Ascent Premiere Hotel and Convention

Dichtbij het treinstation, mooi uitzicht vanaf de rooftop en het zwembad.

In het restaurant waren er vaak gerechten niet beschikbaar, weinig vegetarische opties.

Nice place to spend the night in malang

Good location. Decent breakfast.

Dak terras personeel

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All good, good service, good ambients

The room was clean, comfortable, and exceeded my expectations.

Overall okay. Good place for staycation. But some of the hygiene needs to be improved. Also some facilities in the bathroom not working very well.

We only stayed overnight before doing an East Java Tour and seemed like a great hotel to have a proper stay at! There is a supermarket next door which is helpful too! Really comfy

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Tæt til centrum i gåafstand eller med Becak. Hyggelig atmosfære på hotellet, lidt støj fra banegården bag.

Lidt støj fra banegården.

Nice place to stay..clean and nice breakfast

Good ambience, good fasilities

Nice hotel and really good breakfast

Very comfortable , nice room ❤️

Servicenya cepat, fasilitas mantap

Car Park

Lobby access

good service for first experience, good food, and good staff! kak anggun dan kak dea are the best

Location is strategic, close to any tourist spots, room is clean and the hospitality is top notch. 5/5

Staff very humble and helpable, when we lost our good they help we to open the room in spite of booking time is run out. Thank you Ms Shinta,Anggun, Novita

the staff are so nice and humble

good place bro im so so so happy

Good experience, all staff very helpful, room very clean!! Recommend for everyone who will visit Malang. Location very strategic, near Malang Station

Location

Cleanliness

Always have good experiences here. The room, the breakfast, the pool is all good. The location is very strategic if you using train.

The room is clean. Bed comfortable. Alpha Mart is next to the hotel. Many small cafes nearby. Friendly staff.

1) The toilet shower and bidet. 2) The lift - Always lost when going down

Good services, clean bathroom

Hospitality is great. This is a clean hotel with great facilities.

Perfect place for perfect ambience

The room was clean and the hotel was nice. The staff were all friendly and nice.

The hotel was right next to a train line and didn’t have sound proof room so noises from outside and trains all night and day prevented me from sleeping.

Le restaurant en rooftop. Un dîner à 15 euros digne d'un très bon restaurant en Europe avec concert d'un groupe local de qualité (pop/rock). Très bon petit déjeuner (buffet très complet) avec un personnel ici au petit soin.

Un accueil mitigé. Notamment pour obtenir des informations sur l'excursion à Tumpak Sewu (2 demandes à ce jour sans retour). Un massage décevant. Une masseuse pas très présente dans son massage (le portable sur la table de massage parfois allumé). 45 min au lieu d'une heure. Piscine sans âme. La musique à l'accueil est très sympathique mais dans les étages l'est moins car on l'entend dans les chambres. A cela s'ajoute les klaxonnes des trains.

Locatie naast het station was top. Restaurant boven met uitzicht over de stad was erg leuk. Vriendelijk personeel

De kamer was vies. Er liepen kleine beestjes over de muur. Badkamer was ook niet schoon.

De vriendelijkheid en bereidwilligheid van het personeel.

Het hotel is aan een treinstation gelegen waardoor je wel wat overlast kan ondervinden. Dit weet je natuurlijk wel op voorhand als je de ligging van het hotel bekijkt.

Bed lag goed en het zwembad was ruim. Personeel is erg vriendelijk.

Ontbijt was niet erg lekker. De kamer was echt super gehorig dus je hoort alles om je heen. Je zit naast de trein dus die hoor je de hele nacht. Wij hadden toevallig ook veel muziek in het gebouw toen we daar verbleven. Het gebouw is ook een beetje vervallen, er zat in onze kamer bij het raam een gat, ongeveer zo groot als een tennisbal.

Sehr freundliches Personal , Zimmer gut , außergewöhnliches Frühstück

Pool und die sanitären Anlagen am Pool nicht sauber

Staff. Modern hotel. Staff. Great facilities. Breakfast Bagus. Staff. Location excellent. Hotel should promote location next to Malang Kotalama station 1km south (before, arr from Yogyakarta) main station Malang. Get off train here! Oh. Did I mention the staff? They are great. A hotel is only as good as its staff.

Management needs to address various safety and cleaning matters. This hotel could SO EASILY be really exceptional.

I spent 9 nights at this hotel and had a great time.The staff under the guidance of mr jacob were excellent and made my holiday a pleasure.This hotel has a large comfortable lobby excellent seating and a movement activated escalator an excellent breakfast dining area It also has a 9th floor dining area with some western meals.The management showed there forward thinking.As there were no Mini Marts close by the management built and opened an Alfamart attached to the hotel.A special mention to the front office staff who made my stay a Wonderful adventure

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B/fast was fantastic swimming pool was very good for children but the lobby is confusing between new lobby and old lobby it should have a sign or walk way to lobby hotel and don’t have to walk across the car park

Good quality hotel! Well maintained

Too cheap to not turn on the air conditioner in the hall ways! I got a headache evrytime I walked from the elevator to my room it was soooooo hot! The breakfast was pretty bad limited choices and poor quality

This was the first time my wife and I had stayed at this hotel. We were really pleased with it. Good staff. Breakfast was very good, plenty of things to eat. Nice swimming pool (my wife likes to have a swim in the morning) We would have no problems with staying here again when we are in Malang.

Cannot think of anything that we did not like. It's easy to find fault, but we had no problems.

Beautiful and luxury rooms with great views. Very big and nice swimmingpool area. Gym was also very well equiped. Breakfast buffet was awesome with great choices of traditional indonesian and western food. Staff very friendly and helpfully. Situated besides the small train station. I extended several times. Thank you

Nothing

Unfortunately, our room was not very clean. Also the safe was not working. That's why we contacted the staff to give us a new room. Unfortunately, the next room was the same. So a handyman came to fix the safe and a cleaner to clean again. In the end it was okay. The staff was very friendly and helpful.

The hotel is by the kotalam train station. Very nice and clean rooms. Pool and pool area is very beautiful. Gym is well. Breakfast is awesome with a hugh variety of choice. Staff is very friendly. Godd price for all these. Beautiful City and environment. Anytime again. Thank you.

Nothing

The smiley staff from the beginning and they are very cooperative when needed and helpful. The room was clean the bed was so comfortable and it will be memorable moment to stay there

Needed more signboard to assist to the coffee shop nearby but after all everything was perfect.

Would NOT recommend for Western tourists. Not worth the price, choose another hotel in this city. This hotel clearly is not used to western tourists or familiar with them and their standards, worst hotel I have seen in 9 years of travelling. Front side looks like an unfinished shopping mall, entrance via unfinished parking garage.Wifi didnt work. Due to its location close to the railway, every 10 minutes a loud honking of passing trains comes into your room, also in the evening breaking your sleep. Positive things; some of the employees were friendly, breakfast was ok, view from top restaurant on city is nice. Then the issues; -Our first room had a stuck toilet. Which we found out ourselves. We also found other defects in this room like filthy windows, wall stickers that peel of, a front door that is not closing well and really high amounts of dust. We paid extra 200.000 for early check-in. After an hour we got a new room, this one was even more bad; human hairs in the bed, weird brown flakes in the shower, fresh stains in the duvet, and also a lot of dust. It was solved by staff afterwards, but this can all NEVER be the case in a "4 star" hotel. Pillows are hard, also some gaps in window frame. Then the dinner we got upstairs in Napa eatery. Drinks ok, main dishes not good not bad. But we ordered Fries with truffel. Then got normal Fries without any topping. Got back to staff after finding one in 15 minutes, they said it was only truffel oil that was included. I looked at the menu and found parmezan cheese and aioli should be included. I got to staff again, and they accidently (lets assume it is..) changed mind, and we got new Fries. As a desert, we had the ironic ("Western style creme brulee"), picture attached. The pudding was hard and smelled like few weeks old, not crunchy. This dinner was not worth its service charge. Avoid this hotel. In western countries it would not even get 1 star, i've seen also lot better places in Indonesia.

This is a remarkable hotel with amazing staff,food & leisure facilities to make your trip so enjoyable. We actually extended our stay . The rooftop bar & restaurant is so relaxing after being out touring the beautiful Malang attractions . The pool is large & clean & the breakfast would have to be the best in java .Jacob the manager runs a smart hotel with all the staff so friendly. We will be back

Everything was just right .Probably a bit more hot water .

The room is super comfortable

The parking area

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dirty rooms + paperthin walls

Friendly staff

Noise from passing trains. Amenities are not good. The bathroom is too small and the door is broken.

Good value for money, well located for pickup for the Mount Bromo jeep tour. Excellent restaurant on the ninth floor.

Very busy with children - made the room quite noisy. No extra towels for the pool so had to use the two towels in our room. The restaurant on the ground floor was sub-par.

The service is excellent. Every staff I met is very polite, kind, helpful. Food taste good. The room is quite big and spacy. I have a good view which is the swimming pool. Met the Manager Yacob Nainggolan and had a very pleasant conversation. He ensure I have the best experience in Ascent Premiere. One of the best hotel I've known so far. Definitely stay here again each time I go to Malang. Thanks Ascent!

The hotel is great to stay mores

The windows weren’t open for smoking room

The hotel is under renovation on the front part. But it doesn’t affect much experience for me since the room and the hotel lobby are still ok. Got free breakfast with quite complete selection. Will stay again if I go malang. Quite in city Centre and easy to go around from this hotel. Just next to the old malang train station too!

Everything except below

Restaurant on ninth floor. The food was excellent, but staff were inattentive. I could not get their attention to order dessert despite their only being one other table occupied. Paid and left after 5 minutes when they were attending to a new arrival. Management need to review their recruitment and training.

隔音有些不好但整體舒適

Gym equal to 5 stars hotel, view from the pool was so incredible, the food really delicious, their lounge "NAPA eatery and bar" Providing one of best pastry, you should try their Cheese Cake. Friendly staff and easy to access mass transportation. Galuh assist us to give my wife special surprise, erna assist us at gym, and one girl waitress at NAPA restaurant, I'm forget her name, was so charming and positive vibes,

The staff was very helpful and organized for us a lunch package as well as a late check out. The location is perfect for traveling by train. The beds are comfortable and clean.

The bathroom was not very clean and should be updated. In general a little bit of renovation would be recommended.

Thank you Galuh for your prompt support and assistance throughout our stay. ⭐️⭐️⭐️⭐️⭐️

Breakfast was awesome

Not really like

Creepy hotel

Nice hotel. Well clean n very quite

Quality of B.fast to be improved

Nice hotel, nice pool and great breakfast buffet. Spa services on site. Staff very helpful. ATM nearby. But if distance to some attractions but transportation cheap and hotel staff willing to help co-ordinate. Would recommend and would stay again if back in Malang.

Skip this hotel and never set foot in this property, you'll thank yourself later. - The customer service and staff was really bad. They told us they'd inform us once the second room was ready but they never called us. We had to call the reception again to check the status of the room. - The owner and or management of this hotel have let this hotel into disrepair. They have closed the main escalators that was supposed to be the main entrance to get into the hotel. The interior of the hotel also looked worn and not maintained, everything fell apart and dirty. - Very noisy surrounding as it's located next to a train station.

Good price/quality for 1 night in this hotel, staff seemed to be available and welcoming.

The food is good breakfast I have alittel note Room needs a small dressing wardrobe

Lovely place to stay,delicious breakfast with variety and good value for money!

Luckily we were only here for one night. The first impression of the hotel was good. The reception area was clean and airy and the breakfast area looked lovely, especially as part of it is out in the open ( I later found out that this is where the smokers sit, so had to have breakfast inside). Our room was right next to the train station, and while the trains did not disturb us the announcements did. Our room also overlooked the pool and main road. The bedding in our room was grubby and so were the towels, my towel looked as though someone had used it to wipe their dirty feet on. We had no hanging space or cupboard, just 2 coat hangers to put our clothes on.