Nawana Sentul City by Alana vs Similar Hotels

Rooms described as great in reviews, indicating a clearly positive room experience.

Room was clean and bed is comfortable.

Room quality specific issues were pointed out, including bedding and facilities.

Rooms are spacious and comfortable but some mention occasional issues with decor such as worn walls.

Not mentioned in reviews; assumed standard quality for this hotel tier.

Towels and bed sheets could be cleaner - they look white n fresh - could be improved.

Issues with cleanliness mentioned including non-functional intercom and unclean conditions.

Some reviews mentioned clean rooms, but there were concerns about certain facilities, like the toaster being broken.

Not mentioned in reviews; assumed standard quality for this hotel tier.

Good location for Sentul, close to main shopping mall.

Access roads need improvement, but overall acceptable.

Multiple reviews praised the excellent location near public transport, malls, and the botanical garden.

Staff repeatedly described as excellent and fantastic; strong positive service sentiment.

Staff were excellent and very courteous.

Positive mention of hospitality and assistance from the front desk staff.

Staff is often described as friendly and helpful, with fast room service and professional demeanor.

Food described positively (“was great”), indicating a strong food and beverage sentiment.

Breakfasts were good although I would have liked an option to have Cappuccino.

Compliments on the tasty cake and food provided by the hotel.

Breakfast was often mentioned positively, but specific limitations were noted in options for some guests.

Negative mentions: spa described as too small and the hotel lacks a gym, lowering the amenities score.

The Alana Hotel has excellent facilities — a great gym and a lovely pool.

Amenities such as parking and swimming pool were positively noted.

Amenities such as pools and meeting rooms were appreciated, although some require updates.

Not mentioned in reviews; assumed standard quality for this hotel tier.

Bit pricey for what it is.

Good overall value for the price considering the positive aspects.

Guests found the pricing to be a good value relative to the quality of stay.