Best Western The Grand Hotel Hartlepool vs Similar Hotels

Concerns about room size and cold conditions, but praised for general feel.

Issues like cold rooms and poor maintenance led to low satisfaction.

Some rooms were cold and the decor felt drab.

Several guests reported small or dated rooms, low water pressure, lumpy beds and some maintenance issues (broken shower, tiny windows); room comfort is a clear area for improvement.

Issues with cleanliness, including cold breakfast, stains, and lack of hot water.

Numerous mentions of dirt, filth, and bedbugs indicate a severe cleanliness issue.

Room cleanliness was subpar, noted issues with cobwebs and dust.

Generally described as clean in parts (breakfast room, some rooms) but several comments note tired decor, smells from a toilet area and need for maintenance, so cleanliness is slightly below average due to occasional odour and visible wear.

Positive mentions of the hotel's central location.

Positive comments on location, regarded as convenient.

Good location near beach and city highlights.

Multiple reviewers highlight a pleasant, quiet, green setting and good gardens/parking; one note that it is fairly remote and can host weddings, but overall location is a strong positive.

Staff are frequently mentioned as helpful and friendly, despite some shortages.

Customers reported rude staff and poor service, highlighting dissatisfaction.

Most reviews highlighted friendly and helpful staff.

Consistently praised: friendly, helpful and accommodating staff (including specific praise for a waitress and accommodation of dietary needs), warm welcome and good service in dining areas.

Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.

Multiple complaints about food quality indicate poor experiences.

Breakfast and other meals received high praise for quality.

Very strong consensus that evening meals and breakfast are excellent—well presented, tasty and with good choices—one of the hotel's standout features.

Basic amenities met expectations, though some areas for improvement noted.

Lack of promised amenities and disrepair reported by guests.

Basic amenities were mentioned; a bit lacking in modern features.

Good on amenities mentioned: restaurant/bar, parking, pet-friendly facilities and pleasant gardens; wedding-venue activity can impact ambience at times.

Generally good value relative to location but noted areas lacked value.

Some guests felt the price was acceptable, but many reported needing better quality.

Good value noted, particularly for food and breakfast.

Generally considered good value by reviewers (explicit praise for value and adequacy for short stays), though some feel the property needs investment which tempers perceived value slightly.