Hortensia Flower

위치 최고, 하노이 올드쿼터 한복판에 호수 근처인데 이 가격이면 만족합니다. 침대넓고 욕실 좋아요.

구글지도에 건너편으로 잘못 나와있어서 한참 헤맸어요.

Great stay ! Staff were all so friendly. they gave fresh towels and water each day !

Drains are flighty smelly. But I let reception know

J’ai beaucoup appréciée cette établissement. La chambre est sublime et très confortable. Personnel au top.

Rien

Very nice overall, The room was big, clean and you can get massages as soon as you left the elevator

Maybe a bit noisy outside due to the location but it is expected so not a problem really

Phòng gọn gàng sạch sẽ, vị trí trung tâm ngay gần hồ thui. Nhân viên và ông chủ đều thân thiện và nhiệt tình

tất cả đều tuyệt vời

Vị trí khách sạn rất trung tâm, gần nhiều địa điểm ăn uống và vui chơi nổi tiếng. Lễ tân thân thiện. Giá phòng hợp lý, sạch sẽ.

Thân thiện

L'emplacement de l'hôtel par rapport à la zone touristique malgré sa situation dans une rue à sens unique.

Les équipements vieux et réparés à la vas vite au dépend du confort et de la sécurité du client. Le ménage est mal fait. Le propriétaire m'a demandé de mettre une bonne note mais vu la chambre que nous avons eu , ce n'est pas possible. Une clim défaillante et un ventilo qui ne peut pas arrêter d'osciller. Une porte d'entrée qui laisse passer tout les bruits extérieurs. Dommage, le patron est sympathique et attentionné.

Very friendly and helpful staff, the location was great, room had everything we needed, it was very pleasant to have good working air con

Posizione ottima per essere in centro vicino ai mercatini notturni di Hanoi. Se dovete andare in aeroporto invece è piu scomodo

Pulizia da rivedere (formiche nel bagno) e doccia direttamente allacciata al rubinetto (scomodo).

The rooms were clean and nice, and the prices were reasonable. It's quite close to the lake, so you can walk there. The staff were friendly and helpful.

Bien placé et le personnel

Friendly staff very attentive when asking for assistance

We were put in a different room for the first night that we didn’t book, no window and 2 single beds different bathroom with the drain overflowing. Then moved to the room we paid for the next night, tv didn’t work, water pressure was very low, pillows were well past their use by date

We gad a great stay. The rooms are very clean and the staff are very friendly. We will stay there again if we have chance. This is truly a great hotel.

Matress is good. Personnel is nice

No window in the room. Cockroaches Water drainage issue in the shower place

Good location for the price

Mọi người ở đây rất nhiệt tình, thân thiện. Like

Beliggenhed var perfekt og personalet søde.

Billederne var lidt misvisende, Receptionen var også en massage klinik og man skulle møve sig forbi massagestole med kufferterne for at komme til elevatoren. Kunne ikke se nogen brandalarm på værelset og der var gitter for vinduet.

L'hotel est très bien placé, c'est très propre, la chambre qu'on a eu était très bien isolé, personnel très gentil et serviable

rien

Very accommodating

Location.

Location. Very comfortable.

I would have liked a sitting area a bar or cafe.

Excellent location, near the lake. Clean rooms, enthusiastic and friendly staff. Reasonable price, hotel has an elevator. Very satisfied, will return and recommend to friends ♥️

Location was fantastic - cannot fault.

Room was not clean. Hair was everywhere in the bathroom, and the wifi did not work / was not turned on for our floor (so had to rely on data). The door would not lock without being broken, so needed to get staff to come fix it (the staff were fantastic when issues came up like this)

Anh/chị/em Lễ tân rất thân thiện, nhiệt tình

Phòng tắm hơi cũ

Dichtbij in het oude centrum, behulpzaam met uitzoeken en boeken van excursies

-

Vị trí tốt, ngay trung tâm tiện bộ đến các khu phố Nhân viên thân thiện

Giờ cao điểm khó gọi xe cho tắt đường khu vực

위치는 매우 좋은편 입니다. 시내 한복판에 있는 호텔이지만 생각보다 객실이 조용해서 좋았습니다. 호텔과 마사지샵과 환전소를 동시에 운영합니다. 오후에 체크인해 당일 밤 체크아웃 할 예정이었기에 기대를 1도 안했는데 생각보다 괜찮았음.

따뜻한 물이 나왔다 안나왔다 합니다. 엘레베이터가 반의 반층 낮게 설계되어있어 꽤 높은 턱이 있는데 조심해야 합니다. 콘센트가 침대에서 좀 멀어요. 크리티컬한 약점은 없으나 무언가 조금씩 빠지는 느낌. 그렇다고 이상하냐 그런건 또 아님

Accueil excellent, personnes à l'écoute, fiable et toujours disponible pour faciliter mon séjour. Quartier animé au centre des attractions de la vieille ville

Great location and the staff was very nice. The room had no outside window which was a plus for this location because it was quiet.

There was black mold all over the bathroom countertop and the towels were stained

The property is very near famous destination around Old Quarter. The stay was also actually really affordable and decent. The staffs are very helpful, hospitable and kind.

Some of the areas needs renovation.

The staff is sweet and trying there best to help you wherever they can.

Not a hygienic feeling, floor dirty, and dusty and the room didnot have any window, this was our only possibility as we stayed th 3.

It is in the heart of Hanoi.

The lobby is a massage room and they have a massive problem with humidity in the room

Fine for one night, probably wouldn't want to stay any longer. Friendly staff.

Room fairly small, hard bed.

Good location.

Really outdated room

Limpio e insonorizado

El personal no hablaba inglés y fue muy complicado comunicarnos con ellos.

Direkte Lage in Old City Ausflüge gleich vor Ort buchbar

Haben beim Hotelchef Flughafen Transfer bestellt und im vorraus bezahlt. Wir warteten ca 45 min ..und erst nach einigen Telefonaten vom Nachtportier kam Taxi. Haben Flieger gerade noch so erreicht.

Room was clean. Location was walking distance to main attractions in city center.

Now there is a massage salon right after the reception. So when you go to the elevator to get to your room, you might need to pass by some persons that are getting a massage. And the distance between elevator and massage chair was just enough to pass by.

Location.

Bathroom/Toilet is pretty cramped. Not very clean.

꼭 하나 장점을 찾으라면 위치!!! 다른 모든 시설은 꽝!! 불쾌한 냄새는 덤이다...

It is not clean at all. A lot of mold, the room smells mold. There is no window. Very humid in the room. The shower was very nasty. No toilet paper. Towels very dirty. No food included even tho they mentioned included in our stay. Place looks horrible. No massage. No washing machine. Locker doesn't work. Please avoid at all cost!

Location is great, very walkable. There is a lift which is brilliant. Netflix available. Staff respond very quick.

Place is a bit old, we arrived and found there was a leak in the bathroom sink, but they sent someone out to fix the problem very quickly.

Great location, cafés and restaurants are all close by. Friendly staff. Room on the side of the road is better. It has got an opening towards the road.

Mettress on the bed is not too thick resulting Spring underneath making you feel it uncomfortable.

The location is without a doubt the best part of this hotel.

The cleanliness of the room was disappointing, with cobwebs and dust everywhere. The bathroom had rust all over it and when I walked around the room with socks on, they got completely dirty. Perhaps the disappointment would not have been so great if the photographs corresponded to reality, which is not the case. It served the purpose.

Stayed one night, was in the perfect area of town. Greeted at door with smiles.

Hortensia Hotel is right smack in the Old Square. The location makes it accessible to all attractions. The staff were fantastic too, they helped me with my tour packages at a great rate!

The toilet sink was clogged up

Amazing nice and reliable people who helped us organize our trip and answer all our questions! Definitely a place to stay :)

The location. It’s at the center of hanoi.

The staff seem rude sometimes.

Great little hotel, perfect location for exploring the old quarter. Staff very friendly and helpful.

-good location

-the inside of the place looks nothing like on the pictures -rooms definitely need refreshment (and proper cleaning)

disgusting mould around the AC, outdated room

The hot water in the bedroom

I think the They tried to charge me more and pressured me to use the hotel's services and not to do it myself

Very nice hotel with a nice balcony and comfortable beds. The staff was friendly. Great location in the old quarter. The rooms were nice and the bathroom clean

It was a very nice hotel

They had to sort a differe t hotel

Was cancelled without my knowledge

The location is perfect! close to everything!

The hotel was located in the heart of the old quarter, close to Hoan Kiem Lake. A vibrant, bustling area with a wealth of restaurants, cafes and souvenir shops. The Water Puppet theatre was by the lake as well. The hotel manager couldn't have been more helpful and really made my stay. He looked after my largest rucksack, while I took a trip out to Sapa, organised for some laundry to be done and sorted out my trip to Halong Bay on a gorgeous boat, including all transport. He kept in touch by WhatsApp to ensure I was ok and everything was running smoothly.

When I first arrived in Hanoi, I found it too busy and noisy and it was stressful to cross the road, but I became more comfortable with the city as I settled in.

The hotel is in a very busy location which is very convenient for going out. The staff are helpful and can book you tours and help with taxi bookings.

If you get a room facing the street it can be very noisy. If you have a room that does not face the street there is an extreme lack of natural light which can appear stuffy.

The hotel location is perfect. The rooms are middle sized.

The room need updated and better cleaned as there is dust. However price and location are ok so I would stay again.

The property is right in the Old Quarter and it’s super close to everything.

I booked a room with balcony for 2 nights. When I got there I paid for the room and they bought me to a room that looked nothing like the photos, with a window overlooking a wall. I told them they could have messaged me in booking to let me know the room was not available. MY ADVICE Is SEE THE ROOM before you pay. They ended up giving me a discount for one night and then moved me to the room with balcony, the next.

The location is ideal .

The minute e arrived the reception in charge was not very accomodating. No “hello good afternoon do you have any booking with us” but instead asking us directly “your booking?”. I asked him if I can pay the bill as I checked out but he said rudely, “no pay now “. So I answered him, that’s fine but I want to check the room first because it might not be the same as booking. Com stated. Luckily we checked first the room as it was not the same as it was discribed. So he gave us another room which was the one that was described . However, we discovered when we thoroughly checked the room that the balcony room was not closing. We are tired already to complain and we are in the 4 th floor so we were thinking that we are safe from intruder. But that’s not the case, at dawn , someone attempted to enter our room through the balcony, the intruder climbed from the next building. We saw his shadow so we were in panic , but he was too fast too climb down . It’s weird that the intruder knew that the door from the balcony was not locking. We address the issue to the same rude receptionist but didn’t do anything nor transfer us. So, we tied the door with a rope that was tied to the bed to secure ourselves. The room that we stayed is room 401. So, if you stayed in this hotel, checked the door always.

Stayed 2 nights but everything were great from staff, location, room with window

excellent location, very helpful staff, nice balcony room and comfortable bed. Clean room. Great value for money

this is boutique hotel, but it is not trouble for me

Staff, location, balcony with window, comfort bed and reasonable prices

wish stay more

Location is great at the central Old Quarter, staff at lobby absolute treasure, friendly, helpful. Our room at 4 floors were clean, specius with window, comfort bed. This is small boutique hotel but amazing. We really enjoyed at Hortensia.

The elevator is small but comfortable

Great stayed at Hortensia Hotel, close to the water puppet theater and the lake. This place is in middle of the Hanoi Old Quarter. Everybody was incredibly kind, friendly. Hotel had Spa at ground floor were nice. I felt like they will help us with anything, any time. Absalutely beautiful room, clean, cozy. There was few issues but I am happy with my stayed at this hotel.

All was good

Perfect location, in the old quarters and by the lake. The hotel is next to the best food options, very close to the most famous sightseeing attractions, and just a stroll away from everything you need. The staff is very helpful and kind. The room is big enough, clean and fully functional.

Fantastic location, walking distance to all the attractions. Bed comfortable and nice hot shower. We had a room with a balcony which was much lighter than the rooms at the back. Staff were very nice and helpful.

Needs a bit of updating but it was clean and cheap.

Very comfort bed with window room. Perfect location for exploring Old Quarter, Me and my wife used spa at ground floor with satisfied. The hotel staff were really helpful and helped us out with getting the bags when we checking in at first night. Couldn't recommend this hotel enough and hope back here again

All staff are fatastic with superb location close to the lake within walking distance to all major attractions. They offered us free upgrade to higher room type with balcony. We want to especially thanks Mr cuong who support us so much during stay on 3rd floors. Good value for money. we really highly recommend Hortensia to everyone.

nothing dislike

ほとんどホテルにはいないだろうと思い予約したホテルですが予想以上のがっかりでした。 掃除が行き届いていない。髪の長い子供と一緒に宿泊しましたが、前日のものなのか、そこら中に散らばっていました。 フローリングと呼ぶには古臭い木の板だったので、年をとった清掃者には見にくかったのかもしれませんね・・自分たちのものとはいえ 嫌な気分でした。次の日にフロントに「しっかり掃除をしてくれ」と注意しましたが、部屋に帰ってきても結果は同じ。 諦めました。タオルも白がくすんでいて汚かったです。1日目は変えてもらえてないのじゃないかな、と感じたほどでした。 ベットサイドのスタンド電気もコンセントが壊れているものをそのまま設置されていました。みて明らかに壊れているので、どうせなら 片付けておいてほしかったです。そこら中にありも歩いていますし、次に宿泊することはないでしょう・・ クーラーはうまく機能せず。朝食は時間になっても準備されず、品数も少ないものでした。 唯一の救いはスタッフが概ねフレンドリーだったこと。 You will get what you've paid　ですね。

Perfect position near to night market and Lake but the downside was the noise of traffic which only abated for a couple of hours in the night. The hotel desperately needed some tlc and a deep clean. There was an intermittent bad smell in our rooms and fir me the bed was way too hard. Breakfast on 2 of the 3 mornings was not replenished so very little choice. The star were great, friendly and helpful