Air Terminal Hotel

Very convenient. Excellent value for the money.

Hotel location was perfect for travel. There were many restaurants in terminal

Rooms were old but clean. One room with nicer than the other.

The hotel is inside the airport. Very convenient.Clean room.Friendly staff.

Excellent overnite for transit

Staff was polite and fast in check in. Easily accessible from arrival hall.

At the airport. Excellent breakfast. Kind and knowledgeable English speaking staff

Helpful and friendly staff. The room was still stuffy after turned on high air-conditioning (the corridor was cooler than the room). Contacted the front desk and asked for room change. The staff offered another room on the same level, however the room condition was the same so we didn’t move to another room. The staff then offered a fan and we used the fan in the room. The breakfast was great and the hotel offered free onsen admission (the onsen is located on level 4, walkable within 5 mins). Convenient location for next day departure. Many restaurants and shops for food, especially for chocolates. There were public transport and hotel shuttle buses. We used the hotel shuttle bus and was very convenient and on time. It runs every 30 minutes.

Convenient for a quick layover, especially if you are renting a vehicle early the next day. The shops around the hotel closes at about 9pm though, so if your flight arrives late, you will be out of luck for dinner

Breakfast not good, no variety I booked 2 rooms but one of the room quite dark Weak air-conditioning in room

Lobby was airy and we had access to the onsen. Room smelt a touch musty but the window can be opened for ventilation.

Only good thing was that it’s convenient right at arrival area. Other than that - the hotel is old and smelly and dirty. I was forced to pay extra to upgrade to non-smoking room - but the room still smelled like smoke. Everywhere looked dirty! Really uncomfy - would never stay again!

Doors are hard to unlock and lock from outside. Paneling on the interior wall was falling off. Breakfast food wasn’t good for Japan standards but it’s an airport hotel so what do you expect? Bed was firm but comfortable enough I fell asleep. The view outside the window at night with the colorful runway lights was surprisingly beautiful! Didn’t use the onsen.

Love the hot spring and breakfast. Easy to go shopping and a lot of chose .

Crystal clean room and facilities. The onsen is truly the best — relaxing, spotless, and perfect after a long trip. The only thing I was a little sad about is that I wished for longer onsen hours, especially for guests with late flights. Breakfast was okay — not a lot of variety, but enough to be satisfying. Overall, a convenient and comfortable stay right at the airport.

Great location. Access to airport and shops.

We enjoyed the hotel very much. It is convenient. It has a great breakfast. The staff are friendly and knowledgeable and professional.

We landed at the New Chitose airport past 11pm and were glad we booked the Air Terminal hotel which was walkable and comfortable to rest for the night. The rooms are clean but the mattress a little too soft for us. We enjoyed the buffet breakfast which was fresh and delicious. Only drawback was that it closes at 9.30am, which was kind of early in my opinion

Nice staff

Basic airport hotel with a decent breakfast included to make travel simpler. Onsen privileges included but tattoos are not permitted. Onsen is crowded and in a different part of the airport anyways.

Really cannot beat this hotel if you have an early flight. So pleasant, free use of the airport Onsen. Easy access to departures. Nothing not to like.

Basic room and mostly out of the flight path of loud jets. Comfortable beds and nice free buffet. Friendly staff and of course it’s all about convenience this isn’t a normal hotel experience.

Convenient place to stay especially after a long day of traveling and not wanting to take the airport bus to Sapporo. Just needed a good night sleep before going on to downtown. Airport bus stop is very to hotel, right outside the JAL domestic terminal. Their breakfast is acceptable, nothing to write home about.

Closest hotel in the airport within walking distance. Hotel very old and require upgrades, room is not cold. Breakfast selection is really bad and not tasty.

As we arrived very late into Chitose on our tour we stayed the night we arrived at the very conveniently located Air Terminal Hotel. The room was decent and clean considering we were staying for less than 12 hours.

The hotel being attached to the airport was very convenient.

Price included free breakfast and hot springs inside airport buildings also.

Stayed on night in this no frills hotel because i arrived into Hokkaido. The hotel is within the airport itself. The rooms were basic, but comfortable. You can get a pass to the onsen in the airport, which i really enjoyed alot. The stay comes with free basic breakfast spread, rice, eggs, bread, Japanese dishes and it is quite delicious. Not to complain about, had a good night's rest before the start of a long drive in Hokkaido.

It was quiet and super convenient. The staff were polite and spoke english. the breakfast was delicious.

Everything is quite dated. Carpet everywhere that smells a bit of cigarette smoke, air conditioning didn’t really work. Beds were a bit lumpy

good location. Walking distance from domestics airlines departure. Can enjoy free hot spring.

Hotel needs a refresh and we had a hard time finding it, but once we did it was convenient for us.

Excellent... super convenient and very comfortable with great shopping.

Always stay here the night before an early flight. Reliably clean and comfortable, with a warm welcome.

We enjoyed our stay, but parking was inconvenient. We had a hard time dropping off my family.

Prime location for air passengers, especially those taking domestic flights, as it is inside the domestic Terminal.

Very convenient location, close to the airport gate.

Convenient for flying out of Saporro because of the distance between Chitose and Saporro.

Exceptional service and location

Hotel staff helpful couldn’t check in early so they kept my luggage at the hotel and delivered it to my room. Area around the hotel had a large shopping mall.

Good size modern room. Very quiet. Lovely breakfast area with an amazing choice of food.

First time staying at an airport hotel and this did not disappoint at all. Rooms were surprisingly spacious, clean, and comfortable. We were assigned two rooms side by side which was much appreciated. The buffet breakfast was a great start before our morning flight. Would highly recommend.

Convenience

Great for early flight and shopping in air terminal.

Direct access to the air terminal.

This hotel is right in the airport it is very convenient for overnight stay. The hotel rooms are basic but clean. The breakfast that is included with the room is excellent.

The location was super convenient. For a quick overnight stay and not have to leave the airport was great.

Only recommends if you have an early morning flight

Very convenient in the airport terminal. Front desk staff helpful with forwarding luggage. Included Onsen use and breakfast. Great bargain.

Comfortable all around with a good bed. Perfect place to stay before a flight. I highly recommend this hotel.

It's very convenient if you are arriving late and want to rest before continuing your journey for the next day. The furnishings and room looks dated, but you can see the effort put in by the staff to keep it clean. Check in was fast and effortless too.

It was a comfortable stay.

Lady who checked us in was not as friendly as our first check in a week ago. Convenient stay to catch flight next day. But rooms are dated though kept clean.

Conveniently located in airport, great customer service and breakfast buffet. Will stay again if traveling via Chitose.

Conveniently located within the airport, if you need a place to stay in overnight. After 8 pm, the food stores near the hotel close down, and there isn't a restaurant in the hotel itself, so make sure to get your dinner early!

It’s inside the airport and very convenient. I like it.

Super convenient location to the arrivals terminal at the airport, which is what I was looking for. Buffet breakfast in the morning was excellent. Rooms were basic and clean, rather noisy due to proximity to the airport but, something you have to compromise for location.

Good choice for quick stay at airport

Clean. Easy access in the airport.

No hot water supply, facility super old, staff not so helpful

It's in the Airport Terminal so very convenient. The price is very reasonable and it has good buffet breakast. I got a room looking at the Airport runway and I can see planes taking off and landing, which was beautiful. The best part is that rsidesnts can use the onsen (hot spring) in the Airport, which would not cost JPY2600 for each visit. It becomes a family favourite and we stay there at least a day whenever we visit Hokkaido.

Great breakfast and comfortable, quiet accommodations. Miles better than any US airport hotel

Very clean and comfortable!

Convenient, not fancy

One of the my worst hotel customer experience I have encountered in Japan. I asked for help during check-in to contact the airlines for damaged luggage, but the front counter staff cut me off coldly saying that they are a hotel and not the airport without empathy or offering any suggestions. During breakfast service, the staff stationed at the breakfast area was rude and did not even bothered greet us as if we owe her money. The rooms are old, dusty and mattress was sagging. For the amount paid, you can find a way better hotel. Definitely won’t recommend unless you are in for lousy service and backaches.

Ok place

Winderful stay after long trip. Great breakfast.

Rooms were generous in size. Staff were very helpful

Very convenient and there is great shopping at new chitose

The room was suffice but smelled like cigarettes. Breakfast was good.

Very convenient airport hotel, located right inside the domestic terminal with a huge range of shops and dining options inside. But it was the worst bed and pillows we have ever slept on - made for an awful nights rest. For this alone we wouldn’t stay again.

Sooooo convenient. Great rooms for the price. Wide variety of options at breakfast. 10/10, would recommend. Especially after a long travel day or arriving late to Sapporo airport.

Excellent cleaning staff, convenient location to catch ski bus from airport the next Day. Breakfast varieties ok. Onsen is at another building and need to walk around 5 mins or so. Airport closes some section at 1130 so need to get back to the hotel by then

Very convenient if you flight is early morning.

incredibly convenient and pretty good. excellent breakfast and very comfortable room.

I am so glad I booked this hotel for my late flight arrival inti Chitose/Sapporo. Due to heavy snow I was able to go straight to my room in terminal while others had lots of issues due to arrival being after the last train into the city. Best to stay here overnight if arriving late from Tokyo/overseas.

It’s a small room with the basics but it got a bit stuffy in winter because of the lack of room temperature control.

Very convenient hotel to stay at arriving from USA and departing to USA. So many restaurants and shops to choose from in the airport. Rooms are clean and more than enough room as we had 3 people in the room. Great free one time access to public onsen. Free buffet breakfast is not bad.

It is located inside the airport though entrance to the hotel was a bit had to find. The hotel is old and dated.

We got in late. The hotel was right there in the airport. The check-in was easy and the room was clean. It was easy to get out in the morning and get our rental car and continue on our vacation.!

Good breakfast.

Very friendly and helpful staff. Conveniently located and breakfast times aligned well with our departures.

Convenient location, breakfast buffet was good, room was really clean

Friendly staff and nice room. Super convenient location for flights and the airport it’s a part of essentially has a built in mall - so much great food, shopping, relaxation (onsen, massage), and entertainment (movie theater). We stayed for one night before an early international flight rather than dealing with transportation from Sapporo, would definitely do so again in the future!

I am a Hilton Diamond and Marriott Ambassador, however the Air Terminal Hotel is one of my very favorite hotels. The in-terminal convenience, the friendly staff, the basic and clean rooms, and the excellent breakfast buffet make the value of this hotel over-the-top.

Convenient location. Very helpful staff. Rooms were well equipped and reasonably sized by Japanese standards but I suspect our room had previously been a smoking room as the smell was still present.

We didn’t want to risk delay coming from Niseko, which is 2 hrs away by train, so we stayed here the night before our morning flight from New Chitose airport. This hotel is at the airport, about 10 min walk to the gate. The hotel decor is from the 80s, but the location, service, cleanliness, and breakfast are excellent. Rate can be pricy during peak season, so book far in advance.

I liked the fact that upon exiting your gate, the hotel is in the same terminal building. I also like the close agencency of the shopping court. Train access is so convenient as well.

Easy stay after a long flight. No need for getting a taxi or shuttle. And they had a nice onsen

We stayed both the first night after flying in and the night before an early departure. It was convenient given it is located within the airport. Breakfast was amazing with a great variety of both Japanese and western cuisine. The staff were helpful in any questions and provided great service. We didn’t use the onsen as we were tight on time but hope to next time.

Excellent choice if you're passing through CTS. The hotel staff were SO NICE and professional; you get access to the onsen, less than a 5 minute walk in the airport; the included breakfast was unreal, outstanding, and amazing. The rooms are modest, but clean and very comfortable. Highly recommended!

Location was perfect for a stopover waiting for the rest of my family to arrive the next day, view of the runway watching the planes landing. The entrance to the hotel is right next to domestic exit gate 5. Lots of restaurants on the 4th floor Lawson convenience store 50 metres from the hotel entrance Room basic adequate quiet for a good night sleep, buffet breakfast included was very good

Perfect if you arrive late to the airport and you have even more hours to travel. Small rooms but super clean, nice filling breakfast and you can’t beat the convenience.

Great stop over or late arrival hotel

All the above... AWESOME!

Space wise, the room is very spacious. However, noise from outside the window (from the runway) and also from the corridor was annoying. I was notified at the time of check in that wifi connection could be poor. In real, there was no connection at all. This property should be listed as no wifi provided. I was trying to use my mobile phone data to go online. But the location of the hotel made it a hit-or-miss.

🙂

The public bath is not within the hotel

Great place and great spa, would highly recommend! Super convienent!

Very convenient being at the airport for a morning flight!