Cove St Martin's

Fantasric location -so central and close to restaurants and bars. Lovely apartment- will stay again

No bedding for pull out bed

Location was ideal

Key collection procédure, should be easier. Better response to issues raised.

The location

The cups and cutlery were all dirty, there was food in the fold up bed when we had to then put on our own sheets and set the bed up ourselves for the third guest. Terrible communication to tell us where the keys were to pick up, meaning I could not get ready for the show and had to head straight there There was no bedding for the third guest at the start, had to request this once we already arrived.

Excellent lactation

Building entrance smells very bad because of close Indian restaurant

The apartment’s location is excellent for staying in London, and the size is generous.

Unfortunately, the sealed and deformed biggest door window in the living room (which was also the place the lod was supposed to sleep in the sofa bed) made it impossible to ventilate, with indoor temperatures exceeding 28°C during our stay. We contacted the provided number immediately upon arrival and kept trying throughout the entire stay. Communication is entirely without human contact — only via WhatsApp, with key collection through a code and lockbox. Despite repeated messages, we only received false promises, no alternative accommodation, and the problem was never repaired. No refund was given during the stay — only a later offer of 9% after formal complaints, increased to 19% after further escalation. These amounts are far below legal requirements and, in any case, were never transferred as the property withdrew from discussions. The sealed window also created a serious fire safety hazard, blocking potential emergency access to the balcony and an external fire escape route in the event of a fire. Unacceptable treatment of guests, especially with a child, and a complete disregard for duty of care.

Fantastic location

For the price, a few more provisions could have been included eg. Coffee machine & pods

Excellent location, modern fixtures and fittings, spacious apartment

It wasn’t cleaned to a great standard, still hairs in the shower when we arrived. There was a loud humming from the cupboard near the main bedroom which had the water heating unit and other equipment making it hard to sleep at times .

Good location, very central. Not too noisy considering central location Clean and comfortable Well-equipped

Check in poor - we were told by WhatsApp to go to one location then when we got there had to walk back to the apartment (which we had just walked past) in heat with cases Missing a sheet (they brought eventually) Blind in living room broken

L'emplacement central

Le frigo qui ne fermait pas à cause du congélateur plein Le code Wifi qui ne marchait pas La torche qui ne marchait pas à cause des piles très très vieilles la ventilation très bruyante la literie très inconfortable le gel douche avec le poussoir cassé donc pas d'accès au savon le coffre fort bloqué

Location

Wifi connection unstable very often

Great location, good price point.

No issue, great staff. Only slight issue no provision for bag storage if early arrival or needed post check out.

Location is great

I had to go to another property approximately 1 km away, at midnight, to collect the key to enter. The property would not give the key to my friend earlier that day to facilitate my late arrival. Also, the Internet was slow and stopped working completely after 1 day. Despite several messages to management, there was no response during the 5 days - on this issue.

Excellent location, clean and roomy flat, easy access to public transport and tour buses. The washer/dryer was a bonus for our pack light trip. Highly recommend!

The location and setup was great. It was very comfortable.

The AC didn’t work and when I got in touch with the management team they didn’t do anything to help solve the problem. The temp went from 23 to 25 overnight in the apartment and made it difficult to sleep. We used the fans but still was just blowing warm air around the room. We rented two apartments and both were too warm. For the money I spent I would have expected better.

Size and location

WiFi and was a bit warm not one floor fan

Location, 5th floor and balconies s as nd do spacious. Comfy beds and bedding. Fans as there wasn’t aircon..

Not enough kitchen utensils. Not all lights worked. Uncomfortable sofa. WiFi didn’t work.

Everything was amazingly great! The location is the best!

Perfect location for our weekend trip

The shower area needs a very minor bit of tlc - trim on bottom of door needs replacing and some sealant around too of Bath does too.

Covent Garden location was ideal for getting around including plenty of Underground stations. Very easy access to and from London Waterloo. There are plenty of places to eat (book for a place though) plus a local Sainsbury's for supplies. A well laid out kitchen with everything you'd need.

The apartment was very hot and, for the price, should have had some air conditioning. Opening the windows wasn't ideal as the night life was directly below and went on until 03:30. The main room lacked one of the pull down roller blinds, making it less than ideal for my daughter sleeping in the pull down bed i.e. very exposed. The remaining roller bling wasn't a blackout and there were no curtains. Some tea towels would have been a nice addition.

Excellent location, several subway stations, restaurants, shops, and walking distance to some of the historical sites

The property is clean and nice,

Very handy location for theatres

Mattress toppers had deep uncomfortable grooves

Location, freshness, vibe

Great location and a really clean apartment. Very comfortable bed in the master bedroom. Nice kitchen facilities and great to see recycling bins. Good shower.

The sofa bed in the sitting room wasn't all that comfortable, I was glad my 10 year old was happy to sleep on it, he seemed happy enough with it.

Good stay. Noisy due to central location.

I hadn't received my final email which gave instructions. I had to attend another property to collect keys. All in all that wasn't to bad as only a 5 minute walk away but if I had known in advance then I would have gone directly there. My mum is in a wheelchair so anything to help that experience is always useful to know. The telephone service colleagues were very helpful. I had to make about 5 phone calls. Eventually it was agreed that I would return to Cove St Martin where someone would meet us to hand over the key. The apartment was great and certainly ideal for a few days and 2 people staying. Great sized bedroom, sofa bed in living room was comfortable. Great size bathroom. We did have a balcony which looked out to the back and offices, no view, but was great to be able to open the doors and pop out there. All utilities were available for the kitchen including dishwasher, washing machine, fridge and utensils. Smaller size TV and we didn't have an issue with the wi-fi. Dishtowel, some cleaning materials and starter tea/coffee and milk for arrival. Great towels in the bathroom Excellent location with a few restaurants right below us. We usually stay in Covent Garden as a good base for most places to visit.

One suggestion please from observation. It would be helpful and safer, for those who need it, to have a grab rail when having a shower. Noise from the cupboard in the hall was quite loud. I thought it was the fan in the bathroom to begin with but was some other kind of unit. Not enough to keep me awake but was just present. I had requested a sheet for the sofa bed which wasn't dropped off. I hadn't mentioned in advance that I would be using the sofa bed but would have been good to have this once requested.

The apartment was lovely and perfect location

The noise at night was unbearable, check in was far too much effort

The location

No hot water in the shower for the first apartment

The apartment meets all the requirements of the most demanding customers in terms of equipment. Quality bed linen and towels, immaculate white. Perfect cleanliness, beautiful smell. A bathroom in a double bedroom and a second one in the hallway. Both equipped with a shower and a bathtub. Two terraces surrounding the apartment with a table and chairs. The position is phenomenal. You go down and you are in an absolutely gorgeous square with many restaurants and further other cafes and ice cream parlors.

What is not specified is that there is no good collaboration with those who manage this superb apartment and where the bill is deducted. The keys are taken from another address which is nothing more than an entrance to a block of flats. You are given the entrance code in the hall and there is a safe with another code where you take the keys. You cannot leave your luggage there if you arrive before 4pm. There is no Wi-Fi in the apartment. They gave us 4 sim cards for 6 people which did not work in the apartment. The UK is not in the EU so it was very necessary to have Wi-Fi in the apartment. For those who want to leave their luggage after 11am, no solution from them. I personally found one 100m from the location at 20 Crambourg where there is a small grocery store, for 6 pounds per luggage you can leave your luggage without fear. I recommend it.

Excellent location. Staff were friendly and helpful.

Fantastic location for West End theatres and Covent Garden. Spacious, light, airy and well appointed flat. Large comfortable bed and sofa bed (for one or two small people) Easy communication with hosts. Met promptly to receive keys to apartment.

A small confusion where to collect keys. Initially told Arne Street then property. However instant response from host resolved the situation quickly.

Great location and was very helpful to have a kitchen and washing machine. internet was very slow., but for the price and the value, I cannot complain anyway were were out and about most of the day. it was very convenient to have so many food options and restaurants and we walked almost everywhere to all the sightseeing and shopping areas. For theater lovers this is prime location next to so many theaters. First choice is staying in London loved the apartment and not being bothered everyday like in hotels but still got the room cleaned and stocked up every few days.

Great Host. This Apartment was in the middle of Soho next to al venues...

Great apartment in excellent condition and very confortable (the bed was excellent). Located in the centre of London. Very detailed instructions to access the keys. Very well equiped to cook . Extremely clean and modern.

Not enough plates and cuttlery for 3 people, one of the shades of the livong room was absent, (difficuult to sleep with the light). I had to pick up and leave the keys in another building, 5mn walk from the apartment. A coffe machine woukd be great.

Amazing location. Spacious 3 bed, top floor, apartment with large open plan living/kitchen. Front and rear balconies. The host was an excellent communicator.

Shower water pressure was limited but I guess maybe standard for central London.

The one bed apartment is gorgeous and is very comfortable. It's close to restaurants, cafes, theatres, plus the underground and buses. WiFi is slow but we were mostly out sightseeing, so not a major problem. There is plenty of storage in the property, should you be staying longer term, and there are heavy curtains to block out the light - which is a thoughtful detail. Would be useful to be able to store luggage in the building before and after your stay.

Location, Cleanliness, Comfortable bed, and a good shower

Only 2 mugs/ 2 dinner plates although booked for 3 adults. TV not working “not connected to internet” even tho there’s internet In flat. Would have liked a little TV last thing Sunday night. Reported this and staff did respond but we were leaving the next day.

The carpets were pretty dirty and a broken cabinet door in the bathroom. The location and walkability was great.

Amazing location, beautiful penthouse with an amazing balcony with views across Covent Garden. Comfortable beds and really spacious

Wi-fi was inconsistent

Everything was perfect.

1. The soap and shampoo dispenser needed refilling I the shower. Too late to inform once you are in the shower. 2. Wifi did not work when we checked in so had to speak to someone the next day. However the response was prompt and another wifi was shared. 3. Left luggage should be offered as a service even if it’s chargeable. Lots of options available outside however it would be a nice add on and convenient if the property offered the same.

Wonderful big apartment with a lovely bedroom, lounge room with kitchen and small bath room. Everything you need and the location is amazing. Apartment is on 4th floor, so you even get a bit of a view and you can open the windows.

Carpet floor wasn't 100% clean, but I guess that's pretty common in the UK and we're just not used to it.

Everything about this place fantastic. Smack in the middle of Covent Garden but still nice and quiet. Great options for dining, pubs and shopping right outside door 👍

The location is excellent. Within walking distance of the theatres. Bill’s is next door for a really great breakfast.

We would have liked to pay extra to check in early. We were told that was “subject to availability” but we were told on the day that check in would be 4pm and that was that. We were then given the runaround to get the keys - told to get them from Arne Street. We couldn’t access the key safe at Arne Street so messaged them and were told to go to the property instead. So we ended up checking in half an hour later anyway after being sent back and forth. The wifi is very slow. There are no mirrors near plug sockets so using the hairdryer or straightening hair is difficult if you haven’t brought your own mirror. This would be easily fixed with a shelf and mirror in the bedroom where the plug socket is. The bathroom cupboard door latch doesn’t work so the cupboard door is open all the time and the washing machine door latch is also broken.

Location is brilliant. Apartment very clean and well equipped.

London can be easy, who would guess.

There was no usable internet. The place is lovely but as we all know, in today's world, 3 days without internet is just not acceptable. There is no way I could convince my family to return here given our experience. No tv streaming, no internet on our phones, terrible.

Very central, comfortable and clean

The check in process was difficult. We were advised to go to a different property 5 minutes walk away to collect the keys only to find they weren’t there. We then were advised to go to the property and wait for someone to deliver the keys.

I can't really write a review about the property itself, as we were moved to their sister property SACO Holborn (which is also very good) due to a maintenance issue, just before checking in. Everyone was very polite and helpful though, we were upgraded to a two bedroom apartment and offered a 15% discount for the inconvenience. So everything was fine with our stay overall and I would definitely book both properties again!

Excellent location in the heart of Covent Garden, close to everything. The very large kitchen/sitting room is a real bonus.

The WiFi

Location was perfect , the apartment was lovely

It was christmas and busy on the street, which you could hear from the apartment but still managed to sleep 6 hours.

Perfect location and amazing support and service.

Location is great

There shower door not able to close properly. Some plug points doesn’t work.

Location and space

The fire alarm had a fault and went off during both nights stay. Woke up with a couple of bites too.

Not a lot looks a lot better on the photos than it does when you are in the room

Having to go to another building to pick up the key in the rain not able to check in till 4pm dirty carpet that look ready for the skip and bathroom floor not much cleaner

Great location, easy to check in

No WiFi and no 3G so we weren’t able to access maps etc until outside of the building

Location, comfy, clean

Great location, close to attractions and tube. Super convenient. Spacious, new, clean.

Central . Very good facilities . Very crab and spacious

Well appointed and clean. Great location.

We found the property at Arne Street hard to find at first where the keys were located. We then needed to get a taxi to St Martins due to the amount of luggage we had travelling with an 8 week old baby. Quite a stressful start. A lock box at the property we were staying in would be preferable.

The location is fantastic. The apartment had everything you need.

Checking in was complicated. We walked to the point where the keys were supposed to be, in a safe, but the safe was empty. We headed back to the apartment block and by chance, bumped into someone who could let us in and he said he'd return with our own set. We eventually checked in at 4.45 despite being there at 4pm as arranged

Beautiful apartment with 3 bedrooms. We were given an upgrade as our original apartment was unavailable due to a maintenance issue

Nothing

The location is absolutely perfect, quiet but accessible to everything!

Picking the keys up from another location wasn't ideal but not really a problem

Loved where it was , very clean in all aspects, just lovely

Nothing

Nice apartment, great location.

I cannot understand why I could not collect the keys in the building hallway rather than having to walk to another property 5-7 minutes away.

Location Location Location

Nothing

Great location, modern with all amenities

Nothing

Great location, very clean and tidy. Good size.

Good location. Felt secure in the building. Modern decor. Easy to contact someone to report issues. Issues rectified quickly. Bedding and towels were clean.

Conflicting check-in information. I had arranged to meet someone with keys, but then got an email to state to collect keys at the other building which was incorrect. Also received an email with key code information for someone else’s booking. Shower door didn’t close properly so this leaked over the floor when in use and no bath mat provided. This was rectified on day 2. Grouting in the shower is in need of a deep clean or replacement. Bedroom carpet did not appear clean as this was marked in places. The bathroom door does not fully open due to the fire detector in the ceiling. Strange not to have a luggage rack to allow cases to stay off the floor. Only 1 pillow supplied for the double sofa bed. WI-FI code on the key envelope did not work. An alternative was provided on request.

Clean, great location.

Getting keys from a different property to find not there. Not good with older family with reduced mobility. But member of staff met us at property with keys.

Excellent location Plenty of room as we were a family of 5 As it’s an unmanned apartment I would email them with anything I needed help with and they would reply very quickly.

Nothing

Location location location!

excellent location and stylish apartment

the quality of the sofa bed was acceptable but not great. Mainly to consider when traveling with elderly people.

Location, fabulous. Walking distance of everything you'll need as a tourist.

Check-in was not straightforward. Initially, we were told we could be met with the keys at 2pm. Then a message arrived to say we could not be met until 4pm. Upon arrival, the staff were not there and I had to call the phone number for an update. Only 1 key was provided. Wifi and data reception in the apartment was non-existent. It was impossible to look up restaurants, book taxis via app, or even use Google as there was absolutely ZERO signal. Apartment has seen a bit of wear and tear. Slightly dirty carpets, door handle hanging off, also visible mouse traps in the corridors don't look appealing. Weird smell in corridor of building. Apartment is in a loud area. If you're a light sleeper, this won't be for you. Sofa bed in sitting room only sleeps 1 person.

Well positioned right in the centre of Lund close to facilities

The first night, unfortunately the lift wasn’t working and it was on the top floor and I had just had a knee replacement

location is great, the place to collect keys is far for me especially with travel bag in hand

where the keys location is far

Inside the property your items are not safe- my last visit there one thief stolen my items during the room inspection- and after complaining booking.com. And property owner get refund -

Inside the property your items are not safe- my last visit there one thief stolen my items during the room inspection- and after complaining booking.com. And property owner get refund -

Great location! Check in was easy with good communication throughout. Met at the property by a friendly member of staff and much earlier than expected. Overall a good stay, only inconvenience is luggage storage after you check out.

Really gorgeous little apartment, beautiful designed and kitted out. In such a fantastic location too and surprisingly quiet for being so central. Communication was amazing (thank you Jorge) and all in all we can’t complain!

No luggage store. Generic communication masked as assistance. Had to collect key 5 minute walk away. Broken lift. Noisy. Expensive.

The location was so convenient

The shower booths were weak and the hotel key was in another location so a bit of a hassle and it is not a hotel so communication and the execution was not so smooth

Great location, very modern and clean, sofa bed was good quality

Great apartment in fantastic location clean and comfortable

So hard when you arrive late to get the key from another location would be better if key was at property or a key code lock

Brilliantly located, well equipped, spotlessly clean and felt very secure

The location was brilliant.

The air con didn’t work and it was hot. The place was overpriced. I originally needed a larger place but couldn’t change as it was non refundable. Having to pick up keys from from a separate location dragging luggage around Covent garden at night is not my idea of fun. This was an absolute pain at 10pm and was not detailed when booking.