Al Shahba Hotel Makkah vs Similar Hotels

Room was acceptable but had maintenance issues like a leaking flush and a broken fridge door.

Rooms are nice, clean, and modern.

Rooms described as tidy and renovated by some, but complaints include small/cramped bathrooms, an initial room without A/C, and inconsistent room quality.

Rooms reported to be small and uncomfortable at times.

Several issues mentioned with housekeeping and cleanliness during the stay.

Issues were noted regarding the cleanliness of the rooms.

Multiple guests praised room cleanliness and housekeeping; one mention of a strange smell in bed linen/curtain in a single report.

Many reviews mention unclean rooms and poor maintenance, specifically regarding cigarette smoke.

Close to Haram with lots of shops and restaurants, but access requires navigating a busy road.

Location is good, but the distance to the haram can be challenging.

Several guests highlighted proximity to Al‑Haram and convenience; however one detailed report indicated the hotel felt farther than expected — overall location seen as a strong point.

The hotel is well-located near Haram, which many guests appreciated.

Standard service for this hotel tier; some response issues but generally adequate.

Staff were mostly described as understanding and helpful.

Mixed reports: some staff praised (named receptionists), but several guests reported arrogance, poor communication, phone-not-answering and lack of English proficiency requiring retraining.

Staff are generally mentioned as helpful, although there are some complaints regarding rudeness.

Standard quality for this hotel tier; no specific details mentioned in the review.

Breakfast options are decent, but some items could be improved.

Limited mentions focused on breakfast problems; no widespread praise or detailed F&B feedback beyond breakfast concerns.

Limited food options available in and around the hotel, leading to a lower score.

Lack of essential items such as drinking water, coffee, and no housekeeping services.

Basic amenities are present; some improvements like replacing the carpet could enhance the experience.

Basic amenities present but service-level issues: shuttle buses frequently overcrowded and insufficient for guest volume; parking availability noted but often paid.

Lack of basic amenities like parking and a restaurant affects the overall score.

Given the location and convenience, it provides reasonable value despite issues.

Fair pricing compared to other options, especially during busy periods.

Several guests described the rate as very affordable and good value; extra costs (paid parking) reduce value for some but overall considered good value by many.

Guests felt the price was reasonable given the location, despite some quality issues.