rubbish and recycling drop off is a hassle. It is not on the same floor and it is not clearly marked, creating confusion. The apartment was well equipped for a self catering stay, but basics like tea, coffee, sugar and milk are not provided. Bring your own because the nearest supermarket is 2 km away so not a quick walk.

Location an speedy check in an out

Quest on Durham is a well appointed apartment hotel. Very comfortable room and centrally located.

Location and Friendly staff

Our vanity mirror wasn’t working and the shower head was a bit loose apart from that everything else was great

great location, comfortable roomy accommodation, very helpful and pleasant staff

extremely tight parking area for visitors to traverse 4 floors, we gave up... minor R&M required in unit.

Location

Tv didn’t work even when someone tried to fix it. We were right by reception and it didn’t even feel we were part of the hotel.

central and easy to find

Place was clean, great location, close to public transport.

Reception closed when advertised as still open. No full length mirror in room. Box of tissues in bathroom would be appreciated.

We loved the central location of the property , walking distance to city center and restaurants. The space in the room was perfect. Actually, it was very nice

Our spa wasn't working in Rm12, which was a shame The property is dated, and a lot of wear and tear needs updating

Location to our office.

Water pressure in the shower was hopeless. Bathroom towels are poor quality. Poor signage to find the lifts.

We stayed last year. Great room set up for family of 5.

Our room wasn't ready at check in and no towels. Dishwasher wasn't working and neither was the dryer. We had a better stay this time last year but had a different room this time.

All good, great room and faclities. Very tidy and clean, recommended....

Nothing, it was all fine. Great place to stay......

Nothing, didn't even get to stay, they hadn't confirmed my accommodation, was sworn at by a staff member, my wife was totally disgusted by the behavior, we had to go and find other accommodation at short notice, not only was this inconvenient but also costly, i have stayed at Quest before but never again. I got given a voucher written on the back of an envelope for a discounted night, i would rather sleep on the street.

everytghing

Bed was very comfy and overall space and balcony great

Short was adequate with parched up grouting around tiles that look awful. The step up in Nathan’s shower was patched up with tape. The washing machine needs cleaned and the drier part was not working well. The balcony need a good scrub down as was filthy with dust and dirt and cobwebs. No ice block tray. Had to use our own apps on tv. Wasn’t aware parking cost an extra $15 per night

Excellent

No comments

Hi the room was great exactly what I expected very good communication and clean room

The spa was the only down fall as we couldn’t use the jets in it that’s all

The staff were wonderful! The suite was spacious and had a balcony with seating. The bedrooms were generous sizes as was the bathroom. Beds were comfy.

A 3-bedroom suite with a small fridge and one sofa and small table and chairs didn't seem reasonable. Maintenance on the property has been neglected - lightbulbs out, no bathroom fan or door lock.

Well I won't be trusting booking.com reviews ever again. Definitely need to do more research when booking a hotel. This was an awful hotel. There is underground parking which has a $15 a day charge or park out the front for $2 for 2hrs then $5 every hour after that on week days. The room wasn't ready so we got free parking, which I do not recommend if you have a large car. The room it self is dated, not cleaned very well and in poor condition. See pictures of issues with the room. In the reception area someone left an empty box of beers and it stayed there for hours. Also there are blinds on the outside of the bedrooms so you have no real privacy if you're with a group of friends or family that like to spy lol. Really not impressed.