Hotel Portobelo beach

La comida excelente muy buena la atención

Deben de mejorar un poco el aseo como en los baños me pareció que en la ducha es sucia esas baldosas de resto todo muy bn

Me dieron una habitación que no fue la que pague la habitación no servía la cerradura se fue la luz y sin aire casi toda la noche la comida malisima el servicio malo que pena pero viajo mucho y es la verdad

Todo

La ubicación muy buena, la comida también estuvo bien, buen sabor y cantidad

No hubo realmente algo para quejarme, creo que en relación al precio estuvo muy bien

Servicio de desayuno

Habitación y baño con el piso mojado, la habitación porque siempre pasa con el aire acondicionado prendido todo el tiempo y botaba agua; el baño había fuga de agua. Muy pocas personas, empleados del hotel amables, el resto de personal muy poco amable

Não tem água quente.

La ubicación

Las habitaciones

Muy buena ubicación.

No tenía agua caliente, desayuno de escasa variedad

Unterkunft war direkt am Strand.

Es gab kein Fenster was sich öffnen lies (weder Schlafenbereich noch Badezimmer), weshalb die Luft immer Stand. An der Klima lief Kühlflüssigkeit runter und die Wände wirkten so, als würden sich an Ihnen bereits Wasser sammeln.

La cercanía a la playa y la atención del personal del hotel son muy amables.

Que por falta de tiempo no pudimos disfrutar las demás instalaciones en especial la piscina de la otra sede.

Room was very small

Muestran fotos q no son. Escojimos un portobelo en fotos y cuando llegamos nos enviaron a otro totalmente diferente

La atención muy buena y todo céntrico para moverse y disfrutar de la isla

La vista espectacular

The staff the room and the food are good and friendly Thank you for the great job

Nothing

Every was amazing. Only the breakfast is super poor. The need to increase the quality of the breakfast.

We didn’t like the breakfast

I love the beach I love that we don't have so many people on top of you selling you things I just go there to enjoy the beach

The people are really nice I just would like if they put more garbage cans around so people would throw their garbage the beach there was too much glass bottles bottle caps and all over the place

Todo muy bueno. Atencion, habitaciones, servicios, comida.

location

the room was small and it it had a column in the middle. we turn off the ac and the entire room was wet i believe because of the humidity on the rooms or i dont know why but the floors and walls everything was wet .

Acomodação bem localizada com ótimo café da manhã. Contudo, o banheiro tinha um cheiro péssimo de esgoto que saía da água e do ralo, o box era encardido e os atendentes eram desorganizados.

Un sitio solo para ir a dormir. No cuenta con room service y se deben cumplir ciertas reglas no tan normales para que le hagan aseo a la habitacion.

Muito boa experiência, atendimento excelente, ótima localização, café da manhã justo, porém o Wi-Fi não funciona no quarto e mais ou menos na área comum. Estabelecimento precisa de alguns ajustes. Nota 9. Voltaria com certeza!

Great ocean front hotel! Staff was attentive and helpful. I would definitely stay here again

Location

disfrutamos mucho la estadía

the view on the sea

very noisy , breakfast

Wi-Fi in the room didn’t work only in the lobby. Water was leaking in the room from the roof while I was sleeping. Me and my family had to move to another room due to water leak from the rain. Building is old l, it needs to be remodeled. Staff was great, breakfast was good. I will definitely go back to San Adres Colombia but won’t stay at this hotel. I do not recommend.

good breakfast

not enough night tables in the room

location and breakfast was good

the place is old and not well maintained. it looks nicer in the pictures, but the beds are crappy, the closets are old, the bathroom looks horrible

It shows pictures on the beach and it is not on the beach. It is separated by a walk way. Also if you need an elevator you have to ask for the convention center hotel part! The buffet is eggs, sliced cold ham, arepas, sausage, 2-cheeses, watermelon, pineapple, catelope, it varried during our 4-days, desert a piece of banana cake, cake with small coating chocolate. Drinks, coffee, chocolate, juice. Air conditioning was fabulous and beds in two different rooms were excellent. Water was nice and hot it takes a while to arrive but be careful it can be scalding hot. Toilet were new types. Had in room safes. The convention center hotel room even had a PBX in room phone. Overall l would recommend and return. The local water is not drinkable! They had water in their included small refrigerator. The playa is processed fine sand into a beach which is right in front of the hotel. The rest of the island is hard corals.

Location! Location! Location! Just across the boulevard is the best beach in San Andres. Best restaurants in the Island are near by and all the touristic services and attractions including the best shopping areas. Excellent boutique hotel with a great staff.

Breakfast and staff

Rooms, 206 and 204 , noisy

My room had a fantastic ocean view.

location

poor wifi not elevator shower too many rules

Excellent view and very good property.

Den enda fördelen med hotellet är läget. Fullkomligt klaustrofobiska rum utan ett uns av trivsel. Knappt varmvatten o inget fönster. Givet priset ett av de sämsta ställen jag bott på

Location

No windows, not hotel-like, more like warehouse. Food delivery like in school canteen.

Excellent localization, breakfast and staff. Easy access to restaurants, shopping, taxi and tours. New Year’s dinner was very good. Fully recommend.

The woman that offers tours should be kinder and didn’t provide good support.

Nothing

I had a confirm booking with Portobelo Beach hotel. When Iin reached the hotel, I saw the hotel was under maintenance and no room was available. We were suggested to another hotel of the same group, there they had one double bed room against my booking of a triple bedded room. From there i was send to Portobelo Convention, where i got a bigger room. Next my observation was Hotel Room charges was 550,000 COP but Booking.com charged me 60% extra.

It is currently closed so we stayed at their sister hotel next door. It made for an odd start to the vacation but was fine.

Pelo preço foi razoável, a parte boa é que tinha água quente, de resto achei bem simples, mas uma localização boa também

Location is perfect. Walk out the front door and you’re on the beach. Staff member Daphne was amazingly helpful and very sweet compared to the majority of the locals on the island.

El trato al turista es pésimo, pagué por el beach desde Febrero y cuando llegué le dije a la recepcionista que tenía una reserva paga y me grita muy grosera que no,que me habían trasladado al centro, a lo cuál me negué a aceptar y ella súper brava y grosera conmigo le tocó aceptarme. Las instalaciones requieren mantenimiento, lo bueno es la ubicación del hotel, los restaurantes que están al lado la comida buena aunque costosa

La atencion del personal de recepcion desde el check in hasta el check out fue deprimente, grosera y abusiva no cumplen los horarios de entrega de habitacion y no disponen de agua en los baños y tampoco con personal para solucionar los temas de mantenimiento

La encuesta de calidad que solicita el hotel debería poder enviarse anónima y no como parte del proceso de checkout

SI tiene agua caliente, jamás nos faltó agua ni había mal olor como decían algunos. La ubicación es perfecta. Nuestra reserva estuvo registrada bien y conforme el precio que decía Expedia. El menú ejecutivo es abundante y a un px razonable. El aire acondicionado funciona bien. El wifi anda bien pero sólo en el lobby y restaurant. No se abren las ventanas que tienen vista al mar y las del otro lado si abren pero solo 10 cm. Falta limpieza en algunos lugares de la habitación, sobre todo en los rincones y bajo la cama. Sí volvería.

La ubicación es insuperable, peroooo el recinto no cumple con las expectativas de la isla… nos tocó una habitación sin ventanas, era como cárcel. No le entraba ni una luz y no había un lugar para que se secara verdaderamente la ropa.

It was an amazing trip! Totally family friendly. Awesome beaches side excursions and activities. Sea View is tops in my book!! Well run and family friendly!!

Los empleados del restaurante son lentos pero lentos y olvidados, un mal servicio. De lo demás normal.

Only complaint is that they often don’t have the type of room you booked available when you arrive for check-in. Have stayed here 3 times, this has happened twice. But it’s a nice place in a good location, with good breakfast.

La habitación costosa para la calidad del hotel

The hotel lost my reservation. It was prepaid and hotels.com would not refund it. The hotel requested that I pay again upfront while they looked for my existing reservation. Pictures on hotels.com were not of this hotel but of the hotel Casa Blanca a few blocks away. This hotel is a scam. Stay away.

Excelente hotel. Buenas instalaciones, buen restaurante. Por su excelente ubicacio cuenta con facilidad de acceso a la playa y toda la zona comercial.

Tinhamos reservado no Portobelo Beach. Ao chegar no hotel, após uma viagem super cansativa e desgastante, a recepcionista nem um pouco simpática, informou que o quarto não estava disponível devido a um problema no ar condicionado. Fomos encaminhados para Hotel Portobelo Boulevard e fomos recepcionados pela Yuri, que foi super prestativa e simpática. Durante todos os dias da nossa estadia nos recebeu com muita alegria. O hotel tem uma excelente localização, de frente para a praia e é bem limpo. Os quartos são simples e aconchegantes. O Wi-Fi funciona bem somente na recepção. O café da manhã é satisfatório e servido no Portobelo Beach. Destacamos também a recepcionista Jiribeta, que nos ajudou com muita boa vontade, educação e simpatia a resolver um imprevisto.

good

Otima localizaçao, limpo, cafe da manha mto bom.So n gostei se perder a pulseira de cafe da manh ter q pagar 60.000 pesos , pois esta avisando mas ""estipulando o preço e pagamento" fora isso,tudo mto bom!!

Muy buen lugar. El servicio ok. Las chicas son divinas y lo mejor del lugar es la ubicación. Frente a la mejor playa de san andres...

El hotel tiene una muy buena ubicación frente a la playa; pueden mejorar las instalaciones un poco, es aseado y la atención muy buena. "Miladis" del front desk siempre atenta. Creo que el precio si es un poco alto para las instalaciones pues es un hotel básico. El restaurante esta bien y conveniente para cuando no se quiere ir lejos.

Hotel cómodo, personal amable. Me molestó mucho que la primera noche nos cambiaron para otro hotel de la misma cadena sin avisarnos previamente y nos ubicaron en una habitación pequeña, incómoda e interna. Al día siguiente nos reubicaron en el Hotel que habíamos reservado y pudimos finalmente disfrutar de una estancia agradable y una bella vista al mar... La publicidad muestra sólo las habitaciones que tienen vista al mar, pero cuando llegas al lugar te informan que las habitaciones con vista tienen un sobrecosto y están además sujetas a disponibilidad. Si quieres habitación con vista al mar sugiero que confirmes con anticipación antes del viaje para no llevarte sorpresas incómodas como nos pasó a nosotros... resuelto el problema de la habitación, el hotel está bien para su precio, cómodo, limpio, amplio y el personal amable y servicial.

Fue una linda experienca

Quando contratamos o hotel estava descrito que teria wifi gratuito na área comum do hotel, entretanto, doa 4 dias que estive lá 3 não funcionou o wifi.

Foi uma boa estadia, apesar de não ser um hotel muito confortável, a localização ajuda bastante.

Buena la estadía. buen servicio

no fue lo que esperaba. Me cambie al Decameron

Buenas condiciones para costo beneficio. Excelente atencion. Lo recomiendo, volvería. Deben mejorar el jugo.

experiência péssima. De todos os hotéis que fiquei pela Colômbia esse foi sem dúvida o mais caro de todos e um dos piores que já me hospedei na vida. Péssimo atendimento na recepção ao chegar. A recepcionista foi curta, grossa e impaciente. Disse que o valor da reserva que a Hotéis.com estava errado e nos cobrou um valor maior alegando que era um seguro e que ele era obrigatório. Pedi por escrito essa informação, apólice do seguro, comprovante do pagamento com detalhamento da fatura e tudo o mais que pude pensar para registrar aquele absurdo... (TUDO ME FOI NEGADO). O quarto é espartano, não tendo sequer blackout. A ilha é pobre e sofre com problemas de falta de água doce. O resultado nesse hotel específico é que não há água suficiente para se tomar banho além de o pouco que pinga do chuveiro e torneira, ser salobra e mal-cheirosa (Comprei dois galões de água mineral para poder viabilizar nossa higienização a contento). Ochão do quarto/banheiro tem sempre a sensação de estar preguento (deve ser lavado com água do mar). Se há alguma coisa razoavelmente boa aqui se trata da localização. Ele fica no final da calçada onde tudo acontecce. o que facilita para saída de passeios pela ilha e para acessar a área movimentada a noite.

Muy bien. Excepto que no teníamos internet en la habitación. Todo el mundo debía ir a la recepción para poder conectarse.

Reserva un hotel y lo envian a otro con un poco de mentiras. Y la tarifa le suben al final $100 mil pesos. Como manejan tres hotel mas con el mismo nombre lo enrredan la gente.

Hotel básico mas bem caro pelo que oferece.

Aweful, Do not stay here. I am a gold member here and was absolutely disgusted in this hotel. I actually left and having pay for 4 night after the first night. When you check in was greeted by the local drunks passed out vomitting and a stench of urine on the footpath immediately out the front of the hotel. When you check in the staff require you to pay up front. There is good reason they do this because they no you won't pay if you haven't. Terrible hotel. It is next door to an all night local bar. The music goes until 4 or 5 am. Don,t expect any sleep there. The wifi is only in the foyer. Be careful leaving in the morning, there maybe broken glass and bottles on the footpath outside left from the drunks outside your bedroom window the night before. Staff don't speak English. Was ok for me because I speak basic Spanish, but you would expect that hotels would have at least someone. After I left I went to a far superior hotel up the road with nice room, beautiful breakfast with a view, pool friendly staff, spoke English at the check in desk, wifi everywhere. This hotel was slightly less than what I paid here. There were numerous other issues from construction in the foyer to hair in the bed sheets. Seriously do not stay here.

We stayed here for New Years Eve as and it cost around $200 which is a shocking amount of money for such s disgusting hotel.To get to the entrance of the hotel you have to navigate through a pile slurry caused by rain water that has no where to drain off and has trash floating in it. The staff were ok. The room was terrible. Mould had been painted over on the walls but you could still see it. The 2 single beds were ancient and encredibly uncomfortable. The bathroom was awful - really tatty and tiny with a leaking toilet. A very grim experience. I would give it 1 star but am unable to change it

No aceptar habitaciones del primer piso. Son pésimas.

A pesar de haber hecho la reservación con tiempo cuando llegamos no había disponibilidad así que nos enviaron a otro de los hoteles de ellos mismos, el desayuno todos los días fue igual, el servicio de wi-fi solo funciona algunas veces y en recepción donde hay un sofá y dos sillas nada mas, los huéspedes se sientan en las escaleras para tratar de conectarse y la atención en el horario de la tarde es pésima. Adicionalmente a diferencia de otros hoteles donde dejan el jabón, shampoo y toallas de acuerdo al numero de personas en este hotel no dejan lo que quieren y tienes que ir a recepción a pedir lo que haga falta. Lo único bien es que esta cerca al mar y al centro.

El hotel tiene buena ubicacion al frente de la playa, el servicio no es muy amable, el wi-fi pesimo. Hay cucarachas en las habitaciones y asi se les informe no hacen nada por sacarlas, es mentira la piscina pues no es propia y se comparte con un hotel de on vacation, asi que no te dejan entrar o te sacan despues de un rato. Es un hotel de combate para dejar maletas y dormir. No recomiendo el hotel para quedarse todo el dia.

My room was small and always smelled slightly like toilet water. The wi-fi is only available in the common areas, so don't expect to use your device in your room. The location can not be beat, however!