Rio Quente Resorts Refúgio Grand Premium - Antigo Hotel Turismo vs Similar Hotels

Comfortable rooms with recent renovations praised.

Rooms are comfortable, with some complaints about mattress quality.

Room issues noted, including maintenance concerns but spacious layout.

Generally good: guests report comfortable apartments, good showers and spacious rooms, but some note aging items, the need for updates, mattress firmness issues and a missing WC window in one report.

Very clean accommodations noted by multiple reviews.

Some reviews mention cleaning issues and neglect.

Issues mentioned regarding cleanliness, particularly with bathrooms and maintenance.

Mixed reports: several guests praised cleanliness and 'limpeza impecável', but multiple reviews note issues (dirty sofa, bathroom box and rodapés with buildup, clogged sinks, and at least one report of no cleaning for days), lowering the score.

Superb location near Hot Park highlighted positively.

The location is generally seen as safe and convenient.

Great proximity to attractions and convenient to navigate without a car.

Consistently praised: many guests cite excellent, very convenient location ('perto de tudo', 'bem pertinho do Hot Park', 'Local excelente').

Friendly and helpful staff mentioned, but some issues with staff training reported.

Most reviews appreciate the courteous staff, though there are minor issues.

Staff described as polite and attentive, providing a standard quality of service.

Strong positive sentiment: numerous mentions of attentive staff (manobrista educado, excelente atendimento da Rosângela), clear and timely communication from hosts (Ariane), and an overall helpful reception/proprietária.

Breakfast and lunch are acceptable but expensive for quality.

Mixed reviews on food quality and variety.

Good breakfast mentioned, though improvements needed in presentation and pricing concerns.

Negative remarks: multiple comments about high prices for breakfast/dinner and additional service fees for bar purchases.

Some amenities lacked quality and needed maintenance, as per feedback.

Amenities are limited and not well-maintained, such as the game room.

Amenities provided but with some service limitations like charging for pool access.

Positive: well-equipped kitchens and complete apartment amenities are frequently highlighted; minor negatives include absence of small maintenance items (e.g., pano de chão) and pool usage restrictions.

High prices for food and drinks considered excessive.

The price is high for the quality of food and amenities.

Perceptions of cost with amenities like the breakfast price impacting perceived value.

Generally seen as good value: several guests explicitly state the stay is satisfactory for the price and above nearby options, though some find food/beverage prices high.