Best Western Plus Kenwick Park Hotel vs Similar Hotels

Mixed reports: comfortable, spacious beds and rooms, but recurring issues with overheating/aircon, fans, peeling wallpaper, tired lodges and some bathroom faults (toilet/shower).

Some comments about mattresses and the need for deep cleaning.

General satisfaction with room comfort and amenities; some minor complaints about size.

Frequent mentions of comfortable beds and well-presented rooms.

Multiple mentions of stains on carpet, dust on surfaces, cobwebs, dirty communal carpet and pool traps, and ceiling with dead flies — cleanliness is a clear area for improvement.

Several reviews mentioned issues with dirtiness and cleanliness in the lodges.

Numerous mentions of cleanliness across various reviews indicate a high standard.

A recurring sentiment highlighting cleanliness, with some negative aspects noted.

Several reviewers highlight a beautiful/pleasant location and nice outlook — location is a strong positive.

Many reviews highlighted great locations and beautiful views.

Many reviews highlighted the convenient location close to the town and attractions.

Acknowledged convenience of location, though some mentioned noise issues.

Staff repeatedly described as lovely, helpful and efficient (Victoria singled out for resolving an issue); a few service slowdowns (drinks, dessert) but overall very positive.

Staff in the pub/restaurant were noted as amazing and helpful.

Guests praised the friendly and helpful service provided by the hosts.

General positive feedback on service, with some comments on the friendliness of staff.

Generally good meals and breakfasts noted, but several comments about dry breakfast items, specific poor dishes, slow service for drinks and occasional dinner lacking flavour or delays.

Multiple reviews praised the food quality and variety.

Excellent breakfast experiences highlighted in reviews, emphasizing quality and variety.

Criticism for lack of food options noted in some reviews.

Spa and pool facilities are repeatedly praised as excellent (hydrotherapy, tepidarium, multiple facilities); a few maintenance issues in outdoor jacuzzi but amenities are a major strength.

Hot tub and bistro/bar received positive mentions, despite some challenges.

Limited amenities mentioned; some suggestions for improvement in communal areas.

Basic amenities met expectations but some lacked food options.

Mixed: some guests say great value and would return, others felt disappointed given the price paid for a short stay — perceived value varies.

Many guests felt they received good value, especially with discounts for residents.

Guests felt they received great value for the price, especially regarding the breakfast.

Consistently noted as a great value for the price.