The Brooklyn

The room suck and I need my 100 dollars back

Staff, clean couch, working air condition, working items, fix defective stuff in d hotel, staff needs uniforms, lobby need to sanitizer and proper tables. , garbage outside hotel, working room phones

We liked the location as it was easy to get in and out of Manhattan. That was the only thing going for this hotel.

Upon confirmation two days prior to our stay we were not notified that there was no air conditioning. When we checked in we were told that our room did not have air conditioning and that we would be put in the basement. We did not pay $400 to be put in a basement. We had nowhere else to stay so obviously we had to stay there. When we walked into the room the refrigerator was hanging off the wall and it didn't work. We went down to the lobby and mentioned it and they put us in another room. That room was absolutely disgusting. I don't think it had been cleaned since the hotel opened. We complained about how hot it was and they brought up two very dirty fans and wedged our window open with the lid from the ice bucket. There was no towels so we had to request those and when they came there was hair on them that was not either of ours. The shower clogged and water was filling up and the walls in the bathroom were filthy. But the bed, the bed was the worst. They used a sheet to cover the mattress so essentially that ended up coming off and the mattress had a big blood stain on it. The comforter was so filthy and brown underneath the sheet that they used instead of a duvet cover. I was absolutely disgusted. We found two used prophylactics in the room as well. There was also no working locks on the door in the room which was very unsettling. All around the worst accommodation that we've ever stayed at. This was also a trip for my husband's 40th birthday. So this was absolutely disappointing to say the least. I do have photos and videos as well.

Decent location

Dirty sheets/ furniture No A/C 1/3 staff members were helpful No towels provided upon arrival

Location

The cleaners stole my moms stuff she accidentally left

It did not have no AC the doors was messed up the sheets was dirty I had to have three fans in the room to cool me off it was only AC in the lobby it I seen like two roaches but otherwise everything was okay the area location

The location they need to do better with the rooms and make customer feel comfortable because I was not the only one complaining

Location and price were responsible.

Poor customer service, checking in was difficult. My room didn’t have any bath towels and when I asked the front desk assistant about she made no effort to create a resolution.

Nothing.

As I walked in, I was told that there was no air conditioner in any of the rooms. I decided to still see the room as I had no other place to stay within an hour. There was no towels, no fitted sheet on the bed, brown stains on every fabric and bodily fluids on the phone/chair. There was also grime everywhere and a horrible stench in the room. The front desk agent was useless, refused to help in any way possible or refer me to a manager. The front desk told me to request a refund through booking and they will fulfill that but have ignored my request even though the hotel was nothing like advertised or safe to stay in.

Absolutely nothing. The place was diabolical. We walked in, took one look and walked straight back out again. If I could give it a minus rating I would.

On arrival there is security glass all around the reception which is frightening to say the least. The area feels unsafe and this didn't help that feeling. All TVs have been removed from the walls, wires hanging out everywhere. We were told there was no air conditioning so they put us in the basement. The rooms were disgusting, smelt of smoke, no windows, and the bed sheets / pillows etc. looked like you would catch something. The room numbers were pieces of paper stuck on the door. A colleague had arrived earlier and stayed for two nights and reported there was no hot water. We immediately found alternative accommodation and requested a refund which was not provided. DO NOT WASTE YOUR MONEY HERE! If it says the hotel is fully booked, don't be fooled. It's because they're only renting out 4 appalling rooms in the basement. It's absurd that this place is available to stay in at all.

Location

No air conditioner, No breakfast as stated. Rude staff

The staff and the cleaning team are very on point.

There was no air conditioning . The room was very hot.

La localidad únicamente

El trato del personal no fue el mejor, las condiciones del hotel no eran las esperadas, y no nos dieron la habitación que habíamos reservado porque tenía problemas con el aire acondicionado. Nos mandaron al sub suelo a una habitación, sin ventanas, con las paredes rotas, manchas de sangre en la colcha de la cama y sin toallas en los baños. No volveré a este hotel y espero una devolución de parte de booking

The bed was nice, the view was of the street, very NY style, gritty. Location was a little sketchy but I had no incidents and it’s close to everything.

I booked a room with a view and when I had just arrived they put me in the basement, then 2mins later, knocked back on the door then relocated me to the original room I paid for. Next, the vending machine took my money and they watched me put my money in there knowing it wasn’t working and THEN they told me it’s not working and they don’t have the key to open it to at least reimburse me. That was very dishonest. Next, the tv only had the weather channel and no remote. There was no hot water. And the bar section was always empty, so even if I wanted to buy something I couldn’t, thank goodness for DoorDash.

The only thing good about this hotel is the location.

The staff wasn’t very helpful expect for the gentleman working after 3pm. The room was not clean, room was dusty, & A/C WAS NOT WORKING.

Location and some of the tile work.

Ac was broken. Gym door broken. Ceiling plaster peeling. Worn out beyond being usable mattress.

The a/c didn’t work and the room wasn’t cleaned. There was dust on the furniture and appliances and stains over the couch.

There was NOTHING to like!

Phone didn't work; shower didn't work; it was dirty; there was NO AC in the height of a NY summer; the security didn't work properly; there was mold in the bathroom and in the ceiling; the bulb in the lamp had a lot of fuzz; the bed had holes in the bed cover

I went to the hotel to try to talk to the manager in person for a refund. This hotel is dirty and smells really bad in the lobby. The staff behind the bullet proof glass is scary. They are engaging in predatory practice. I booked a 5 night reservation( non refundable via booking.com). I experienced an unexpected family emergency. I canceled the reservation less than 24 hours. The hotel kept $897.74 from a $1015.19 total. Nearly 90% of my money for a room I didn't use. They won't respond to my emails. The manager is never available when I call. There's no empathy, no compassion and definitely no hospitality. Stay far away from this place.

Soft beds

No ac working for over 45 days extremely hotter need a or stop renting rooms till a is fixed not health

I would be arriving late for check in around 10 PM due to traffic so I gave the hotel a courtesy call around 6 PM to let them know. They said no problem as long as I arrive before midnight. I arrived around 10 PM as described and saw a pile of empty plug in fan boxes in the lobby. It was very hot in the lobby. I was informed that the air conditioning was out in the whole building. I said I don’t think that is going to work for me as it was 90 degrees that day. I was told in hard to understand English that there were fans put in the room. I was also told he could offer a 30% discount. I went up to check the room and when the elevators doors opened, it was even hotter on the 3rd floor. I checked the room that did have fans but all it was doing was blowing the hot air around. No normal human could possibly sleep in those conditions. I went back downstairs and told him that wasn’t going to work for me and my wife. I requested a refund. He refunded my $100 deposit and advised that I had to reach out to their on-line booking company to refund the reservation. It would have been a nice courtesy to get a phone call or email advising that the AC was out in the whole building before I drove 6 hours expecting a cool room to sleep in. I spent 2 days getting the run around from their on-line booking company only to receive an email refusing to refund my money because it was past the cancellation date. So they feel that it is ok to steal $400 from me and provide no service. I have contacted my credit card company and will be getting my refund. Stay away from this place.

I am deeply disappointed with my recent stay, for which I paid $400. The room was not ready until 11pm — well past the expected time — leaving us with no option but to accept it despite its condition. The room was in an unacceptable state: • Black mold visible in the shower • Slow/clogged shower drain • No door handle on the bathroom door • Brown and red stains on the bedding • Brown stains throughout the carpet • Visibly uncleaned nightstand • Holes in the shower walls • Noise from neighboring rooms until 3am • Flickering lights A $400 stay should meet basic standards of cleanliness and safety. Black mold alone is a health concern that should have taken the room out of service.

Possibly the worst Hotel i have stayed in. Poor service, filthy rooms, noise, terrible bedding. Hsd booked 4 nights during the World Cup for me amd my wife, and sepeerate room for late teen kids. Arrived late at night after flying and arrived at the front door which was the only real frontage in the whole street across from railway line. Door was barely visible from the trash on the streets and people smoking weed a few metres down. Pavement was cracked with actual weeds grpwing out alluding to a lack of maintenemce and footfall. Was greeted by reception behind a perspex panel (massive red flag) and was told there probably isnt any towels in either room. Got in the elevator which clunked and jerked to the 3rd floor where our rooms were (daughter and wife refused to get in elevator again). No towels so had to go down to reception and tell them. They did arrive a little afterwards but were large threadbare dishtowels. The bedding was horrible. Pillows looked like puffed lumpy porridge and offered zero support and when lying back could feel the mattress. Managed to nod off for an hour or so before the nightclub across the road kicked off where majority of patrons were in the street. May as well slept in the club as it may have been quieter. In the morning with daylight the full state of the room became apparent. Sticky dirty carpets, mould in the showers, poor botched repairs everywhere, tears in the sheets, filth down the side of the bed/mattress, matress exposed and brown stains visible. Had a busy day so left and spent the day out. Came back later than planned so gave it another night. Area where subway exit for hotel seems unappealling and not for female travellers. No nightclub this time but noise out in the corridor landing and the toilet constantly passing water. Did not sleep again and thought of the dirt and stains on the bed kept us awake. Wemt to complain and ended up leaving 2 nights early. Was told there would be no refund and Qantas who we booked through followed up but could not get anything back. They did give us Qantas Hotel vouchers as an apology, but nothing from the Hotel. Avoid!!!

The location and the availability of parking on the street

We were told we had a later check out time do to our room not being ready when we came at check in time. When we came back to our room to get our stuff to check out our card key didn't work to get back in our hotel room and there was no one at reception desk. So we had to wait until someone came back to the desk. 15 min. Also the AC was not working our whole stay. Which made it very uncomfortable and we couldn't sleep. It was 85-86 degrees in our room. I emailed them and attached a picture of the room temperature on the AC thermostat setter for some accommodations. No response.

None

No AC. Dirty. No towels. No beddings.

If I could give this place zero stars, I would. I walked in and the air conditioning wasn't on, making the room very uncomfortable. The property was dirty, unprofessional, and clearly not well maintained. There were crumbs left in the room, stains on the sofa bed, and the electrical setup was dangerously close to the water, making it feel unsafe to use. The pillows were extremely stiff and uncomfortable, making it difficult to get a good night's sleep. Overall, this was a very disappointing experience, and I would never recommend this place to anyone.

Not much of anything.

We checked in and we're not told that the air conditioning was broken. We got into the rooms and the temperature said 84° in one room at 83° in the other. I discussed this with thr front desk and was then told that it has been broken for "a few days " and it "should be fixed by this afternoon ". Had they told me this at check in, I wouldn't have agreed to the rooms. I am traveling with an infant who is still in the window for the risk of SIDS and the heat, with zero airflow, would have been a recipe for disaster. I let the desk know that if it wasn't fixed by the time we got back from dinner, site seeing, etc. that we wouldn't be staying there. They assure me that the engineer was coming. Side note, the lobby was perfectly cool with working AC. We returned and it still wasn't working. We asked for a refund and was told the most they could do was a 40%. Nothing hires without management approval. Management was not in house that day. We were given an

I did not like anything from this hotel.

The location did not match the photos. The room was extremely dirty and smelled really bad as well as the AC being broken, it was unbearable to stay there. As we approached the room the door was open with the side of the door looking tampered with. We left the hotel and the front desk said they will not give us a refund. We probably spent less than 20 minutes in that room.

This place fancies itself a proper boutique hotel in a cool and busy area of Brooklyn but the experience left much to be desired. Wholly understaffed and underpopulated. The check in took me approximately 15 minutes with no other guests around and I arrived to the room to find no towels, broken furniture, stained mattress and stuff on the walls. The sharp scent of purple Fabuloso will follow you everywhere. It's a shame because the rooms are very spacious and this really could be a cool spot if they invested in infrastructure and staffing. Every staff member I encountered seemed overworked and double-parked with other tasks. I ended up moving to a different hotel after the first night and forfeited the rest of my stay.

Nothing

Do not stay here! Upon arrival (2pm Sunday) we were informed the AC on our floor was not working, but were reassured that it was being worked on and would be back up and running by the time we returned from our concert. The thermostat in our room wasn’t even showing temperatures but it had to easily be 90 degrees as we got ready to go. We had 2 small throw pillows on our bed that were DIRTY & no towels were provided to our room either. We returned at 11:30pm to the problem not being resolved. We tried to tough it out but the room was simply too hot to stay in or get any sleep. We went back to the front desk at 2:30am, the man was very rude to us and refused to move our room (as the AC was working on the 1st and 3rd floor) would not provide a fan or any type of compensation. we then decided to check out and leave the city in the middle of the night. 10/10 DO NOT RECOMMEND. customer service was HORRIBLE.

Nothing

The AC broke and they refused to help and just basically told if to suffer when the room got close to 90 degrees. Unbearable. Worst stay

חדר גדול ומרווח , מיטות נוחות מיקום קרוב לתחנת המטרו.

המגבות מוציאות סיבים.

DO NOT BOOK HERE. Horrible hotel. Location is sketchy, they don’t provide towels or remotes with requesting and when you finally receive towels they are all stained. The sheets were digusting. We needed a hotel close to Barclays’ but this was a nightmare. I had to order towels, blankets, and pillows. For all of that I should have just booked somewhere else but everything was sold out. Do yourself a favor and book elsewhere.

It's close to metros that take you quickly into central New York although the street it's on is fairly run down. The room size was decent for 3 travellers.

The room was a bit 'shabby' with a broken table, broken curtain rail and no bedding provided for the sofa bed on arrival or enough towels for 3 people.

The rooms in real and the picture is different

L’emplacement est bien placé

L’hôtel il commence à vieillir, ils font même pas les chambres, il faut leur demander de nettoyer leur chambre y a même pas de protège matelas

Loved the customer service

The elevator kept creaking and moving even after it full stopping.

The staff was really friendly and helpful, the rooms themselves were well equipped and the bathroom was really nice, with a rainfall shower and a light up mirror. Shampoo and conditioner, water, and cups were available. The air conditioner was amazing especially during the heatwave. The location was great - amazing access to the Nostrand Ave station and direct access to Manhattan

The linens were really old, they smelled like body odor and had some holes and stains but they had also def been washed so I dunno what was up there - and the towels shed fibers everywhere. The toilet wasn't working properly - it would keep draining and you'd have to manually fix it after each use; the floor was oddly oily even though the room had been well cleaned and the walls are super thin and maybe it was the weekend I was there but it was loud in the early morning.

Conveniently located near the train station and relatively compact with large rooms.

Towels were not provided, very understaffed, broken light fixtures and dressers, with stained mattresses and damaged furniture.

The location was relatively easy to get to.

I was put in a cellar room, completely below ground level, and without a window.

The room was huge had the amenities needed but needed a clean and repair

The area was a bit dodgy, but was close to the subway, and eating options

Nothing

The front door was broken when we got in, the bathroom was dirty, and there was no towels. All of the furniture was dirty and had scrapes all over them. The ac didn’t work in the room and was hanging off the wall. There was no fitted sheet on the bed either, just a top sheet.

Very well kept

Have no complaints.

Nothing.

Nothing.

Kort vei inn til manhatten

Møkkete og mugg i dusjen. Ikke noe dynetrekk og flekker på dyna.

It was outside busy areas of Brooklyn.Our mattress looked new and the bed was wide and comfortable and the air con worked properly.

The cleaning staff had put only a single bottom sheet. We asked for and received another bottom sheet but we said for the future that there should be a dust mite protection fitted sheet which also protects the mattress from human sweat etc. Hygiene standards questionable. The two small pillows provided for the double bed were poor in quality. However they did not smell and therefore did not complain as my neck was ok the next day. The main shower worked but the hand held shower did not work as the mechanism to change it on the wall was broken. The cleaners only cleaned your room if you requested. By the time we found out we were 36 hours from leaving. The safe was reported locked on the first night and never resolved during our 4 night stay. Though a person did try to resolve the problem at 22:00. He only came on at 21:00. A bearing in an extractor fan in the bathroom wailed for around 12 hours on night 3 and of course went quiet from 07:00 on our 4th day and never disturbed us again. (Intermittent) Difficult to demonstrate the problem. People on the reception desk behind protective plastic barrier gave the place a bad feeling on entering the hotel. However the reception staff were helpful though in our case mainly apologetic. As the hotel was simply accommodation, it appeared that even getting this right for the establishment seemed difficult. Our family was in the hotel trade. Where no food is served, no bar, etc it should be plain sailing. .

Bed was comfortable

There were no towels the room was dark with 1 light all the other ones were broken and the carpet was not clean

While this was not expected based on the listing images, the room was in the basement with no windows. This was a surprise, and given the room's cleanliness and price, it did not make sense. However, the basement was less occupied, and I imagine quieter than most rooms, so that could be a positive.

I was surprised to find out the room was in the basement, which may have been in fine print, but not in any image of the booked room — I felt this was deceiving. On top of this, there were stains on the sheets, dirt hanging from the exhaust fans, dirty floors, burn marks on the wall, worn furniture, and cheap towels that left a layer of white lint all over your body, to name a few items (see photos). Additionally, with all the above quality issues, they would not refund me for the last night despite notifying them on day one of a five-day stay I would leave a day earlier. The operator offered a different room but said they could not guarantee quality improvements. I would confirm the details before your stay but was shocked to pay this much for such low quality and attention to my concerns.

Location

Dirty pull out couch Shared the room with mice

BED BUGS!!!!! This was a horrible hotel. Filthy and disgusting! Did not even had a bed pad. It had bed bugs on the sheets and I sent in pictures to prove it. I couldn’t stay and the hotel won’t refund my money and booking.com won’t either. Not only disappointed with the hotel, but booking.com as well. I will be taking further action against both companies. The worst experience ever!!!!

Everything as stated above

החדר הוא אכסניה ומטה. אין תחזוקה, הריהוט שבור, המצעים לא בטוח שהחליפו, קבלנו מגבות רטובות ורמה מאד נמוכה של חדר.

Basement room with no towels when I arrived.

The size of the room was nice. The shower was great. Vanity mirror with built in light was also a nice tough.

There were some issues that I think are easily fixable. Arriving and not having anyone at the check in. Just a sign that said back in 10 minutes. They were not back in 10 minutes, and I dont know how long the sign was up before I arrived. I called a number of times to see if anyone would pick up. but no one answered. so I just had to wait until the receptionist got back. Cleanlieness and general upkeep is also an issue. It felt like they didnt vaccuum the room. At first I was worried the bed might have not even had the sheets changed. but they were clean sheets. the issue is lack of attention when cleaning the room, the corners, etc.

Es war sauber und gut organisiert

Es gab kein Fenster

That is so clean. Love the location. I can’t wait till y’all start back serving breakfast.

That is no breakfast in the a.m. bring that back. Bring back the rooftop.

Terrible all the way around. Entry way. No security. No bar or coffee area as advertised. No Breakfast Bar, just one staff member

The overall experience was horrible and lacking hospitality and no towels. Dirty sheets and facilities

Beds and shower

Was in the basement, charged too much didn't provide phone in room nor essentials( wash rag, towel) had to rebook at site

Location.

Wifi quality limited to above ground levels but not to basement level. Floors were dirty. Limited towels and washcloths. Could add continental breakfast. Need more than one pillow.

Location

Cleanness and the counter staff who were in Hijab

Nothing. We had to abandon our stay. The room had been broken into before we even checked in. The deadbolt lock was broken off the door. We had to book at alternative hotel a few miles away for the same nights and BOOKING.COM will not refund our money.

We had to abandon our booking because the property was completely unsafe. The door to our assigned room had been violently kicked or forced open, and the deadbolt was entirely broken off. Because the property’s physical security was compromised, we felt in imminent danger and could not stay. The hotel failed to provide a secure accommodation, breaching the basic terms of service. We had to immediately book a replacement hotel, the Comfort Inn in Park Slope Brooklyn, also through Booking.com to stay safe. Believe it or not Booking.com won't refund our money. How does that even make sense?

Spacious room

Not clean. Toilet bin not emptied. Not hot water. Clothes left in cupboard.

Spacious room.

The room was very dusty and the carpet had trash on it. When I requested a cleaning the employee mentioned they don't have a functional vacuum cleaner. The sheets and pillow cases looked dirty and unwashed. Linen was very bad quality.

The best.

Very safe.

The room was large

This was the worse experience I’ve had with a hotel in quite sometime…I have been here several times in the past few years and they have fallen off completely compared to my previous visits…I’m not sure if they’re under new manager or not, but the cleanliness and upkeep of housekeeping and their rooms are horrible… I had to switch rooms due to the filthiness of this room…The plumbing was an issue in the toilet as well as the shower and sink…All three were clogged…They had one hand towel that I had to use to shower and there was a large piece of braiding hair from a previous guest attached to it that I didn’t notice until I began showering…This braid touched my private area and completely traumatized me…. I was then moved to another room which was equally as filthy…My toddler discovered a used condom in the dresser drawer, yet another traumatizing incident…The mattresses in both rooms had disgusting, dried blood stains on them…Horrible Experience, I will never return again…

Do not stay here. . We prepaid for 2 nights through a different booking site and ended up not staying here. We may have set about $600 on fire if we are unable to get a refund, but this hotel is unsafe and our safety is more important than throwing money away. We checked in and were given a room in the basement. At some point previously the door to the room had been kicked in or otherwise forced open and the deadbolt lock had been broken off the door. A part of the broken lock was still screwed into the door. We went back to the lobby, where the front desk clerk was behind bulletproof glass, and requested a different room. We left our luggage and went out for a couple of hours, but realized that we wouldn’t be able to relax and sleep there knowing that we were initially assigned a room with a broken deadbolt lock and the next room only a couple of doors down could be broken into if anyone had the inclination.

Nothing

It look modern

Didn’t Have My Towels Or Washcloths The TV Service Was Bad No Good Signal For All The Chanels Never Received My Washcloths Only Towels Room Was Not Clean

We waiting 1:45min for the room to be ready and cleaned although we booked on line in advance. This wasn't the first time this happened. But it will be the last .

Not even one towel was provided in the room when it was 9pm.

ONE OF THE DIRTIEST PLACES I'VE EVER STAYED. I booked this hotel sometime in 2025 when reviews appeared to be favorable. I stayed in this hotel for two nights, May 19th and May 20th of 2026. What I encountered should NEVER be allowed in the hospitality industry. Immediately when you walk in to check in, you are met with the staff members behind bullet proof glass. The girl who works in the daytime has a very hard to hear voice and shows 0 emotion. The pictures show the front is decorated which is NOT the case any longer - it's just dirty and deteriorating. The lobby is out of order - chairs everywhere, the bar wasn't open the entire time we were there, and they tour down the TV that was once there. The elevator is deteriorating like the rest of the building, and you can hear it each way up and down. My partner and I walked into the room, which at first appearance looked nice. Once you sat down and looked around, things just became more unhinged by the moment. - DUST covered everything. - The floor was nasty and had dirt, scraps of food wrappers, and food crumbs everywhere. It was clear the floor had not been vacuumed in days. - The hallway was also covered in grime, and had an added stickiness to it which you felt each time you took a step forward. - The large door to the bathroom was off its hinges so it could no longer slide shut. - The shower had visible black mold. Only a few of the water spouts had water come out. The rest were either clogged or just didn't work any longer. - Paint was pealing on the wall. - The couch in the room was covered with a cheap, ripped, couch cover that had stains on it. - Visible cigarette burns showed in various areas of the room. - They only gave us one pillow and one towel. I had specifically booked the hotel for two guests. We used the hotel to quickly get ready for the rest of our night, and asked the man working at the front desk to bring up a few pillows and towels, as we explained we only had one of each. When we returned, they had brought two towels up to the room, but no pillows. My partner went downstairs to ask the man once again for pillows. He told us they would be right up. 15 minutes passed and nothing. We called again and he said the same thing - they would be right up. Another 15 minutes - nothing. I called once more, and said we needed them because we wanted to go to bed soon - I was clear my partner did not have any pillows to use as we only had one supplied to us. I was told they would be right up - they never came. When we left the next day, I was very straightforward with the girl working at the front and let her know it's unacceptable that my partner had to sleep on a "decorative" pillow from the touch which smelled. She told me they would be right up - but I told her they already said that to us -she needed to make it a top priority for us as we've asked many times. Not one apology was given for their lack of service. Fortunately, when we came back they had given us two pillows however, both of them stunk and were stained. When we woke up the next day, we realized the sheets had moved around a bit while we were sleeping, and my partner slept on a giant brown stain that could have been anything. NEVER staying here again - I hope they shut this place down soon what a joke.

The amount of space and utilities that come in the actual room is nice.

The room was not cleaned well.There was hair in the shower, dirt on the tables and a dead spider by the toilet and some additional details that I rather pass on sharing but trust me when I say you should not be staying here if you are looking for a clean hotel. We waited almost an hour after check in for our room to be ready only for it not to be clean. The beds come with two tiny squared pillows that feel like bricks. The lobby needs some help and lack of staff was very apparent.

**Accommodation NOT as advertised in their photos** We chose this accommodation based off the info and photos on the profile, when we arrived it was nothing like it was advertised. At all. The cleanliness of the whole building was abysmal (not the cleaning teams fault, there is only so much you can do with surface level products when the grime is ingrained and there are damages everywhere). We were over for a wedding and after taking a proper look at the room saw the filth and dirt everywhere. The towels were dirty, there were stains on the walls, unsettling stains on the outlets and damage to the curtains, lampshades and furniture. I have attached photos to this review. We spoke to reception first thing where the woman on the desk was entirely unhelpful. She said after I had shown the difference of photos advertised and photos of the state of our room that ‘it’s the same we just moved some furniture’. She then wouldn’t communicate what the refund policy was. We had contacted Booking the night before who said they had contacted the accommodation but hadn’t heard anything back. The accommodation were entirely unhelpful and pushing to keep us there and put the issue off rather than acknowledge any fault. In the end it was Booking that resolved the issue by giving us a full refund (minus booking deposit) where we were able to book other accommodation for our trip.

Location

Not clean in the room - the floors in the bathroom. No ac in the gym

Fairly convenient location all things considered, the room itself was rather nice, good layout and very cute. Price was competitive for the area at the time. Area is safe and there’s lots of restaurants and cafes nearby.

Room came with NO TOWELS AT ALL and no sheets/pillows/blankets for the sofa bed. We had 5 people. Called and asked for towels, we were given 2 and told to go down to the laundry closet for more. Laundry closet didn’t exist. Front desk said only housekeeping can bring towels, okay. Following day we still have 2 towels for 5 people. Afternoon time. Still no towels. Called the front desk, they said there were “no towels ready” because they’re all “in the wash.” Mind you this hotel is currently EMPTY. They said they’d send towels later. Called an hour later…. still in the wash. Called an hour later… it’s now 8pm on the second night of our stay and no one in our room can shower!!! The desk finally told us the housekeeper had not come in yet and won’t until 9-10 AT NIGHT to finish the laundry and bring three more towels upstairs. The man at the desk ignored our calls after that and wouldn’t speak to my husband when he went down to the desk. He shooed him out and shut the door in his face. 10pm we FINALLY got 5 towels. I cannot BELIEVE the rudeness we experienced from all of the desk staff at this hotel. The room was not cleaned well, there was a used hairbrush under the sofa bed and lint and dirt in the shower. The removable shower head did not work, most lights in the room didn’t work or flickered, and most of the power plugs were loose. Breakfast was apparently supposed to be offered but there was nothing remotely close. My husband, before getting shut down by the desk man, watched another guest get double charged for $400 only for the front desk to laugh and shrug. In all my years of traveling I’ve never experienced a worse run hotel. Their reviews on Google and Yelp are AI bot reviews. Don’t fall for it.

Location

Television not working

Great location

Check in took over 20 minutes, they charged me 2.45 to use my credit card to hold the incidental fee. Once we checked into the room there was only one main towel and no additional wash clothes or towels

Nothing.

This was not a 3 stars hotel. 1 star would describe it better. When we arrived we were asked to share our credit card PIN number as we could not type it through the security glass at reception. Obviously we didn’t. The pictures on booking.com are misleading: they seem to be showing a bar. There’s no bar in this place. The carpets are dirty and not hoovered. The room wasn’t properly clean. There were no towels provided and after asking multiple times some towels were provided but they were old and should have been replaced years ago. The bed was disgusting: no mattress protector and only a very thin and old sheet between your skin and an ancient mattress. The blind was broken and the curtains inexplicably did not reach to cover the full length of the window. We stayed 3 nights and the room was not cleaned once. The lift is creaky and old. I could go on and on. Trust me, do not stay there.

I didn’t like anything this hotel use to be great it was dirty and nasty I had to go to the store and clean the room myself … it was awful

I hated everything please please please don’t stay here . Cheap or not don’t

Great!

N/A

The location was great

Room was out of date

Very good customer service

Zero

Nothing

Dirty and old

One of the hotel clerk’s wasn’t very nice to my partner when he tried to get keys to the room. I added his name to the reservation and he still wasn’t able to get through. That was the only upsetting thing.

Sammy

Worst stay don’t go noise all night

Everything

I like how big the room was

I didn’t have a problem with anything

The Cleanliness

Wasn’t aware I had to pay deposit