Hoshino Resorts KAI Nikko

excellent experience , staffs are very helpful

位於湖邊，房間2大窗面對湖景，景觀很美。空間很大，很舒服。 住宿是一泊二食，食物很精緻。 飯店服務也很專業。

the room was dated... no art decoration/flowers...meals were good but there's no chef's name on the menu... view was good

Fabulous location. Good size Japanese style rooms. Lovely Onsen. Good Kai-seki dining option but no Western style breakfast. No bar.

Beautiful setting on Japan’s highest lake, over 4,000 feet above sea level. Classical Japanese architecture with spacious rooms, gorgeous views, delightful staff and great amenities.

Lovely place in a gorgeous setting.

Service was amazing and rooms were the size of a small apartment. Only gripe would be that the pictures on expedia make it seem like you have unobstructed views of the lake. However, the room we were given you can only partially see the lake as there is another building in front of the hotel.

Incredible, high class, quality accommodation and luxury cuisine. Kaiseki dinners were simply magnificent. Service was impeccable. Absolutely superb. Should really award 6 stars.

整體非常好，湖景房非常震撼，很美。

設施太舊！房間內洗手盆生锈，梳化殘舊

服務很棒！晚餐很精緻，離瀑布很近，可以散步過去，第二天去東照寺，搭公車去，回程搭星野巴士到東京，行李貼心的從飯店先放到巴士上，很輕鬆的在日光遊覽

This was the first time we stayed at this hotel and we were truly amaze with the facility and the food. We stayed 2 nights and both days we were provided with an excellent selection of different food . The room was perfect, absolutely spacious with the lovely view of the lake which we can see right from our windows. We would stay again.

Good location, perfect onsen. The dinner and breakfast are delicious. Rooms with lake view are spectacular.

Great service, the staff were attentive and made sure we were well looked after. I liked that they provide a shuttle to the bus station despite the relatively short distance. The hot spring is a tad small but clean and puts you in a relaxing mood. What I think could be improved: having more hooks and a towel rack in the bathroom.

The view from the hotel is awesome, the service of the hotel is exceptional, the food in the hotel is superb. The best hotel that I had been to in japan. I love it so much that I miss it. Thank you

Superb in every aspect. It could be pricey but worth every dollar and cents

very nice hotel staffs, facilities, hot spring, and location

First ryokan experience, arrived on a rainy day but greeted by warm welcome, sensitive reception and service. Room spacious with good lake view. Enjoyed spring water bath in own room. There was a library at lobby where one can read and drink. Dinner and breakfast impressive in food presentation and service. Thanks Ms 矢島 who served our food. Highly recommended. Suggested to go by driving, it's a bit clumsy to go by bus or call a taxi.

Everything good

It comes with real Japanese quality.