Pan Borneo Hotel Kota Kinabalu vs Similar Hotels

Rooms generally comfortable, but some complained about dated decor and musty odors.

Rooms spacious but some maintenance issues reported, like lighting and air conditioning.

Rooms were comfortable, but cleanliness and maintenance issues were noted.

Rooms are frequently described as large and spacious but timeworn: outdated interiors, occasional leaks from aircon, lack of basic stocked amenities in some rooms, noise/soundproofing issues and visible wear (rusted appliances, broken curtains).

Mixed reviews; some guests mentioned rooms were clean while others noted issues with leaking showers.

Multiple mentions of dust and cockroaches in rooms indicate cleanliness issues.

Several reviews indicated issues with room cleanliness and supplies.

Multiple reviews note poor cleanliness: rooms not cleaned during stay, dirty toilet and pillow covers, visible hair, rancid smells, dusty/unclean aircon and curtains. A few guests reported clean rooms, but overall cleanliness is a clear weakness.

The hotel is well-located near the airport and shopping areas, with convenient access.

Conveniently located near eateries, though some issues mentioned.

Proximity to the airport and shops was appreciated, though parking was a challenge.

Consistently strong: convenient for relaxation, very close to Imago shopping mall, airport, markets and offices — guests repeatedly highlight the excellent location.

Multiple reviews praised the staff for being friendly and helpful.

Staff described as friendly and accommodating.

Staff was friendly and helpful, with positive mentions of service.

Mixed service: several guests praised friendly and helpful staff and smooth check-in/out, while others reported poor follow-up (no room-change updates), requests for paid towels, and an unwelcoming reception. Overall more positive than negative, supporting a slightly above-average score.

Mixed feedback; the breakfast menu lacked variety according to some guests.

Basic quality; suggestion for better menu variety noted.

No specific issues mentioned; assumed satisfactory.

Mixed to below-par: breakfast buffet was reported as poorly replenished and limited in quality/selection by some guests; one review suggests the restaurant food could be improved to suit broader tastes.

Guests enjoyed amenities like the pool and breakfast, although some were disappointed in variety.

Limited amenities mentioned, some aspects not maintained well.

Modern facilities mentioned positively, some facilities not accessible.

Good amenity set for the price: pool, free parking, kitchenette in some rooms, TV/Netflix available. Some maintenance/cleaning issues reported, but amenities are generally useful and contribute positively to stays.

Most reviews stated the hotel offers good value for what is charged.

Good value considering the location, but room quality affects perception.

Overall value was considered good, despite some inconveniences.

Multiple guests explicitly call this good value: large rooms with kitchenette and included breakfast, suitable for families and short stays. The hotel is an older property, but many feel the price matches what is offered.