Renaissance Montreal Downtown Hotel

Lovely big room and bed.

Couldn’t get anything but HOT water from the shower. Exterior of hotel blended into surrounding grey buildings, so we walked straight past it, at first. Had to retrace our steps (with heavy bags), considerably

Equipe simpática, comunicativa e amável. Amplitude do quarto e do banheiro. E lencóis e toalhas com cheiro de limpos.

Os carpetes davam a impressão de não serem limpos com frequência, deixando um odor de sujeira nos ambientes. Senti falta de garrafas de água no quarto, que foram entregues após minha solicitação.

Love the location, everything is close by. Breakfast was top tier, love the rooftop restaurant inside

i wish breakfast could close at 11 am on week days not 10 am because when you are on vacation you don't want to wake up early. Also, room service $40 extra, not fair to me.

The staff are very helpful when you check in

L'emplacement, les équipements, l'amabilité du personnel

La chambre faite à 18h.

L emplacement l espace chambre le service parking et le rooftop

Rien

Excellent location and very nice room

L’emplacement est idéal, au centre de tous les centres d’intérêt. Les repas et petits déjeuner proposés sont très bon et copieux. Enfin, mention spéciale à l’ensemble du personnel qui est très aimable et efficace.

Location centrale Camere ampie Colazione a la carte di qualità in un contesto piacevole

Non è stato gestito dallo staff e da Booking un problema sulla prenotazione: io ho prenotato una camera con 3 ospiti con colazione inclusa. La struttura ha detto che la camera prevede solo due colazioni incluse e ho dovuto pagare la terza.

Tout

Rien

Très bel hôtel avec deux restaurants dont un très bon asiatique Très bon petit déjeuner à la carte Chambre confortable et propre Service de valet Personnel de l’accueil charmant et très sympathique

Rien de particulier

The staff at this property is excellent. We needed extra pillows and a bathrobe which were immediately delivered. The restaurant East and the rooftop restaurant have very good food and service. Special thanks to the lady that checked us in and the concierge Veronica who had balloons and a birthday treat in the room upon our arrival. The valet staff is also excellent. The location is good and within walking distance of many places. If I returned to Montreal I would stay here again.

Veronique at Hotel Renaissance Montreal took wonderful care of us throughout our stay. She was warm, attentive, and gave us fantastic restaurant recommendations that made our trip even better. Thank you!

Great lobby, decent restaurants and nice terrace. Rooms were a good size and the beds were comfortable. The location is right downtown, but not convenient to the old city tourist attractions. Very convenient for jazz festival however. Service at the hotel was very good.

We went there for breakfast to celebrate our anniversary. Even though the restaurant was almost empty, we had to wait in line for nearly 15 minutes. I ordered the Eggs Benedict, and it took about 10 minutes to arrive. The eggs had barely any hollandaise sauce and were completely lacking in flavor. Overall, both the service and the food quality were very disappointing. I wouldn't recommend this place.

I’ve been to Montreal several times but this was my first time at the Renaissance. It was an all around excellent experience. Aside from having a view directly into a building (wont be the case for all rooms), my room hit all the marks for what defines a great stay for me - space, comfy bed, good outlets/lighting, nespresso and kettle, cozy robe, and clean and spacious bathroom and shower. The gym was also decent, and location was excellent for proximity to central station and other conveniences.

Well located near to shops and restaurants. Great ambience and uniquely decorated. Love love love the swing in the lobby. Good size room, plenty of space to put things in the bathroom. Quiet so got a good nights sleep. Extremely clean. Service impeccable. Well stocked bar and they do a mean Negroni!

Location, decor and friendly staff

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A heartfelt thank you to José Martinez, Chef Concierge Lead Navigator and the entire Montreal Renaissance Hotel team. My family and I stayed at the hotel in 2022 and had a wonderful experience, so when my parents recently returned for a visit, we reached out ahead of time with a special request to surprise them. José and the concierge team were absolutely incredible. They were thoughtful, responsive, and went above and beyond to help us create a memorable surprise. Their attention to detail and genuine care made all the difference, and my parents were delighted. Exceptional service like this is what sets a great hotel apart. Thank you for helping us create such a special memory - we truly appreciate it and look forward to staying with you again. We also love the decor of the hotel. The property is beautiful, stylish, and welcoming, with an amazing rooftop terrace that makes the experience even more special.

Tout

Rien

Great location and pet friendly

Stayed in a 1 bedroom suite with my husband and so for a weekend trip to visit McGill University. We arrived super late (1AM) and there was no one at the Front Desk to check us in. We waited a few minutes and then called and about 10 minutes later someone showed up. Not a super long wait but after an exhausting trip late in the night, it would have been nice to be able to check in immediately. Ended up getting f a 2nd floor room which I think was the biggest issue. There was absolutely no light in the room so you were walking around in the dark. The only way to get any light in was to open the blinds but 1) after sundown it doesn’t help bc it’s dark outside and 2) during the day it’s on the 2nd floor so everyone can see right into your room. The room also faced the street and an alley so it was extremely noisy all night. You can hear sirens, traffic and drunken folks in the street. I had a horrible nights sleep. The room itself was beautifully designed and spacious so I really wish the lighting and noise situation could be resolved. We didn’t eat at the restaurant but we had drinks and the espresso martini was one of the best I’ve ever had. The hotel has a lot of potential but there’s no way to know if we were on a higher floor the light situation and noise situation would be better. The location was perfect for us being walking distance to McGill and Old Montréal. I’m not sure I would book again. Part of me hopes the situation would be better on a higher floor but if I got stick again on a lower one I would not go back

Perfect location with a boatload of issues: - we arrived with multiple bags, carry-alls and two larger coats which took us two trips to bring to the lobby. No one offered help and all we needed was a luggage trolly. I assumed the hotel did not have any. The next day, I spotted 6 of them in the corner of the lobby area, which means they *two* individuals at the check in desk chose not to suggest them. That ='s a fail - Travelzoo Deal purchase, which means we expected to receive a "dog suite", but this unit has been left in tattered conditions, lack of lighting, instead of a closable bathroom door there is a sliding door that does not shut the one space you'd want privacy. That ='s a fail - When your bathrobes are unwashed and pilling to the point of large chunks of fabric coming off, it's time to retire them. This one is a serious fail - 3 nights, our room was serviced once, the conditioner bottom, which is attached to the wall, was empty. That ='s a fail - the sliding bathroom door has not been wiped or cleaned in a long time, along with the handheld shower head. That ='s a fail These all add up to an experience which could have been slightly raised and changed what, outside of the hotel, was a wonderful visit

Everything was great

The room window was really small and the room itself was quite dark

Room is great layout, spacious and newly renovated. Hotel in perfect location, easy to access tourist attractions. Front desk team and Concierge team are amazing and enthusiastic, specially Veronique from Front Desk team, who always go above and beyond. She ensured we have good time (big thanks to her) and always make us feel welcome from check in time till end of stay. However, Housekeeping service was upset us. We stayed for 2 nights and we were informed that service is everyday. So, before heading out we always stopped by front desk to informed we out and want service but at the end of the day room still not serviced. But again, Thanks to Veronique, she take a good care of us and handling situation really professional that make me plus a star to 4/5 haha. Overall, except Housekeeping service, everything was amazing. Will come back and hope hotel communication is better for service.

It started as our second choice for a hotel close to McGill for my brother's celebration of life. Following our stay there, it is now our first choice for Montreal. The accessibility suite was perfect for our needs, except for a slippery wheel-in shower floor, the concierge responded positively to our concerns. Staff are warm, friendly, the ambience inviting. From start to finish, it was perfect - both my 95 year old mum and her caregiver were treated with dignity and respect. The East restaurant for dinner is amazing - the lychee sangria must not be missed. I found the low noise level to be really good for my neurodivergence, and also for people with hearing difficulties. clean, rooms, funky art details, Nespresso machine in the room! Location just off St. Catherine St. is great for doing things within 20 minute walking distance. i would recommend this hotel/restaurant for friends, and i will stay here next time I'm in Montreal.

Hotel is in a great location--just one block off Eaton Centre and the reso station. We were able to walk everywhere, 5-10 min to McGill, 15 min to Chinatown, 25 min to Old Montreal. If you like to explore a city by walking, this is a good place to be. The hotel room itself was fine, no issues, and everything was clean. The gym is more than adequate. Although the equipment is not the newest, everything worked well and there was plenty of room to work out. There were 3 ellipticals, 1 reclining bike, 2 treadmills, and the free weights area. Would stay here again.

Excellent location. Very clean, staff was friendly. Nice rooms and cozy beds.

Third time in the last year. I honestly love this place, amongst the best boutique hotels. Top rate restaurant! Staff are amazing. Nicholas is very friendly, along with all other staff.

Can’t think of one thing I don’t like. Love it all!

Location, bed

The staff was great. The restaurant food was amazing. We had both dinner and lunch and both were great.

Excellent

Hair dryer

La localisation parfaite pour visiter Montréal. La chambre spacieuse.

Pas de pression pour la douche !!

Location and more boutique like.

When I arrived at 2:00 pm local time I asked if my room could be made available as I had several virtual meetings to attend and I did not want to take these calls in the lobby. I was met with a dower non enthusiastic “nope” to my question about room availability. I indicated that I am a Gold Elite member but that seemed to also fall flat. I was told that check in time is 4:00 PM I set up my laptop in the lobby and tried to do some work. Approx 30 minutes later, I was told by the same now smiling person that my room was ready and an upgrade had been provided. Wonderful response but hotels need to remember that first impressions in life matter and as a first time guest at this expensive hotel, I did not feel very welcomed receiving a grunt upon arrival and being made to feel that my presence was an inconvenience Overall the hotel is lovely, quiet and full of meaningful amenities I should mention that I had a rental vehicle and while the hotel handles this portion quite well, the valet service begins at 7:00 AM and I had a 6:00 AM flight. In my case, I was given instructions to go and find my car at the hotel’s lot across the street and that was a demanding task at 4:30 AM to try and locate my car. Make note of this inconvenience if you have an early flight like I did.

The comfort of the bed, Friendlyness of staff at check in. The overall look of the hotel: everything is very beautiful. The amenties of the room: choice of cofee, bluetooth speaker, large shower, smart tv. The temperature of the room was warm when we arrived.

This hotel is in a good location and is very comfortable. The hotel restaurant/bar was very nice and we had a very enjoyable meal. We had a nice room and stayed 3 nights.

Sadly our room was not cleaned on the last 2 nights which I can completely live with but our coffee facilities were not replenished and this is more annoying and a fundamental of a hotel stay.

Customer service and location

The lobby of the Renaissance Montreal Hotel is a welcoming treat. We were there in October, and a fire (electric) was often dancing in a wall hearth which added a nice warmth to the modern decor. We were there with our grandchildren (ages 7 and 10), and there was a SWING in the lobby which they loved. Receptionists Audrey and Joanne were particularly helpful and friendly in making suggestions and adjustments to our room in order to better accommodate our stay with young children. The restaurant off the lobby offered delicious meals with an Asian flair and the Crepes Classique and Crepes Renaissance were a delightful surprise. Server Gabriel was kind, friendly, and efficient. The rooms were spacious, clean, and comfortable, but we found the wall paintings of large faces - in our rooms, created with wide brush strokes of black paint - jarring. The hotel was convenient to a nearby mall with an expansive food court and arcade, and the fabulous Indigo bookstore was a block or two away. The old city was about a 15 minute walk.

Felix at the east restaurant in the hotel is an excellent attendant to the customers. We had experienced a 14 hour train trip from NYC and arrived almost at closing time. Felix was very helpful in our selection of menu items and adult beverages. Over our 2 day stay we ate at the restaurant 3 times. We look forward to seeing Felix on our next visit to Montreal.great restaurant and hotel accommodations.

Location

Booked through booking.com which is a mistake as I did not earn any Marriott Envoy points even after spending $2,000 for 3 nights. Holy cheap out.

Good location and service.

Very noisy hotel on a Main Street. Terrible food and service in the restaurant. They need a lesson in Customer service. From desk customer service rep Joanne, was the only positive encounter we had during our stay. Would not recommend.

Nice location. Clean rooms. Good service

Very short stay but comfortable and had good pillows!

Nice hotel but no pool. Quite expensive for what the hotel offers in amenities. Very modern hotel Lovely area around it. Lots of shops and restaurants.

Clean Room and great staff

Concert jusqu’à minuit

Good a corner room with the most amazing downtown view! Huge room, great amenities, very clean and modern. Huge recommendation! Will definitely come back!

Great location near to train station. Not far from the airport. Friendly staff Great breakfast

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This hotel was a fantastic choice!! Amazing staff, incredible location, spacious downtown rooms. I highly recommend and will be returning. 💯

Great stay! Amazing pool.

Good room and great location

Great location and staff!

Hôtel assez design, propre et central pour visiter Montréal. La taille des chambres est bonne (nous avions 2 lits doubles) et les lits sont confortables.

Le personnel au petit-déjeuner était un peu lent et nous aurions aimé avoir un buffet plutôt qu'un petit-déjeuner à la carte

Very spacious, impeccably clean rooms. We truly enjoyed our stay here!

Location Location Location! Feels like a boutique hotel, feels like home. Was in suite 204 for most of my stay, which was very comfortable, Murphy bed very comfortable, great desk by the window to work. Enjoyed the great restaurant on site, where I invited guest my last night to join me, ended up spending about $700 on food / drinks during my stay. Already reserved for Sept 7 to 12 as my home base for my next business trip.

Had an amazing time at the Renaissance. Came in town for my birthday weekend and they welcomed me with a beautiful note, cupcake and room upgrade. The staff were very friendly and accommodating. Location is perfect walking distance to a lot of shops and restaurants. This was my first experience with this hotel and will definitely won't be the last. Thank you for making my birthday special.

Very nice hotel, aesthetically pleasing to look at and the location was A+ excellent! Everything was walking distance and the staff were friendly. Third time returning back when visiting from Toronto to come here. Thank you!

The TV was extremely slow in room 703. It kept shutting off and turning black. This was the last room that we booked on a whim, because, everything was already booked, however the TV took million of years and there was no AC or very little air flow. We were both melting in the day/night. I would also prefer the washroom to be double checked as there was still dirt scum and hair in the little corners that is clearly visible.

It took multiple days to get housekeeping to the room to switch sheets/towels and make the bed. Took close to an hour to find a package that was delivered to their front desk. Would not stay here again.

The hotel is fine, and breakfast in the restaurant was good. The location is a good 30 minute walk to the old part of Montreal. No bars or coffee shops near the hotel. You need to walk up to the Eaton Square shopping centre , but check when that opens.

It was very centrally located, with great walking, and the staff and food were excellent.

I was not happy with the hotels.com advice. When I booked, they did not tell me or you did not tell me that it was in US dollars. When I reached the hotel, they would not change it or would not assist in trying to rectify the issue. Please next time inform your customers that it’s not in Canadian.m dollars, when quoting.

Great location, very clean and bright

Location - v good. Room ok, but lacking drawer/ shelf space for 2 people. Very dark - lighting poor, especially for putting on make up. Quilt was far too heavy & hot for 25-35°C temperature. Housekeeping was rather lax in making up our room. At least 2 occasions front desk was informed. Not done until after 4pm. Another occasion not until 8 pm. One day, insufficient staff meant a simple breakfast took an hour and a half. East had delicious food, but some portions were too much. Pleasant roof top bar.

It was clean, and it has good staff. The location was great too.

nothing.

Great location to everything I wanted to be near.

The hotel is very kool and has a real “artsy” vibe. Everything about this hotel was amazing. The staff, the room, the restaurants, just perfect. We will be staying here again 100%

We really enjoyed our stay. Our room was very clean, the hair products were Kevin Murphy, Nespresso for coffee. Beds were comfortable and I loved the robes. My only two things that prevent me giving a rating of excellent were the dinning and there is no pool. Both hotel restaurants are an Asian infused theme. That was not a good fit for my youngest son. We needed up having to order delivery for him and room service for us. I was disappointed there was no pool. It said there was I believe , it was also listed on the amenities in the room. Other than those two things it was wonderful. Location was amazing, staff were wonderful, decor was very cool.

Don’t waste your money on valet parking, there is a parking garage across the street and that is also where hotel valet parking parks

A localização é excelente, a uma quadra da Rue Sainte-Catherine, a principal rua comercial de Montréal. Vários dos principais pontos turísticos da cidade podiam ser acessados caminhando. O quarto era espaçoso e limpo. O café da manhã era saboroso, embora fosse no sistema a la carte.

Não sabíamos que o café da manhã era a la carte. A refeição era saborosa, mas demorava muito para sermos servidos. Não é nada prático para quem tem pressa. Outro ponto a melhorar é a disponibilização de tomadas próximas das camas, um problema comum em vários hotéis.

Very nice rooftop bar, staff was awesome. Food was delicious and reasonably priced. They also have another dining option on the first floor. I did not experience that one but several food options, nearby and walkable to China town and Old port15-20 min. If you are into fitness, there is a Vitamin/supplement store across the street and there’s a Nike store, Also a short distance if you need short, shoes and things of that such. 10-15 minute Uber ride can get you to most attractions for those who don’t fancy walking too much. Clean, comfortable, a touch of class without being bougie! Nice place to stay and feel safe, yet reasonably priced. If undecided on what to eat, be adventurous and ask the bar staff for recommendations they won’t steer you wrong.

La proximité du centre-ville et du métro. Personnel accueillant et chambre confortable. Le bar en terrasse est vraiment très bien ainsi que la nourriture. Le petit-déjeuner était copieux et excellent.

Rien, j'y retournerais assurément.