Cordia Hotel Surabaya Airport - Hotel Dalam Bandara vs Similar Hotels

Frequent complaints about very small, cramped rooms, poor ventilation/AC issues, bathroom door problems and general wear, indicating low room quality.

Rooms described as modern and comfortable, though some inconsistency noted.

Rooms are generally described as comfortable and clean, meeting expectations for quality.

Cigarette smell in room detracted from experience

Multiple reviews mention dirty rooms, old towels, and even a strong sewage smell in at least one room, indicating below-average cleanliness.

Some reviews mentioned the room was dirty, affecting cleanliness perception.

Several reviews indicate cleanliness issues, such as the unclean shower cap and dirt on the bedside table.

Clean, friendly service

Consistently praised for being inside/adjacent to the domestic terminal — ideal for early flights and layovers.

Convenient location near the airport, which was appreciated by many.

Conveniently located near the airport with a free shuttle service, though some mention the lack of nearby restaurants.

Good location despite limited walking areas

Several comments praise staff as friendly and helpful (e.g., 'lovely staff', 'great staff', 'miła obsługa'), supporting a strong service rating.

Personnel very friendly and professional; positive feedback on staff assistance.

Most reviews praise the friendly and helpful staff, contributing positively to the service experience.

Friendly and helpful staff, good hospitality

Mixed feedback on breakfast — some find it acceptable or good, others describe it as forgettable (noodles and toast).

Good buffet breakfast, variety appreciated, some issues with dinner options.

Food quality is praised, but some reviews mention high prices and a lack of variety.

Breakfast offered limited fruit options

Mixed: positives include 24-hour convenience stores, eateries, water dispenser and occasional pool; negatives include missing kettle, no water heater in some rooms, limited toiletries and old towels.

Amenities like the shuttle service and early breakfast add positive value.

Some amenities like the AC and bathroom facilities had issues, impacting the overall satisfaction.

Good selection of amenities, including live music

Several guests note the price feels high for the basic facilities and shortcomings (e.g., no water heater, small rooms), suggesting only mediocre value.

Generally good value, though some complaints about the price levels.

Value perception is mixed, with some citing high prices for services and items, while others find it reasonable.

Standard quality for this hotel tier