Best Western Plus Brandon Inn

Neat and clean staff friendly and look you in your eyes and accommodating to any questions

Nothing g not to like

Clean

Charge a ridiculous security deposit

Spacious room. Pool and on-site free parking (as we were driving). Good location for highway (but not in centre of town). Good breakfast included inc. fresh waffles & hot, gluten-free options.

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Best Western est une valeur sûre. Propreté, confort, accueil courtois et serviable. Bon petit déjeuner. Bien situé. Nous étions de passage mais j'y retournerais volontiers.

This location is under construction no notice on website Surveillance cameras everywhere

The room was very clean and updated. Large enough to accommodate our son who is wheelchair bound. Good location. The breakfast was very delicious. Lots of selections, hot and had a nice option for those who are gluten free. Staff was very friendly.

Upon arriving, we found out that it was in the process of remodeling. Not that it was totally inconvenient but ice machine unavailable. They were waiting for one to arrive. Had to go purchase a bag of ice as we enjoy a cocktail in the evening, and for our beverages in our cooler to be cold next day of traveling. Asked management to reimburse us but nothing was done. Not a big deal but was inconvenient.

Do not stay here if you value privacy, safety, or peace of mind. My recent stay was entirely unacceptable due to hostile management and a complete disregard for guest boundaries. • Severe Privacy Violation: I left my room briefly to move my vehicle, leaving the "Do Not Disturb" (DND) sign clearly displayed. While I was gone, General Manager Connie Wilson entered my room without permission or cause. A colleague in the neighboring room witnessed her entry. Entering a guest's room under a DND sign is a massive security breach. • Hostile Management: General Manager Connie Wilson treats people horribly, acting as though guests are beneath her. She was incredibly rude, aggressive, and unprofessional on the phone, and equally combative when I confronted her at the front desk. She claimed she entered to confirm the room was occupied, which was a blatant lie; she had just called my room to ask me to move my truck and entered the moment I stepped out to do so. the "Do Not Disturb" (DND) sign was also still on the door. • Undisclosed Renovations: The hotel is actively undergoing construction, which was never disclosed prior to booking or at check-in. When I went to the front desk to address this, staff members were actively printing out notice signs to post around the property—falsely claiming guests had already been notified. • Constant Disruptions: Workers repeatedly knocked on my door to perform construction tasks inside my living space, completely ignoring the DND sign. Renovation work should be scheduled between stays, not forced upon paying guests. This establishment completely lacks basic hospitality standards, safety protocols, and customer service. The best part were the two staff members when checking out were kind and professional.

Although I booked a room with a king bed 4 months in advance, they did not provide me with a room a king bed as they were overbooked. Although they gave me a room with a separate seating area, it was not what I wanted. The rooms are dated as well.

Excellent location beside the trans canada highway. Rooms were clean and not crowded with furniture. There is a bit of final construction/renovations but had 0 impact on the stay. Friendly staff at check in and check out. However the star of the show was their breakfast buffet. We've both stayed at hundreds of hotels of every brand, and this was the best. Judy was the breakfast room employee and did an amazing job. All the food was fresh. Nothing sitting and getting old.

We enjoyed the hot tub.

Staff messing up on billing,our damage deposit Staff yelling at my husband in front of our disabled child and other guests Staff admitting that it was their fault for the mistake on charges then not correcting their mistake. We will never stay at this location again. We were told yes we can have a late Checkout but then being told nope we don’t do that here. Manager was yelling at us,saying you don’t understand.very embarrassing and no compassion for us as guests who pad over $500 for a room,just to sleep for less than 12 hours.

DO NOT STAY HERE if you have a pulse or children. Not enough characters to list the deficiencies. Worst treatment and customer service of my life. Keep looking!

Номер хороший, но уборка так себе

Уборка, мало полотенец, нет дополнительных подушек и одеял, слишком мягкая кровать

Location was great.

WARNING - Do not ask for late check-out in the evening!! We did and were granted a late check-out. Yet the next morning, while I was out at the dentist, my ill husband was abruptly woken by the staff and told to vacate the room immediately, or we'd be charged another night. The manager was not helpful at all.

In town for business. Nice clean hotel, convenient location. Breakfast was good. Wifi was good- able to work from room no problem. There is a fitness room and a pool with water slide. Would stay here again

It was clean and comfortable

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The whole experience was very relaxing from check in to checking out, the staff are very friendly and helpful. The room is very clean, quiet and comfortable.

Parking easy. Pool nice.

Clean with breakfast included. Good parking. Easy access to highway

The room was expensive and as it was a BW Plus, I expected a certain standard. The room not clean, stains on the sofa, the bed was lumpy, the shower curtain stained. The shampoo was empty. Overall disappointing.

The night staff were very pleasant and efficient with the check in process. The rooms were clean and quiet. Would definitely stay here again.

Staff kept my drivers license when I was checking in. I didn’t realize till the next day after I was gone that I didn’t have it so I called the hotel. They said a Manager would have to call me. The next day Connie the manager contacted me and told me they would charge me $45 to return the license through purolator. I asked if they could send it regular mail. She said there was no way they could get a stamp because they aren’t given money to buy stamps. Wow! Will never be staying at a Best Western hotel or any hotel affiliated with Best Western hotel again.

Basic but good, staff worked hard to be of service. Bed was comfortable and room clean and quiet. Better (more) in room coffee would be appreciated (only one reg). And the breakfast eggs were predictably awful… but the sausage almost made up for it. Overall happy.

Good breakfast.

All around good

Nice and clean. Good amenities

Check-in went smoothly and we were able to check in early which was awesome

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room stunk of urine. they take a 250 damage deposit which is refunded on check out without even looking at the room. money grab.......breakfast was okay. the folded over egg was cold and like rubber I thought it was an omelet not too sure.

the place was decent

The rooms were ok, bed was not comfortable

Comfortable bed but it wa

Slide for kids

Good

The staff were amazing. Hotel was pretty mid. Room was meh. The hotel isn’t fancy but it was a bed to sleep in.

The room was lovely and clean. The breakfast was very nice., and the staff were very helpful.

It was nice The breakfast lady was rude and would not replace the morning fruit with fresh fruit until someone ate the 7 slices of old Peaches from the day before. I requested several times but she would not change up. Hot food was cold.

The breakfast lady

nice feeling when you drive for a long time staying in a place that is well taken care off

Excellent

Clean quiet

No towels available for the pool,hard to find front desk staff. Staff member talked down about other hotel.

Wonderful stay

Nice place to stay!

Clean room

Not allowed late checkout

I am a diamond select member who travels for business all the time and BW Plus in Brandon is not worth the money. My towels were like rags you could see through and frayed on the edges. The TVs are old and losing color. bathroom fixtures are loosing chrome and wearing out. the drain and tub rust had rust and black marks in caulking that had peeled away. All this for $200 plus a night. Until the rate is appropriate for the service and amenities or they reno and upgrade the rooms this is the only BW I will stay in going forward

Tv didn't work but amazing room,I was offered a room change to a working Tv.

It was all good till the alarm clock kept going off at 4 am

Great pool, great breakfast, quiet!

Very convenient location - food and gas very close

It was a perfect end to a camping trip. The room was comfortable. The shower felt like a hug. The pool, hot tub and slide were so much fun. And breakfast was bountiful. Staff were all so friendly and accommodating. I look forward to future visits.

They

Only there for one night but enjoyed stay

Clean room, nice staff, exactly what we needed. Only suggestion we would make is to have a vegan option for breakfast/non dairy options for coffee. Thanks for a great stay!

We stayed here with 2 puppies. The hotel is Conveniently located off the highway, has ample parking, and great grounds for the dogs.

Comfortable beds

Location was convenient

The staff were very friendly and welcoming. The hotel was very clean and the room was quite spacious. We would stay here again when traveling in this area.

Room was very clean and comfortable. Beds were comfortable.

Staff were very friendly and the hotel is very clean. Morning breakfast and coffee and tea station that is available anytime was wonderful

Room was very comfortable. Breakfast was amazing

friendly staff

Quick checkin. Room was clean and breakfast was great! Refills were very quick for bfast and ample choices

Was expensive for just an overnight stay but we had a great experience.

Quiet, accessible.

The hotel and breakfast was great. The front desk staff were a bit extreme with the pool rules. Took away a toddler’s water, little rediculous.

The property is absolutely lovely. Staff are so friendly. Rooms clean and comfortable. Best place ever.

Great

The beds were so comfy!! The rooms and hotel in general was super clean. The pool area with the water slide was amazing but a bit chilly thankfully there was a sauna and hot tub to warm up in! The kids and adults had a blast. Excellent selection for breakfast. Will stay here everytime we’re in Brandon, MB

Fine

Staff was amazing and very helpful with everything we brought to their attention

Very clean, excellent breakfast and my kids loved the pool.

Good location

My only negative is the lack of real eggs, not into the powders eggs.

As of the last few stays at the Best Western it is my go to hotel for the best sleep. Wherever I travel to I make sure to find a Best Western!

Great experience, no issues at all. Front desk clerk wasn’t very friendly

Super clean and comfy. Friendly staff and fun pool. Good breakfast and great coffee bar

The cost too high. the table light shorted. severe cost increase from previous stay. i would like an explanation at to the higher cost. publish an answer. too large a lineup when checking out. not enough clerks at checkout. Some patrons in the restaurant were not clean

The property was very run down. The dresser in the room was completely falling apart and staff just said they are looking at replacing them. None of the drawers would stay shut and would impede the area. The handle for the bathtub completely fell off in the bath tub, and while the staff did come and replace it that day it shouldn't have been in that state. I would not recommend this hotel.

Great sleep. Super friendly staff.

Very good experience for the most part. Nice rooms with all the amenities plus a hot tub in our 1 BR suite. Nice breakfast buffet. Really nice latte/ capafrapacino machine in the lobby. Used it every day. Friendly helpful front desk.plenty of parking. The only disappointment was the temperature of the pool area and the pool water. Noone could figure out how to turn up the temperature. But you can warm up in the hotub and sauna and the little one had fun on the slide even tho her lips were turning blue .

Really appreciated the use of non disposable dishes and cutlery throughout the facility.

Booking and reservation was handled very well and check in was convenient

Stayed here many times. Right on Hwy but quiet.

no one had dusted the tables and bottom of chairs in the rooms for a long time

Gymnastic competition