Chimelong Hengqin Bay Hotel

很明智选择了横琴湾酒店，酒店环境很好，海景房超赞，园景房景观也不错，离横琴大剧院较近，看大马戏很方便。去企鹅酒店也晃了一圈，人多得如火车客运站。房间内部设施普通，连体重秤也没的。

A very decent stay, my two 6 and 4 yrs old enjoy it

酒店可以免费一次进入水世界，即使冬天，室内部分也很适合小孩子玩。酒店设施齐全，东西都很新。有专门去海洋王国的班车或者坐船去都行

호텔이 웅장함 그 자체고 객실이 많은 만큼 사람이 많으나 직원들의 친절도는 최고 였다는~ 단 조식 담당직원들은 서비스 교육이 필요할듯~^^; 청결도 좋았어요~ 담에가도이 호텔에 묶을 예정입니다

가족들과 여행을 간다면 추천할 만한 최고의 호텔. 중국내 최고. 단, 주변에 한정되어 있어 마카오와 같이 가야만 함.

今回2回目の利用です。珠海の海洋王国で1日過ごすのであればお勧めのホテルです。長隆のオフィシャルホテルなので、チケットの購入やシャトルバスの利用など何かと便利です。 ホテルの利用者は家族での利用者が多く、少し賑やかですが、客室の方は気になるようなことはありませんでした。 隣がマカオなので、ここに泊まる外国人は少ないようですが、マカオに行ったついでにここで遊ぶのも良いかもしれません。

Hardware is good though water dripping is everywhere but software is very bad. Staff do not have good training even the facilities of the hotel. Price for food are extremely expensive.

The room and facilities are good though a bit expensive. The services offered can be better in my opinion

Not worth the money spent

定了的房间，去到的时候说还没弄好，换了另一间给我们，那一件离电梯太远了，都快到最里面了，而且居然只有一条路可以走，这个真的很不满，其他的还好

非常不错的入住体验，酒店设施很新，有水上乐园和游泳池，还有海豚可以看，孩子非常开心。唯一不足的是三家酒店之间的班车间隔时间太长，不方便出行，出租车全都明目张胆地漫天要价，这点体验不好。还有部分指示牌存在误导，需要改进。总的来说，对酒店设施、环境、住宿和餐饮是相当满意的。

The swimming pool is very nice and the staff is polite. However, The room is not clean, a lot of dust.

入住时出现了一些问题，后来解决了。打客服电话非常难打，每次都15分钟以上，这点很麻烦。

酒店房间设备还不错，不过，游泳池水太热，太浅。 最不满意的就是太吵，大堂，餐厅跟房间走廊有很多小孩吵闹，奔跑，家长也不管！ 没办法，住宿的客人素质太差！

1. 環境优美、酒店裝瑝大体 2. 珊湖阁餐廰食物多元化、精緻、味道好、員工服务態度好，有笑容 （美中不足的是 枱与枱空間太密 和膠椅太輕，容易翻倒） 3. 交通安排的前台工作人员 （都是女性）盡責、熱誠及適常安排 4. 行李存放工作人員知識不足， 在不熟悉的情况下，发放不正确的訊息（交通運輸）

This is a big beautiful hotel. everything is big and highly designed. The lobby is expansive and the staff is very helpful. They are desperately in need of a courtesy shuttle, we came in from Macau and tried to get a taxi and the only ones available were from the taxi mafia. The grounds are immaculate and have many types of flora and fauna to explore, my daughter sought out the flamingos and exotic birds. There is also a great water park on site with indoor play structure and an outdoor artificial beach and wave pool, a lazy river and even a pool that looks onto a dolphin tank so you can feel like you're swimming with dolphins. The rooms were very comfortable and spacious, really nice thematic toiletries with matching boxes that had aquatic cartoon images. We don't like the clear wall between the bed and restroom, need to pull down the thin curtains otherwise no privacy! Very comfortable beds, they also had a universal electric socket so we could plug in our USA powered devices without an adaptor. They provide a shuttle to the nearby ocean kingdom aquarium but it's only about a 10-15 minute walk. My biggest criticism is that the place is too big, it can take a long time to get around. In addition some exits & entrances were closed forcing us to find an alternate route, sometimes involving doubling back the length of the hotel. We had dinner in the adjacent Circus Hotel, which had a nice view of the fireworks show.

酒店舒適,環境幽美

第一次去.入住時一張雙人床比左兩張單人床 上到房先知.之後落去換房.之後另一間冷氣唔得既.一直都26度 太熱.之後換另一間.等左45分鐘先換到 另一間房地下唔清潔.仲有蟲.下次都唔會入住啦

The check-in staff are friendly and welcoming, and appear to be knowledgeable of the hotel. The rooms are huge and the beds are comfortable. Everything feels luxurious and adequate amenities are provided. For dining, the options available are alright. The Fishman Village, in particular, provides good quality local food at reasonable prices. The decor is quite overwhelming, and often borders on the brink of being gaudy and overdone - it gives one the feeling that any and every available space should be decorated, never mind if the themes/colours match or not. Of course, this is quite the novelty for most of the guests, considering the number that were milling around and taking photos.

This hotel is just fantastic. Best for family with children. First night we went to the Circus, which is 5 minutes from the hotel covered walk. Most of the acts are from Western Countries- very entertaining. Spent second day at Chime Long Ocean Kingdom. Must see the 5-D show and the Beluga show. We returned hotel late afternoon, so didn't see everything.

酒店很大，大到迷路，舒適清潔，唯指示未夠清楚。

珠海任何一個地方都好熱，冷氣不凍，海洋王國門票搵笨，入左場兩個小時，己行哂，無野玩，馬戲不及莫斯科的好看！下次不會再去！

够大，服务欠佳

很不错，超级无敌海景房，方位很好，和男票度过了很美好的一天，非常舒服，不过很贵呢，不含早餐~

本人與朋友於三月初入住酒店，於訂房時已經列明要求非吸煙房，雙人床及提前入住。當日於下午一時半到達，才被告知沒有分吸煙或非吸煙房的，而客人太多也不能提供提前入住；由於他們收到的訂單是兩張單人床所以也沒有預留雙人床房，如要雙人床房則需加錢。雖然我們已經出示了黑紙白字有關要求的單據，他們竟然不作理會，還叫我們自行聯絡旅行社；經過一番爭論之後，我們終於無需加錢入住七樓的雙人床房，但是已經有點掃興！ 取房後發覺厠所地上有數條已經乾了的河粉，坐厠邊更佈滿乾了嘔吐物，要即時叫人再重新清潔一次。而盛載肥皂的貝殼型皂碟，亦被人作煙灰缸用放置煙灰而燻黃。晚餐在佈置成漁港的中菜廳，食物還算不錯；但鄰枱竟然有人在走廊通道替小童換屎片，十分驚嚇！在第二天退房後，等車期間，由於需要使用酒店大堂的厠所，竟然發現有大量糞便在厠格內的地上，實在令人極度嘔心！ 其實酒店其他範圍仍在興建中，而所有設施仍然十分新淨，裝修設計亦見心思；只是大部分的客人不當使用，而清潔部門做事又馬馬夫夫，至令情況慘不忍睹！！以後也不會選擇再入住這間主題酒店了。

The hotel is decorated like a palace with plenty room types for selection. The bedroom is huge and spacious. Hotel has upgraded the garden view to sea view! The breakfast buffet is fruitful, but really hard to find available seat if you arrive late. The worst part of the hotel is the staff quality due to the severe lack of training. A front desk staff called Alex told me that ferry tickets to HK can be bought in the hotel ticket office, but I had been told by the hotel ticket office that hotel never sold ferry tickets to HK. Also, the driver of shuttle bus is lack of concentration while the shuttle bus nearly knocked up with a local bus due to his carelessness!

The decoration of the hotel lobby is incrediable so I have alot of expectation for the room. However, the room is not as surprise as the hotel lobby. There is no sea animals decoration in the room but still very clean and tidy.

我们一家是来度假的，除了住宿还在长隆世界玩了一天，但服务十分恶劣，差点发生了口角，去过这么多地方，我觉得国内的提供的玩的设施，但没有很好的服务，处处还跟游客计较，实在有损大气，，要达到国际级水平的度假圣地，，一定要改进，加强服务员的质素管理

如果想過一個短假期，這裡絕對是個不錯的選擇

3:00pm check in, however I can only got my room at 5:30pm but still not clear up!!!!! Some service providers cannot provide a clear and/or correct direction.

跟长隆其他的酒店相比，这是最新的，但也是最普通的

A) Theme - Fantastic The theme of the hotel was great - fairytales and fantasy - you feel like you are in a different world. The design is unique and "sort of" original. B) Hotel Staff Knowledge Level & Service-Orientedness - Very Poor for a hotel of such calibre However, the knowledge of the service staff leaves a lot to be desired. There is so much room for improvement. They don't seemed to have flexibility and don't even have the basic knowledge of providing essential information to customers. For instance, when I asked the ticket office staff which drop-off point is nearer to the Macau international Airport, she has no clue. And this is the lady who is selling me the hotel shuttle bus ticket to enter Macau! Another example is when I wanted to pay my restaurant bill using foreign credit card for my 2nd meal at the same restaurant in the hotel. I made the 1st meal payment using a foreign credit card and was successful doing it. The staff asked me whether I can pay in cash, when I asked to pay with a foreign credit card - obviously I don't have enough local currency. Later I found out that it was the staff who doesn't know how to operate a foreign credit card machine. Then get trained and learn how to use one! C) Environment - Excellent in the hotel but poor out of the hotel - The design, theme was fantastic, but you are practically in the middle of nowhere and the location was super far from the city centre.

1) Need to improve Japaneses restaurant on less of availability of food in menu. 2) If shuttle bus or car arrangement arrange between hotel and Ocean Spring or other hot spring will be perfect.

前台等待时间太长，接待能力有限

Hotel n room is great. Food quality below standard n overpriced. Staff attitude is bad, rude, not polite, ....

整體很滿意, 由於有空檔的房間, 早上9時多已經可以讓我們入住. 不用收押金. 由於酒店很新, 所有設備都很新, 也夠整潔. 有企缸及浴缸. 部房間的露台很窄, 也不算是露台, 不能企出去的. 另一不足是房內只有茶包, 沒有咖啡包. 地點是很芳蕪, 入夜後, 除了酒店, 附近也是漆黑的. 但以渡假來說.也不大問題, 是一個很好休息的地方. check out很快, 由於沒有押金, 不用埋櫃位已有職員收取房卡便行.

Good stay and friendly treatment. Worth to repeat

帮家里老人到长隆游玩订的房间，老人家相当满意！但就是不包早餐，如果房价含早餐就更好了

Nice stay, room enough spacious and confortable with all that I was requiring. Staff friendly and trying to be helpful using reasonable English. Room was quiet maybe because of upper floor - 13th Floor- and agood place to relax. Naturally with huge number of rooms and mostly families, the lobby and dining áreas are a bit crowded and noisy.

This hotel is very luxurious and modern. Rooms are very comfortable. But its location is not very convenient. It is located far away from everything. A taxi ride to downtown Zhuhai takes about 40 minutes. There is a small convenient store inside the hotel, but it does not offer any snacks. Food is expensive. Breakfast buffet is RMB317.00 (US$55.00). But the worst is the fact that if you have to take a taxi early morning on a weekend, you will not find one easily. We had to catch a flight at 9:00 a.m. on a Sunday. We had to leave for the Zhuhai airport at around 6:00 a.m. There were no taxis available to take us and the concierge service was not helpful. They just kept telling us no taxis were available and were doing nothing to get us one. It was not until we asked for the hotel manager that they started trying to call a taxi service. Luckily a taxi arrived some minutes later to drop off a guest and took us to the airport. I would not recommend this hotel to a business traveler for this reason. It caters more to families with small children because of the aquarium and circus right next to it. Be careful when making your reservation online. They were not honoring the rate we got on hotels.com and had to call several times until someone from the hotels.com reservations desk talked to them and had them accept the original rate.

很好,就是房间内有一包之前客人留下的垃圾没有清理.

一般般 不如迪斯尼

the hotel lost my fully paid reservation when i arrived. because it's a Saturday that my party arrived, there were almost no room. not being able to sort it out immediately, the staff just told me to wait indefinitely. after waiting for a long time, we decided it wiser to have dinner then come back to check on the status. there are little choice for food. and every restaurant is very expensive. we came back from dinner. they found my reservation. but because the hotel was quite full, our 2 rooms were separated quite far apart. for such expensive price, the room is at best a 3.5 star. nonetheless i am grateful at least they are clean.

1. The management of the hotel is just a mess. Need to queue up for long time at the counter for check-in. And then there is another queue to get the tickets of the circus show. 2. The frontline staff is not nice and not experienced. They told us they don't have the booking record of one of our reserved rooms and asked us to check with the booking agent. After checking and dealing with this issue for 2 hours, we don't have any vacation mood anymore. Finally it was found that it was the hotel's omission, but they did not show any apologies for the inconvenience they caused.

The most grand, comfortable and clean hotel in China I had been!

浪費時間,金錢,比海洋公園爛

沒預期中好, 房間感覺一般

酒店很好，台风来袭时。酒店内的娱乐活动太少，如果能适当增加将会是锦上添花的事。

拿房時間太長,酒店位置比較遠、我住的房間還算不錯兩間房間是可以打通的、陽台望出去就是游泳池和大海景觀很不錯，總的來説這酒店還不錯。

The hotel is brand new, opened Feb. 2014. My room was spacious, with both bathtub and shower. Beautiful area of different type of swimming pools. Had a dolphin pool too, except contained no dolphins, just giant turtles. According to staff, dolphins will arrive before July 1, 2014. Fitness facility was barely ok, with running and bike machines, but not enough weight machines. Front desk and 50% of staff speak adequate English Nothing is near hotel, so you must eat in hotel's restaurants, which are expensive for China. Breakfast buffet, which was tasty, cost 159 yuan. (6.2 yuan = US$1.) Taxi from Lotus Bridge immigration should cost 18 yuan. Drivers try to get you to pay lots more. Need hotel's Chinese characters for drivers to understand.