Nautilus Sonesta Miami Beach

El hotel me encanta sólo que por estar en obra no pude disfrutar de una gran parte de los servicios. Sé que por ese motivo los precios fueron más bajos, pero aún así no compensó una cosa con la otra.

Kymani was great right from the start. Super attentive. I would come back just because of him . I also saw him give others the same great service.

This was a great experience! Kymani was so nice and he made sure everything was taken care of. He provided very swift service, kept us entertained, and went out of his way to make sure we had the best time! Thank you so much, Kymani! Hope to see you again soon!

Un desastre. El hotel está en remodelacion total.. tierra por todos lados. Maquinarias haciendo ruidos insoportable. Tenía una estadía de 7 días. Me fui el primer día. Es inentendible que en ese estado deplorable reciban huespedes

Todo no me gustó. Una verguenza como que este en funcionamiento

Ky-Mani was great. He was extra attentive and I throughly enjoyed his presence. What a great beach experience!

We had a great day at the beach with our baby! Kymani Was super attentive the entire time. We’ll definitely be coming back!

Kymani, really nice place and really nice worker, really helpful and funny at the beach

Kymani at Nautilus was amazing! We had such a great experience at the beach even though there was a lot of seaweed this season. Kymani was very welcoming the moment we walked on to the beach, we felt his friendly energy, his attention to our needs, his positive attitude and professionalism really stood out! We really appreciated his help and all his recommendations as we were from out of state! Very nice place and even better employees. Thank you for taking such great care of us!

Kymani was amazing! He turned my whole parties frowns upside down! His jokes and willingness to provide the best customer service should be recognized. He definitely made our day by going above and beyond!

They’re so nice and so caring!!! You’ll feel taken care of!!

Came here with friends to spend the day at the beach. Kymani was so attentive, polite and friendly. Made our visit very pleasant. Excellent customer service!

Ky-mani was a joy! Great host & very energetic. John was another great host - they set our chairs and checked up on us multiple times throughout our time. We visited first week of August as non-hotel residents, the chairs were $17 & $30 umbrella! Definitely worth the price if you just come with some towels on a hot day (and bring your own drinks too!) We will be back

Kymani was the man with the plan and provided all that was needed for an amazing beach day

kymani was super nice. He took very great care of my family and I. They all made us feel so welcome, I would definitely go back 100 more times.

Kymani was friendly and helpful!

Fabulous service, super friendly

We had an incredible time at Miami beach. The service provided with Kymani was outstanding! He went above and beyond to make sure we were enjoying our time and had everything we needed during our stay. Also provided us with great jokes and laughs!! Thanks

.

Kymani and Leo professional service, super kind and attentive, food was amazing

Kymani and Leo did a fantastic job taking care of my family today. Looking forward another day at the beach tomorrow

Excellent Kymani gave us top Notch beach service throughout our stay professional courteous knowledgeable

kymani gave exceptional Beach serice today! He was pleasant, knowledgeable, approachable and attentive’

Kymnai has been a great worker he is the funniest guy in the beach , very helpful

Very helpful man and funny I appreciate him

I had a great stay at the Nautilus! The hotel was very transparent about the ongoing renovations before my arrival, and honestly, the noise was minimal and never took away from my experience. I spent most of my time enjoying the beach, which was fantastic. A special shoutout to Kymani and Leo, who went above and beyond to make sure I had everything I needed—from keeping the drinks flowing to creating the perfect relaxing beach setup. Their hospitality made my stay even more enjoyable. I’d definitely return!

Ky-mani was the best!! Beach service was amazing!

Kymani was amazing with beach service he assisted us with all we needed

Kymani was a super hero! Love the ceviche everything was perfect.

Atencion del personal

This is not an operating hotel. This is a construction site in no condition to receive paying guests.

This is not an operating hotel. This is a construction site in no condition to receive paying guests.

Decent hotel in good location but hotel was under significant renovation when I stayed there. That said it’s probably going to be very nice once it’s done

“All amenities are closed. Construction noise from 8am to 5pm is to be expected due to hotel being renovated and neighboring hotel to the north is also being constructed.” I spoke with three different staff members at three different times prior to arriving at no point did any of them express the extent of construction. Untill they swiped that card for the security hold. Do not stay here untill construction is done if anything stay next door or at national. This also is not a prime location for fun stuff you’re better off at Lowell’s which is closer to fun stuff. Also there is a red algae blue this part of the beach has it rough. The more south you go the less algae I noticed. Reservations was July 2026 don’t pay more than 300usd for any room here. It does have an ocean view. Zero romance you won’t hear waves crashing on the beach from your balcony. The room was clean I’ll give them that. Ancillary staff was friendly said hello in the hallways. Valet opened door every time. Early check in was available to me without hesitation.

Que el hotel estaba en obra, no nos avisaron previamente, e incluso lo que nos informaron con posterioridad a la compra, no era nada en comparacion con la realidad. NO HUBIERA IDO, SEA CUAL FUERE EL DESCUENTO QUE NOS HUBIERAN HECHO

חווינו בזיון מוחלט. הזמנו דרך האתר בוקינג - אשר היו מצויינים בשירות החלפת מלון. אבל אין לתאר את עגמת הנפש. הגענו למיאצי אחרי טיסה ארוכה ומייגעת עם 3 ילדים. המלון היה 90% בשיפוצים ולא טרח לעדכן את בוקינג .ממש בזיון. בוקינג החליפו לנו מלון ללא עלות. אבל המלון ממש ביזה את עצמו. חוויה לא נעימה.

חווינו בזיון מוחלט. הזמנו דרך האתר בוקינג - אשר היו מצויינים בשירות החלפת מלון. אבל אין לתאר את עגמת הנפש. הגענו למיאצי אחרי טיסה ארוכה ומייגעת עם 3 ילדים. המלון היה 90% בשיפוצים ולא טרח לעדכן את בוקינג .ממש בזיון. בוקינג החליפו לנו מלון ללא עלות. אבל המלון ממש ביזה את עצמו. חוויה לא נעימה.

Just the location is good.

It wasn't stated that the hotel was undergoing renovations when we placed the reservation. Only on the day of arrival they sent a message stating that most of the facilities were closed.

Nada

Limpesa, Funcionario’s, reforma etc.

It’s a building site, all amenities are closed and due to the construction it’s all dusty

Fernando was amazing he was there kid and responsive everytime I needed him

The location.

It was under renovation, therefore most of everything that could have been enjoyable wasn’t available to explore or be entertained by. The room I reserved was prepaid but not available at check-in or during my stay! The bathroom had rust on fixtures and the furniture in the room had a few stains on to them.

The view and location

Only the fact it is under renovation

the hotel was under construction but the staff make the trip amazing, their customer service is a great service.

nothing

Err, that's a very good question. I loved the beach part, that's at the moment the only part where it was tolerable to stay. The guys at the beach as well do there job with a certain grandezza under the given circumstances.

We really used to like to come to the Nautilus Hotel. It used to be one of the most reasonable hotels in SoBe with direct beach access. We loved the rooms with sea view. At the moment the place is just in the middle of a huge costuction site und under construction itself. Lobby, restaurant and pool bar are closed. I asked the lady at the counter if the pool was open. Yes it was indeed, but it was not the place you want to spend any time with all the noise, dust, animal shit and no pool bar. I think it would be more honest to close the place down for the time being. I feel very sorry for the guests who have to endure more than 1 night. Our room was dated and the view led to the windowless fassade next door. The breakfast was a joke.

Nothing

* Maintenance work taking place throughout the property. * Water supply was completely shut off, with the hotel only informing guests it would be unavailable between 11 AM and 4 PM. * No hot water available at all, even after the maintenance was supposedly completed. * Constant noise, drilling, and construction disturbance, despite this being marketed as a luxury and relaxation-focused property. * Basic luxury amenities commonly expected in reputable hotels were missing — no bathrobes and no slippers provided. * Only one elevator available, and it smelled strongly of maintenance chemicals and was noticeably dirty. * Even the outdoor seating required an additional charge of $35 per person.

Location!!! Great Location for what we wanted to do.

Construction but they took care of us with the cost because of it. Loved that it was right on the beach! There was an African American gentleman named Jeremy or Jeremiah that assisted us. It was absolutely amazing and took amazing care of us. He made the annoyance of construction bearable

The worst hotel I’ve ever stayed in. I’ve traveled to 30+ countries. I’ve stayed in 300+ hotels on HotelTonight. I’m a power user of AirBnB. This takes the cake. The. Worst. Of. All. Time.

Close to beach and convention centre

Awful stay. Dirty rooms, no facilities, rude staff, disgusting pool, disgusting pool beds.

Chris was great! He made our stay extra special.

Chris the beach attendant was helpful! The hotel was not in the best condition but the workers tried to help. The workers did not complain nor bad talked the company which was amazing due to circumstances. Front desk attendants were awesome too.

We visited Miami frkm Wales on our Honeymoon and we dealt with Cristian. He was extremely helpful and polite. We recommend him highly, thank you

Christian was so helpful and really great with our family!

Location was great.

Most of the property is under construction. They would also start construction early in the morning, jack hammering and sawing so you will not sleep well. Was hard valeting the car a couple times due to construction at the entrance with workers present. Pool was functional but there is demolition in areas around the pool due to construction. I would make sure the construction is finished before staying here.

At Sonesta Nautilus Miami Beach, I had the pleasure of being served by a true professional! Yisley truly understands customer service and is a huge asset to the company. Sonesta is lucky to have him! He should be training every employee on how to give outstanding customer service!

Great location, nice stuff and clean comfy room.

This hotel is under construction currently. No lobby, and restaurant or bar. Limited access to the pool. Noise from the renovation from early morning.

The staff were so nice so helpful they went above and beyond to make sure everything was smooth and everything hat we had nice stay. We had a very comfortable stay

Christian was a star, so helpful thank you!

Great location

Construction site next door, although not the fault of the hotel.

For the first time in 30+ years of travel, we left a hotel after one night. This hotel should not be operating in the current state it is in. There is construction EVERYWHERE. No lobby, just a couple desks in a makeshift hallway. The restaurant is a dark room and no dinner is served. No bar. We had a view of construction debris. The hallway was so dark it was scary. There was only one elevator operating and I think only one floor with actual guests- the place was dead and devoid of life. My son wanted to use the gym that was advertised, but no, closed during construction. At 8:00 a.m. the pounding and drilling from the construction started. It went all day. We left and moved to the Loewes down the street which luckily had a room. For the price, this experience was ridiculous as this hotel is not cheap. This would be a one star review but Jeremy at the front desk was helpful and understanding, and gave us half off our first night as well as refunding our next 3 nights stay, Perhaps when the construction is done this will be a nice hotel. Right now, people have to be aware of what they are getting. I would suggest anyone who has this place booked to find a different hotel. Please note that many recent 5 star reviews only talk about the service at the beach, not the actual hotel experience.

The whole hotel team was very nice and worked hard to compensate the hotel is under a huge refurbishment ,Tatiana ,from the front desk was amazing , as the whole hotel team

I think the hotel should need to explain very clearly how is the condition of the service and what is closed ,The Fitness Center was closed, Spa ,Closed,no Room service,the pool was closed but some people were swimming ,there was no hot water in my room, so it's better contact the hotel before you make the reservation

Location

Very old full of dust

Laval and Chris were incredible and went over the top to make me comfortable!!

Chris V was awesome! Super nice.

ME SIENTO MUY CÓMODO SON TODOS MUY AMABLES. GRACIAS JEREMI, VALENTINA Y STAFF DEL RESTAURANT YIS Y ADRIÁN, TAMBIÉN PLAYA ISAAC..

The beach great, and even better with beach staff. Cristian made a difference in kindness and great customer support

Great service Chris and kymani were very friendly and did a great job making everything comfortable and fun!

Staff and location.

Was under construction, amenities were lacking. Rooms were very small. Could be a lot better for the cost.

The 5 star rating is for the service. From the front desk to the beach, the staff were friendly and welcoming. Kymani and Cris did a great job setting us up on the beach and checking in throughout our stay. They made our beach time enjoyable despite the construction which is more than we expected from the pics and description online. I do wish the hotel would put water coolers out in the hotel and at the beach bar. There is nowhere to get cold water without spending $14 a bottle or going back into the hotel if the restaurant was open

Dear Management, I visit Miami every three months to relax and clear my mind, and I have stayed at many hotels along Collins Avenue before. I have also stayed at your hotel in the past. However, during this visit, I was deeply disappointed in every way. First of all, I do not understand why a hotel that is still under construction would be open to guests. The ongoing construction significantly affected the comfort and quality of my stay. I would also like to share an incident that happened today. My son was feeling unwell, and since my room key was with my husband, I went to the reception desk and politely asked the staff member to help me access our room. Despite giving my husband’s name, the receptionist did not believe me and spoke to me with a sarcastic smile. I have never been treated this way in my life. This has been, without a doubt, the worst hotel experience I have ever had. I hope you take this feedback seriously and improve your service standards.

Thank you Cristian for the amazing set up at the beach!

O café da manhã maravilhoso! Um dos melhores que já experimentei nos EUA. Ansiosa para ver a reforma.

otelin konumu iyi.

Otelde 6 gece konakladık.geçen yıl da bu otelde kalmıştık.Bu sefer otelde büyük bir yenileme inşaatı yapılıyor.Otelde loby yok.Kapı girişine iki masa koyulmuş.resepsiyon hizmeti veriyor.Otelde oturecak bir koltuk bşle yoktu.5 yıldızlı otel ücreti ödedik.Bir yıldızlı otel hizmeti almadık.Ortam inşaat tozu doluydu.Sabah 7 den akşam 8 ekadar gürültü vardı.Çalışanlar hiç bir şekilde yardımcı olmadılar.Kendimizi kandırılmış olarak görüyoruz.Kanuni haklarımızı kullanmak istiyoruz.

Hotel was under renovation which was never mentioned to me. their handymen/workers started their day with terrible noise at 6.40-7AM EVERY DAY. Phone and TV didn`t work, water was leaking from the shower, pool was open till 4PM only and was dirty. room was tiny and window was dirty and facing construction. for the price they charge I would never go there.

Nothing, hotel is under construction.

Hotel is under construction, all promised amenities are not available including pool area dining facilities, lobby . Building looks after the war and construction noise started at 8am on Saturday. Booking.com did not informed about current construction and charge the full amount 3 days prior to arrival, which is not acceptable in those conditions, since we arrived at 8 pm and car was already valleyed overnight. Hotel was basically empty...What a huge disappointment with Booking.com - charge $500 a night for such disaster. We will make official complain for this practice - we used your site for many years traveling overseas and locally, but not anymore.

Localização

O Hotel está em obras desde janeiro e não vi em lugar nenhum informação a esse respeito. Demos o azar de pegar dias chuvosos e ficamos confinados nos quartos pois não há nenhum lugar para sentar a não ser duas poltronas na recepção improvisada. As crianças foram se sentar no sofá das cabanas a beira da piscina e logo convidados a se retirarem pois para sentar ali teria que pagar! Chovia aos cântaros e não tinha aonde ficar!!!!!!! Nos deram café da manhã grátis pelos dois dias para compensar a obra mas não mexeram um dedinho a mais para compensar o imenso incômodo. Se o gerente estivesse atento em acomodar os hospedes teria até conseguido mover sofas e poltronas da piscina para uma varanda “semi coberta” há 5 passos de distância. Na segunda as 8 da manhã o barulho de obra começou acordando a todos. Os quartos não têm os tapetes das fotos. Os banheiros são super pequenos e velhos.

Small not overly crowded and was able to fit family of 6 in one room. Not for cost but for all being together

Roof top wasn’t available

La ubicación es increíble .

Lamentablemente el Hotel está en remodelación , por lo que la instalación en general está reducida , la recepción está comprimida , el bar del hotel no está funcionando . Está lleno de personal de la construcción, el espacio de circulación reducido, ruido permanente , etc. No fuimos informados de esta situación al reservar , para así haber tomado una decisión sobre si queríamos o no alojar allí. Además el personal de recepción no fue nada amable, diciendo que si no nos gustaba podía cancelar nuestra reserva y ya. Lo que me parece bastante poco adecuado , considerando que volamos casi 10 horas para llegar ahí. La verdad considero que el Hotel no cumplió para nada nuestras expectativas. Lo Único destacable es el personal que nos atendió para desayunar , quienes fueron muy amables y el Desayuno incluido en nuestra reserva estaba genial.

A localização é excelente e tem acesso direto à praia, com serviço de cadeiras e guarda sol gratuito para um dia. O quarto é espaçoso e limpo, mas pelo menos o que eu estava, sem vista alguma. O café da manhã tem bastante variedade tanto em comida como em bebidas.

Embora o café da café seja muito bom, os atendentes não se esforçam para bem atender. Estávamos em 3 famílias e nos faziam sentar em mesas "enfileiradas", e não onde desejávamos. O estacionamento é bem caro por dia.

el desayuno es bueno. la ubiacion muy buena

no recomendalbe. la alfombra de pasillos una mugre con olor a pis es muy caro x lo que ofrece. el hotel en construccion . sin servicios solo la pileta. mala atencion enel front desk

Location - Location - Location

it was Good - once the construction is completed - it should be EXCELLENT

Accès à la plage, son emplacement

Cet établissement devrait être fermé au public, c’est juste une honte ! J’ai envoyé un message 2 semaines avant notre arrivée pour demander une chambre au calme car je suis accompagnée d’une personne âgée… À notre arrivée tardive ( presque minuit) on constate que l’hôtel est en travaux… des bâches, des cartons par terre … nous prenons possession de notre chambre ( minuscule pour 3)… nous sommes très fatiguées après une longue route … 7h30 /8h nous sommes réveillées par les voisins … car aucune insonorisation ! 8h30 commence le concert des marteaux piqueurs, coups dans les murs, bruit des grues etc…je fais une réclamation, on nous change de chambre ( plus grande pour le coup !) mais ça ne change pas le bruit horrible des travaux, à la piscine, musique à fond pour masquer le bruit des travaux… En ce qui concerne l’amabilité du personnel, le manager Jeremy est sympathique et semble dépassé par les événements… en revanche, il y a deux personnes à l’accueil ( dont une femme très mince) qui devrait changer de job…amabilité, bienveillance =O Je tiens à féliciter les valets qui sont très professionnels. Les serveuses sont nuls, oublis de commandes , attentes … bref cet hôtel est une imposture de A à Z .. tout ça pour 900€/ 2 nuits !!! Je suis DÉGOÛTÉE, nous n’avons pas profité… c’était décevant !

Localização, atendimento dos funcionários e café da manhã!

Estavam em obras no hotel, muito barulho que incomodou bastante, área externa mal cuidada, suja.

Beach

All ok

Personal, Ubicación

Ruidos entre pieza y pieza se escuchaba todo. Camas precarias y ruidosas.

Devant la plage

Certains membres du personnel qui n’étaient pas très aimables à la réception. l’hôtel et les salles de bain sont vieillissantes , le petit déjeuner assez pauvre pour 50$par personne ! Les gros travaux des 2 côtés de l’hôtel, vue sur le chantier

Avoid this place at all costs. We had booked their most expensive ocean view rooms only to find active construction going on even on weekends. Constant drilling, sawing and scraping noises coming through the wall. This went on past 6:30 in the evening. No notice about construction provided before arrival or at check-in. Hallways are also creepily dark and poorly lit. Our female felt uneasy going to her room because the is no floor security, meaning that anyone can walk into the hotel and take the elevator to any guest floor without needing a room key. Very unsafe and pretty shameful in this day and age. Also they only have two elevators and one was out of service for most of our stay. We were supposed to stay four nights and left after one. One of the worst hotel experiences ever. Oddly, their restaurant food was guide good.

This was the best discovery. We had such a relaxing day. The staff was so nice and helpful. Issac in particular was very accommodating and seemed to really care about each of the guests experience. I would definitely come back.

Las habitaciones son muy espaciosas y cómodas El servicio de desayuno y restaurante es muy bueno también El personal de todas las áreas increíble!!!!

Los baños de planta baja cercanos a la recepción. Desactualizados y no estaban limpios Los espacios exteriores merecen una actualización

Location is very good

They didn’t have hot water! They promise to fix it during 3 days but they didn’t! I should change hotel. In addition, they are doing big big construction in the next hotel. It is very noise! You can hear that from the room, pool, etc.

The staff were all friendly and accommodating. The pool and beach were easily accessible and clean

Online it says renovation was only starting next month but it had already started so it was a little bit of bummer to hear it and to see a huge crane right next to the beautiful view

The location was great being so close to the beach and it was in a nice part of south beach

My first room was so loud I had to move as I could hear every word of my neighbor. When they moved me to a different room, it was quiet but even worse views or messy rooftops and construction. The front desk were extremely unhelpful.

Ubicación

Muy chico el Baño La TV no era smart TV , muy antigua. , no pudimos nunca ver Netflix ni ninguna plataforma

Despite paying USD 400 per night, I was initially assigned a room with a window facing a wall. I was told this was what I had booked, and only after lengthy discussions and speaking with the manager was I moved to another room. Unfortunately, the air conditioning in that room did not work. After more than two hours of unsuccessful repair attempts, I had to be moved again to a different room. Additionally, I was not allowed to check in until incidentals were paid. Due to issues with my Visa card, I was forced to use the hotel’s guest internet to complete the payment, putting my account at risk while still being denied access to my room. This is not the first time I have faced such issues when booking through Booking.com. The experience was far below the standard expected for a hotel at this price level. I request that this matter be reviewed and that appropriate compensation be considered.

I was dissatisfied with the way I was treated during check-in, simply because my reservation was made through Booking.com.

What a beautiful hotel and the location is great. Plenty of restaurants and beach front is amazing. I was great at the front desk with a warm and welcoming smile! Alexis made me feel right at home. Sharing hotel information offering to provide restaurant recommendations. It was exactly how one would want to greeted checking in to a hotel! I’d definitely come back!!

Had another wonderful stay at the Nautilus. What makes this hotel so special are the staff. There was an issue with my room at check in and Nahum at the front desk made sure it was handled quickly to my satisfaction. He did a great job. Samson at the beach always welcomes me back like I’m a family member coming home for thanksgiving. He is always a joy. Matias at the coffee cart was a pleasure to see every morning with a smile. Kevin, the newbie at the beach was a delight.

Pool and beach appeared very nice, but I didn’t really get a chance to use either. Michael at the bar was outstanding. But the hallways were exceedingly dark, which might have been on purpose to cover up the extremely worn floors. Rooms had a cool bar cart, but were otherwise undersized.

The location and breakfast were great

The hotel is not worth the money they charge and they were renovating, so the noise and dust was terrible