Hyatt Regency Houston Galleria

Will Stay Again When Visiting Houston Tx

Price for Parking.

Clean and nice and quiet

Parking

The view

Maybe the price of the room and the valet service

Love the cleanliness. The gym was perfect. The pool was clean.

Everything was A-ok

Fantastic service!!!

Everything was excellent

Costo del parqueo

Good service! Front desk , breakfast and room service all super nice!

Breakfast, location

My booked room was not available when I arrived.

Location

No cleaning and change of beddings Charging my card even when i had checked out

Acomodação espaçosa, camas largas e confortáveis, vestuários de camas macios e limpos.

The breakfast was complimentary which was greatly appreciated.

The location is near a huge shopping center so valet parking which is costly is necessary.

Este hotel está despegado. Las habitaciones estan muy bien, el desayuno un golazo, el bar a la tarde/noche se pone muy lindo. No tengo nada malo que decir.

Clean the rooms daily. Offer concierge services

No concierge services.

La habitación muy comida y el desayuno muy bueno.

El servicio de toallas fue muy mala, teniamos que hablar al front desk para que nos llevaran toallas a la habitacion. Cuando fuimos a la alberca, pedimos toallas y nunca llegaron.

El desayuno es increible!!, con bufet caliente, fruta, tostadas, todo...y Elizabeth lo hace aun mejor, inmediatamente me busco un par de tostadas sin gluten y a mi hijo le preparó ella misma un batido de chocolate. Las camas muy cómodas. La habitación amplia con una gran TV donde puedes conectarte a Netflix. Importante, tienes el centro comercial cruzando la calle, donde están las mejores tiendas.

La ducha era nefasta. La recepción del hotel es hermosa, pero las habitaciones no lo son tanto, por lo menos la nuestra.

the standards of the Hyatt need attention for the rooms upkeep and furniture cleanliness. The bathroom needs to be checked by staff plumber for water pleasure.

had to pay more of $200 bucks only in parking that’s something sucks

Su ubicación y la comodidad de las habitaciones

Nada en particular

The staff was amazing! Super friendly and helpful!

The beds were a little hard

Parking and valet absolutely terrible

Ashaya greeted me upon my arrival with excitement and enthusiasm. She made me feel warm and welcoming. I stayed in the suite, the view and room was nice and spacious. I only stayed one night for a quick getaway but with the experience I received definitely left a lasting impression will stay at this location again.

Our stay at Hyatt Regency Galleria Houston exceeded every expectation. Upon arrival, Emmy at the front desk surprised my husband and I with an incredible complimentary room upgrade and bottle of wine + charcuterie board for our 10 year wedding anniversary. We didn’t want to leave the room! The views were immaculate. Every inch of the hotel room was pristinely clean. The bar and restaurant downstairs had delicious cocktails and atmosphere. The pool was gorgeous and relaxing. We walked to the galleria and enjoyed exploring uptown. As native Houstonians, we can’t give this hotel and the staff enough praise. We will absolutely be back! Thank you, Hyatt!

Great hotel with fantastic staff in a great location, from the moment we stepped in the doors Gladys and Nicque looked after us like family, giving us great restaurant and bar advice each day. Roberto in the bar made the best spicy marg I have ever had. Will definitely be back.

Um monte de coisas: - a pessoa no check-in parecia que queria me bater. Fiquei com medo até. - serviço de quarto não existe. Eu não sei por que eles dizem que existe, por que não existe. Pedi 3 coisas, 3 dias seguidos e não recebi nenhuma delas. Depois de ligar uma quarta vez no terceiro dia, consegui receber algo. - o café da manhã é igual ao de um Ibis ou hotel de entrada. Bem fraco. Nenhum problema ser assim, o único problema é que não condiz com a categoria do hotel e do valor cobrado pela diária e extras.. - E dai, para completar, no último dia, fiquei sem receber 2 das 3 sacolas de lavanderia que enviei. E ainda, não recebi o boné da primeira. Sendo que, a última dessas sacolas que enviei, havia enviado 24hrs antes e a outra 36hrs antes. Total do prejuízo: 3 bonés, 2 bermudas, 2 camisetas, 2 meias e 2 underwear. 11 pcs total. Ruim né? Sabem por que? Por que eles terceirizam o processo e demoram um certo para devolver. (mais uma: eles não levam no quarto a lavanderia, você precisa lá no check-in pedir por ela...) Enfim... se eu ver Hyatt Regency em alguma cidade de novo para reservar, vou ter certeza de que devo escolher um outro nome... pois esse pra mim, é lembrança de muita coisa ruim..

The hotel itself was clean, comfortable, and in a great location. However, my experience with the World of Hyatt promotion was very disappointing. I followed all the instructions for the hotel’s World Cup promotion, completed two qualifying social media posts, and showed them to the staff. Unfortunately, no one seemed to know how the promotion worked. I was repeatedly told to speak with a supervisor, who was unavailable several times. On my fourth attempt, the supervisor confirmed that I would receive 1,000 World of Hyatt bonus points. At checkout, I was then told the points still required manager approval. It has now been several days since my stay, and the promised points have still not been credited to my account. This wasn’t about the value of the points—it was about honoring a promotion that the hotel advertised and improving staff communication. I hope Hyatt Regency Houston Galleria provides better training and follows through on commitments made to guests.

Buenísimo

Genial

Localização boa. Academia razoável. Bar legal.

- Room Service inexistente. Quer dizer, existe, mas não serve pra nada. Pedi 3 coisas, liguei 3x cada vez dessas, e nenhuma vez chegou alguma coisa no quarto. Horrível. Sofrível. - Check-in fui atendido por uma pessoa que não queria estar trabalhando naquele dia. Cordialidade zero. A pessoa chegava a ser agressiva no atendimento.

Emmy at reception was amazing! She went above and beyond , excellent employee!

The breakfast. Service was very bad , but everything else was fine .

Location

Be very careful with this hotel. I booked a non-refundable rate, but cancelled because of a health issue two months prior to the date. They told me not to worry about getting charged because I called so much ahead of time. And then yesterday I was charged for the full rate despite their prior assurances. I spent hours on the phone, and they claimed it was out of their hands and pushed me to Hyatt Customer Service. Hyatt Customer Service then told me it was the hotel's decision. Really disappointed that this is what customer loyalty and hospitality is at Hyatt in Houston Galleria. I'm a World of Hyatt member and loyal Hyatt Customer. Not anymore. Really disappointed with this experience. This hotel manager lacks integrity.

The check-in experience at Hyatt Regency Houston/Galleria fell far below the standard I expect from a Hyatt Regency property. I arrived exactly at the published 3:00 PM check-in time and expected a smooth and welcoming arrival experience. Instead, when we approached the front desk and greeted the associate, our greeting was not acknowledged. During the entire check-in process, the only words spoken by the front desk associate were “ID and credit card.” No welcome was offered, no explanation of the check-in process was provided, and no information was given regarding the $200 authorization hold placed on my credit card. I only learned the purpose of the charge after asking a different associate at checkout. The room itself was clean and everything functioned properly. However, I was assigned a low-floor room with a heavily obstructed view, with much of the view and natural light blocked by the adjacent Hyatt Place building. Given that I arrived exactly at the official check-in time, I found the room assignment disappointing. What stood out most was the complete lack of hospitality at the front desk. Hospitality begins with the arrival experience, and this interaction made me feel unwelcome from the moment I checked in. The combination of poor communication, lack of professionalism, and an unfavorable room assignment left a negative impression on an otherwise acceptable stay. I hope management reviews front desk training and guest communication procedures

Staff were extremely courteous and helpful, the bar experience was fun, and the room was clean and had everything I needed.

I stay at the Hyatt for business trips often, but this was by far the worst experience ever. There is no reason linen should be dirty up on arrival. this is very negligent and unsanitary. I don't pay to stay at dirty hotels, or share my space with bugs. I am very disappointed with my experience

I stay at the Hyatt Regency almost monthly for work meetings. What a blessing to always be greeted by the wonderful staff who makes you feel like family! Gladys at the front desk helped me get into my room after a long day and the hotels WiFi was down! Breakfast is always amazing, being greeted with hugs from the team, Juliette is so sweet, the Amazing Silva taking are of the detail along with Alberto, those three are incredible! Then after a long day my friend Roberto at the Urban Star is fantastic! They know what I have asked for in the past and always remember! Just like going to visit family! Can’t thank this team enough for making my work visits much more enjoyable because of each of them! God Bless them all!

Great stay, friendly helpful staff, great catered meals during the conference, very clean, and felt safe as lone female traveler.

The location close to the mall is convenient and there are a couple of non commercial coffee place within walking distance.

While the hotel itself was well kept and rooms were impressive, I forgot my wedding band in the bathroom and when I returned it was gone. I would have expected better from a brand like Hyatt to have more honest staff.

Close to galleria

Black Mold in rooms and disgusting smells throughout I checked out immediately and they refused to refund my money

Very average for the area. Food on location was average compared to walkable options. Rooms were stuffy. Staff was outstanding but the venue needs some work. Will stay elsewhere next time

Great location with friendly staff. Nice bar. But a remote printing section as a substitute for a fully functioning business center is ridiculously subpar.

Very nice and clean hotel. Water pressure was good and featherbed was comfortable overall even though feathers could stand to be shifted a bit (hump in the middle). We enjoyed the pizza and alfredo for dinner - it was very good priced reasonably. Our reservation was for "Bed & Breakfast" which cost less than the $30/pp for the breakfast buffet. The buffet was superb - so many choices and delicious. Being across the street from the mall was really nice.

La piscine chaude au soleil des transats confortable.

Le petit déjeuner. C’était correct mais cher et pas délicieux

Amabilidad, ubicación, limpieza , desayuno

Proximity to the commercial centre

UBICACIÓN. NO TIENE LA CALIDAD DE REGENCY EN LA CADENA. LA LIMPIEZA MALISIMA. Y EL ROOM SERVICE FATAL.

Better than "Good" stay, but not excellent. Valet staff EXCELLENT! Housekeeping EXCELLENT! Front Desk Guest Service Agents, good enough. Rooms are clean and quiet at night! The lobby restaurant is very lively if you like that kind of thing. Located next to the Galleria Mall and other necessary stores and food establishments.

Cockroaches inside washroom

Roaches inside washroom

It was a top shelf experience. From easy check in and professional staff. I very much enjoyed the stay. When I travel , I will be returning to this location.

Terrible experience trying to get a receipt for Valet parking. The original receipt when I checked out had a $0 balance. 2 weeks later a $30 charge was on my corporate card for a guest visiting me for 2.5 hours. 4 phone calls and on hold for 20 plus minutes they struggled to email me a receipt after giving them 2 different email address (have your IT department look into this) and the manager was never available. The right thing Hyatt should've done is refund the charge - only if they want to be known for best customer service. Also, replace your bed pillows, too flat!

Rooms are a good size, not super new anymore but generally ok Staff is always nice and helpful There is a nice bar in the lobby

Gym lack some equipment like for example a pull up bar, but otherwise ok for a quick training

A well maintained hotel in the heart of Houston, with convenient valet parking, proximity to the Galleria shopping and good dining options.

Great location, and close to the mall and many other attractions.

The parking fee every night of $27 dollars!

Fantastic service and treatment by the staff here. Two specific staff members: SILVA & ED went above and beyond to make sure we were always taken care of. Silva always prepared a table for our large group every morning, remembered our orders and made our day with her amazing service. She deserves ALL the credit! Next is the hotel manager ED, we had a small hiccup upon check in, ED make sure to take matters into his own hands and rectify the situation. Because of these two employees hardwork, a group of 13 guests were able to have a seamless and enjoyable stay. Thank you Silva & Ed!

Great location near the Galleria

Not much not to like. The staff were friendly and accommodating. Not very knowledgeable, but nice folks.

Es un hotel bastante moderno. Fui pocos dias para mantener una reunion de negocios. El hotel aloja sobre todo gente que viaja por trabajo. No use ni llegue a ver las intalaciones tipo piscina porque no era epoca y tuve escaso tiempo. Tiene una alegre area social en el ingreso con una barra grande y una tv gigante donde la gente se reune a tomar tragos y conversar. El desayuno fue bueno.

No hubo nada en particular que no me gustara del hotel. Pero la ciudad es una ciudad administrativa, casi no ves gente caminando por la calle. Una ciudad muy difernte a lo conocido.

We checked into the hotel on Thursday 4/16, slept ok until 4 or 5 am when the sunlight came through the room curtains. I got up and stepped on the couch to adjust the drapes upper corner then went back to sleep. Around 7:30am, I was awoken from itching on my right foot and both legs. Started to see a few bumps, and then noticed two spots on the right side of my neck as well. Thought they were possibly flea bites, bed bugs, or dust mites. We checked the mattress, saw a spot with black stain on it, and a light brown stain on the cover that I thought was some make up. Didn’t see any bugs, shedding, nor eggs. I went and informed the front desk and she gave us a new room. After we switched room, I noticed two more spots on the left side of my neck and one below the hairline in the back of the neck. We went about our day for the rest of the day. By the time we got back to the hotel, my right foot and ankle had a few more lesions popped up. The second room was fine, slept in new clothes. I also inspected my own carry on bag to make sure that it was clean and it was! Last travel was in February and had no issue. I had kept the worn PJ from the first room in a separate plastic bag. We checked out Saturday and by the time we got back to Dallas, more lesions had appeared on the left foot and ankle, left arm, and right upper leg. I checked the CDC and other websites, all mentioned linear or cluster rashes, about 1-2cm per spot, and the rash can appear after the bites between 1-3 days (or more). Mine progressed as they described, with redness, intense itching, along with a small nodular raised blister in the center. I have about 27 spots for the 3 days total, with most of them in the lower extremities. Currently I am having to use a steroid cream to control the inflammation and itching. There is no doubt in my mind now that this is bed bugs! I reached out to Hyatt customer service and they connected me back to the hotel. I was told that my case would be referred to a manager. Still waiting for management to call. In the meantime, I do hope they take my complaint seriously and block out room #727 until it’s cleared by pest control. We didn’t checked the sofa, and didn’t lift up the mattress or anything. Overall, the room appeared well kept and the staff (housekeeping, front desk, valet) were nice. The hotel is upscale and locates in a central location. Will see how management address this issue.

The hotel itself and its staff are excellent—exactly what you would expect from a Hyatt property. Unfortunately, the parking operation is a complete contradiction to that standard. The valet and parking attendants are consistently rude, unprofessional, and unnecessarily confrontational. Simply trying to get picked up in front of the hotel turns into an argument. Instead of a smooth guest experience, you’re forced to either deal with attitude or walk out to the street and navigate active traffic just to avoid the hassle. What’s even more frustrating is the hotel’s response. When this issue is raised, management deflects responsibility by saying the parking company is a third party. That may be true contractually, but from a guest perspective, they are representing the Hyatt experience—whether the hotel acknowledges it or not. This disconnect between the hotel’s quality and the parking experience is significant and needs to be addressed. It’s disappointing to see such a well-run property allow an outsourced service to damage its reputation.

The hotel was a great value. The service was excellent from the valet to front desk to (especially) Silva at breakfast. If we come to Houston again, we would definitely stay here. The upper floors have some nice views, too.

Everything you want in a hotel

Great location. Walking distance from galleria. Staff were not very professional, but would visit again due to location.

gracias

todo bien

beautiful hotel/ great staff/ great location! Comfortable beds/ modern decor.... love the big bar area downstairs with the big screen for games...the overall Vibe is fantastic! Mary from Austin

Nice service made up for the wait with free breakfast and comfortable bed nice pool and clean gym and turndown service was great

Room wasn't ready at checkin and some breakfast items were not as good and thin comforter

I absolutely loved my stay!

It was clean and secure mainly. Also the staff was great with every encounter I experienced them.

Great location, very good restaurant, both food and great service at the restaurant.

Wrote in advance, called Hotel, called Booking with: trouble finding one of the reservations and requesting bedding without feathers. Completely ignored in all requests. Asked daily for NO feathers. Always ignored. Room dirty, half made room at almost 6 pm without doing the shower-restrooom. Really unhappy.

the room was nice but the bathroom is not made for anyone under 5'7"" - I'm short 5'1" and it was not easy to wash my face or brush my teeth - I had to stand on my toes just to make sure I was splashing water all over the place. Will look for another place to stay when in town to visit family which is several times a year

Como siempre, muy bueno todo

Clean and location

Getting into and out of the property was tough

Camera grande

Porta della Camera mezza rotta, Lobby ormai usurata e non da 4 stelle... vale forse un 3 stelle la struttura ma costa il triplo

Great facilities and great location. The staff was also very accommodating.

Terrible. Do not stay here, worst experience. Waited 2 hours for a room that was suppose to be ready by 3... never saw the manager nor spoke to them

If you even pull into the valet they will charge you for valet which is $50, so beware. I pulled in just to check in and unload my luggage and they charged me $50 for valet even though I self parked in the garage for $27 which I explained to them and provided a receipt. They still charged me and refused to give me a full refund. That is unacceptable.

I appreciated that the hotel was comfortable, the staff was welcoming and friendly, and it was conveniently located near everything.

Staff very welcoming and efficient ! Breakfast laydies were amazing and always smiling.... a good start of the day :-) !