Quest Hotel Balikpapan by ASTON

I liked the location of course, and staffs were respectful.

The floor inside the room is not that clean after the housekeeping clean it? So far the rest are ok

What we like it's near Mall & nearby bsb beach

Please provide iron & iron board Please repair your aircond room.. it no cold..so hot really hot

location

none

A very clean and comfortable stay.

The hotel is nearer to the shopping mall.. The staff are very friendly. They hangout with my husband and dad outside the hotel also talking about their culture.

The Airconditioner in my room (310) needs to be servicing..cause it's not cool at all..it's warm..many times adjusting the temperature..but still the same

Location

Our flight delay so unfortunately all shops area close 10 mostly but we managed to get grab food easily

Sarapan lazat & enak

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Location is good

No comment

Staff very friendly and helpful

It was great.. just a walk to the mall.. near an alfamart which is very convenient.. overall stay, it good if you're targeting going to the mall

None

Only few steps to the mall..fantastic. The staff is friendly.

The bathroom drain is clogged, the water is draining slowly and become dirty. Also the cigarette smoke from the sidewalk can be detected up to the 5th floor since we stay facing to the front.

Easy to go to the mall.

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The location is perfect

The front desk staff not trained for the job. The way they breathe thru you. They never smile . The two guys there when I checked out didn’t even ask how was my stay or care to open yo door or offer any sort of help with my two luggage bags. Not worth the price bc of terrible attitude by staff..

The location

Nothing

I like the facilities,good room service,the staff very friendly and helpful..thank you

I would like to request iron board and iron provided each floor

The staff are so friendly, polite and helpful. I had arranged a pick up but my flight was delayed by over an hour. I managed to let them know and when I arrived at the airport the lovely young man from the hotel was there waiting for me. They let me change my room as the first one was near the lift and due to being a light sleeper moved me to a room further away which was perfect. The room was clean and the bed super comfy. If I ever travel back here would definitely stay again 😊

Central location. Close to mall and airport

We requested non smoking rooms but were given smoking rooms. Said they could not accommodate us. The hot food at breakfast was cold, even the tea and coffee. Sheets were stained

breakfast good and good location very near to the mall

The hotel very near to the Pentacity Mall and e-walk Mall. Good breakfast, we can a la carte lunch and dinner at the hotel restaurant at the lobby. Overall very good n will come again and stay at this hotel.

Nothing

The hotel staffs are frendly and helpful, the hotel nearby Pentaciry and E Walk Mall, nice and clean area

No furthur commens

The hotel is just a few steps to Pentacity and Ewalk mall. Near to BSB beach. The staffs are all very friendly and attentive. Definitely will stay there again.

The hotel is modern and clean, lift to all floors. Comfortable bed and nice bathroom. Staff were very helpful but have google translate ready! Lovely breakfast, lots of choice. They arranged a brilliant massage which was done in the room.

Nothing

Eggs for breakfast

Please don’t bother coming to this hotel, the hotel is a broken as the road and footpaths, the towels and bed linen is old and tatted and smelly, and showers smell like the rivers and waterways around Balikpapan.Do not be duped by newly renovated! The place is not to a western standard, and should be rated as one star. Honestly, the only thing good about this place is breakfast eggs as they were hot cooked and location is good. The rest of the food sits in Bain Maries and is cold. If you don’t have a well seasoned Indonesian stomach then you may experience food poisoning. I do not have a silver spoon in my mouth and travel extensively throughout Indonesia and can expect some low standards, but honestly do not bother coming to this clapped-out old hotel despite whatever the is being advertised.

Location is the best Surrounding with big Mall and food center

The bed sheet , Blankets cover and the pillow cover need to replace new as it seem like a bit old & dirty

Good location, near the beach, within the mall area. The room is very smelly which comes from the bathroom. Maybe because of the piping system are not functioning well.

Strategic, in front of mall

- Room was of decent size, very clean, and very comfortable - Water pressure and water temperature of the shower was excellent. Shower head was also sensibly angled inwards so the dry area remains dry. - Availability of drinking water dispenser in the corridor - Excellent location - Courteous and honest staff who reached out to inform after we checked out that an item was left behind

- There was some renovation / painting works going on in the lobby so the lobby didn't look so welcoming. Air condition in the lobby was also switched off. - There were some problems with the key cards. The staff was having difficulty setting up the key cards and it took a while. - Only 1 passenger lift. - No luggage rack in the room which makes it a bit tough to find a spot to open up luggages that are larger than cabin-sized. - Room towels were rather haggard, time for a change...

Staff great

Beds to hard

Because of the renovation work, the stairwells and corridors were full of building materials. I had to wait 5 minutes for the elevator to get from the 3rd floor to the lobby. The street noise comes through the closed windows. I would have expected more from a hotel in the ASTON group for this high price.

Great stay great location and good staff..

They have sent me 20 messagesand more to make a review..

Central with lots of surrounding amenities

Could not really see out of window due to film over it. Sea view without seeeing it!

Great staff

Breakfast not good standard Beds are to hard

The staff were really friendly, hospitable and you could tell they were professional & doing their best. The hotel is functional, nothing fancy, but our room was clean and housekeeping did their job very well.

Sewage smell was strong in the toilet and sometimes even seeped into the room. Maybe the hotel needs some renovation renewal.

The room was air conditioned on arrival. The staff were welcoming. Breakfast had choice of western or Asian. Eggs cooked to order. Bed comfortable. Hotel was quiet despite busy location. Shower was great. Wifi was great.

Located in semi segregated upscale downtown shopping district. To get in the area parking fee required even for taxi pick up! Breakfast although had choice was disappointing with disgusting coffee and no refill on many of items running low (even the milk when pointed out to staff).

They should to improve the breakfast…

The front desk was very helpful and prompt.

Quite noisy at night especially rooms facing the department store. The water water dispenser did not have cold water.

Convenient, near to everything

The hygiene, didn't handling food properly, dirty. Found vegetables didn't washed properly found few grub in side vegeble, dispointed.

Clean, Near Mall, and surprisingly quiet.

Room breakfast not so much variant (well the hotel price so cheap anyway) hope in future they provide indomie as well and elevator only one.

The food was good as well as the location.

The staff did not speak english.

good for budget hotel and accessible to the mall. near to food stall and easy transport

not really seems ok to me

Perfect location. Close to the beach, shopping centre, airport and other public places. The price was reasonable. Friendly and helpful staff. The room was cleaned properly.

Not so many options available for breakfast. The rice was dry and overcooked. Somehow the fruits didn't taste as fresh as I thought. Or maybe just me.

location and quite place

Location and cost is very friendly

The room is clean and access to mall very near.

. Across from the great amll with many inexpensive dinner options. Traditional Indonesian breakfast was very yummy. Many hotel guests were young mine workers on their days off. They were all excedingly clean, polite and quiet. We saw no other foreigners while staying for 4 nights. The hotel staff was very helpful with limited english, but always better than my Indonesian. We would ckoose this again.

Can't really remember anything I did not like. The website is very clear on that there is no gym or pool and pictures were accurate.

location is perfect

nothing

Location strategies and inside shopping complex

I had stayed here many times. Everytime I booked and requested for 1 big bed room but every time I was been informed last minute that all big bed room fully booked and the hotel gave me a twin sharing room. Really disappointed on this.

Strategic location behind the mall and easy to access from airport

très bon endroit il est à recommander ,nous y avons passé un bon moment ,le personnel est à l'écoute ,merci pour tout

Tempat yang strategis berada dalam lingkungan mall terkenal, mudah mencari makan, dekat dengan airport. Menu sarapannya sederhana. Pelayanan Front Office staff nya sangat ramah. Cukup menyenangkan menginap di hotel ini

Helpful and friendly staffs, near Sogo departmental store

good location

Hotel Quest sangat strategis berlokasi di Balikpapan Super Blok. Dekat dengan bandara, mall dan tempat makan.

Saya ditempatkan kamar yg bisa merokok padahal saya udah minta yg bebas rokok. Selimut bau asap rokok yp saya menyadari kalo hotel qt booking lewat selalu dikasih kamar yg jelek . Kalo qt komplain alasannya selalu alasan udah booking dr travel.