Novotel Makassar Grand Shayla vs Similar Hotels

Standard quality for this hotel tier.

Rooms were generally described as comfortable and spacious.

Rooms were described as spacious and comfortable.

Some rooms were described as outdated and issues with room allocation.

The shower towel is clean but the color turned grey, indicating issues with cleanliness.

Some guests noted cleanliness issues, particularly with the gym and staff practices.

Some complaints about cleanliness and maintenance of the rooms.

Some complaints about room cleanliness and issues with a lingering smell in the initial room.

Standard quality for this hotel tier.

Multiple reviews praised the hotel’s strategic location, making it convenient for travelers.

Hotel is centrally located with good access to city amenities.

Multiple mentions of a perfect location, especially near attractions.

Standard quality for this hotel tier.

Staff were highlighted as exceptionally helpful and friendly across multiple reviews.

Staff mentioned as friendly and helpful in multiple reviews.

Staff is described as friendly and helpful; positive comments about their service.

Standard quality for this hotel tier.

Breakfast received positive remarks, but there were some criticisms regarding variety.

Breakfast was generally praised, but some service issues noted.

High praise for the breakfast and food offerings.

Standard quality for this hotel tier.

Some amenities like the gym and pool received mixed reviews; improvements needed in cleanliness.

Amenities such as the swimming pool were criticized for their size.

Good facilities available, although some were not explicitly mentioned.

Standard quality for this hotel tier.

Guests felt they received fair value for the price paid for their stay.

Several guests noted that it was a good price for the services offered.

Guests generally felt satisfied with the overall experience for the price.