Hotel Neo Gubeng by ASTON

Location was my concern ,very close to gubeng train station

The room was not clean Towels etc, too old and dirty

Nice, big hotel. I chose it because it was close to the Gereja Katolic for Christmas services. Tge staff were friendly and helpful, the breakfast was extensive

Sarapan enak, variasi cukup lengkap. Lokasi dekat stasiun KA.

Pintu kamar hotel agak merepotkan saat dibuka

I have stayed in many hotels in this price range in Indonesia and this hotel was the absolute best I've stayed in so far. Very comfortable bed, clean room, good air-conditioning, all was excellent.

The hotel is situated next to a very busy road with barely any side walk. I've tried to walk to places, but that was nearly impossible, I had to take taxis even for short distances, which I really disliked.

The staffs were extremely helpful

Good reception service, clean room. Functional tv with many English spoken channels, below translation

No free water. 15.000 and then after it free to refill

A very friendly boutique hotel, in a good quiet inner city location, close to numerous coffee cafes, including the famous Igor's, a great nearby gym and the railway station

The room had no fridge but drinking water is available for free from a dispenser in the hall.

A small , very clean boutique hotel in a leafy street close to a good gym , the main railway station and plentiful coffee cafes. We stayed in a superior room, spacious, with comfortable bed , good soft pillows and excellent air conditioning. The only downside, the room has no fridge; free water is available from a dispenser in the hall. A buffet style Indonesian breakfast is available, which varies from day to day . The staff are attentive and very friendly. Overall an excellent budget choice of accomodation.

Poor maintenance. The bedsheet is dirty. The pillows are old, yellowish and smelly. The towels are smelly. The toilet tissue holder is spoiled and they just keep it like that. Poor housekeeping service. The helpers are noisy and keep chatting. They never refill items properly. Poor listener (when I asked to clean the hairs in bathroom). This hotel is not recommended and I won't go back again ever!

Rooms are smaller than they appear on photos, nevertheless it’s alright for just one night.

Bedsheets were really dirty, full of (what seemed) old blood/urine stains. Staff was friendly but no one seemed to speak English. In the evening (10pm) the lights in my room wouldn’t turn off anymore. After calling to the reception multiple times after 20 min. and explicitly saying someone has to check it out someone finally came up, pressed the switches a few times and said to get a mechanic. Again, 20 min. later a young men showed up, pressed the switches a few times and disappeared. After more than half an hour I was called they could not fix the issue tonight. My question if I’m supposed to sleep with all the lights on and if I could get a different room was answered with “okay sir, good night” which confirms they had no clue wat I was saying. At this time it’s almost midnight, I had to get up at 4am and was really annoyed. Didn’t bother trying talking to the staff anymore or file a complaint directly. Honestly been such a bad experience that I will not book this accommodation again.

Het is perfect

Could not have asked for more

Aircon

The rooms were clean and staff was friendly

Some of the breakfast items were cold and set up stretches outside which isn’t clear

Hotel very comfortable, all staff very kind and helpfull, reception 24hours with a fast response to handle any issue and my request. View looks good with city view. Breakfast is good, 3 star hotel with many menu and stall menu. Happy stay here

The hotel is in a good location on a quiet street, so it's possible to step outside to take the morning air. There were plenty of staff who were always friendly. The value was excellent.

They falsely advertise airport shuttle. The breakfast is quite limited with few healthy options.

Friendly staff and location

Only.option for vegetarians is bread and salad. Bread should not be kept in a heated/warm storage. It dries up and is difficult to eat. Better options for bread spread needed

The staff was super nice, security was super warm, front desk and rsv are very fast. Room and bed were big, breakfast is ok. Location is near to everywhere!

We booked 3 rooms and one of the room have some cleanliness issue. But other rooms were ok

Everything was just fine !

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The staff were extremely friendly and helpful. The bed was very comfortable and the air conditioning worked well. Everything was clean and we found the room to be quiet - we slept very well. Within walking distance of lots of restaurants and a good vegetarian restaurant. Free water filling stations which we loved! Good breakfast - would have loved to have the option of eggs but I was happy with toast.

We ordered a fruit platter at 7pm using room service but there was non left - but we enjoyed some nice drinks instead.

Close to everything

Getting older the facility

The bedsheet is dirty, until our skin itchy, and our room got a lot cockroaches, even at the breakfast bar we can see a lot cockroach come out. Some more hairdryer only can use for 30mins, and have to return. I’m so disappointed on what review said.

The room was spacious and clean, pretty good for the price. We loved our stay very much. The location is not right at the main street so it's pretty calm. Very close to everything. The staff were super nice as well.

Very nice hotel close to mall and very comfortable luxurious room . This is the only place I stay in when visiting surabya.

Good location. Good for an over night on way to airport.

In my room, there was a noise of some kind of machinery that kept turning on and off all night long. It really disturbed my sleep.

After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.

The hot shower water is abundant

the mattress foam is thin

Location, breakfast simple hut nice

Lighting need more bright

Good location, walking distance from train station and some cool bars (colors pub; our bar)! The receptionists were super friendly and helpful, even quickly changed the bed sheets when i called them (because they weren‘t very clean).

The room wasn‘t well maintained over the last years and had a bad smell. But after leaving the window open and letting the AC run for some hours it was ok. Just put any creditcard with NFC technology into the plug (instead of your room ceycard) and you can keep the AC running when you‘re outside the room (also i put a coat hanger between the window to keep it open).

I had an amazing stay at Hotel NEO Gubeng. They have an amazing location, very close to the city's center. If you love to explore places in Surabaya, I highly recommend this hotel as it is located right in the middle of the city. If you take a train to a nearby city, you can go to Gubeng station, which is only 5 minutes away. They also have a very nice breakfast, I really love the Nasi Goreng Merah. Would love to stay here again.

Staff were helpful

- Location - Staff

- very limited parking lot - they didn't replace the linen if not requested - the room interior needs some maintenance

The room is spacious. Location is perfect. Affordable price. Breakfast is not really that good, still worth it.

The smell of the toilet.

Location near station

Staff not friendly. Room dirty.

The location was fine and initially the room looked as we expected.

The blind did not work. I had to stand on a chair and manually tie it open. The AC did not cool the room and there seemed to be no airflow. I checked and found the filters blocked. I cleaned them and they appeared to work OK after that. I suspect the filters were in the same condition throughout the hotel. The cistern plumbing leaked and gradually water covered the area of the bathroom floor behind and each side of the toilet. The bathroom needs a thorough clean. The switch on the bedside. table light closest to the door was broken. I had to remove the globe to turn off the light. We were in room 205.

The room was spacious, clean and comfortable bed. Water dispenser on the hallway.

The elevator buttons can be difficult to press.

The location of the hotel was good. There are a number of restaurants within easy walking distance, including on in the hotel. The beds were comfortable and the room was spacious.

The room was a bit smelly. It smelt musty.

The staff hospitality and the handy facilities

No shuttle to the airport

Location, value for money

Bathroom exhaust was very noisy, ac didn't work properly, light switches were broken

The cleanliness is perfect

The sound and music from the corridor

It is a comfy hotel for those who'd like to enjoy the city. We were able to find interesting places from where we stayed easily

Nice and friendly staff, overall good facilities

Mosquitoes in the room. No water from the tap in the bathroom

in the city center

Lobby is ok, and the picture on the wall in the room was nice. For the rest I don’t remember anything that I would like there.

in general, hygene standards did not meet my expectations. Hygiene problems everywhere in the room. First, the bed linen in the room were super dirty with terrible stains. Upon our request bed linen were changed and we had to wait for a long time in the lobby for this. The new (changed) bed linen were also pretty used, with stains that cannot be removed even after washing. Regarding the rest: - in the bathroom - lots of calcium, rust and mold. Mold everywhere: floor, walls, tap, shower itself. - in the bedroom - dated furniture with stains and damage. Lots of dust under the bed. Sound isolation is bad, you can here everything happening outside of the room.

Je ne connaissais pas cette chaîne d’hôtel et j’ai été agréablement surpris par la qualité du service, la propreté ret confort des chambres ainsi que l’amabilité et le professionnalisme du personnel toujours prêt à rendre service comme trouver un scooter à louer ou un chauffeur pour vous accompagner . Je note cet hôtel et ne manquerais pas à y revenir ou à revenir dans l’un des nombreux autres établissements appartenant à cette enseigne

Very clean rooms. Not big but enough for one night. Good wifi!

very little smell of cigarettes? or mold? it did not bother me at all but noticed it upon entering room