Crowne Plaza Newcastle - Stephenson Quarter by IHG

I couldn't sleep because I could hear every single neighbour using bathroom/shower/talking. I'd say there's hardly any soundproofing.

Very clean nice size

Nice hotel, not as central to the station and centre as I would have liked. Need to walk through an underpass under a bridge from the station which at night is not great. Hotel is nice and spacious, changing room in gym is very small, has a small pool and a gym. Good breakfast, staff at reception were not very friendly. Comfortable spacious room.

High class at a reasonable price.

The hotel was great. Housekeeping was odd. They would only leave 1 towel every day. We had to request another towel even though there was two of us in our room

Was only there one night but wouldn't hesitate to book again

The best bit about this hotel was the fabulous restaurant staff. So friendly and chatty. Great food too. The spa was lovely too. Clean, nice facilities. Hotel is in a great location for sightseeing. Will most definitely be returning

Very easy check in and out. The room was lovely and clean. Bathroom was big and shower had plenty of space too. The breakfast wasn’t the best. Some of it seemed to have been out for a while and some of the food from the kitchen was slow. Would definitely go back though.

Lovely Hotel that still feels fresh and up to date. Location is great now we have worked out how to get to the car park. Will stay here again.

Nice place very quiet and bed was comfy

Pool was small and changing rooms small

This beautiful hotel is a short walk from the train station and has an amazing full English breakfast. Rooms were so big that it was a shame the didn't allow a crib or cot for our 2 year old and we had to book 2 rooms. The furniture didnt look fully wiped down in yhe room.

Good parking, easy walk into town centre. Staff very friendly

Pleasant stay but a few things could do with improvement. The staff were very pleasant and welcoming the room was a good size and clean. But our drinking water wasn't replenished for our second night. The major downside was breakfast. The breakfast room was too small for peak demand resulting in queues. Food quality was a bit mixed.

Location to the station, very convenient. Quiet location by close to every we wanted

Hotel was in a good location. We did not have robes in our room to use the pool and spa - we had to ask three times for these to be sent up and ended up just using a towel on our first visit to the Spa as we got fed up of waiting. In addition, a plug socket blew up when attempting to charge my phone which, whilst dealt with promptly was an inconvenience. The Spa area was smaller than anticipated, the loungers were too few and they need replacing - there was also a peculiar spell in/around the pool area on one of the visits. The Gin bar was lovely and staff provided great service.

One of the better hotels in Newcastle in my opinion. Excellent service from Fiona on reception & from the restaurant manager, sorry didn’t get his name lovely spacious room & bathroom. Really comfy bed. Good Aircon Breakfast is great There’s also a pool & spa if you want to use them

I have stayed here a few times now and have never been disappointed. This hotel is excellent, always book a spa day as well it is amazing and so relaxing. Great staff, food and the hotel is spotless. Highly recommend.

Good hotel, clean comfortable and good location. Parking is next door multi storey but tight access road.

Such lovely, friendly staff in all areas. Beautiful room, great shower, well resourced. Fabulous breakfast. It was all great!

Good location, good value!

The place got nice decorations, clean, nice swimming pool, big room.

Great location near Train Station. Rooms big and beds very comfortable

The room was a lovely size, and the staff were really friendly. There are a couple of things that were quite a negative. First was the room wasn’t serviced, which we asked for. Then it took two calls to get towels and toilet paper sent up. This is a first for me at any hotel I have been to. Second was witnessing staff being shouted at by management. Makes it a bit awkward for guests. But overall a lovely stay

Lovely hotel with fantastic facilities.

Excellent hotel, staff were very helpful and room was top notch. Great location that is near train station.

Hotel is situated behind the railway station and overlooking the Tyne so although not central it is still a good location. Easy parking, (use level 10) good pool and steam room, rooms spacious, good gin bar and full breakfast. Only stayed one night but would definitely recommend it. Shops, quayside, football, arena, restaurants all within 5 to 10 minutes walk. Easy access in and out of Newcastle west using the Redheuth bridge from A1.

Good hotel, feels quite new, well equipped, clean, well situated for the city, very friendly staff, check in very good.

Absolutely first class Staff were very friendly and knowledgeable Local information on a qr code was a great idea we discovered a great library through it Access to the pool and spa was included in our price Location was excellent

.

From start to finish my stay was amazing staff are very friendly & helpful hotel was clean perfect Location I would highly recommend & will definitely be returning 10/10

Check in took over 25 minutes. They only had 1 system working, this was a late check in as well. Stayed for 2 nights, the key stopped working after the first night, they couldn’t do anything about it and just told me to ask someone from reception to come and unlock the door if needed The sink in the bathroom was blocked. The carpet wasnt clean, felt like the cleaners just cleaned on surface and not a proper deep clean you would expect.

An excellent place to stay with your family.

Newcastle is a great city - we especially loved attending the soccer/football game - what a fun experience!

Not happy as i got charged in the hotel for a car park voucher that didnt work so i paid twice the ladynon the counter didnt really have a clue.

Great place to stay

Super comfortable beds, big tv, really spacious room and bathroom. Breakfast spread was amazing! Really enjoyed our evening swim and jacuzzi. Overall, I can't fault it

Quite noisy through the night and up to about 7am, guests. Noisy in corridors, outside and rooms above me.

Good location for train station. Nice pool and friendly staff.

Everything was excellent from the spa to bar and restaurant.

Our stay was very pleasant staff very welcoming and lobby area decor gorgeous. Room very clean and bed very comfy,room was quite so had good nights sleep. Breakfast was lovely and all areas set out for easy access and good choices.

Had a lovely time well worth the upgrade to club will deffo be backwith family

Good location. Railway station, town centre and St Nicholas cathedral in easy walking distance. Staff were charming. Room was clean and comfortable and despite the proximity to the station it was quiet. Nice dining room with a good menu.

Good stay in a quiet place not far from the center. Nice facility and good restaurant, whether that's for the dinner or the breakfast, the staff was excellent. Room where really spacious. We enjoyed the spa, hot tub and hammam.

Amazing Hotel,

Room facilities could be better, no water, slippers or bathrobes but they’ve sent it after requesting.

Handy for station, spa a bonus

Nice clean hotel with a pool, steam room and jacuzzi in the basement. Location is good, next to the train station and only a short (few minute) walk to bars and restaurants. 5-10 minute walk into the city centre/shopping. Soundproofing good, we didn’t hear any noise from outside despite our room looking out at the station. Would definitely stay again.

Very professional,polite and helpful staff. Room was clean and smelt lovely. Spacious room. Beautiful hotel.

Good location.

Great location. Walked all around town. Definitely would stay here again.

Footy weekend staff absolutely amazing

Definitely our favourite hotel in Newcastle, walking distance of shops, restaurants and bars and carpark next door

The hotel is in a great location. The rooms were clean, spacious and the bathrooms were lovely. The small issue was that the pillows were hard. The food and drinks in the bar were a great price and the staff were very friendly and helpful

Great family stay, room clean, spacious and comfortable. Also Great location for the station, town and the quayside a short walk away.

Beautiful hotel, well maintained. Breakfast and the staff working during breakfast were great. Slow to clear used plates from tables but they were busy, the hotel would benefit from hiring more breakfast staff to take the pressure off. Room spacious and clean with wonderful bathroom. Complimentary water was appreciated. Pool area was small but clean and lovely to use. Really enjoyed the stay.

Really enjoyed the pool and staff were nice.

Great hotel in a good location. A little slow to get served at the front desk as there was only one member of staff on, but they were helpful. Breakfast - go for the cold options because the cooked was rather stale.

Very friendly, helpful staff throughout the hotel

I would have provided full stars if the cleanliness didn’t let it down. On arrival, I went to run my child a bath and there was a pubic hair in the tub, so I checked the shower and a blatant pubic hair left on the cubicle floor, and finally there was what looked like a boot print on the base sheet on the bed. The staff were very quick to send someone to change the sheet. The customer service was second to none, everyone was extremely friendly and professional. It is a shame that those incidences occurred because beyond that my child and I enjoyed our stay.

Lovely hotel, nice and clean with very friendly staff, however if you're looking for a good nights sleep, don't expect this on a Saturday night as music was playing until at least 1am and the pillows are very uncomfy!

Good location

Staff was friendly and helpful. The spa was excellent.

Room fine, though gaps around the door meant we heard a lot of noise from the corridor. We were offered breakfast at check on, with a £5 discount if we pre-booked compared to buying on the morning. So we took it. Big mistake. The queue for a table was right across the reception area. We waited 15 minutes, even though there were plenty of used tables - so presumably a lack of staff to clear them. The final insult, on reaching the front of the queue - the staff had no record that we'd pre-paid and had to head off to reception to check... Not a great start to the day and if we hadn't prepaid we'd have gone elsewhere.

Just amazing as always. Check in was so simple. The receptionist who checked me in was lovely and even when I requested a few things she done it no bother. Nothing was too much hassle for her. Used the spa the following day and the girls on the desk there were great as well. This is the 3rd time staying here and it has never let us down. We are already looking forward to our 4th stay.

Stay here quite often for work, only downside is the huge very slow moving queue to be seated for breakfast!

Club lounge view

Nice hotel with good facilities. Long wait for access to the the spa which was annoying and then very empty when we got there. Long wait for food in the restaurant too.

Lovely stay for my daughter’s 16th birthday. Fab location and hotel is fab. Pool is clean and child friendly.

Very nicely appointed hotel, hidden away behind the railway station but still very central but less noisy than others. Large rooms well maintained & furnished.

Good size room, lovely breakfast. A small moan, the pillows were lumpy. Very close to city and station so convienient for everything. A walk along the river is very close and absolutely worth it.

Great facilities and very friendly staff.

Conveniently located for train station and exploring the city. Friendly and helpful staff. Nice pool and gym too. Great value for money

Stayed here with a friend on new year to chill out and bring in the new year with a swim and sauna. When we arrived we were given the keys to our room straight away and the staff were very polite and attentive. Our room was lovely. The bed was comfortable and the room was clean. The bathroom was large and there was tea/coffee facilities and a fridge. We had a good nights sleep. Before coming to stay we had called to hotel to ask if the pool would be open when we arrived. They advised that it would be open to 9pm. When we arrived at 9pm we were advised it was shut. We then again asked in the morning if we could use the facilities and was advised this was ok. We went for some food and came back and were advised we would have to wait an hour for the pool. This was disappointing as this was the third time we had enquired about the pool and could not access it and had to travel home having not being able to use them. This was pretty disappointing considering we just wanted to come here to relax and were not able to. However, I appreciate it was new year and maybe on another day this would not have been the case. Can’t comment on the food as we didn’t eat here but it did look nice and the drinks we had were also nice. The staff were very polite and if it hadn’t been for the pool situation I would have returned again.

Really nice hotel. Perfect location for the Arena - 10 minute easy walk away. Car park is also very convenient ( park on level 10 as it's direct access to the hotel ) Room was very nice and bed was comfortable. Breakfast was excellent.

The hotel is located behind the city’s main train station, about 10 minutes walk from the city centre. A multi-story car park adjacent to the hotel provides convenient parking facilities. Breakfast was very busy and required queuing on both days of our stay. The family room was of good size, comfortable and clean. We did not try the swimming pool or spa facilities, both of which required advanced booking. Generally, the hotel provided a satisfactory experience for a short stay.

Great location and hotel staff is super accommodating allowing us to check in early and check out late

Nice stay. Several of our party (3rooms) were not able to check in at 3 and waited until after 4 for room allocation. This did not help with the children as they wanted to use the pool and had no room number or anywhere to change. Luckily they all used our room not that convenient though.

Really disappointed with this place! After reading the reviews I thought this was going to be a great choice for my son and partners anniversary. Getting through to the reservations team after 3 attempts on hold took over an hour and then no one came back to the call. I just wanted to upgrade the room as a treat for them but my son had to do that on arrival. The upgrade was to an unsuitable disabled room and the tv didn't work. The upside was they enjoyed the breakfast and the spa area. I'm still waiting for someone to contact me about the issues but my messages are unresponded to. Staff were uninterested & unhelpful so my son did not complain on checking out.

Great for a good nights sleep

Great stay . Friendly staff. Lovely rooms. Highly recommended

Great stay, convenient location, with the ability to add parking onto your booking, which was handy if you want everything covered when you arrive. Staff were friendly and formal on the front desk, and during breakfast. So polite you feel like a VIP. Room was in good condition, but signs of wear, and no bin bag. Nothing wrong with that though as it was comfy and amenable.

Staff were friendly, room was clean and comfortable, bed was comfortable. Bar area was nice and relaxing even though it was busy with people celebrating Christmas.

Booked a one night stay to attend a concert at the nearby arena. Very nice hotel with first class staff.

Great stay enjoyed the spa and breakfast .comfortable bed .friendly staff

staff were helpful and polite, the room was comfortable we stayed in a crown plaza pre lockdown and the breakfast was easily the best We'd had in a long time in a hotel, since lockdown we've stayed in a crown plaza twice,Newcastle being the 2nd time and on both occasions the breakfast has been bang average eg in the quality of the ingredients, Sausage, black pudding and the kippers.

Lovely clean hotel conveniently located next to the station. Spacious quiet rooms and lots of choice at breakfast. Would stay again

Perfect,great location would certainly use again

Lovely hotel would definitely stay again

found it difficult to regulate the temperature without getting drafts of cold air from the air conditioning. (I do not like air conditioning) On asking I did get a second duvet to have a warm bed but cool room. Toilet cistern kept running and not filling which I couldn't rectify on the last morning. The carpet had a sticky mark outside the bathroom. Staff very helpful and food was excellent.

Alex at the desk was lovely she let us check in early as we were there before 3. The room was so nice and the spa was good!

Super

All staff professional. Good location

Lovely hotel however a little noisy with the trains and despite having parking included in my stay, there were no spaces available.

Great bar and staff were excellent

Very nice stay. Excellent staff and lovely rooms. Breakfast could have been warmer and black pudding wasn't the nicest, but overall A great stay

Clean, convenient, large room, comfy bed. Long queue to get into breakfast in the morning but when you got into breakfast there was an excellent selection of fresh food and staff were very helpful.

Central and clean hotel

Amazing!!

Hotel was very clean and spacious. Gym was adequate and the pool was nice, although a little cold. There were events going on both days when we stayed there which made it a bit hectic when checking in. The rooms were very spacious and clean with a large bathroom. Overall, a good place to stay, but it gets very crowded and noisy in communal spaces downstairs.