Condado Vanderbilt Hotel

Smelly room and sink not working twice

Instalación, personal súper atentos y amables, ubicación

Habitación del 3 piso con mucho ruido del garaje en la madrugada

Camas, sábanas, servicio piscina

Ducha

El baño bien

La cama y la habitación muy pequeña , en la cama mis pies quedaban más elevados que mi cabeza, hora de cambiar colchón El desayuno muy costoso y poca variedad

Location and service

Hmmm. Nothing?!?!

Muy bien ubicado

Hay muchas cosas deterioradas

I wanted to take a moment to express my heartfelt gratitude for my recent stay at your beautiful and elegant hotel. From the very first encounter at the reception, it was clear that your team exemplifies kindness and warmth. The hotel gives you this back in time to the 1920's feeling! Such an beautiful hotel and in the heart of great restaurants in the Condado area. I must extend special recognition to Beatriz Cardona and Militza Orama, who truly set the standard for exceptional service. Their dedication and commitment to guest satisfaction are commendable, and they are indeed shining stars for your brand. Thank you once again for your amazing hospitality, and I look forward to visiting the Vanderbilt again in the future.

I have some shout outs for sure. I can not express what a great three day weekend we had the the Condado Vanderbilt Hotel, the hotel is amazing, the staff extraordinary. This is a top of the line operation. We were greeted by Steve who did an exceptional job handling our bags, the door, the check in and our site orientation as he escorted us to our room. Five stars for Steve. All the dining options are exceptional, but we found ourselves most regularly in Tacos and Tequila during the World Cup games. There, Angel was wonderful taking care of our table inside or out. Five Stars for Angel. I typically get along well with my bartender but I have to give a special 10 Stars to Pablo. What a joy he was in making our stay special and sharing his love of Puerto Rico with us, La Isla del Encanto! He also made the most amazing Margaritas too. Marabar Rum Old Fashioned...the best. We closed every evening in the elegant main lobby lounge where Brenda took care of us and was so accommodating. Also five Stars for Brenda! This hotel understands hospitality, it has been a long time, maybe never have that I ever experienced a hotel staff so professional, warm, and welcoming.

Too old

Location and the perks like water in room, gym

There were some areas dirty like I found some socks on one of the drawers.

Let’s begin with the most important thing you need to know: THIS IS NO LONGER A 5-STAR HOTEL. The final morning of our stay says it all. At 5:45 a.m., a crew of handymen began hammering on a railing at the Mexican restaurant below our room. Repeated calls to the front desk went unanswered, forcing me to go downstairs to complain. The explanation? The front desk agent was on another call. The hammering stopped briefly, then resumed. Quite an unforgettable wake-up call on the last day of a vacation. Unfortunately, this was only the latest disappointment: * Check-in was delayed nearly two hours; our rooms were not ready until almost 6:00 p.m. * The food at Las Olas was barely edible. * Service throughout the property ranged from indifferent to unfriendly. * Breakfast waits often exceeded 30 minutes. * On Saturday, our room had still not been serviced by 6:00 p.m. * Turndown service was provided only once during a three-night stay. * Room service delivered a Caesar salad (with the dressing on the side) with just spoiled lettuce, missing all other ingredients of a Caesar salad. It felt less like a mistake and more like a dismissive response to a simple request. I have stayed at this hotel many times over the years and always enjoyed it. During my last visit I noticed standards slipping; this time the decline was impossible to ignore. Simply put, this property no longer delivers a 5-star experience and booking platforms should seriously reconsider its rating.

This is a true 5 star hotel, from the welcome champagne on arrival to the grandness of the lobby . The hotel grounds are beautiful, the great choice of restaurants especially 1919 which was a real treat on our last evening, food and staff exceptional. I did read people have commented previously the rooms are a little outdated and aged but honestly we had a lovely large room with a balcony , yes maybe the bathroom could do with an update , shower grouting for example but it was always clean and well serviced. Pool areas were fabulous with very attentive staff . Special shout out to the concierge Francisco, very helpful especially when our San Juan old town trip was canceled, he went above and beyond with suggestions what to see , where to eat and the history of old San Juan , it was easy to get there with Uber and we explored at our leisure. I would recommend this hotel and plan to return.

Our stay at the Condado Vanderbilt was nothing short of extraordinary — truly the most exceptional experience we’ve ever had there, and that says a lot. We’ve stayed at the Vanderbilt many times over the years, and it has always held a special place in our hearts. We even chose it as the home base for our destination wedding, where our friends and family stayed and were treated with the same warmth, elegance, and care that make this property so unique. But this most recent visit surpassed every expectation we’ve ever had. From the moment we arrived, we felt genuinely welcomed and cared for in a way that is rare even among luxury resorts. The staff’s kindness felt sincere, the attention to detail was flawless, and the entire property radiated pride and excellence. Our room was immaculate and beautifully maintained, and for the first time ever — despite having stayed in some of the best rooms on the property — we had a butler reach out to us proactively. That gesture alone spoke volumes. It wasn’t just service; it was thoughtful, personal, and deeply appreciated. It made us feel seen, valued, and truly at home. After leaving the Vanderbilt, we continued our trip at the Four Seasons in Puerto Rico, expecting a comparable level of quality. Instead, the experience there was a complete disappointment. The contrast was undeniable. Where the Four Seasons fell short, the Vanderbilt shined even brighter. Where we felt overlooked there, we felt celebrated here. This trip reminded us why the Vanderbilt has always been our favorite — and why it will continue to be the only place we stay when we return to Puerto Rico. To the entire team at the Condado Vanderbilt: thank you. Thank you for your warmth, your professionalism, your attention to detail, and for creating an experience that we will remember for years to come. You have earned our loyalty many times over, and this stay reaffirmed that there is simply no comparison. Butlers: Emanual Ortiz and Gabriel Rodriguez, Isabelle and all of the team.

The service and amenities are all top notch. Every employee is extremely knowledgeable and nice. Is it expensive? Yes. For me the experience was worth the cost and I would definitely stay at this hotel again.

I loved the spa! the therapist cynthia and lourdes were so gentle and accommodating. our locker room host DAMINA was AMAZINGGGG. she was so attentive and nice. she was there for our every need. she gave us words of wisdom that i will never forgot

Muy buen hotel, con excelentes amenidades y una arquitectura muy bonita. El servicio y personal en general son muy buenos.

Lo que menos me gustó fue el baño de la habitación. A pesar de contar con ducha y bañera, el espacio se sentía reducido y poco funcional. El lavamanos de pedestal ofrecía muy poca superficie para colocar artículos de aseo personal, algo que siempre valoro durante una estadía. Por otro lado, el área de recepción parecía estar insuficientemente atendida. Durante mi estadía, solo había una persona en el front desk, lo que ocasionaba esperas prolongadas para recibir asistencia.

My husband and I have been coming to the Vanderbilt for the last 12 years and it remains one of our favorite places to vacation

There was nothing that we didn’t like.

estar en casa….servicio de excelencia

This is a very luxurious hotel, we got a good deal. The rooms are very nice and clean, the service is excellent. We went to one of the restaurants and were very satisfied with the food. The hotel is very quiet and conductive to rest and relaxation. I think it is a reasonable value.

Great staff and beautiful facilities

Nothing

Located at 1055 Ashford Avenue, Puerto Rico, Condado Vanderbilt Hotel is a world-class luxury destination where history, beauty, and modern comfort come together. Known as one of Puerto Rico’s most prestigious historic hotels, it offers an unforgettable experience for VIP guests, business leaders, families, and travelers seeking excellence. The hotel proudly preserves its rare and distinguished heritage while providing the highest standards of luxury hospitality. Each guest is welcomed into a world of sophistication, comfort, and personalized service. The beautiful architecture, oceanfront views, and timeless ambiance create a dreamlike experience that combines classic charm with contemporary luxury. For business travelers, the hotel offers complete business meeting solutions. VIP lounge facilities, private boardrooms, conference halls, and full-scale meeting spaces are available for executive discussions, corporate events, and international business gatherings. VIP exclusive table meeting service ensures privacy, comfort, and professional collaboration for every important occasion. Guests can enjoy exclusive VIP boat trips along the beautiful Puerto Rican coast. These luxury boat experiences provide breathtaking views, premium hospitality, and unforgettable memories. The hotel also offers elegant VIP party arrangements with professional sound systems, dance entertainment, romantic settings, and luxurious decorations tailored for special events. Condado Vanderbilt Hotel prides itself on offering a rich culinary journey. Guests can enjoy world-class cuisine, including specialty indigenous Puerto Rican dishes prepared with authentic local flavors and fresh ingredients. Fine dining restaurants provide exceptional service and memorable dining experiences to every guest. Luxury is spread throughout the hotel with exclusive perfume collections, fresh floral arrangements, and beautiful decorative displays that create an enhanced atmosphere. Guests can also receive special welcome gifts and souvenirs, reflecting the hotel’s commitment to hospitality and appreciation. For relaxation and well-being, the hotel features a luxurious swimming pool, beauty parlor, and professional hair salon services. Family Club facilities are available for recreational activities, fitness practices, and social gatherings. Children can enjoy gaming and entertainment areas designed to provide safe and enjoyable experiences. Technology and convenience are always available. Guests have access to VIP Wi-Fi services and robust VPN connectivity, ensuring secure communication and reliable internet access for business and personal needs. A luxurious mobile phone and laptop shopping center is also available for guests looking for premium technology products. Health and safety remain top priorities. The hotel provides 24-hour emergency doctor services to ensure that guests receive immediate medical attention whenever they need it. Professional staff members are available around the clock to help ensure the comfort and safety of guests. Entertainment is another highlight of the VIP experience. Special performances by talented magicians, poets, and entertainers create moments of joy for guests of all ages. Hilarious magic shows and interactive performances fill the hotel with excitement, laughter, and unforgettable memories, leaving customers happy and extremely satisfied. Guests can also participate in guided tours to explore Puerto Rico’s rich cultural heritage. The hotel arranges transportation to famous museums, historic buildings, beautiful gardens, and local landmarks, allowing visitors to discover the island’s rich history and beauty. Condado Vanderbilt Hotel represents the perfect blend of luxury, history, business excellence, family fun, and personalized service. Whether traveling for a business meeting, a romantic getaway, a family vacation, or a special celebration, guests experience world-class hospitality and unforgettable memories. Customer choice, VIP comfort, and exceptional service make Condado Vanderbilt Hotel a true symbol of luxury in Puerto Rico. Condado Vanderbilt is a bright, luxurious palace that shines in the light. VIP guests have the most wonderful dreams, with golden memories across the country. Boats glide gently on the blue waters, delicate flowers and perfumes greet you. History, beauty, and tranquility come together, creating unforgettable days and nights.

We stayed at this resort for the first time in May of 2026. I was weary of some of the negative reviews after reading them. We booked through jet blue packages and I got nervous. At arrival, transportation was punctual and professional and our room was ready four hours early. We were in an ocean view double queen and it was perfect. All non alcoholic drinks are free in room. There is day cleaning and turn down service/ but turn down service can be very late (after 9 pm). Caribbean air conditioning is more like Europe and less like the contiguous US. The room will read 68 but it will not feel very cold. It will also smell like ocean. This is normal. The check in process was easy. Daily buffet was delicious. Service was amazing. Everyone is out to ensure you have a great time. I left jewelry in the room safe. They found it and are mailing it!!!! Food is on the expensive side but this is typical for this area. The Vanderbilt is NOT a party hotel. It is a lovely, relaxing and beautiful resort if you want peace and beauty. I cannot wait to go back!

Stayed here with my adult son and we enjoyed the location, the restaurants, both pools, and especially the service. The valet was quick and cost was reasonable, the front desk very accomodating, and housekeeping kept us with fresh towels (chocolates!) and tidiness daily. The breakfast buffet is great though I preferred to order a la carte. The AC worked great in the room too, which is great because it is quite humid here.

one of the best and luxurus hotel in san juan

We have been coming to this hotel for over 12 years and our stay has al sus been exceptional

There was nothing that we didn’t like about the property

Our stay at the Condado Vanderbilt Hotel had its highs and a few frustrations, depending on what you’re looking for in a Puerto Rico getaway. The hotel itself is undeniably beautiful—historic, elegant, and very formal in its overall feel. It has a classic charm that sets it apart from more modern resorts. The rooms are on the smaller side, but that didn’t impact us much since we didn’t spend a lot of time in them. One of the biggest highlights was the location. It’s perfectly situated within walking distance to many great restaurants, which made it incredibly convenient to explore the area without needing transportation. We tried both the adult pool and the main pool areas. While the adult pool was quiet and relaxing, we found ourselves gravitating toward the main pool. Having access to the menu at Olas made a big difference, as it offered more variety compared to Tacos & Tequila. The drink selection also seemed better at the main pool, which added to the experience. Where the hotel fell short for us was service—especially at the pools. The staff were friendly and pleasant, but actually getting service was a challenge. We often had to track someone down just to place an order, and at one point, we waited nearly two hours before we could even order drinks. While we understand the laid-back “island time” pace, we expected a higher level of attentiveness from a property of this caliber. It’s also worth noting that this is not a true five-star experience. If you’re specifically seeking a luxury, high-touch five-star resort, this may not meet those expectations. Additionally, during the weekend, the hotel felt a bit lacking in atmosphere. We ended up heading to nearby spots for a livelier scene with music, dancing, and casino options. Overall, this is a great choice if you’re looking for a quiet, relaxing stay in an elegant setting with an excellent location. Just don’t expect a vibrant nightlife or consistently prompt service.

Centrally located in the Condado neighborhood and right on the water

Loud in the rooms at night (on the weekend, lots of crazy street noise) and a strange flashing light on the wall above the bed

Booked a two bedroom suite on the top floor, only half the room was ready on time. Sliders didn’t lock, exhaust ducts in the bathrooms were clogged with dirt. Needed to call housekeepers to empty trash and replace towels. Housekeeping showed up at 9:30 pm twice. My cc was charged 3 times for the same fee, room keys didn’t work the first two times and the food is only average . For a 5 star hotel supposedly not impressed.

Stayed here after our cruise was finished. Lovely hotel with great staff. Close to airport. Left my eyeglasses in the room and they promptly mailed them to me. Will stay here again.

Not a five star hotel. Inconsistent, overpriced, and ripped off (overcharged my credit card at the boutique by $60, realized it after hotel checkout). The pros are the location and the staff are very pleasant and we loved Tacos and Tequilla (Javier was terrific) but the room was very dirty, housekeeping had not put any soap or shampoo or any items in the bath, the bed was uncomfortable and the a/c was broken and the room was terrible humid and hot. Really not worth the price and should not be in Amex fine hotels and resorts I agree with the other negative reviews that reflect similar issues

Restaurants, location, gym

Location, views, property

Concierge/front desk staff

Great service, awesome location, historic site

Our room was too hot for sleeping… The thermostat read 68 degrees and you could NOT make it any lower…The real temperature felt to be more like 74 degrees… Our toilet only flushed one out of six try’s…Very disappointing..

The only thing five star about this place is the price, everything else feels like a 3 star at best. I stayed at the junior suite room, even a suite is freaking tiny, unacceptable. The interior of the entire hotel including the rooms feels like your grandma’s bedroom, super old and not classy at all. The people who work there are not passionate nor friendly. I had 4pm check out benefit but at least two house keeping personnel just swiped open my room without even knocking. This is unacceptable as 5 star hotel. I been around the world in numerous 5 star hotels and I have never ever seen anything this bad. Condado Vanderbilt Hotel is defacto a 3 star hotel on a good day. Pics are actually taken by me inside the hotel, I only took these because everything else is so bad I did not even bother to take pics.

STOLEN!!! Please be aware not to bring anything of value.. my bf’s one Gucci and one LV belts were stolen from our room. We engaged with everyone from front desk, security, bellboys, management and did a police report. Everyone knew what happened. Our trip was one month ago. Instead of maybe refunding $500 of our $700 plus per night room to his credit card so he can claim insurance to replace the belts…. Well they are ignoring the fact they charge that much a night the following night was $1300 plus fees and taxes for an old room with no beach access? Can you imagine what else they would have taken had we stayed ? What happened to honest people and management doing the right thing? The belts are brand new and worth way more than $1100 and we still would be paying for part of the room that would cover costs. Maybe be empathetic to the fact your staff stole? Not misplaced.. we knew exactly where they were. Do you think I want to waste time posting negativity? But I feel others should be warned. GO SOMEWHERE ELSE! FEEL SAFE…. Very petty on managements half.

| left 2 designer belts on the top shelf of my closet forgot them when I checked out and when I called later that evening was told lost and found doesn't get logged until late at night (I found out that was a lie) there was no new guest in my room and the throw pillow that would be on the made bed was suspiciously where the missing belts were. There are no cameras in the hallways either. Needless to say my belts were stolen by employees of the hotel and I had to continue to follow up with them. They didn't offer or want to do anything to make it right.

I wanted to love the Condado Vanderbilt. We booked via Amex Travel. At $725 per night we had expected a Four Seasons style experience. This was not that. The room was tiny. The bed broken and bowed, sagging and clearly old. The service was mediocre, indifferent and slow. The resort fee which was not included or made clear upfront added a further $120 per night, no valet. We requested a room change after the first night’s terrible sleep in a bed which had two inch depression in the mattress. We were told there was no availability and that housekeeping/‘engineering’ would come and fix the bed. That was at 0900. At 2:30 that afternoon we enquired again. 45 mins later a team showed up and promised to fix it while we left. At 21:30 that evening we returned. Nothing had been done. So we called and complained to the manager. 25 mins later, two men showed up and with a board of chipboard. It was too long. A further 20 mins later - now 22:15, they installed the chip board. It did nothing to fix what was clearly a worn out mattress. Meanwhile the couple next door fought continuously for the three nights, their voices clearly audible through the paper thin walls. We had three nights of terrible sleep in a broken bed for $845 per night once the hidden ‘resort fee’ was added. In short, don’t be deceived by the flattering photos. This hotel needs investment and better staff. Avoid unless you enjoy being ripped off.

It's a lovely hotel and great location. We had a ocean-facing room on the top floor which was gorgeous plus a great place to watch the waves crashing below. Overall we would stay there again but the place seems understaffed in every area. There was always a wait for things (food, drinks, etc.), nobody at the front desk when you needed them, etc. It was def full capacity and the staff seemed stretched thin. Plus when we checked in, our room wasn't ready for 3 hours after promised!! It didn't start the trip on a good foot and the staff were just kind of apologetic but didn't have answers on why things were so delayed or any solutions. It was beyond frustrating.

The Vanderbilt once again exceeded our expectations. On arrival we were greeted by our bellman, Steve who couldn’t have been more helpful throughout our stay. The entire staff was very courteous and most professional and made our stay there very memorable. Thank you all.

I have stayed at all the best hotels all over the world. In NYC I stay at one every weekend. Hawaii, Hong Kong and everything in between. 3 stars and 5 stars. Airbnb’s to boutiques. This hotel is one of my favorites. The service was exceptional. The bar and drinks excellent. The taco place great. The 1919 was fantastic. Our suite was spectacular and the staff were always very helpful. Good water pressure. My only small “complaint” is the hot tub was warm, not hot. But that’s nothing really.

Honestly, it’s hard to come up with any criticism of this hotel. The place is spotless, the staff are kind and welcoming (we asked for a bandaid for a cut on my husband’s leg and the hotel sent a trained medic to attend to him). We got into our room early, housekeeping was timely, food and drinks were excellent. If you want to chill by the multiple pools, this is the place for you. It was very windy this week so getting to a calm beach requires a quick walk.

The Condado is a lovely 4.5-star hotel located in a busy hotel zone in San Juan. The facilities, which include a spa, fitness center, several pools, beach access, and a lobby bar, are attractive and well maintained. Our room, which had a partial ocean view but no balcony, was nicely decorated and well appointed with a robe and high quality toiletries. However, what really stands out at this hotel was the incredibly attentive and friendly 5-Star customer service. From check in to the nightly turndown service (which came with offers of replenished water bottles and fresh towels) to the pool and beach attendants, everyone we encountered was exceptionally helpful and pleasant. The only disappointment was the food. We had lunch at Ola and Tacos & Tequila and cocktails at the lobby bar, and we found the food and drink to be underwhelming across the board. Aside from that, we found the Condado Vanderbilt to be a great spot for our girls’ trip.

Wow! Don’t hesitate to stay here. I had a city view suite. It was huge with 2 balconies, a living room, bar, dining area , beautiful bathroom and bedroom. The furniture is exquisite. I also had a butler. Breakfast was wonderful and I had one dinner at STK with a delicious filet. The grounds are beautiful. There are several pools and restaurants on site.

Excellent hotel, Beautiful , very high end and service is 5-star.

My wife and I spent the last week at the Condado Vanderbilt. This was our first trip to Puerto Rico. We had a great time and the hotel is beautiful but pricey! If you are looking to relax and enjoy the sun, this place is for you. Very elegant, several restaurants, great service (for the most part), four pools to choose from and a fantastic gym. A special shout out to our pool attendants Manual and Michael. They were friendly, helpful and courteous! We did have a problem getting our room cleaned most days. It appears they don't have sufficient cleaning staff. However, when we questioned why our room wasn't cleaned by say 4:00pm, they immediately had it done. One other note, due to the hotel's location, right on the water, the pool area can be very windy most of the time. Overall, we had a great time and would stay here again.

My husband and I stayed at The Condado Vanderbilt Hotel at the recommendation of my nephew. It was perfect! We couldn't ask for a better place to stay. The grounds and buildings are beautiful and meticulously maintained. The property is easy to navigate. The food, drinks and service are the best, with indoor, poolside or room service options available. The staff couldn't be more accommodating. We had an extremely minor scheduling question about the time of our room's cleaning one day and found champagne and two glasses when we came back to our room! While the entire staff in every area was absolutely outstanding, Deyaneira Rosa in the Housekeeping Department deserves a special shout out! We would definitely stay there again.

Incredible stay for Valentine’s Day! Huge thanks to David and the Guest Services team for their kindness, professionalism, and attention to detail. 1919 was phenomenal. Highly recommend!

Absolutely worst hotel! Be prepared for your room to not be ready until 8pm and given the run around! Do not go there save your time, energy, and money!

The place is nice but the service sucks. Waiting over two hours for a simple bathroom towel shouldn’t happen at a 5 star hotel. I wouldn’t normally write reviews but the lack of attention and the poor service just gets to me esp after a long day. The check in process was wack too

Breakfast was very good. Staff were friendly and helpful.

Room size was a bit small once the sofa bed was being used and limited storage for suitcases. Only one bathroom for a family of five not quite enough, but would be a great suite for a couple + small child

Two friends and I had a wonderful stay at the Condado Vanderbilt. Everyone was very welcoming and showed us true hospitality. We felt like treasured guests, which doesn't happen much anymore. The pools were nice, with lots of chairs and umbrellas, and it wasn't hard to get a spot on the beach. The hotel is well located, within walking distance to very nice bars and restaurants and only a 10 minute Uber into Old San Juan.

Our bartender, Anthony, provided excellent service and was extremely nice and personable. We can’t wait to back soon in the near future.

This is a perfect luxury hotel. Warm welcome, and greeted with 2 glasses of champagne. Beautiful room, excellent service, delicious restaurants and classic cocktails. Everything is just wonderful at this 5* hotel. Our pool server, Michael, was very attentive, and our butler, Delfin, looked after us. Don’t waste your time or money at another hotel, this is the best in SJU. We can’t wait to return.

We absolutely loved our stay at the Condado Vanderbilt. The pool deck is stunning, with perfect loungers and excellent towel and pool service—an ideal place to truly relax. The spa was fantastic, and the woman who gave us the spa tour (I wish I remembered her name) was exquisite and immediately set the tone for true respite. César gave an incredible massage—hands down one of the highlights of our stay. There are great options for food and beverage outlets throughout the property, all paired with stunning views. The rooms are slightly older but very well kept and clearly cared for. The turndown service and amenity refresh were a really nice touch that made the stay feel extra special. The location is unbeatable—central in Condado, with a beautiful private beach and just 15 minutes from Old San Juan. A special thank you to Militza Orama for helping arrange a meaningful and special experience for my partner and me as we just got married. Her care and attention made our trip unforgettable. The Vanderbilt’s design is absolutely stunning. We will definitely be back—this was an awesome stay from start to finish.

We have been coming tp Puerto Rico for the last several years. We have stayed at the Ritz Carlton San Juan a few times. The st regis now the four seasons. Which was amazing just not me. I do not like to stay the whole time at the resort. If you do you will love the resort. The Marriott one of the nicest rooms but will never return because of service. Everything from checkin to adding frequent traveler number was a fight. While the Vanderbilt has not been perfect will probably return. Staff is amazing which I really value. Down side to be guaranteed a balcony you need to book a suite. Sorry I am frugal. We requested a balcony and received one. Room was great road noise was not especial Saturday night until 2am. Breakfast was included in our room rate so that was a bonus. To be honest if I was paying top dollar for the buffet I would not have been happy. Very ordinary but great when included. No beach but great views We have found the food great in Puerto Rico.. Some of our favorite restaurants maybe not in order. Vianda, Mario Pagan, Verde Mesa and a new restuarant Santella to our list. Casita marimar was also excellent very large portions. We will be trying 1919 at the hotel tonight because they have just started doing an A la carte menu .

The building is beautiful, clean, staff is extremely polite and helpful, room service was great, I would definitely stay here again

I thought the prices were kind of high although worth it - breakfast at $55 per person is pretty high seeing that the hotel is already expensive, I feel like included breakfast or at least less expensive would be a nice addition -

Rooms, facilities, view of beach, upstairs infinity pool, location, staff friendliness, bathroom.

I would have preferred a bigger pool - it got crowded. But there was ample space upstairs to lay out.

Excellentent service!!

A hotel that tries, but fails at this price point. Kind staff, but a tired property, and a team that seems to regularly trip up - missed orders, forgotten housekeeping, and poor food. Ultimately elements that can be overlooked on a budget, but for $1k+ a night, the Condado Vanderbilt has seen better days. A shame — wouldn’t return.

Just returned from a mother-daughter three night stay at this fabulous hotel. The Condado Vanderbilt is the place to stay for a wonderful, relaxing yet fun-filled time. It is simply beautiful. Everything you need is right here! The stunning lobby where you will be greeted upon check -in with friendly smiles and chilled champagne, immaculate and lovely rooms (our ocean view suite was amazing) , several pool areas with comfy lounges and the nicest attendants who will happily set you up (and then move you again to follow the sun if desired), or bring drinks and snacks, and a variety of restaurants serving fresh and delicious meals or cocktails also by the sweetest people! Having breakfast or lunch outdoors at Olas is lovely. They also make the very best pina coladas you can’t miss! STK restaurant was lively and had excellent choices. Tacos and Tequila is a waterfront gem , but best of all was dinner at the incredible 1919. This is a treat that is not to be missed. It was an amazing dinner experience. The hotel setting is gorgeous and the property is meticulously cared for. Each staff member greets you with a smile and warmth. The housekeeping is top-notch and we appreciated the turn-down service and extra care in keeping the suite so clean and stocked each day. Thank you to everyone at the Condado Vanderbilt, and particularly to JuanCarlo Vazquez, Director of Operations, for making our stay so memorable. You all show how pride in your work benefits everyone! This was my family’s fourth visit here over several years and we will most definitely return! I recommend it to everyone!

I attended a conference back in 2015 at a nearby hotel, which was fully-booked by the time I got around to making a rez. The Condado Vanderbilt was not listed as one of the conference's spillover hotels but, after a little hunt, I booked it since it was nearby. To say that I was thrilled, even overwhelmed, is an understatement. It was priced the same as the conference hotel rate. And I wrote a *glowing* review here at the time. But after my experience, I always told my wife that I wanted to go back and take her. This past week, I finally did. I want to thank Pablo for treating us so beautifully and giving us the perfect suite. And I want to give a shout out to Kevin, who was our favorite pool and beach boy. But everyone on the staff was so wonderful and gracious. And the hotel itself is absolutely a jewel. Our vacation was perfect. And my wife now loves the hotel as much as I do! <3

The staff was really great, from the front desk, to the cleaners, to the restaurant/pool people. Just great. It's nice that it's on the ocean and pretty close to beaches and old san juan. It's definitely on the nicer end. Spa was awesome.

The pool area is very small. The constant staff interruptions at my room - evening "turn down" service which is just asking if you want ice, which is weird, and coming by mid day for the same thing. Gaudy - not luxurious. Strong smell in the lobby - was overly fragranced. Other guests - acted like they were in white lotus, not really a refined crowd or a friendly crowd.

Good location, excellent concierge.

Small dark room, with a view of a parking lot. Very expensive for what you get.

Great location, and nice on-site photographic decor, which effectively keeps the property’s history and beauty at the forefront of guests’ minds.

Several less-than-satisfactory interactions with staff members that came across as detached, and even apathetic to our waiting over an hour past 4pm to be able to check into our room, a same nonchalance when our 3 wrist bands were all decoded 24 hours early requiring we each go to guest services for resets, fairly inconsistent and slow poolside food and beverage service, and with the first two guest services interactions generating responses that each was caused by housekeeping, and with whoever is in charge of decoding badges, each with no sense of genuine ownership, or regret at the inconveniences the issues caused.

My husband and I are experienced travelers. We have been to many different countries and parts of the Caribbean. This hotel was not the luxury that the price tag leads you to believe it is. I don't know if it was because it was over the New Year's Weekend, but we were not impressed. I will say that most of the staff we encountered were very kind and pleasant. It felt more like a management problem than anything else. Check-In: We were unable to check in to our room until after 5:00 PM, which I think is a major problem considering we spent $800/night. We had to argue to be compensated for this, but overall, they did make it right, so I will give credit for that. While we waited, we went to the Mexican Restaurant. Big Mistake. Do not waste your time here. My 5-year-old could make a better margarita if I asked her to over this premade mix. The food was not good either. The housekeeping, in my opinion, was the biggest problem here. We got back up to the room one day around 4:30, and the room had yet to be cleaned. Again! They told me that the service is through 6 pm. 6 PM! Who wants their room cleaned at 6 PM?! I've never heard of that. We also had a huge hair clump left in the shower after housekeeping left one day. (Presuming that it came out of the drain, it was disgusting!) The Breakfast Place is a mess. I'm guessing everyone here books with Amex or Chase and therefore gets the free breakfast. There is only one place to eat, and by 9 AM, there is a line out the door. The buffet had little left, so if you want a decent selection, then make sure you head there before 9. The pool deck was nice, but if you don't sit down towards one end of the pool, you won't get any sun until later in the morning/afternoon. I think his name was Miguel (if not Miguel, then it was definitely something with an M). He was incredible and always remembered everyone's name. He was a positive to this hotel and should be complimented. Overall, I'm sure this is a nicer hotel compared to many others in the area. It just didn't sit well with me that we were spending so much money for such inconsistent service. I would NOT recommend traveling during a holiday... maybe that was the biggest problem.

Fantastic trip from start to finish. Special shout out to the concierge team for making this a memorable experience. Great activities geared towards the kids. Fantastic beach. A++++ service always.

Please know the only place we found for luxury was Condado Vanderbilt in San Juan! A hotel that is on the ocean and delivers everything your heart and soul needs to relax!!! We were at another hotel, and not happy, we stopped in on our second day of 8 day trip to Condado Vanderbilt because it looked so awesome and Lucious from the street. We walked around and through the lobby we saw waves crashing, we asked can we look on the balcony to outside, amazing!!!! Beyond our expectations. We were leaving and looking around and Mayra with mgmt staff asked us if she could help us, we said no we’re admiring this beautiful hotel, we told her we were not happy and she immediately said, let me see if I can help! She came back with a room we could check in the next day and when we got to room it wasn’t the small room she mentioned, it was a suite beyond our expectations!’ We are on day 2 and loving every minute, the staff - Mayra and team are fabulous and I would refer everyone to this hotel! Thank you Mayra and Condado Vanderbilt for making our first San Juan trip awesome!!!!!’

From the moment we arrived, we were made to feel like absolute kings and queens. Nicole at the front desk welcomed us with such warmth and grace that it immediately set the tone for the entire stay. She made us feel seen, valued, and genuinely happy to be there. The service team was equally outstanding. Alexander and Jean were incredibly kind, welcoming, and attentive — always ready to answer questions and help in any way they could. Their professionalism paired with genuine friendliness made a huge impression on us. Our room was delightful and far exceeded our expectations. Beautifully appointed, comfortable, and luxurious without feeling stiff or pretentious. It was the kind of room you actually want to linger in. We loved our stay so much that we’ve already booked our return and will be back on December 31 for three more nights. This hotel doesn’t just offer luxury — it offers care, hospitality, and an experience that stays with you. Highly recommend, and we can’t wait to return.

Vanderbilt Hotel (San Juan/Condado, PR), out did themselves throughout the week we spend our vacation in their accomodations (Dec. 14-19, 2025)! Their seasonal plates in the 1919 restaurant are amazing and also their service. Their food is really good and the quality of their ingredients were fenomenal. We follow the recommendations of the rest. Main Server regarding drinks, starters, main courses and deserts; we’re on point. My wife & I have been extremely busy throughout these past months and we decided to do a mini-escape from Atlanta to Puerto Rico. We love the food and service of the 1919 Restaurant but, were we felt really at home was in the Hola Ocean Front restaurant. We felt at home with the atmosphere but, what really took us back was their service. Their service, their people (specially Ruben Quiñones) is what it makes this rest. and experience an outstanding gastronomical experience! Ruben’s service was beyond AMAZING, super attentive, quick and efficient. The whole staff make sure your experience is an amazing one but Ruben was above & beyond! For sure, if you are having a sit down dinner; definitely request Ruben. I’.m not sure how long he has been in the service industry but, we could tell he has been taking care people very well for some time. His service is superb and his personality makes you feel like you know him from many years ago. We also had an amazing and relaxing time in the AVO Cigar Lounge. One of the best cigar lounges we have ever visited in our lifetime. And that’s comparing from cigar lounges in the United States and around the world. Beautiful decor, amazing atmosphere, and the very best of cigar selection. But what it makes to cigar lounge the best, was their service! Miguel Padilla and Adriana were the greatest servers/hostess any cigar aficionado can ask. This duo made us feel super special and relax. Miguel and Adriana make us feel like we were the only two people in the lounge the whole week. They were simply the best! Their dedication, service, attentiveness, and their ownership of to their craft to provide us the best experience they could, make us feel especial and that we were just at home. Miguel and Adriana were simply Amazing! Thank you Miguel and Adriana for your professionalism, dedication,and for a perfect vacation week we had in your company! Respectfully, Javier & Sharon Perez

Amazing experience overall. Staff cannot be friendlier and accommodating. The guys on the beach to help with chairs and umbrella are great. Especially Diego and John working Christmas Day!

One of the best hotels I've stayed at in a while. Very clean, top-notch service and fantastic food! I will be back in February!

Just amazing from the moment you check in

Everything!

Beautiful views and walking distance to many good restaurants.

Pool area could get crowded.

I would have given this review five stars if not for the two main pools being kept at temperatures in the 90s. Apple Watch can inform the water temps. The large pool was consistently 91-93 degrees. The infinity pool which is right there is kept at 93-95 degrees. There is a very small adult pool on the other side of the resort which isn’t as heated, but it is far and has only a couple dozen chairs total. The lobby is quiet and dark. Our room in the west tower looked out over the city. It was comfortable yet on the smaller side. Good shower and not a combo which we prefer. Beach is a bit of a walk, shared with La Concha. But there is a beach. Water very rough this week. Great 5 star service. Some firsts for us Stocked fridge/ help yourself. Free snacks in the room. And the pools are open 24/7. So while we didn’t enjoy the hot pools during the day, we certainly enjoyed them at 11 PM in the evening.

We love the Condado Vanderbilt. The hotel is beautiful, with views overlooking the ocean, looks like you are on a cruise ship. The pools is great also, overlooking the ocean with beautiful views. The location is perfect within walking distance to many restaurants. Also, it is very convenient to go to Old San Juan, only a few minutes away by car. The staff is very friendly and love working there. We had great experiences with the front desk staff, Pablo, and Georgette. Great service at Tacos and Tequilla's with Jan. The is a true 5 Star Hotel!!

Terrible, no beach. Beach view rooms are terrible. First night there I was looking for another place to stay. Found another place to stay and checked out and still charged us for days not staying there. DO NOT STAY HERE!. I have no idea how they have such a high rating. Please don't lose your $$$$$ here like I did. Stay at Marriott instead.

Awful service- as mentioned in other reviews, check in is a complete nightmare- upon arriving our room was given away and over and over again as a guest it was treated as it was my fault- despite being told the situation to be rectified was a priority, everyone was also told they were a priority too- juli amongst others should not be in customer service at the front desk- would recommend if people truly want a luxury experience to stay away.

Had the most relaxing pool day 🏝️ The lower pool vibes are immaculate. Kevin at the pool and Esmeralda & Sara at Tacos & Tequila made our day. 10/10 service!

I had the best experience at this hotel. I visited in September with three of my girlfriends for the Bad Bunny concert, and from the moment we arrived until the moment we left, everything was amazing. The hotel itself is beautiful, but the employees made it extra special. George and Bridget were so welcoming and friendly. Thank you so much, Condado Vanderbilt! I highly recommend this hotel and will definitely come back when I visit Puerto Rico again with my family.

We went to visit our new found friend from our previous stays at the Condado Vanderbilt. Although we did not stay this time at the hotel, we revisited the lounge for tapas and drinks during our last days in Puerto Rico. Christian does not disappoint and his colleague Miguel also did a great job! Their service and welcoming is by far one of the best I have received, and I have traveled and dined and have had really great dining experiences. The tapas were great and we were content with the drinks! The mojito and Negroni, really, really nice. Thank you Christian and Miguel! I will miss Puerto Rico!

I have stayed already 2 times at this property, but not during my most recent visit to Puerto Rico. We did return to The Vanderbilt, because of Christian! We had a spectacular time and my partner also celebrated her birthday month! We have received the best hospitality and service from Christian at the VC Lounge, no surprise there. He is by far one of the best people I have come across and he takes pride and joy in what he brings to the table, no pun intended. The tapas and drinks were by far the best we have had, kudos to the chef. Also Miguel at the VC Lounge did not disappoint either. Gracias Miguel! Keep it up and hope the Vanderbilt reocfnthe best workers in the realm. Thank you!

El personal es super atento

Es un hotel de categoría con muchos años y sigue necesitando mantenimiento. Pequeñas cosas van fallando y el personal las resuelve pero quien quiere estar llamando todo el tiempo.