Hotel Casa del Sótano

The location is incredibly convenient. It’s close to all the bars and restaurants in the area, but far enough away that you won’t be disturbed by the noise. Itzel was incredibly helpful with her recommendations. She always gave the right suggestions for places to visit and things to do. Thanks a lot!

Clean room, air conditioning

Beautiful location, comfortable beds, delicious foods, quiet despite central location

Excellent services . Staff was very kind and helpful.

Good

Habitación limpia.

A free second cup of coffee would be nice at breakfast and not to have to pay for ice. Other than this we will go back!!!

Quiet AC, good firm bed, patio breakfast.

The hot tub on the roof is wonderful with great views. And so many cool restaurants & bars near by! Having a cafe on-site where you can get "emergency" coffee/beer/breakfast was also convenient. Everything was comfortable & worked (e.g. AC, toilet, ceiling fan, wifi...).

Buena ubicación muy céntrico, el personal muy amable y la habitación limpia y cómoda.

Great view of the city, private, relaxing. Easy access to Centro, just a few blocks away. Staff was extremely kind and accommodating.

Parking is severely reduced. You are better off parking on the street. Hotel room conditions are poor and dated. Staff are friendly and inviting. Hotel distance to downtown averages to 6 minutes walking. WiFi is available. Raices restaurant is yummy and staff are inviting.

La decoración y ambiente de la habitación es muy antigua, estando dentro de la habitación no me hizo sentir que estaba pagando algo que valí la pena, el correo donde me hacían saber que el hotel no contaba con estacionamiento me llegó a los 15 min después del check in (o sea después de que llegué y me dijeron que no contaban con parking) las fotos que promocionan no es lo que te ofrecen cuando pides una habitación, me hubiera gustado que fueran mas transparentes con la información y con lo que promocionan

I love the hotel but did not like shower.

I truly enjoyed my stay I had the suite with the pool/balcony with a Amazing View of the church and city Center would definitely return

This was a great find on my first visit to the city,! The location is ideal: near the Center, but not loud . The rooms were colorful and well-maintained. The best thing was the rooftop spa, which I used twice a day. It has a spectacular view of Santo Domingo! (I just wish that it were open after seven.) The breakfast was great, especially thanks to our waitress Yvonne. She was super friendly and attentive. The front desk staff were all very courteous and helpful.

Decent hotel and great location. A few things could make it better. Not lots of light in the rooms. Pathetically weak shower pressure. Hours of restaurant are pretty random. Itblooksnlike there's a pool bitnits just a javuzzinand it doesnt get hot. There is a large deck bit it has no furniture, nothing going on.

Hotel was a 5 minute walk from the centre, suite bed was comfortable, the only downside was shower had very little water pressure and A/C was above the bed which hits you directly. My wife got sick as soon as we returned home.

The property was beautiful!

Good

Evonne at the restaurant made our stay superior ! Hotel Was great ..management on top of everything ! Couldn’t ask for better ..Evonne was An added bonus at restaurant ! So sweet smiling every morning and took great pride in her work …double bonus to wake up to this lovely lady !

Hotel was great, staff was very friendly and helpful. 10 minute walk from downtown and a lot of places to go eat around, the only sucky part was the tv would loose signal a lot and the shower head was not so great.

Cerca de los lugares turisticos

Everything is great

Excellent service very clean great location. Just to have a small fridge and microwave in the room or to have a communal fridge

All of the staff members were amazing! The location was great, especially for seeing the fireworks on the rooftop during the Guelaguetza. The breakfast was delicious and the property itself was beautiful.

It was good, but waited better.

Very enjoyable stay, travelling solo and appreciated the 24/7 front desk who were all lovely. Close to some great bars and restaurants for drink or dinner and to walk home safely. Beautiful quaint property with lovely colourful decorations. Room was comfortable enough though the mattress was very firm and water pressure a bit light. Not deal breakers for me though. The restaurant attached is small and generally only open for breakfast and lunch, maybe because was quiet at hotel but while food was fine, given Oaxacan cuisine is amazing I was expecting more and would have eaten elsewhere on reflection but was convenient and amaZing views over city towards San Domingo church. Would recommend as a lovely spot to explore Oaxaca from and be very comfortable and excellent service :)

We had a lovely time at this hotel with our family of 5 - staying in 2 rooms. We loved the outdoor terrace space. We enjoyed breakfast and midday snacks at the restaurant. The workout room is well equipped which we did use on some rainy days. Beds were firm, clean and comfortable. The hotel is charming with a welcoming and very helpful staff. It is a short enjoyable walk to Oaxaca sites.

Location is very convenient, at the edge of the city center but still within walking distance. The jacuzzi and spa area closes at 7pm, this was unexpected as is regarded as private area for the suite. Couldn't find that in the policies online in Expedia. Better cleaning in the shower is commendable as there was black mold behind the window curtain. The door curtain could be darker and thicker, it lets the light and voices in.

Everything was wonderful , pillow cases were kinda smelly at first .

It was clean. The

El hotel está bien ubicado, atención por parte del personal muy buena. Único pero, es el estacionamiento que no está cerca la propiedad, el horario es limitado y nos pidieron cooperación económica por qué el hotel solo cubre las noches y no el día. Consideren $70 pesos extra por día de estacionamiento.

The property was lovely with a lot of charm and excellent service. I didn't give it five stars just because the motorcycles were all stored in the lobby area, and it looked unappealing.

Close to historic sites and amazing restaurants and bars. I enjoyed walking everywhere in town from it. This place has all the amenities I needed, including a daily carafe of water in the room and an AC unit. The only issue I had was the doorbell of the hotel. It does not function well. Often pressing the doorbell did not notify the front desk.

The property was very clean and the staff very friendly and helpful. We loved the rustic feel of the hotel.

The historic buildings and views made the stay Fantastic.

Hotel was VERY clean. Loved the charm and colors! Price and location was great, easy access to Centro and easy access to taxis. Only downside was the bathroom was very hot and because of the vent on the door the smell of the bathroom would fill the room. Other than that everything was good and would definitely recommend it!

Estube 5 noches y me encanto,el personal muy amable,todo muy limpio y muy cerca de la Iglesia Santo Domingo,el Andador y el zocalo. 10 de 10.

This property was so beautiful with courtyard gardens and cafe, terraza and roof top Jacuzzi with panoramic views! It made the longer walk from the bus station worth it! It was only 10 minutes from the Zocolo in Centre and close to several nearby parks and churches and cafes and restaurants. I would highly recommend. The view alone is spectacular and not to be missed!

Recommend

Pretty property very close to the center of everything, quiet, no huge amenities but the small lounging pool has a beautiful view! Our room under the pool deck could be a little loud at times due to machinery but overall we really enjoyed it and was fair for the price. Staff were a plus, available 24/7 and helped us book our taxi transport to the airport when we left. Would return!

Great experience. The staff was excelente and the room was very clean. Recommended..

Quite

Was good

The property lists no cancellation policy in Expedia. None. I did not intend to book this property and accidentally tapped on it. At this point a "no cancellations" policy was made visible. Calls to Expedia to explain the error in booking were met with assurances that they would "sort it out" but in the end they failed to do this. Management at this property was unresponsive and generally unhelpful and the lack on onsite parking was a deal breaker. Overall, I'd call this a scam that is all about fleecing people out of money. Apparently hanging onto an accidental charge they didn't deserve was more important than making a potential future client and neighbor happy. Not even a partial refund for nights more than 24 hours out was possible despite attempting to cancel within ten minutes of making the booking by accident. They will never get my booking or recommendation with that kind of attitude.

It was close to Oaxaca's centre yet just outside so the rate was great. The only issue I had is that the AC unit was blowing cold air all night directly to our bed, therefore, I got a cold. Other than that the Hotel is great.

The room we stayed in was modest but very comfortable. It was quiet (and surprisingly cool) at night and allowed for good sleep, which we desperately needed after some hectic and sleepless nights in CMDX. Staff was courteous and without prompt, honored our request to arrange a taxi back to the airport at the exact time we requested. The AC in the room worked wonders.

Nice location. The breakfast was great. Needs some updating but good for the price and convenient location. Staff was friendly.

Rooms are a bit small. Bathroom seemed like it might have had some black mold on the wall and has mild smell that never goes away. Hotel restaurant wasn't good. No complimentary coffee or tea for the room. Staff is nice. Location is great. Terrace jacuzzi is great, but closing access at 7pm is way too early for people who want to do all the sightseeing.

Beautiful place peaceful and short walk to Main Street

This was a decent stay. Staff were nice and the room was spacious. The walls and towels had minor stains on them, but nothing to complain about because I know the towels were clean. I didn’t use the restaurant on the property. Overall, it was a decent stay, but I don’t know that it was worth the price.

Hotel sin pretenciones pero con instalaciones acogedoras, limpias y con muy buena ubicación. El mirador con jacuzzi es un gran plus para pasar un rato relajante admirando la vista.

The suite is a great room! Highly recommend.

Hotel Casa del Sótano appears to be a well-regarded hotel in Oaxaca, praised for its excellent service, cleanliness, prime location, and charming Oaxacan character. While some minor issues like small bathrooms and hard bed, but nonetheless, the comfortable and convenient base for exploring Oaxaca indicates the reason I would stay there again.

I liked the fact that it was close to restaurants and shopping. The employees were very helpful and friendly. Room kept very clean. What I didn’t like was the location of the toilet bar. It was behind me instead of to the right or left of me. Hard to twist your body to get to the toilet paper. The room also didn’t have a bath or hand towel bar. It only had a hook.

Close enough to downtown but without the noise. It is small but has everything you need. Got 2 king rooms, one was great and the other was not. The ac did not work well in one. The drain smell was bad. A chair was very soiled and towels were bad. You get what you paid for. The workers were very nice, courteous and helpful.

Excelente lugar por el precio

Good location with access to many great restaurants and close enough to the zocalo. Good AC and room darkness. Access to hotel controlled by magnetic lock and rooms vary between key card and key. Unfortunately no fridge or safe. Nice colonial hotel with central greenery. Towels need an upgrade. The door to access room is a colonial split door which is cool but does not provide privacy. We hung a dress on the inside of the door to correct. Bathroom is a bit small. Nice sitting areas throughout. Would stay again.

Great location. Quiet. Safe area. Water provided daily. Good options for breakfast. Nice historic property. Room needs a safe. Towels need replacing. Showerhead needs replacing.

I loved the beautiful colonial architecture, the furnishings, the courtyard and all the outdoor plants, and the staff were friendly and helpful. The restaurant had good food, though they're only open for breakfast & lunch (7:30am - 1:00pm). But there are loads of good restaurants & cafes all around in walking distance. Its a,short walk to the Santo Domingo church & botanical gatden, and the zocalo/town square are also in walking distance. No pool, but theres a jacuzzi on the roof with a fantastic view. I loved this place & I would stay here again.

Single bed room a bit small: narrow path of bed against wall. Food was good and well priced (economical. Bathroom, sink and shower in marginal condition.

Great facility, nice service

Really enjoyed our stay here. The rooms need a little updating but the property itself is very beautiful

Lindo hotel muy céntrico con personal amable

EXCELENTE SERVICIO E INSTALACIONES

Muy buen hotel con precio muy accesible y un servicio extraordinario del personal

Very unique building and quaint in side. Bathroom was very small and difficult to maneuver in but he bed was very nice. Great location

Beautiful property within walkable distance to many places. Restaurant and staff were very nice and helpful.

Excelent location( Centro Historico), service and lovely property. Nice views from restaurant and roof. Reasonable prices!

Cute hotel right in the city center. The courtyard and terrace are excellent spots for coffee or drinks. The room was spacious, with comfortable beds and nice bathrooms. We appreciated the a/c in the late afternoon before the night air cooled everything off. Highly recommend!

We stayed in the large king studio room. It was spacious and very well kept. The staff did a great job of keeping the premises clean. The front desk staff was kind and accommodating. We appreciated the security around having to ring the door for access to the hotel, ensuring that random people couldn't just come in.

I have stayed in Oaxaca a few times and this is the only place I did not like for a few things, the cleanliness could be better, the bath towels were pretty rough, the room needed a few air freshener, the bathroom sink needed deeper cleaning, you can barely see the staff.

Decent central location but the rooms were nothing special.

Beautiful hotel with great service staff. Location is close to everything and only a five minute walk to the Zocalo.

Gracias por todo

Nice property blocks away from historic town.

Beautiful little property within walking distance of everything. Great staff. Ask for any non lowest floor room.

Amazing

Pretty good location, but they miss so many details. The desk staff, except for one wonderful young woman, was not particularly friendly or helpful. We kind of felt like we were bothering the guys. The restaurant was good, but closes at 4PM. There is nowhere to get ice on the property except the restaurant...and they charged us for 2 plastic cups of ice. Coffee too. We got 4 pods on the first day, but that's it. Bathroom had only one towel bar. Water pressure was super inconsistent. Our room had a kitchenette, but it was poorly stocked. No bowls for eating or mixing, no microwave, no kitchen towels. Beds were uncomfortable (to us, anyway). Very little decor. Place was big and roomie, but the walls were mostly bare except for one picture. All in all it was ok, but I expected more. Would not recommend.

We arrived about 6:30. We asked for a couple of restaurant suggestions and the front desk person was no help. Also, we had booked this place because of the jacuzzi and only on arrival found out it was only open until 7:00. So we had no benefit of that amenity. Quite disappointing!

Very quiet and low key

Quick check in good service.

Very nice hotel. Staff was extremely nice and helpful!

Helpful and friendly staff. Beautiful property. Pleasant restaurant with good food.

Location is great. One problem happened. Several guess came in at about 12:30pm and talked in hallway for 30 minutes. They repeated? At about 3:30pm. My one poor night of sleep.

Very courteous and friendly staff! Gracias!

Nos gustó mucho que estaba cerca del centro, lo rústico, y amable los empleados!

Beautiful historical hotel in downtown Oaxaca. The rooftop jacuzzi is great. The little restaurant has a very friendly staff. Clean and comfortable

The hotel is within walking distance to all local landmarks. The staff was friendly and helpful. The room was clean. I had a great time staying at the hotel. Cannot wait to stay here again!

Very happy

I honestly can’t say enough good things about this hotel. From the staff to the room to the food at the restaurant it was all wonderful. The structure of the building and the ascetics were unique warm and inviting. It was absolutely perfect and we can’t wait to go back!

We really liked this hotel. Very rustic and clean. Staff is super friendly. Only issue was our Tv didn’t work. It also had a cute little restaurant great authentic food.

Really liked this property. Super cute. Has a restaurant inside with super delicious authentic food. All the staff is very friendly.

Apparently there’s a nightclub near the property. Very noisy to 2 am Friday y Saturday night.

El parqueo que ofrecen es un poco lejos y de difícil acceso. La puerta principal del Hotel va a una carretera muy transitada, aunque adentro del Hotel no se oye

First the attributes. The people working at Casa del Sontano, on the front desk and the small cafe on the terrace in particular, were very helpful and kind. They made our stay as pleasant as possible and exuded the hospitable charm of Oaxaca. This hotel is very close to the main attractions, including Templo de Santo Domingo, with a beautiful view from the roof that comes at an affordable price. Although we did not have a chance to use the jacuzzi, we loved the view, especially at sunrise. One other benefit, out of the four places we stayed in Oaxaca they had the best and most consistent WiFi, so digital nomads may enjoy working at the terrace restaurant. However, the hotel reminded me of the comparisons between Instagram photos vs reality. The reviews of other guests seem that they stayed at another location. The large property may have been luxurious at one time, but our two rooms were small and dark, with a damp odor. The doors were awkward, with the small entrances split in half requiring you to go inside sideways. It would also be difficult for a person with mobility issues to navigate all the stairs, but the city would be challenging on its own. While I cannot recommend staying here, we did find a way to make do and were greatly assisted by the staff.

I had i bad experience with the front desk ,when we were checking out, the front desk girl sad we couldn't leave until she went and check out our room she came back aftwr 30 minutes ,that she left us waiting in the lobby (which made is loose our bus)she came back with a face wash towel and told me she had found a tear very small tear in the towel which she wanted to charge us for it ,we never even ised that towel because we bring our own seco d the towels were so old thta i wouldn't even use i told her that we didn't even used the towel that we used our own ,she finally let use go after an hour but it did made us loose our bus

Very nice location slightly away from the fast paced center but easy walking distance from everything. Nice, small restaurant with the perfect setting for morning coffee and breakfast.

I asked for two double beds and it was late when we got there ended up with the queen size bed