Tiara Labuan Hotel

EVERYTHING WAS PERFECT

need to clean outside area (balcony) for level 4

Everything

Karaoke sound very bad and hope can fix it and adjust the microphone echo better next time..

Then gym and pool

Bathtub shower

Good location, bus took us to various places of interest, staff very friendly, pool great.

Exceptional

Our 4 th stay here Always used to be quite nice and we kept coming back to tiara This time around Poorly maintained room Bathroom pathetic Front of the room and corridor very poor condition Attitude of reception is not worth mentioning We were a group of 13 people and had booked 4/5 rooms for the weekend As there was small children requested at least one room early but they did not respond to this ! 11-3pm we waited as check in time 3 pm We were informed at 3 pm that the air conditioning maintenance work is going on in one of our rooms and asked to be waited again further Breakfast is lousy and really pathetic this time Requesting the management to look in to this as we really used to love this place!

As stated above

Location ambience room scenery

Breakfast could be a bit more inclusive

Bilik Tidur luas dan kolam renang sesuai untuk kanak2. Suaaana yang sangat tenang dan damai

Tiada

Location

Near to town.

There have a lot of bird and shit all around. The AC compressor is full of bird’s fur and shit, it will affected the air quality, hygiene, makes the environment getting moisture. Although the furniture was clean but it’s quite old. Some of it may need to do maintenance or replacement. Inside the room aura wasn’t that good, during late midnight able to hear something knocking the bedroom door. In fact we all were inside the bedroom and nobody at the living room area.

The food, the landscapes.

The villa facilities need servicing or maintenance.

Nice place

Big room size

虽然离市中心有些距离，但绿化实在太好，泳池很棒而且几乎是热水，酒店早餐丰富

没有

The staff were very helpful, pool was nice and breakfast and food in restaurant was lovely

The only negative was our room was very musty on arrival but after airing it out it most of the smell went away

Location was great, room was clean and spacious, breakfast was simple and adequate, people were lovely! Would come back here for future trips!

Some parts of the resort felt a little rundown... but I suppose that is to be expected of a property that has been around awhile. Overall, it was a pleasant stay.

The location and near to the beach, the breakfast is really good.

Swimming pool water is really warm, with the hot weather the pool temperature it’s not too suitable and also the pool isn’t properly cleaned. Sometimes too long to wait for a cocktail drink after order and too long to wait for food after order.

The location is good

Wifi unable to reach from the day 1 until the last day..the breakfast is not value for money,need to upgrade the type of food

Food and location is good.

Unclean - bird droppings, old damaged furnitures, lizards etc.

convenience

Nothing

Location and clean

前台服务很好笑容也很好，房间虽然有点旧，但是很干净，早餐很棒选择很多也很好吃，之前泳池比较脏现在很干净了，性价比很高，推荐！

没有

Beautiful gardens around a large pool. Friendly staff quick to respond to all requests.

Property is great surrounded with lush vegetations and is a walking distance from the beach. Has a gym and a swimming pool. They do provide shuttle to and from the main town.

Quite old with recommended improvements.

Vintage Classic

The air condition needs replacement due tonold age. Had to change room due to malfunction. Also the ceiling fan needs to be repaired as well

L'emplacement et l'extérieur de l'hôtel sont très bien. Esprit colonial avec des mares et des poissons. Nous étions au 4ème étage avec une suite avec une petite attention pour notre voyage de noce sympathique.

La chambre est vétuste. Notamment la salle de bain. En arrivant plusieurs milles pattes au fond de la baignoire. Pas de pommeau de douche uniquement une sortie de bain et un jet de douche non réglable. Chambre pas très propre de manière générale, traces douteuses sur le canapé. Le must, pas de buffet petit déjeuner alors que nous avions payé pour. Et nous n'étions pas prévenus à l'avance sans quoi nous n'aurions pas payé. Une hôtesse nous a reçu au restaurant et nous a informé qu'il n'y avait pas de buffet et qu'elle nous servirait des œufs saucisses ou fruits si nous le souhaitions. Nous avons attendu 30min pour qu'il nous soit servi qu'une assiette de fruit sur les deux demandées. Le jus d'orange n'était pas bon. Très déçu du petit-déjeuner.

Beautiful hotel and grounds! The pool area and the greenery everywhere are particularly delightful. The staff are friendly and helpful, the room is spacious and pretty. We did a pretty 1km beach walk into town to a food court, and walked back to the hotel after dark fine; the road had sidewalks all the way. Bicycle friendly hotel; ours stayed in our room!

The hotel would benefit from some refurbishment and love, as it's looking tired in places. We found the bed somewhat uncomfortable. We were disappointed that there was no breakfast buffet, even on a Sunday morning, because it was during Ramadan; but we were able to order enough to fill us.

Helpful staff

Update the hotel Pool was a little green

It’s a beautiful design hotel by Gilbert Osuga. Spacious rooms with a balcony overlooking a courtyard garden with a small pool. Room had a desk for working. Generous breakfast good coffee

Big room

The pool too deep for child below 12

This is my first time and i was woowwww!!! Even the hotel is quite old, but overall really exceed my expectation. Old hotel but feeling like luxury!! I aldy recommended to all my officemate to stay at Tiara when we all travel for work. Even my wife and me aldy plan for vacation in labuan just to stay in Tiara because everything was there. No need to go to other location . Hahaha . We just wanna relax there!

Please make sure u check your chicken before cook because the chicken taste like "rosak". Ayam berbau walaupun dah masak. Other than chicken.. all good!

The room layout The surrounding Though the hotel is a bit old but has been maintained

Location good (near beach), spacious rooms, comfy beds, excellent food standards, multiple choices for breakfast, good hospitality shown by the staff

Rundown structures and facilities

Everything

None

Loved the scenery,all about nature and flora

Cozy

Nope

The staff were awesome,so friendly and welcoming

Property showing it’s age in spots but good value for money

Location near to city.

Breakfast was good, the rooms were dusty and the pillows were hard & thick. Some villas are still under maintenance & repairs includes the swimming pool and gardens. Reception counter and the villas are in a different areas, need to walk further out to the main road.

Breakfast excellent. Good staff... everything is perfect for me n family. Tqvm

Pools Breakfast Staff in restaurants Room...

Room space it’s suitable with price

Personeel

.

Location is nice. Facing beach and convenient to go to the town. Staff was very pleasant and helpful throughout the check in process.

Urgently need to be upgraded. Facilities especially pool not very clean.. room furniture looks old. The breakfast need to be improved as well. Limited and not enough.

Very nice hotel with excellent staff. Breakfast each day was excellent.

Very helpful staff who were able to provide a complimentary shuttle service. This was very appreciated.

The kitchen area of my apartment was dated and in need of improvement (stained cooker and extractor).

Need to upgrade a bit

Vibes, breakfast, hospitality, the balcony & value for money

Issues with QR code menu in the room, slow response by restaurant. The omelette is too soggy. The sliding door lock for balcony of room 126 was not working - a safety concern.

Staff yg friendly ,makanan sedap

Karpet sgt x selesa,trutama bila duduk rasa miang Dan bulu2 karpet rsa tajam2 menyucuk. Mgkin ble suda upgrade ke karpet yg lbh comfortable.overall ok.

This is the second time we have stayed at the Tiara and our exports been wonderful once again. The staff are most attentive and you immediately feel welcome. Nothing is too much trouble and their service was faultless. The room, all the various hotel facilities and the restaurant are all as you would wish. The quality and variety of dishes in the Grill are excellent with the egg station at breakfast producing delicious omelettes and scrambled eggs with a wide selection of fruit, cooked dishes and pastries. The rooms are spacious and comfortable with all the amenities you would expect. The gym, steam room and sauna are well equipped and clean. The pool is a great pleasure to swim in and relax by. A shuttle service into Victoria and to the airport is an extra bonus. For those with an interest in history the museum in Victoria is most interesting and the hotel is only a short walk from the War Grave Cemetery.

Having to leave!

房間很大，每天整理的人很用心，房間每天都被打掃得很乾淨。 有泳池和免費到市區的接駁車，我每天都利用接駁車到我想去的地方。 hotel對面就有一個市集，從酒店門口走路只要越過馬路就可以到，每天下午到晚上11點都有營業，可以去市集用餐，餐點都很美味。 飯店裡面一個小酒吧提供的啤酒很便宜，Happy Hour的時間幾乎是整個營業時間。 房間隔音很好，進房間後就幾乎聽不到外面的聲音了。

淋浴水溫不容易調整，冷氣要開一段時間才會冷。 早餐很普通，大約吃第二天就會膩，遇到六日會有很多人用餐，員工早餐補菜的速度很慢。 我傳訊息預約抵達時從機場往飯店的接駁車完全沒有得到回應，利用E-mail很久才會回覆，而且答非所問。 後來是拜託馬來西亞的朋友幫我打電話去才成功預約到機場接送。但是從飯店前往機場可以很快在前台安排好，所以工作人員應該不常確認來自網路的訊息。

Breakfast is ok but not many choice of food. The pool is ok. Room is superb. Bed very comfort. All amenities can be use but bathtub look old and tiny.

The area in front of the room entrance is quite dirty.

Wife loved the surrounding and landscape with tree, plants and flowers.

Non that I can think off

The staff from the reception to the chamber, were friendly, obliging & courteous. The room was pleasantly huge & we enjoyed our stay. The gardens were beautifully lush & well maintained.

Location close to town and airport. Bed was firm and comfortable. Staff at breakfast venue very polite.

Stayed in a suite. Room lightings and aircon are fine. Furniture very old. Poolside cafe not open.

The gardens were absolutely beautiful

We were on the second floor & had to carry our heavy luggage upstairs as there was no lift to our room. The shower was cold. No hot water. There were no cushions on the lounges in the pool area, nor were there any umbrellas around the pool for shade

🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 (100 stars if it were possible!) The Tiara Labuan Hotel is truly a hidden gem on the island. From the moment we arrived, we were warmly welcomed by the reception staff, all incredibly kind, friendly, and always ready to help with any questions about the area. Their hospitality made us feel at home right away. The property is surrounded by lush greenery, with a beautiful tropical garden and a charming koi pond, a peaceful spot to relax and unwind. The hotel also offers a large and well-maintained swimming pool, a relaxing spa, and a fully equipped gym, perfect for both leisure and wellness. The restaurant is excellent: breakfast was included and it was abundant, varied, and of great quality—an ideal way to start the day. In the evening, we enjoyed the indoor lounge, where the bartenders prepared fantastic cocktails. The bar is impressively stocked, especially with liquors and whiskeys, and the atmosphere is perfect for winding down. In short: impeccable staff, beautiful green surroundings, complete facilities, and high-quality dining. If we could give a rating, it would definitely be 100 stars out of 5 ✨✨✨. Highly recommended for anyone looking for an unforgettable stay in Labuan.

I don't like carpet in bedrooms.

Peaceful tropical environment and well located. Staff very helpful

No pool towels available. Pool very cloudy & not appealing which is a shame as the location is brilliant.

I like the alfresco pool and the friendly staff trying to make my stay more pleasant.

I don't like the villa. Pool amd landscape at villa side not well maintained and far from what is seen on picture. It is like a separate world from the resort shown in pictures. Water quality of pool in villa side is bad - seems like no cleaning and maintenance at all. Housekeeping at villa side is bad too. Hardly have anyone in sight. No hand towels, no hairdryer no floor mat at villa side - need to walk to resort reception to get on my own. The walk from villa to reception lobby is not well-paved, not maintained and not sheltered. It was raining - walk to lobby to reach my GRAB pick up at lobby is daunting especially when it was dark. The whole path is not sheltered, not lit, not paved and not maintained. The stove in the villa is not properly cleaned. Stain with oil! Only 3 sets of plates, cutlery but my villa for 6 paxs. I need to get everything from the reception at the resort side and the walk there is not nice at all.

The room was huge.

Water tap wàs damage on arrival.