Lucky 8 Hotel

Confortable y agradable. A pesar del aspecto antiguo es bastante cómodo para pasar varias noches. Un lugar sencillo. Nosotros no hemos tenido problemas de ruido y la atención ha sido excelente. Un lugar a elegir si vas por el barrio.

Pequeños detalles sin importancia.

Clean

Nice

Location

I now have bedbug bites from my stay there.Very disappointing and points to poor hygiene of the hotel.The toilet was dirty and now given the bed bugs,not sure if the sheets and towels are even cleaned on a regular basis.Disgusting!

le personnel est super gentil !

Il y a eu au deuxième jour une coupure d’électricité dans ma chambre.

Friendly staff location good

Lightning in bathroom parking we got a fine mattress was very thin

War super.

We were booked in for 1 night on Saturday 1st August 2026. We arrived about 19.30pm and on arrival we were asked to do the usual protocol pre authorisation of a card, passport or driving licence and fill your details in which we did. After 5-10 minutes another male came out took us down and alleyway to our room for the night, not even in 5 mins and the same gentleman chapped the door said there had been another booking under the same name, strange I thought. So away back to reception we go and the gentleman receptionist said he thought I said another name and showed me the other guests details to which my reply was not that’s not what I said. Plus we were in reception for 10mins so he had plenty of time so see that they were 2 different names. So basically what happened was they overbooked so they didn’t have a room from us so we were sent across the road and round the corner to Best Western Ilford Hotel. They didn’t show any sign of emotion as in apologies nothing so wouldn’t recommend this hotel at all.

Low quality pillows noise of train in morning old furniture

Nothing as i was not allowed in because i forgot my card

The way i was treated i would never go there ever in mt life.. no empathy for customers

N/A

WARNING WARNING WARNING BED BUGS BED BUGS BED BUGS

It’s right in the centre of Ilford. 2 minutes away from the Exchange Mall. Amazing staff who always welcome me with a smile.

In the heat, there is no air conditioning. Nice fans were provided though and the rooms had sufficient ventilation.

Very basic

Put a hold on my card for £100.00 that took over a week to come back. More hassle than it’s worth.

Sin duda la ubicación, está a poco de la estación con línea Elisabet line y eso es una maravilla para moverte por todo Londres , distancia al centro en 15 min aproximadamente

Nos complicaron a la llegada , porque en la reserva pone pago en tarjeta pero ojo TIENE QUE SER FISICA no te dejan con contacles por lo tanto la revolut no te vale si no la tienes fisica , problema para los que vamos de otros paises . Capacidad de resolucion cero , era pagar con tarjeta o sacar el efectivo si o si , todo esto para la fianza.

Poor pillows, I had to use the duvet as a pillow, the water switched off twice while having my shower, so I couldn't complete it. When I tried talking to the 2 people at front desk in the morning while rushing to work, one was very abrupt and rude. I even told him I can show him videos.

It was good for the price. It was just a place to rest our heads and it had all the facilities we needed to sleep. The man at the front desk was very helpful.

The rooms were a little noisy due to thin walls. We didn’t sleep much the first night a couple was arguing, for example. Additionally, when we came, we brought our own fan as it was during a heatwave and we didn’t know whether the room would have one (it did). However, when it came to leaving, the reception staff called us up to accuse us of stealing their fan! We explained that it was ours and asked them to check CCTV which they did and realised they were wrong, but it was still not a nice experience to be accused. The lady on the desk should have investigated prior to accusing. Perhaps some additional training is needed on how to handle such situations.

The room hotel represents *** standard class with beds, one desk and chair, fridge, wardrobe, TV and free WiFi access. Bed linen was clean and towels were exchanged every day. The bathroom was renovated with clean shower and toilate. The staff is communicative and helpful. The hotel is located in 4 zone and well communicated to Stanstedt airport and London Centre (only 30 minutes), the Elizabeth line just around the corner. There are many shops, restaurants and gallery in the area.

The room was quite small for four member family, just for an overnight stay. The furniture was old and requires replacing. No hairdryer available at room, for longer stays and people abroad it would be additional convenience. Lack of air conditioner in room, only wentilator available.

Do not waste your money on this place. You may think it’s a bargain, however it isn’t worth spending anything. Firstly, when you arrive they charge you £100 security deposit which I was not made aware of. And I was told that I won’t get it back for a whole month. The room was definitely not worth the money I had used to book it, and then with that stupid £100 deposit, you must be thinking it’s a nice enough room. We got placed in a tiny room, with cheap furniture, carpeting and bedding. As for the bathroom, it wasn’t horrible but they only supplied us with 1 small packet for a shampoo & body wash, there were two of us. And lastly, as we were opening the blinds to close the window, we found a pair of underwear hung out the window on the handle. There was no one at reception when we tried to talk to someone about it, and they told us that the reception was 24 hours.

Bed

More towel

Estaba cerca del una estación de metro y de tiendas y restaurantes.

Nos dieron toallas solo para una persona, siendo dos en la habitación. Pone que tiene secador, pero no tiene. La tarjeta se desactivaba (sin llevarla nunca cerca del movil, sino en la cartera) y tenia que ir todas las noches a la recepción a volver a activarla. La habitación no esta preparada para ir en verano, solo cuenta con un ventilador de mesa que pudimos poner a los pies de la cama. Con respecto a la calor, tuvimos que dormir todas las noches con la ventana abierta para que entrara aire, al estar la estación de trenes cercas se escuchaba el metro cada pocos minutos.

Clean and tidy and great for the railway station

Good

Location of my needs

Uncomfortable mattress run down mattress you can feel the sharp springs on your back

La ubicación, cerca del metro que te lleva al centro

La moqueta no es muy higiénicas, pero creo que es normal en Inglaterra

Good

Good

We were very pleased with the staff, very friendly and try their best to help us. We had a nice clean bathroom. Bed was very comfortable. We had a very handy fridge. Considering current situation , the room was value for money.

Room size was reasonable, not much air circulation. No fan was available but once requested delivered next day, good service.

Clean rooms

Hot and slime pillows

Localizado bem perto do metrô

A arrumação do quarto

NA

NA

Very dirty

Dirty

All of it

N/a

Nothing

Very bad

good

good

propre bon service

seul chose pas d'accord qui prend 100 pounds comme caution. manque réfrigérateur

nothing

Terrible experience the guy at reception very rude he left me without a room taking the last money i had and im still waiting for a refund one week after... Unprofessional, rude and frustrated behaviour... Previously the gave a me a room smelling strong chemicals and acted like the problem never existed

We had an excellent experience at this hotel! 4 of us stayed here for a weekend trip to London and the staff here were very kind and friendly to us the whole time. They were kind enough to let us drop our luggage at the hotel while we explored because we arrived hours before our check in time. They also let us leave our luggage in the hotel while exploring before heading to the airport as we had to check out at 11am but we weren’t heading to the airport till 3pm. It’s located right next to Ilford station so it was very easy to get around the city. There are also a few pubs around and restaurants for food. The area and hotel was quiet enough although whoever was in the room above was there was a constant thumping at times which was bothersome. The rooms were spacious enough for the 4 of us and the bathroom big enough too which was also wheelchair accessible. Our rooms were very clean, had multiple mirrors for pictures/makeup and the towels were replaced daily and the staff were always kind and responded to any queries nicely. Overall the hotel had a really nice atmosphere and I would definitely recommend. It has an amazing value for money. 5/5 would come again.

It's usually a fair price. You get what you pay for. It's very convenient for the station and local shops. It's usually reasonably quiet inside. Rooms are cleaned quite well and are generally cosy.

Decor and furniture are definitely dated, carpets need replacing and some of the plumbing in some of the rooms isn't good. Fire doors in the corridors don't always close quietly. It's not a purpose-built hotel so some of the rooms are odd and rarely spacious...but again, you get what you pay for.

Close to the tube station.

Broken shower,broken light switch in bathroom Light wall switch did not work.

good location. noisy upstair guests but after telling reception that was taken care of

noisy upstair guests

Muy bien

Sehr gute Lage und Ruhig

I don’t like it it was not that good

the rooms are very small and so uncomfortable even though the heating was not good

Nothing, as i did not even get to check in because they asked me for £100 additional charge over the booking fee which was not mentioned before paying the original amount shown in the app

They asked me for an additional £100 fee over the original price shown in the app.

Céntrico y recepcionista 24h

Anuncian por Booking un cobro de 50Gb en concepto de fianza y cuando llegas a hacer el check-in te exigen 100Gb que no devuelven de forma instantánea (devolución de compra or tarjeta) a la hora del check-out, en mi caso tuve que esperar casi un mes para que me llegara la transacción internacional.

Nothing

Everything including the customer service, customer whenever you message them a robot replies. Been 3 weeks still haven’t received the deposit refund.

None

Smelly

BED BUGS!!! My stay was terrible 1e room i checked in I spotted 2 BED BUGS disgusting i took pictures and a video and confronted the hotel staff! I could clearly notice this WAS DEFINITELY not there first COMPLAIN ABOUT BED BUGS!!! There response "We will book you in to a new room! Same problem again BED BUGS!! And I been bit on my back I have 3 red bumps and a rush around it I showed the hotel staff but again there response is have "Washed your clothes" have you had your clothing on the ground" Refunds they tray to avoid by any cost!! Same if you check in they WILL CHARGE YOU £100 Deposit what you "Get back when check out!!!!<<<<<<<Not treu YOU WILL NEED TO WAIT 5,6,7,8,9,10 Working days DEPENDING on your bank they will say Be careful people this a terrible hotel Definitely not a Luck you wanna experience Julian L

Nothing

Poor value for money. Sockets were not working, the room was bad.

It was good and staff was so helpful

Very clean, polite staff bed was remade every day tea coffee replenished. Room was spacious double at an unbelievable price.

Nothing, best value budget hotel I have stayed in in London.

Stazione vicina molti ristoranti

Moquette un po odorosa

Nothing after booking the hotel we got the train to the hotel to only be told when we arrived that it's a extra 100 holding deposit although they pointed out it's at the end of the info on booking.com it is all the way at the end in small print this should be made clear in the price

Asked for money to be returned and it never was

nothing much. Positioning of the power sockets

Pretty much everything.

The location is near to the station and Ilford exchange

Just the deposit

The location was very close to the Ilford train station which was a huge convenience. There are also lots of restaurants close by.

The pillows were so flat, literally non existent. We requested extra pillows after the first night. They forgot to provide us on the second night. And we only got them for our final night after another request.

🙏🙏🙏

Alle personeel leden zijn zeer vriendelijk we zijn goed geholpen ben met mijn moeder geweest die slecht ter been is en alles verliep vlekken loos . Medewerker meneer Ali heeft de laaste dag heel goed geholpen. Wij komen hier zeker terug

Hou de prijs het zelfde maar geef net iets meer voorzieningen Ontbijt setje verzorging producten.

The location of the property is good its all over clean

One of the worst hotel experiences I’ve ever had. I arrived late after a long, exhausting day of meetings across London. It was raining heavily, and both my wife and I were extremely tired. Despite visible parking spaces on the hotel driveway, the receptionist refused parking rudely and provided no help with street parking information. I was sent outside multiple times in the rain to figure out paid parking myself. After that, I was told the room I booked at Lucky 8 Hotel was not available—without any prior notice. I was forced to walk 7–8 minutes in heavy rain with all my luggage to two different properties, rejecting the first due to extremely poor conditions. Even after accepting a room, I was made to walk back again to the original hotel to complete paperwork and pay a £100 deposit, then walk back once more. I finally got access to the room at 12:43 a.m. To make matters worse, at 7:00 a.m., the receptionist Marius knocked on my door and demanded I move my car because someone else needed the parking. Total lack of professionalism, empathy, and basic hospitality. Absolutely unacceptable. I would not recommend this hotel to anyone.

The broadband connection was poor, making it impossible to do anything online. Due to poor broadband, I couldn’t do anything on the internet.

Near to main lane

Nothing

Nothing

We had to buy food and had the food in a common room in spite of the fact that they had a kitchenette. For the location, it was perfect.

The hospitality was zero The staff were not courteous. They will not greet guests warmly and would not answer greetings The hotel mgt removed the visitors chair from the reception. The hotel was not children friendly. Poor internet service. No intercoms in the rooms No hangers in the wardrobe No effective communication with guests. Relocating guests without prior information or notice.

Staff ok

Lots of noise, slammed doors, crying children. ....

I like nothing about this place , the place really needs some renovations the photo of rooms online was very deceiving nothing like what you saw online

Dirty sheets with blood ,outdated room broken furniture stinking smell and the constant noise of slamming doors

Nothing at all. The receptionist was so rude and he didn’t even know how to talk with the customers. I really don’t recommend it everybody to visit here in this Hotel and the room was too messy and stinky.