Hotel InterContinental Cartagena by IHG vs Similar Hotels

Rooms are big, clean and modern.

Rooms described as dated and with some issues, like furniture quality.

Comfortable beds and pleasant rooms/linens cited, but several comments about small rooms, tight bathrooms for tall guests and discrepancies between booked vs. assigned rooms.

Generally favorable mentions of room comfort and quality.

Hotel is clean and modern.

Concerns about hygiene in the bathroom and general cleanliness mentioned.

Generally reported as clean (rooms and pools) but with some issues: dirty windows, a few mentions of pool area not well maintained and occasional housekeeping lapses (forgot towels).

General issues reported regarding the cleanliness of pool areas.

Great location and view.

Repeatedly mentioned as a strong point; great access to the beach and central location.

Very convenient for Bocagrande with good access to beach and local areas; however guests note traffic and difficulty reaching some Walled City / Getsemaní restaurants.

Positive comments about the good location near the beach.

Staff was incredibly professional and friendly, with several standout employees.

Staff is noted for being kind and attentive.

Staff repeatedly described as friendly, attentive and exceptional, but service speed is inconsistent — slow bar/room/pool service and long queues reported.

Many reviews highlight the excellent staff service and attentiveness.

Breakfast a good variety, generally good quality.

Concerns about coffee quality and breakfast variety mentioned.

Mixed: some guests loved the food/omelette station and found meals amazing, while others called breakfast mediocre/bland, criticized beach restaurant comfort and poor coffee.

Positive feedback regarding breakfast quality, but some noted limited options.

Nice infinity pool, gym and good value for money.

Pool area is helpful, but some complaints about the maintenance of the pool.

Strong amenities: impressive pools, gardens, wildlife/animals, gym and overall property decor repeatedly praised (major highlight for many guests).

Some comments on lack of variety and quality in amenities.

Good value for what was offered.

Mixed feelings about minibar prices and some charges being incorrect.

Multiple complaints about high prices and expectations not matching perceived category (some guests felt it 'sold' itself better than it is).

Concerns regarding pricing versus service quality.