Shangri-La The Fort, Manila

judgemental staff :)

Stuff was very friendly and the food was good

The water in the pool were too cold

Location

Limited choice of food at breakfast

Cooperative staff, cleanliness, customer service and location.

This hotel is more luxurious than some high-end hotels with four times the price. We upgraded to a suite and it was impeccable, lots of marble tiling, luxury branded amenities and hairdryer. The location is also fantastic, right at Bonifacio High Street and very close to St Luke's Hospital.

If I had to name one thing this hotel seriously lacks, it's Customer Service. Let me explain why: 1) When we checked in, we voluntarily upgraded to a suite, for an additional cost (no problems here). We paid with a debit card, so it was an immediate charge. Yet, when we checked out, the front desk clerk handed over a huge bill and said that only the previously booked (lower category) room was paid. We managed to sort this out but it was a negative experience. 2) Speaking of check-in, the clerk who we checked in with asked us to hand him the luggage tag, which we did. Despite that, for some reason, he didn't give the tag to the concierge team, who didn't know who our luggage belonged to, and I had to make two phone calls to get them finally delivered to the room - an hour later! 3) At the Horizon Lounge, to which we had access due to the suite we upgraded to, we felt we were unfairly treated compared with locals and Chinese guests. As an example, we asked the waitress to put two tables together since we're a family of four, she said sure thing, but didn't do anything. We were almost always seated in the "outer" seats (closer to the entrance) whereas locals and Chinese guests were seated next to the windows with great view and often with four (!) tables pushed together. 4) Only at our last night were we asked whether we needed the evening turnover service, which should have been standard for our suite. 5) My wife had her birthday while we stayed at the hotel and clearly specified the date of her birthday months before we checked in - despite that, someone brought a birthday cake to our room and when we said that it was not that day, she simply said "well, happy birthday in advance then". It was an awkward situation. In short, I think that the staff's behaviour with non-local and non-Asian guests could be improved and was not what we expected.

Place was clean...staff were accomodating

N/A

Everything

The hotel offers an excellent overall experience, and its service teams deserve particular recognition. The valet, bellhop, and doorman staff are exceptional — consistently warm, welcoming, and highly professional. Their dedication to guest comfort truly elevates the stay. However, the reception team could benefit from demonstrating greater flexibility. I was denied access to breakfast due to wearing a sleeveless shirt, despite the fact that it was not a tank top and was entirely appropriate for the setting. A more accommodating and customer‑focused approach would have been appreciated. The hotel has many strengths, especially thanks to its outstanding front‑of‑house service teams. With improved flexibility at reception, the guest experience could reach an even higher standard. Avis sur l’hôtel et le service L’hôtel offre une expérience de grande qualité, et plusieurs membres de son personnel méritent une mention particulière. Les voituriers, bagagistes et portiers sont exemplaires : chaleureux, accueillants et d’un professionnalisme remarquable. Leur sens du service contribue fortement au confort et à la satisfaction des clients. Cependant, le service à la réception gagnerait à faire preuve d’un peu plus de flexibilité. J’ai été refusé au petit‑déjeuner en raison d’un haut sans manches, alors qu’il ne s’agissait pas d’un débardeur et que la tenue était tout à fait appropriée pour l’occasion. Une approche plus accommodante aurait été appréciée et aurait amélioré l’expérience globale. L’hôtel dispose de nombreux atouts, notamment grâce à son personnel de première ligne exceptionnel. Avec une plus grande souplesse du côté de la réception, le niveau de service pourrait atteindre une excellence encore supérieure.

The hotel offers an excellent overall experience, and its service teams deserve particular recognition. The valet, bellhop, and doorman staff are exceptional — consistently warm, welcoming, and highly professional. Their dedication to guest comfort truly elevates the stay. However, the reception team could benefit from demonstrating greater flexibility. I was denied access to breakfast due to wearing a sleeveless shirt, despite the fact that it was not a tank top and was entirely appropriate for the setting. A more accommodating and customer‑focused approach would have been appreciated. The hotel has many strengths, especially thanks to its outstanding front‑of‑house service teams. With improved flexibility at reception, the guest experience could reach an even higher standard. Avis sur l’hôtel et le service L’hôtel offre une expérience de grande qualité, et plusieurs membres de son personnel méritent une mention particulière. Les voituriers, bagagistes et portiers sont exemplaires : chaleureux, accueillants et d’un professionnalisme remarquable. Leur sens du service contribue fortement au confort et à la satisfaction des clients. Cependant, le service à la réception gagnerait à faire preuve d’un peu plus de flexibilité. J’ai été refusé au petit‑déjeuner en raison d’un haut sans manches, alors qu’il ne s’agissait pas d’un débardeur et que la tenue était tout à fait appropriée pour l’occasion. Une approche plus accommodante aurait été appréciée et aurait amélioré l’expérience globale. L’hôtel dispose de nombreux atouts, notamment grâce à son personnel de première ligne exceptionnel. Avec une plus grande souplesse du côté de la réception, le niveau de service pourrait atteindre une excellence encore supérieure.

The room was nice and comfortable. The facilities, staff, location were great and the family enjoyed the breakfast buffet each day.

The smell of the drainage under the kitchen sink.

スタッフの対応、クラブラウンジの質など

なし

The location, staff and facilities were excellent.

متعاونين

لايوجد

J’ai passé un excellent moment dans cet hôtel. L’accueil a été chaleureux dès mon arrivée, avec une équipe toujours souriante, disponible et vraiment soucieuse du confort des clients. La chambre était impeccable : propre, spacieuse, bien insonorisée et très agréable à vivre. Le petit‑déjeuner était varié et de très bonne qualité, avec des produits frais et un service irréprochable. L’emplacement est également idéal, proche de tout tout en restant calme. En résumé, un établissement où l’on se sent bien, parfaitement entretenu et géré par un personnel professionnel et attentionné. Je recommande sans hésiter et j’y reviendrai avec plaisir.

J’ai passé un excellent moment dans cet hôtel. L’accueil a été chaleureux dès mon arrivée, avec une équipe toujours souriante, disponible et vraiment soucieuse du confort des clients. La chambre était impeccable : propre, spacieuse, bien insonorisée et très agréable à vivre. Le petit‑déjeuner était varié et de très bonne qualité, avec des produits frais et un service irréprochable. L’emplacement est également idéal, proche de tout tout en restant calme. En résumé, un établissement où l’on se sent bien, parfaitement entretenu et géré par un personnel professionnel et attentionné. Je recommande sans hésiter et j’y reviendrai avec plaisir.

Perfect location to stay in BGC with family . Very secured , walking distance to many department stores , cafes , restaurants, hang up places .

Nothing in particular . it was a short stay so.

روعة الديكور بالفندق والموقع والنظافة وتعامل الموظفين

لابوجد

The room was perfect and the staff had decorated for my wife’s birthday

Nothing it was a perfect place for us to stay

location

None

The location was very convenient & the hotel was first-rate!

Could have supplied some laundry detergent.

Clean, nice furniture, staff , facilities

Extremely noisy, ducted air con units even when not in use, next doors/ upstairs generators can be heard all night. Slept with ear plugs in. Also a smell of sewage from the sinks, which was throughout the Phillipines.

All

Staff are wonderful very helpful. The food at Raging Bull Chophouse was excellant and staff {Kay} was great. The breakfast buffet was always good with excellent service.

The cafe could be cleaner. The wall by where we sat was dirty.

The checkin service was memorable. When we arrived after airport shuttle picked us up, we were greeted knowing it was Mr.Luciani already. And instead of walking to the reception, our rooms were ready and was taken straight to room where check-in was proceeded. It was a smooth process and greeted with genuine smiles along the way and throughout our stay. We also highly recommend the Chinese restaurant. One of the best we've been to. Everything we ordered was delicious and even with 4 glasses of french rose, the price was very reasonable in comparison to australian prices. If we lived in manila, we would be there every sunday. I have to say, the margarita in the lounge was definitely one of my favorite. perfection.

Only thing i could possible add a touch to, after we checked out , we used the childrens pool and the showers had no soap or shampoo to use. it would be nice if the the conceirge or pool men had backup toiletries to offer to guests who are enjoying the facilities one last time and possilby get ready before their flight. =) just a little extra tip.

The staff is amazing He went out of his way to assist with any request

Absolutely everything!

Nothing. Not one negative comment

Top hotel

Extreme price compared with the other Shangri -la hotels in Manila

Everything about our stay was exceptional. From the moment we arrived, the service was warm, attentive, and professional. The location is excellent, the rooms are beautifully maintained, and the bathrooms were spotless and well-appointed. Every detail felt thoughtfully considered, and the overall experience was truly top-tier. It set a new standard for what a 5-star stay should feel like.

The only minor drawback was that the room configuration for a family of four included two double beds rather than two queens, which felt a bit tight. The price point is also quite high, but the quality of the experience does reflect that.

The room was very luxurious, clean and spacious. Also very quiet - I didn’t ever hear anyone outside. The hotel is really conveniently located at one end of the high street, which makes it very easy to get to shops and restaurants. I also really enjoyed the different food options in the hotel, I tried the breakfast buffet, lobby bar, lobby bakery and burger place, and all were great options.

Plenty of food options. Location was great

I had an amazing experience during my stay, and I want to give special recognition to Allen working in housekeeping who truly went above and beyond. From the moment I arrived, he greeted me with a warm smile and genuine hospitality that instantly made me feel welcome.

I stayed in this hotel at BGC, every time I visited my family in Taguig at least twice a year. I loved staying in this hotel, because everybody is so welcoming, friendly and nice. The rooms are very clean. It's so quiet and very relaxing, especially the spa. I am so pampered with welcome treats and snacks by Ms Klar of Amenity team. My room attendees; especially Dominic and Ivan really took good care of everything I needed during my stay. I would recommend this hotel, a very nice and safe place to stay.

This was my second time dining at Shangri-La The Fort, BGC, and it once again exceeded all expectations—so much so that I’ve already booked another stay for next winter. From the moment we arrived, the setting was effortlessly elegant—modern, calm, and refined, creating the perfect atmosphere for a relaxed yet luxurious dining experience. I began with a beautifully prepared coffee and a fresh smoothie, both excellent in quality and a perfect way to start the meal. This was followed by a vibrant fruit selection, featuring mango, watermelon, berries, and melon—each piece incredibly fresh, sweet, and expertly presented. The Egg Royale was a standout—perfectly poached eggs, rich and velvety hollandaise, and a well-balanced flavour profile that reflected true attention to detail. I then moved on to the cheese platter, which was thoughtfully curated and paired well with accompaniments, offering a nice transition between courses. To experience something more traditional, I tried the Filipino-style fried fish with rice and sides, which was authentic, flavourful, and beautifully cooked. The noodle soup that followed was light, comforting, and delicately seasoned—an ideal contrast to the richer dishes. To finish, the pancakes topped with cream, berries, and chocolate drizzle were indulgent yet refined, rounding off the meal perfectly without feeling overly heavy. Every element—from flavour to presentation—was executed to an exceptional standard. Even the finer touches, including juices, condiments, and overall variety, reinforced the premium experience. What truly elevated this visit was the outstanding service. A special mention to Sofia, Albert, and Ranjit, whose professionalism, warmth, and attentiveness made the experience seamless and genuinely memorable. Their hospitality was impeccable. Shangri-La The Fort continues to set the benchmark for world-class dining and service. Whether you’re staying at the hotel or visiting for a meal, it is an experience I highly recommend—and clearly one I look forward to enjoying again.

I stayed at the hotel for a conference on February 14, 2026. The property is conveniently located in the heart of BGC, making it highly accessible. The room was clean and adequately spacious for two persons, and I particularly appreciated the wide selection offered at the breakfast buffet. I am pleased to note that I have no concerns regarding the room quality, service, or food, as all met my expectations. However, I would like to respectfully raise a concern regarding the parking arrangements for checked-in guests. While I understand that my stay coincided with a peak period due to Valentine’s Day, I had hoped that parking provisions could be made available for hotel guests. Unfortunately, valet parking was also unavailable at the time. I was advised to park in an open area approximately 300–400 meters away from the hotel, which resulted in additional cost and some inconvenience due to the distance. I would also like to share that a friend who arrived after me was able to secure parking after informing the valet that he was a checked-in guest. In my case, I acknowledge that I was unable to mention this at the time, as I was somewhat stressed and did not think to clarify. However, I hope the staff may also consider proactively confirming whether arriving guests are checking in, as this could help avoid similar situations. I hope the hotel may consider reviewing and improving its parking arrangements to better accommodate guests, especially during high-demand periods.

The housekeeping attendant Issac is very attentive, clean and neat. Thank you!

ottima posizione struttura fantastica

tutto perfetto

I’d like to commend Ms. Rica Del Rosario of Shangri-La The Fort Hotel Residences for her outstanding service. She is always incredibly helpful, cheerful, and approachable, making every interaction pleasant. Her positive attitude truly stands out and creates a welcoming atmosphere. She consistently performs her duties with diligence and attention to detail, ensuring everything is clean, organized, and well-prepared. It’s clear that she takes pride in her work, and it shows in the quality of service she delivers every day. Her dedication and warm personality make a big difference, and she is a valuable part of the team. Keep up the excellent work, Ms. Rica!

We were here for the first time. We experienced excellent food at the enormous buffet. The Bake House bakery and mocha were delicious. The staff was incredible, especially Rommel that left me a puppy that was made from a wash cloth.

I had an amazing experience during my stay in Shangri-La The Fort hotel. I am staying in 30th floor and the room attendant are very kind. Special thanks to cleaning attendant Erish who made a beautiful toy dog for me considering how much I love soft toys. I had my Teddy bear(Mr. Beans Teddy) with me to give company during my stay and just by seeing that ERISH made a beautiful hand made dog using the hand towel which made my day and my entire stay very memorable.. thanks guys.. you are the best ❤️🌟🌟🌟🌟🌟

The stay was excellent and the staff are courteous, accommodating, polite esp Mr Rico Amparo of Housekeeping. He keeps us full with all the delicious fruits served everyday. Excellent service!

Very helpful & accommodating Residences front desk staff - Pam, Sharie, Marian, Ericson and room attendant Rica.

Short-staying guests (ie. 11 days in Residences) did not get same treatment as hotel guests eg. No fruit basket or no welcoming drinks on arrival. No hotel stationeries so these still had to be requested.

Our stay at Shangri-La The Fort, Manila was a wonderful experience. From the moment I arrived, the staff were warm, welcoming, and very attentive. The check-in process was smooth, and the service throughout my stay was consistently excellent. What stood out the most was the hospitality of the staff, especially to Jeff of the housekeeping team. They were always friendly and ready to help, which made the experience even more memorable. I highly recommend Shangri-La The Fort, Manila for anyone visiting BGC.

Jeff is the best ever! He was really nice too!

Close to all high end restaurants, shops and convenient stores. Best breakfast with food selections for everyone’s dietary needs. Loved the ginger shots. Taho Vendor walking around on Saturday was a great addition to Philippine experience. Loved it!!!

Our stay at Shangri-La The Fort was outstanding. While the brand is often synonymous with business, the staff’s ability to cater to a family with young children was world-class. From the seamless logistics to the personal connections, they truly exceeded our expectations. ​Logistics & Family Fun ​The Concierge team was a lifesaver. They expertly organized: ​A Heritage Tour: Insightful and perfectly paced. ​DreamPlay Trip: They arranged a driver to take us to City of Dreams, making the outing stress-free. ​Airport Transfers: Punctual, professional, and smooth. ​In-Room Surprise: They set up a tent in our room, which was a massive hit with the kids! ​Standout Staff Members ​Several individuals made our stay deeply personal and deserve a huge boost: ​Housekeeping: Jeff was fantastic. Our room was always pristine, which isn't easy with two little ones! ​Dining at Samba: Samantha provided impeccable service and made our meal there a highlight. ​Breakfast at High Street Cafe: This team is the heart of the hotel. ​RJ was so sweet with our kids, ensuring our daughter (3.5 years) and son (10 months) were well-stocked with berries every morning. ​Sofia entertained Mya with coloring and was kind enough to take photos with us. ​Bing was a delight to talk to; she shared wonderful insights into Filipino culture that made us feel truly connected to the destination. ​Final Verdict ​It is rare to find a "business" property that operates with such genuine heart. To the management: these individuals are your greatest assets. We can’t wait to come back!

Amazing hotel. The gym and tennis court are the best I’ve been to. Service is excellent with everyone from housekeeping staff to pool attendees being very warm and attentive. Breakfast spread has all that I need. Juice bar, wide variety or pastries and all the warm food with great qualities. I’ll miss the muesli for sure.

I stayed at this amazing hotel! From the moment I arrived to my every interaction with staff was first class. My room attendant Jeff made everyday even better, he was very helpful, kept my room spotless and on the mornings I ran out late leaving a mess he handled it very well. The location is perfect for shopping and moving around and ambience ( atmosphere) top tier, amenities amazing and noise. I am on the 20th floor Thanks for a phenomenal experience! I highly recommend 👌

Excellent spacious room with an amazing view of Manila golf club. Housekeeper Jay-R was super helpful, efficient and kind! Buffet breakfast is wow with many local Filipino specialties!

Location and the rooms are first class

Not enough coffee pods in the room and the buffet was over priced

Pros - Great easy check in experience. Best I've had - The small bathroom in the room with just the sink and toilet is so nicely done (see photo. - Bathroom has a bath - The gym is the best I've seen in the Philippines (see pictures) - Jacuzzi and warm bath in the gym is awesome (see pictures) Cons - minibar is woeful (see pictures)... one snickers bar, one bag of M&M's when I paid for a room for three people. - TV's are too small in both bedroom and living room. - There are two small lights under the bedside cabinet each night.. - The Davidoff shop has a smoking lounge which is more of a cheap cafe than a lounge (see photo). The alternative smoking area in the hotel has no seats and not really very pleasant either. - The road noise from outside late at night and early in the morning is completely unacceptable. We booked the best room available and the noise late at night ruined our stay so much we checked out a day early instead of accepting a DOWNGRADE as ALL of the Premier Suites overlook main roads and crossroads! Ruined my girlfriends birthday Far from luxury

Service was great! Allen and others I didn't catch the names were friendly and helpful. The level of hospitality and professionalism here is truly beyond expectations. Thank you for bringing out the Filipino hospitality! You all make us proud!

We stayed at Shangri-La The Fort as a group of 7 and booked three rooms, a King Deluxe connecting to a Twin, plus another King room. The connecting setup was perfect for us. We were welcomed with complimentary chips and wine in all three rooms, which was such a nice touch. Breakfast was amazing, so much variety and everything we tried was delicious. The kids loved the pools. It honestly felt like a little retreat in the middle of the city. We also ate at Canton Road and really enjoyed it. And we stopped by The Bake House for treats; highly recommend! There’s so much within walking distance: shops, bars, and restaurants everywhere. One of our favorite moments was when the kids had in-room dinner and the staff set up a proper table for them, they felt so fancy! Would definitely stay again. Perfect for families.

Had a good experience from the front desk, Maricris to housekeeping, Mary. Everyone so accommodating and friendly. The breakfast buffet is a okay. We will surely going back.

Jeff in housekeeping is very friendly has great attention to detail. Makes my stay feel like home. Great Job Team 👏

We booked the executive suite with lounge access for an overnight stay. The rooms were very comfortable, clean, huge and had amazing views of BGC. The check in was done at the lounge which was extra nice. They offered us refreshments while waiting for our room to be ready. They have provided us with the information reagrding the lounge access - cocktail hour and breakfast. They gave us a lot of complimentary stuff such as bottled water, fruits, red wine and a chocolate tower. The beds were very comfortable to sleep in. We requested for a late check out and the staff granted us a 2pm check out since we are flying out at night. We stayed at the lounge for a couple of hours, drank and ate some snacks. It was a very relaxing wait for us. The staff were attentive and courteous to all our requests. We ordered room service for my parents and they loved the food and drinks. We highly recommend this hotel for its location, staff and all its amenities. Simply wonderful!!!

The only complain we have is that our parents' room was not in the same floor. We had to go down to see them and they had to come up to see us. It would have been better if we were in the same floor.

Jeff was very professional and coordinated the best time to service my room. He went about and beyond to ensure I had what I needed to enjoy my stay.

Our stay at Shangri-La The Fort was fantastic! The room service was excellent—attendant Jay R went above and beyond to make sure everything we needed was provided. He even asked the best time for cleaning to ensure our comfort. Truly attentive and professional service! Highly recommended.

Room service is amazing!! Atmosphere is very friendly, workers are very friendly. Erish is an amazing room attendant. The Location is in a nice spot, plenty of stores around.

Location was very accessible to mall & restaurants. Front desk staff, especially Bea was very nice & pleasing and Allen kept our room neat, he was also very polite. We are satisfied during our stay.

I had an excellent experience during my stay. Mr. Allen Sideño was very nice, professional, and extremely accommodating.

Greatest experience of a hotel so far in Manila from service to accommodations. Restaurants are great especially the breakfast and staff. Zen and Kim at the front desk were a dream to work with.