Mercure Surabaya Manyar vs Similar Hotels

Beds described as very comfortable and facilities generally good, though some maintenance issues (e.g., toilet flush) were reported.

Rooms were clean and comfortable, with adequate amenities.

Rooms are described as small but clean; some reports of smoking rooms despite non-smoking requests.

Nice and spacious rooms referenced.

Housekeeping missed a broken shampoo-cap and there was a toilet-flush issue in a room; staff replaced the shampoo when notified — cleanliness/maintenance below expected.

Rooms were reported clean, but had odor issues in one room.

Some reviews mention the rooms being clean, while others highlight issues like cigarette burns.

Subpar cleanliness mentioned in several reviews.

Frequently noted as a strong point: close to good restaurants, coffee shops and supermarkets and easy to find food; crossing a busy street to reach some venues can be challenging.

Close to food hotspots and convenient for city access.

Several reviews commend the hotel's strategic location in the middle of the city.

Convenient location near train station highlighted.

Multiple reviewers praised staff as very nice and helpful; staff remembered guests' names and provided a warm, memorable welcome.

Staff was friendly and provided solutions to issues at hand.

Numerous reviews praise the staff for being helpful and responsive, with quick resolutions to issues.

Friendly and helpful staff noted positively.

Guests highlighted many good nearby dining options (seafood restaurant, coffee shops) and easy access to food, though the hotel's own F&B was not specifically reviewed.

Food quality was good, but service timing issues were noted.

Reviews indicate a good variety of breakfast options but note the lack of vegan choices.

Breakfast variety praised, although some found it too Asian-focused.

Facilities are described as good and the hotel is suited for business travelers; standard amenities meet expectations for this tier.

Facilities are good for the hotel tier, and valet service is a plus.

Positive remarks about the facilities and breakfast selections.

Standard amenities for the hotel tier.

Standard quality for this hotel tier.

Good value in relation to cleanliness and service offered.

Many reviews reflect that the hotel provides good value, especially given the quality of service.

Good price/quality ratio noted.