Four Points by Sheraton Batam

staff were excellent, bar staff and massage was excellent

ROOM

KULKAS / FRIDGE TAK DINGIN

Towels are supposedly white but they probably need to be changed because they are no longer white but has changed grey. Luckily they do not smell bad. I was told hotel no longer provide free shuttle then make sure to update on social media TV was giving problems, raised issues to reception but technician were not responding. Waited so call to reception to chase for the technician. Eventually Technicians came to fix but after they left TV malfunctioned again. That’s the level of service me and my friend experienced. Reception promised an upgrade and change our room. Again waited for it to happen. Promise broken without any explanation. The next morning, asked the receptionist on duty was told the night receptionist left work already. Left note for the next shift to follow up. How irresponsible?

As mentioned above

Friendly staff, a very good housekeeper, delicious food, comfortable bed and room, good massage and the decorations are excellent for our birthday celebrants. Beautiful amenities bar, pool and gym.

New sheets and pillow case for the massage.

STAFF IS VERY FRIENDLY , WE ALL LIKE FAMILY , THE BREAKFAST WAS NICE ALSO

The highlight of our stay was undoubtedly the warmth and excellence of the staff. Every team member we encountered was genuinely friendly and helpful, which made a significant difference. The location is also quite convenient for exploring Nagoya. .

The value for money was disappointing; since we stayed during the Labour Day long weekend, the price was significantly inflated. For the premium paid, the facilities and breakfast felt underwhelming and did not meet the standards I expected from this hotel chain.

All good Especially amel and front desk ti

Quality services provided....

Nothing at All.....

So many mosquitoes in the hotel.

The staff were very warm and welcoming; it was value for money; also felt very safe. Especially Rajab, Ernica and the others in the reception. Warm fuzzy feeling.

Nothing noteworthy.

The hotel manager was a cool guy .. and the ayam galudi was wonderful .. thank you

Nous avons été très bien reçu par l'ensemble du personnel, et plus particulièrement Jovan et Tiur. Qui ont toujours été présent pour répondre à nos attentes. les petits déjeuners étaient copieux. Nous avons profité du spa , massages à conseillés.

Le quartier autour de l'hôtel très sale.

location and room space

nothing

I like the cleanliness of the rooms and whole facilities and the staff were very professional and polite.

Nothing i didnt like.

Room was clean. Variety of breakfast to choose which include local and western style. Location not too bad which is around 5 mins drive from Harbour Bay.

probably on the maintenance of the faacilities.

friendly staff, proactive in ensuring stay is well provided.

Place near to city

Service is bad. Where the room was missing of fridge but took more than 8 hours to bring it and install.

Staff are friendly and offer good services.

if location nearer to central will be better.

Excellentes Frühstück. Indonesischer Fried Rice war scharf und sehr lecker. Personal sehr freundlich. Eine richtige Oase in einer nicht so tollen Umgebung.

Lage nicht so ideal, neben heruntergekommenem Markt. Stadt ist nicht geeignet für Fussgänger. Viele Löcher und keine geregelten Fussgängerstreifen. Leute sind sehr aufdringlich, haben uns nicht wohl gefühlt draussen.

meet expectations

Location’s really good - near the ferry terminal and other areas in town. Staff were also friendly. Hotel room was clean!

Clean and spacious

The entrance area a bit dirty along the road with those market

Wonderful caring staff like Aumy and Putri

The surrounding

Clean. Polite staff. Close to shopping centers and ferry terminal.

Can be noisy at times with nearby mosques

Friendly staffs Immediate assistance was sent when i called front desk informing on the not working TV and it was fixed within 15 minutes Room was cozy

Room was cozy but it clearly gives you the feel of outdated design and the lift was kind of suffocating as its pretty small but its ok, not like i stay in the lift The windows were sealed with some partition, only manage to see from one of the windows if i remember correctly. Would appreciate if the windows are not covered

Room is clean n spaces.

Everything is great but could be better. Staff Yola service was excellent during the checkin process, always with a smile in explaining all the details. Facilities were great.

The toilet, there was no bidet altho it came with the seat bidet. For a big brand hotel, was expecting the tv would be up to date.. smart tv with Netflix and all other options.. sadly no. The room door could not be closed quietly, it would closed loudly and I thought it was only my room but other rooms as well meaning we could hear everyone closing their door.

The room was clean spacious. The breakfast was good. The staff are all friendly and welcoming.

Although we book the spa but it was not ready when we arrive. All four of us started at different timing and due to room shortage we had to have our back head neck massage sitting down on a chair.

Easy going for last minute request. Such as, connect my PS5, late check out, assistance with the luggage down. I forgot all their names but they really help me a lot with my stay. From technician, housekeeping, front office and pool crew.

All is top notch. Nothing left to dislike.

Very helpful staff

Convenient and good location close to shopping malls and massage centres. Staff is very friendly and helpful.

Staff were excellent

Room : was too cold. Breakfast : good except some of kuehs are too sweet and sunnyside eggs chef needs to learn how to cook the eggs properly. Location : good and convenient.

Kuehs were too sweet.

The breakfast and the room feel comfortable..

the aircon at recepect not strong in enough.. the spa also nothing much especially no facial massage..

New staff Ayumi was very helpful. All staffs were very friendly as usual. Rooms were clean.

Breakfast coffee cup served were not clean, there were stains. Breakfast table was uneven, making it difficult to have a meal with shaking table.

The staff are friendly and helpful.

We had a wonderful stay at Four Points by Sheraton Batam. The staff really made the difference! At check-in, Tiurmap and Ernita were super friendly and helpful. After a day out, we had dinner at Evolution Restaurant, where Eben and Akhiles gave great menu suggestions and made sure everything was perfect. The food were perfect and tasty. Breakfast was also a highlight, thanks to Fadli and Ana who were very attentive and welcoming. The service throughout our stay was excellent. We felt truly taken care of and would definitely come back. Highly recommend!

The bed was comfortable and room was spacious. Staff were very friendly. would like to mention Billy and Azul who was very professional and friendly !!

can have more varieties hot dishes for breakfast

Breakfast! Well I had only sunny side up topping with vegetables that what I requested it, but well-done to the ladies (commis cook) you make my days..and the small sister(internship) waitress doing afternoon shift, sorry can't recall her name🫣🙂.. you are marvelous.. keep it up.. Thanks you for all of FOUR POINTS FAMILIES for the great and caring hospitality... InshaAllah will c u again in the next visit...

Pillows not that comfortable..🫣

Place was clean staffs were friendly

1. the prayers from outside can disrupt the sleep at 4am onwards 2. No pool bar

Service

Inhygenic. Towels were dirty. Beverages were not enough Long waiting check in

the hotel was very well maintained and actually looks like the picture! very clean and the staff were super nice too!! very fast and efficient service as well! the food was super good too and location is very convenient. SUPER BIG toil4t and super clean love it!! definitely good value got money

maybe have a mirror in front of the study tabel so I can do my makeup while seated HAHA but that's additional the room is alr good

13/5 We reach hotel by 2pm and able to do an early check in the Hotel is well maintain and looks just having some partial interior renovation and room is so spacious and the hotel surprisingly you may choose smoking room and non smoking room during check in. this hotel outside view mayb is not as good as other brand new hotel facing nice sea view etc but but this hotel ambience really make me feel welcoming safe like a home with a great staff from a front desk reception, chef until a housekeeping a so polite. We requested a smooking room and surprisingly even a smoking room the room doesn’t have any weird smell i know because im not a smoker so i can differentiate 😅. The room is so spacious among other big brand hotels in batam and at town area that can i mention so worth the price and the hotel does provide some hotel which is gym, pool, spa and cafe like other hotel. whenever we keep on in and out the whoever stuff that saw us will politely greet us wherever we are. On the next day we went for breakfast located at 1st floor, that a 3 people st the front then one of them guide us to the table while walk to the table they explained to us where and the food located. On that morning the restaurant was not so crowded i guess due to low peak season or fall on weekday so everything went smoothly and calm untill we do for check out and whenever i go back to batam again I look forward to stay in sheraton with different room type thank you for having me on my short trip !

.

The rooms are very clean, but it will be good if the bathroom has accessories for hanging of wet suits. Overall experience is good. The F&B manager, Mr. Ade, is extremely attentive and friendly. The front desk staff is also very knowledgeable and friendly. We enjoy our stay.

Room as per photos shown.

Gym can be better.

Forced into a smoking room. Unresponsive staff Useless manager

The room was relatively spacious. The bed and pillows were very good, soft but firm. The property deosnt have balcony in the rooms, but wasnt an issue as the view was good. we asked for a high floor room in the middle to avoid sounds of road vehicles and got it. The TV channels were reasonably diversified with some good English and local options. The staff were very friendly with a big smile always and ready to help with our requests. The food was a reasonable spread, though not much choices in meat. Dessert was good, but was exactly the same on the 3 days that we stayed. Loved the brown bread and they have an ice cream machine as well. Getting a Gojeck cab was alwyas easy as a breeze.

The rooms were ZERO sound proof, due to the gap between the door and the floor, seems to be a problem in most of the roms. You can see the visible gap. Could hear people returning back to their rooms in the middle of the night and the housekeeping staff in the corridor. DONT EVER TRY the in-house massage place. It was a HUGE letdown for us among the other really good things about the Hotel. The massage is probably outsourced, and the room, ambience, massage bed can be rated as VERY BAD quality. Hotel management should either take out the massage option or pay some good attention to make it good.

Excellent service. Great room. Front desk all staff were courteous and very helpful specially Turi Food / breakfast could be improved. Room service was great. Overall excellent.

Poorly located, hotel spa is outdated & not poorly run, limited & expensive F&B choices and food is below hotel standards

The staff’s are very friendly, especially to breakfast team and bar side, sorry i forgot their names but i love their smiles also the bellman, who always remind us to extra carefull when we walk outside. Hope to visit again, also to F&B manager who is very accommodating, thank you sir.

Sleek and clean rooms. Good amenities, Gym, Pool. B'fast spread is quite standard. Do try their instant noodles . Location wise, walkable to Mcs, KFC and Burger King(for those with kids). 20K Grab away from Nagoya Hill, Grand Batam. Quite convenient.

Will stay here again

The facilities and breakfast selection were great. Staff were very friendly and helpful! And I really like how big the single beds are. Highly recommended.

Staff were amazing. Achilles, Stephanie, raishya

Staff tried to cheat money from me. They claimed there was a stain on bed sheets and tried to charge me 90k RP for so called damages, there were no open wounds and yet they claim the blood was mine, i believe the staff tried to cheat money out of me through malicious intent, becareful of such dirty tactics from the staff.

Stayed at Four Points Batam recently. The hotel itself is nice and the staff were very friendly and welcoming, which made a positive difference. However, the location isn’t the best, especially for a 4-star property — it felt middle of market. The hotel seemed quite empty during my stay, and the pool looked like it was rarely used. Also, cleanliness could definitely be improved in some areas to better match the standards expected of the brand - the window glass, the washroom etc Overall, a decent place if you’re looking for friendly service, but there’s room for improvement in terms of maintenance and atmosphere.

Staff are so friendly

Would love it if they have sweeter fruits for breakfast

The single bed is big enough for adult & kid to sleep together. Buffet breakfast was good despite nobody cleared your plates and you have to clear yourself.

The Aircon was bad and room lighting too dark for my room.

Staff tried their absolute best to make us feel comfortable and the room was great with the bed being a highlight of stay!

The surrounding area is abit sketchy, however the hotel made sure to have a staff to receive us when we returned at night and even when we had ordered food from gojek. Was very appreciative of it!

Rooms were clean and spacious. Very friendly and accommodating staff.

Breakfast for a big name hotel was very poor. Breakfast options should change and need to have a wider spread of options.

Good location for shopping and entertainment

The staff were very friendly and kind. They made our stay comfortable

Visiting again and again :) When I visit Batam , I love to stay at 4 points. Just few minutes by Grab from ferry terminal to the hotel. Do plan ahead and get a good hotel rate. If you are a Bonvoy member , upgrade is subject to rooms availability and you can opt of points or morning breakfast as the welcome gift. I normally select breakfast when I stay here. They have recently made some changes to rooms, dining areas and they have a grand piano right next to the reception, cool + awesome !