The Ship and Castle

We booked a 2 night stay, with our daughter in order to be at a close friend's funeral service and wake. The hotel is ideally located to appreciate the view across the water, and to watch the comings and goings in the bay. The staff were really friendly, helpful and knowledgeable. The public areas and therooms are lovely and clean. Parts of the hotel are ready for being refurbishment (which is about to take place) but it would be a shame if the whole project loses all of the period atmosphere of the present building. The bar was comfortable and the barman (owner/manager??) was very personable and amusing. In fact, all of the staff made us feel really welcome and were encouraging us to return after the refurbishment has been completed.

Lovely and well priced hotel in an expensive part of the world

Barman was very good, but shut to early,lovely views from bedroom balcony.

Incredible room, incredible view. Lovely breakfast.

Service was friendly enough but what ever you do don't ask for an early breakfast. I was booked on a fishing trip at 8am so I asked both the night before and the next morning if I could maybe get a sausage bap or something to take away. The answer I kept getting back was, No, breakfast isn't served until 8am. I waited until 8am and the breakfast still wasn't out. The lack of even any effort to at least get me something was remarkable even though I'd paid £8 for breakfast. They really let themselves down on that front.

staff are brill. Sadly due to the hotel closing shortly the management seem to think it s ok not to give the customer what he expects. ie menu not as on line. restaurant not open sunday night no music or entertainment

The hotel itself wasnt bad .. but the shower in my room 201. Is totally useless.. its like a dribble

Location was perfect, right in the center of the small town and close to the bus stop. Staff was professional and kind. Our room was in a bad spot overlooking the trash cans and very close to a pub but overall the location was wonderful

Reasonably priced but it was only a small single room but clean and comfortable

Didnt like the walk from the town car park to the hotel, with heavy bags this was a struggle, staff friendly and helpful, toilet struggled to flush, fantastic views from the room, nice breakfast, lovely eateries new by

Great stay, close to pub and shops. Balcony room with harbour views. Hotel is a bit tied in places but didn't ruin our stay. Victory inn next door is a good place to get a drink and food is good

My room was well furnished and recently decorated. The rest of the hotel was distinctly shabby. There was no telephone in the bedroom and no information about hotel sevices like wifi. On one day my room was not serviced despite me being out for twelve hours and hanging the right sign on the door. Breakfasts were expensive and of very poor quality. There was no parking at the hotel.

We had 2 extra days in St Mawes after time spent with our family in self catering accommodation. We paid for a superior room with sea view and were expecting a room with balcony. We were disappointed to be told they were all taken. The room did have a sea view and was alright. Nothing superior about it. The hotel was not serving dinner while we were there and we chose not to have breakfast.

It was right by the harbour.

Very friendly and clean hotel ,really enjoyed the stay.staff friendly food good .

Lovely little place in a great location.

I booked this place with balcony and when we arrived was told first in best dressed! appaling really considering this was what the booking stated , women at desk was not helpfull when I questioned this we forfeited the room and was not even offered a refund for the false advertising and booking discription

Staff were extremely helpful the view was great really enjoyed our stay

The staff were welcoming and allowed us to check-in early. Unfortunately, the bar and restaurant were closed and only breakfast available, which was very disappointing. The rooms were decorated and cleaned to a good standard, although we both found the mattress too firm.

Location is the best spot view of the sea front. Hotel staffs are professionally friendly, has a very good & healthy environment, well kept, clean & tidy room & dog friendly. Our puppy ‘ a long coat Chihuahua, has great fun during our stay.

Had a lovely nights stay. Enjoyed sitting on balcony watching the world go by. Only draw back was not being able to get food after 8.45pm anywhere in st mawes

Amazing staff , so helpful and accommodating to my request to make my dad’s 80th birthday trip a success . Waking up with a sea view was a lovely . Amazing village and friendly locals .

Brilliant location but the bed was so uncomfortable, you could feel every spring in the bed . Appreciate the location means some noise , but there was a coach parked outside from just gone 6am that had its engine running for the majority of the first hour it was there picking up guests and yet didn’t depart til gone 7.30 by which time we were too awake to stay in bed any longer .

We ordered a superior sea facing room. It was definitely sea facing, but no way was it superior. Small bed, filthy window sills and someone's dirty pants on the floor. Breakfast was plentiful but like school dinners. I suppose if you get a cheal hotel in St Mawes you get what you pay for!

80£ for a night; terribly dirty carpet, room felt like a storage room, almost no shower running water, spider net hanging down the roof, dirty kettle. Paid 26£ extra for breakfast for two - medium variety with no cheese and ham. Staff distant and moody. Worst stay ever!

I chose a room with two single beds, but unfortunately the beds aren't very comfortable. You can feel the springs inside the mattress...so zero comfort. It's a shame, because the hotel is truly beautiful, the location perfect, and the guy at the check-in desk was really nice and kind. In short, everything was perfect except the comfort of the beds

Lovely location, beautiful views from the restaurant. We were room 204, comfortable beds, clean, overlooks the Victory Inn & side street, window frames could do with some tlc (it's an old building mind). Small bathroom, water pressure low but perfectly fine. Constant buzz/hum noise noticeable through the night, directly below on the ground floor is a unit that makes this noise (saw while walking by & door was open). Breakfast was buffet & excellent, bar reasonably priced & great staff. Would we stay here again? Yes 🙂

Super fun place to stay! Easy check in and out! Adding on breakfast was well worth it!

Would def stay there again.

The staff were warm and welcoming, especially Diane. It was like greeting an old friend when ever we entered the dining room. The food was exquisite. I plan to return with my family.

I was not aware that this was a coach trip destination. My room (122) was more than a trek from reception, the odd layout of stairwells and doors to traverse, got me lost a couple of times. The landings smelt damp. The bathroom really was not pleasant, needed replacing. The lady running breakfast was verging on rude, instead of policing the door to the restaurant, not allowing anyone in until 8am sharp, she could have let myself and the coachload of people stood behind me, blocking the corridor, at least get seated. I missed to get the name of the nice chap running the bar on Monday evening, but I would like to pass on that he was welcoming, friendly and inclusive.

Very quiet area an hotel Not alof to do

Amazing room overlooking the sea..

We were made to feel welcome by the receptionist, barman and dinning staff. Their friendly and helpful manner added to the enjoyment of our stay. We would highly recommend people to stay at the Ship and Castle.

Where to start, Given room 203, there were 4 rooms in this area/corridor which smelt thought we were in a care home. Room was bland though it did look as if it was trying to be upgraded, very small window which we had to leave open as it was so hot. In the bathroom a new heated towel rail had been installed, I would have recalled who ever installed it and told them what bad workmanship had been performed

Nice room, beautiful view, food poor, mass catering for coaches, pre prepared by brakes food supplies, website needs updating.

Very poorly furnished room. Not for me again

Good location on seafront updated clean room. The only downside was no parking within the hotel but a carpark just up the road .

Perfect location. Good customer service, but needs improvement on the AC or having a fan in the room as it was really hot. Overall decent hotel and would give it a 4 star. There were room with a perfect many stairs to find our room bit of a maze but good fun getting lost lol.

Beautiful location and great walking around hotel. Ferry is located just outside hotel and gives easy access to Falmouth.

The hotel was great with a fantastic sea view, staff were friendly and helpful. I read the description of the hotel which said parking available (for a fee) but on arrival found it was a nearby council carpark. I took my old soft top car and was disappointed to leave it overnight outside and vulnerable. It would have been helpful if the car park arrangement was clearer

The staff were very helpful when it transpired I'd booked for the wrong night! They found me another room with no trouble at all, still with a sea view and I had a very comfortable and easy stay.

Great location, close to car park, beautiful area. Room was slightly dirty, hotel was dated, very noisy until 11:30pm due to pub being close to window,paper thin walls, Very small room. Wouldn't return.

This is a very nice and convenient hotel right on the water by the pier with easy access to the Falmouth ferry and very central to all the surroundings area. We had breakfast in another location as we explored this lovely sea port area overlooking the Falmouth Bay.

Value 4 money, clean, friendly staff and a good breakfast.

Wonderful stay stunning sceanery would recommend

Moth infested and filthy room Night staff member was wonderful Beautiful setting Hotel has massive potential, just in desperate need of renovation

The Ship & Castle have a very welcoming team who looked after us very well. It’s right opposite the quayside, with temporary parking opposite the entrance Laos for unloading your luggage and then just a few minutes walk from the main car park. Lovely restaurant & bar views over the waterside! Our room had a spacious fitted bathroom and it was very well decorated and clean. The room itself a twin was a little snug, but had all we required. We would have preferred a better view as we were facing over the back of the hotel, but given all the amenities are so close by and the lift right next door to our room which we required we were satisfied enough. You can request a sea view and even a terrace off your room. The local area is truly unspoilt and great for a daily or evening stroll. The local presidents were all friendly and there is a fish and chip bar for takeaway which is extremely good only a few yards away. We enjoyed relaxing both inside and outside on the terrace at the pub around the corner, called The Rising Sun. Great place if you have a dog also! If you wanted a quiet place for a family picnic, there are steps beside the tourist information located in the main car park. Above the steps is a green area with picnic table and waste bin and a great view of the sea and bay beyond. At the top end of the car park is an excellent play park for children. There is an arcade of shops/art Glry You can take the St Mawes Ferry down the picturesque Fal river to Falmouth.

Neither Hotel.com or experien bothered to respond to my emails telling you I had cancer and couldn’t travel. I will never use your company again and will never recommend them to anyone.

Unique views from the bar and dining room Lovely location, clean and great staff, good breakfast. Room and corridors tired, someone had put a fist through bathroom door with a poor repare. We also looked out onto a window in an adjacent building. Room nothing like the standard double picture advertised. Also did not appreciate housekeeping shouting down the corridor at 7.30am.

I thought the room was a little tired, but that is hyper critical. The room was small but perfectly serviceable and the bathroom was fine. The staff were extremely pleasant and helpful. The buffet breakfast was ok. I had a 2 night stay, and it was great value, and a great position. Should be aware that there is no hotel parking and there is a choice of 2 car parks, mine (over the road) cost me £18 for my 2 night stay

Needed space for luggage.

I was happy from the service and people which are very nice and helpful. Building old but nice and clean.

Long, confusing walk to & from my room. Average meal, mainly catering for older customers (smaller portions). Noisy ferry (honking horns every 5 minutes or so until around 9pm, asked at reception what the noise was)

It was ok. Nothing special. Good breakfast even though the staff in the restaurant didn’t know we were there?

Easy check-in.

We stayed for our Wedding Anniversary, and the hotel was nice, it is very dated but the atmosphere and people there where lovely. The room was nice and comfortable and the the view from our balcony was nice. We only stayed for one night and it was a nice experience. We had the breakfast the next day and that was worth the money and very filling.

The staff were fantastic, so helpful and friendly. They were great with my husband's gluten free diet. They are making the best of a lovely, old premises

good price, good brekfast buffet, freindly staff

Loverly location but restaurant over priced and food basic. The hotel is going through a renovation in the near future so hopefully improvements will be made.

Would have liked to sit at breakfast table a while before ordering breakfast little bit rushed.

Great place,lovely breakfast, close to sea

It was awful. I only stayed one night. The place was not clean, the bedroom door would not lock, the toilet was leaking and there was no hot water, so not possible to shower. All the locals laugh (not in a good way) when I said I stayed there. I would like at least one nights rebate, but in all honesty suspect that will never happen.

In ideal position to everything but dissatisfaction with the size of the bedroom and bathroom and that on a Saturday night the bar was closed at 21:30pm so was only allowed 1 drink after returning from our dinner .Also no water to drink in our room and considering the bar was shut early we were quite disappointed.

Lovely location. Very comfortable. Receptionist very friendly and efficient.

Enjoyed our stay here in dog friendly room at the Ship and Castle. Friendly staff and good choice of food. Good location right on the harbour

When I booked I had a filter of free parking on and there is no parking near this hotel. When I checked in the lady on reception did not mention about making a reservation for dinner, when I went down to dinner they were fully booked and could not fit me in.

Historic property with great location on water. Walkable to all locations in town. Lovely helpful staff. Great restaurant below. Parking is about 2 blocks away in town car park lot so not so great lugging suitcases back and forth but daily rate was reasonable

Nice place grear veiws comfortable bed

Lovely area. Hotel staff very friendly and helpful. Room size very good but needs a lot of attention like most of the hotel. Never seen so many cobwebs. Curtains in room hard to open and close. Took ages for bath to empty. Just needs a couple of handymen going round checking things are working ok.

The views were nice. I ask for a tea pot as the tea was stewed in a thermos. When i ask for my room to be cleaned the bin wasn't emptyed, and needed to be.

Liked the position of the property, by the waterfront.

Low cost room right on the sea front in St Mawes.

Spent one night only, everything was fine. Parking was public quay-side carpark, less than 50meters away, which required an 8am top-up.

Despite the good location, the property is dated and need refreshing all together. To be honest, customer’s service need to improve considerably right from reception through to dinning. We thought we would have dinner at the hotel on Saturday evening instead of eating out. The receptionist asked us to go to the dining room to be attended to at about 7:15pm, only to be told that the Head chef said the kitchen was closed. There were only few people eating at the time. We couldn’t believe it. So disappointed. The management top brass need to get grip of the situation, otherwise; the hotel will lose business to other hotels in that area!

The Ship and Castle is perfectly ok but would benefit from a refresh especially in the corridors and communal areas. Staff helpful.

Lovely location. Beautiful sea view from the balcony. Excellent breakfast. Shame about no parking at hotel

The property could do with a lick of paint, staff very helpful and pleasant, food was good.

Staff lovely and welcoming Disappointed free parking actually is not and you have to park down road but it’s only 2 min walk and not too bad a price 11.00 For 48 hours I booked on Hotels.com and seemed to pay a lot for a really standard room actually booked a better room I thought? Room was small , shower room tiny, water pressure in shower awful toilet was making an awful noise no one came to look as requested Tv should be on wall opposite bed not above dressing table seemed a bit silly ? Breakfast was ok not a lot for veggies but partner enjoyed his Hotel Seems to need a bit of updating decorating Staff and location made up for it though

Me and my son had a lovely time and was very happy with our accommodation

Great place some parts dated but overall very good place to stay right in the middle of the harbour

Good average hotel. Looking tired in places. Shower tiling could use some anti-mould spray.

My husband and I had a fab visit with our dog. Location is spectacular, right next to the boats to Falmouth and a flat walk to a few nice pubs and restaurants or a takeaway fish and chip place. 1 minute walk to large car park (we paid £7 for 24 hours). Dont expect perfect (carpet worn in a couple of areas) but we really did have the most enjoyable stay in this hidden gem.

I booked a superior sea view room. Our room 208 was nothing like the photos of that level room. Dark with an unpleasant smell. Hotel fully booked so they couldn’t move us anywhere else. Needed a good clean.shower was poor with no power. Nowhere to put anything in the bathroom. Breakfast finished at 9.30 which is early when in a holiday hotel. Breakfast food limited and lukewarm .Room very hot and needs a fridge. Left a day early as we couldn’t face another night in the damp smelling room.

Very friendly staff.

The bathroom was not cleaned upon our arrival, and we found a tea bag in the toilet, indicating that it hadn't been checked by the staff. We checked in around 9:30 pm, but despite the late hour, the room was still not cleaned. The shower drained poorly, and there was no hot water in the morning, forcing us to take ice-cold showers. While the male receptionist at night addressed the issues with the toilet, the lady at the reception in the morning was dismissive and didn't even listen to our concerns about the bathroom. On a positive note, the hotel is conveniently close to the harbor. However, parking is outside and costs around 8 pounds per night.

Room and toilet were not very clean

Beautiful views from.hotel Comfy beds

So, it's right in the middle of St Mawes and that's great. Hotel is fine, it's not stupidly up market thank goodness, we didn't want that, we wanted a nice friendly down to earth hotel with clean rooms in which you can be close to town and ferry and that is Exactly what we got. Rooms clean, bed comfortable, bathroom fine, shower adequate. Breakfast was lovely, coffee was awesome.. Its best to park in the Central car park, about 2 mins walk. Cheap too. And the quiet, laid back, relaxing vibe of both hotel and St Mawes was utterly welcome. We will be back.

Tired hotel in need of a total re furb

The place was very old and the rooms could do with a makeover asap the shower was rubbish and the bathroom was dirty and dated. We asked at reception for extra coffee for the coffee machine and was told that they would bring some to our room but nothing arrived in my overall opinion the hotel itself is in a great location but the hotel needs a good makeover and better customer service

Had to wait nearly an hour to have the key for the room arrived 5.50pm, checked in on line prior to arrival with ETA 6pm ,not a great start, gave us a drink each as compensation, apparently they were short staffed. Room 208 South facing has the opening window screwed to the frame on each corner and as I've seen the same comments on previous reviews this has been like this sometime, it makes the room very warm and stuffy. Cant understand why the owners would not have the window repaired ? Evening meal was poor kept away the second evening. The good points friendly helpful staff, really nice buffet breakfast all you can eat and outstanding views of the harbour fantastic location, Carpark about 150 yards away ,Overnight parking 6pm till 8am only £1 and all day £6

Good location on the quay-side. But everywhere within walking distance stopped serving food by 9.00pm ?

The hotel is in a wonderful location, if you book a room with a sea view you really couldn't be much closer to the sea, the bed was comfortable and the room furnishings were reasonably good. Having said that there was a musty smell and the carpets were stained, there were cracks in the bathroom wall around the window which you could not open, only one window in the bedroom could be opened the other hand the handle removed and was screwed shut. We paid for a superior room with sea view, and as I say the view was superb, and the bed comfortable, the photos I had seen of these rooms had a balcony, it turns out that not all superior sea view rooms do though, so I felt a little misled. The breakfast is a buffet style with only scrambled eggs, although the chef offered to do me some fried eggs which was nice of him, the rest of the food was so so, only cornflakes, muesli and weetabix available for cereal, although there was also fruit and yoghurt, the coffee was nice. In short I would not go again unless this hotel went through an extensive refurb.

We stayed for my partners birthday. Room could of done with a lick of paint but other than that no problems at all. Food in the restaurant wasnt worth the price at all. Staff and swevice was good and we throughly enjoyed it

Sadly very below average. Room only cleaned once despite make up room notice on door. Bulbs missing, no soap in dispenser.

We did enjoy our stay. For a superior room, but On arrival, the room we were issued was certainly anything other than superior but on speaking to Reception we were given an upgrade without too much force which also included a balcony and an amazing view St Mawes Bay. The hotel is in prime location but it does need upgrading. You can see that they are starting the process. Parking was readily available if not right next to the hotel really not too far to walk. I would recommend stay in this hotel, but I would either go for one of the superior rooms with the balcony or to ask for an updated room

Staff were lovely hotel over all was pleasant enough but could do with a lick of paint and a refresher in some areas

The staff were lovely and the views from our room across the estuary were beautiful.

Unfortunately the room was not ready when we arrived at 16:00, with the note that we would be informed when the room was ready, in the meantime a coffee was offered. On request, after an hour's wait, our room was ready - the room had a nice view of the harbour, but the taste in the coffee was not necessarily intoxicating! The carpets should definitely be changed The bathroom was great and the fittings were modern. Customer service has room for improvement