Alder Resort Hotel -Ultra All Inclusive

Müşteri memnuniyyeti anlayışı çook zayıf.

La seule chose que nous avons appréciée est la piscine. Pour le reste, nous avons été très déçus de notre séjour.

Notre séjour a malheureusement été très décevant. Avant notre arrivée, j’avais contacté l’établissement par message pour préciser que nous avions 3 enfants, car je ne pouvais pas ajouter le troisième lors de la réservation. On m’avait confirmé qu’un lit serait préparé pour lui. Pourtant, à notre arrivée, on nous a demandé 150 € supplémentaires, alors que les enfants de moins de 8 ans sont normalement gratuits. J’ai pourtant contacté l’établissement à plusieurs reprises pour expliquer la situation, mais malheureusement, j’ai eu le sentiment que l’établissement avait toujours raison et que nos remarques n’étaient pas prises en compte. Si j’avais su dès le départ qu’un tel supplément serait demandé, j’aurais préféré réserver un hôtel 5 étoiles pour un prix similaire. Pour nous, cet hôtel ne mérite absolument pas son tarif. Concernant les repas, c’était très répétitif : presque tous les jours, les mêmes plats et les mêmes snacks étaient proposés, avec très peu de variété. Même le pain ne semblait pas frais. La Wi-Fi était payante, il n’y avait pas de climatisation dans les couloirs et la dame de la réception n’était vraiment pas aimable. Ainsi forte odeur de canalisations lorsque nous sommes dehors ! Nous sommes très déçus de notre expérience et nous attendions clairement beaucoup mieux pour le prix payé.

Das Essen war gut.

- Das Schloss an der Tür war kaputt (kein gutes Gefühl von Sicherheit). Plötzlich kam ein Mann unangekündigt in mein Zimmer rein, um die Tür zu reparieren (nicht angemeldet!). - Mitten drin statt live dabei, also laute Geräuschkulisse der Diskothek im Zimmer, bei keiner Musik hört man das summen der Generatoren (schlechte Schallisolation). - Generell alte Zimmerausstattung. - Meine Mutter die aus dem Ausland (nicht Deutschland) gebucht hat, hat 30% weniger bezahlt.

Belle vue de la chambre Chambre famille confortable Piscine agreable

Repas repetitif Plage caillou Wifi payant

Сам отель очень понравился: красивый, уютный и с приятной атмосферой. Анимация была интересной и веселой, скучать не приходилось. Питание хорошее, всегда был выбор блюд, каждый мог найти что-то по своему вкусу. В целом отель оставил хорошее впечатление, если бы не качество уборки номеров.

Уборка номера очень разочаровала. За 7 дней номер убрали всего два раза, и то во второй раз только вынесли мусор. Чаевые забирали регулярно, но полноценной уборки так и не было. Очень неприятно, ожидали гораздо лучшего сервиса.

La Chambre La piscine

Nourriture pas bonne Peu de Nourriture si on ne vient pas a l'ouverture Soirée pas terrible et pas de place pour regarder sauf si on vient 2h a l'avance.... Il n'y a même pas de ayran alors que l'alcool coule a flot... Trop de cigarette partout ! On ne peu pas manger en extérieur ou etre tranquille sur un transat sans avoir des cigarettes partout autour de nous , les gens ne font même pas attentions aux enfants avec la cigarette !!! Pas de place de parking malgré le fait de choisir un hôtel spécialement avec parking pour etre tranquille. Personnel désagréable pas de sourire, de bonjour malgré que mon mari soit turc. Je ne recommande pas cet hotel.

Отдыхали семьёй 27.06-07.07.26. Все было просто отлично. Всем очень понравилось. Доброжелательный персонал, сразу получали ответы на все вопросы. Отель чистый, территория красивая. Анимации каждый день. Отдельные спасибо аниматору Маше 😉. Еда на любой вкус, на пляже так же можно было поесть гамбургеры и лепешки, так же есть бар на пляже. С удовольствием приедем ещё раз. Спасибо вам за гостеприимство 🥰

Близко пляж

Администратор заселила нас в номера где напротив начиналось стройка с 8-9 утра и длилась весь день. Очень весело получилось

Sadece plajı sevdim diye bilirim bira ve diğer asitli içecekler var meyve suları vb snack bar var hamburger, patates cips

Otele girişten itibaren anlatıyorum resepsiyon iyi gibi genel olarak Leyla gibiler ilgilenme yok , restorant yemekleri normal ,çok güzel görünseler dahi lezzetli değiller, içeri alanda yer bulmak zor dışarıda sineklerle beraber kahvaltı yapılıyor 😃 diğer öğünler de ayni, bara gelecek olursak rezalet koskoca otelin pool barında kokteyl listesi yok sorarsan kokteyl var şunu yap diyorum bu eksik bunu yap diyorum likör yok zaten alkolleri ve likorleri orijinal değil, sex on the beach varmış sözde yap diyorum ben biliyorum içeriğini tekila votka şeftali likör Nar şurubu portakal suyu , , peki bana nasıl geliyor tekila yok zaten 😅 votka ,muz şurubu portakal suyu ,mavi turunç likör var shake zaten yok düz bardağa yapıyor surup dipte meyve suyu yukarıda kısaca bok gibi tadi kötü, odaya gelecek olursak klimayı çalıştırınca yatakta duş aldim resmen soğuk hava vereceği yerde su atıyor, odanın ışıkları bazen yanıyor bazen yanmıyor tuhaf şalterden kısa devre sesleri geliyor, oda manzarası boş bira fıçılari çöplük karşı lojmanda kalan personellerle göz göze olabileceğin bir balkon manzaran var😅 fiyatına göre kötü bence ben o fiyata daha güzel oteller biliyorum gidip pişman olmanızı istemiyorum 👍

The hotel was excellent, location is very nice and close to the sea also around area is green trees and fresh air

The staff were very friendly

Le personnel était serviable même si difficile d entrer en communication vu qu ils ne parlaient ni français ni anglais! Uniquement le turque

Chambres pas prêtes à l arrivée avec les lits d apoints demandés Impossible à atteindre avant notre arrivée La nourriture était vraiment de mauvaise qualité

Ailecek gittik ve 4 gece kaldık, giriş, çıkış, hizmet, yemekler, temizlik ve servisler güzeldi. Eğlenceli ve aktiviteli günler geçirdik, personeller işinde gücünde ve yardımcı oluyorlar.

Sehr gut

Hadde alt inkludert opphold på hotellet. Vi fikk et rom med balkong og flott utsikt. Veldig god mat fra restaurant. Det skjer hele tiden noen aktiviteter på morgen og kveld som passer både for voksne og barn. Vennlig personell. Kort avstand til strand (ca 200 m). Det som kunne vært bedre er daglig renhold på rom slik at sengetøy blir skiftet oftere. Ellers topp hotell!

Yemekler çok kötüydü buz gibi hergün ayni yemekler var ve yemeklerin üzerinde sinekler geziyor öyle bir kac tane değil baya yüksek oranda tatilin sonuna doğru midelerimiz kötüleşti birdaha gelmem keşke hiç gelmeseydik

Nereden başlasam bilemiyorum o kadar çok ki! Yönetimin yazdıklarımı yapıcı eleştiri olarak algılayıp düzeltme yoluna gideceklerini umut ediyorum. Temizlikten başlayalım isterseniz çocukların odasına girdiğimizde hamam böcekleri ile karşılaştık peçeteyle alıp dışarıya attım sonrasında çocukları tramvayla tedirgin bir tahsil geçirdiler. Daha sonra Wi-Fi’nin ücretli olduğunu söylediler odalarda diğer otellerde bulunan hatta ve hatta yıldızsız otellerde bile odalarda su ısıtıcı çay vs yok resepsiyona sorduğumuzda konseptimiz de yok dedi yemek çeşitleri çok az genelde aynı yemekler çıkıyor Yemeklerde lezzet yok aşıları gözden geçirmek lazım. Personel ipek güler yüzlü ve anlayışlı bulmadım. Tatlı yelpazesi çok dar ve ısrarla her gün aynı şeyler çıkıyor. Satın alma ekibi gözden geçirilmeli ürün kalitesi çok düşük ürünler tercih ediliyor. Pide fırını ustaları değiştirilmeli ne demek istediğimi pide fırından çıkan ürünleri yediğinizde anlayacaksınız. Daha çok şey var ama uzatmak istemiyorum bu durumlardan yönetimin haberin olmadığını düşünerek yazıyorum denetleyip düzeltebileceklerini düşünüyorum. Çünkü konum ve yer olarak çok güzel doğayla iç içe. Bu haliyle bir daha tatil tercihlerimizin arasında olacağını zannetmiyorum.

Tekrar tercih etmem.

Also insgesamt war das Hotel befriedigend außer der Servicekraft von der Massageabteilung die hatten nur genervt. Das Essen war befriedigt bis ausreichend. Die Sauberkeit war gut ansonsten hatte ich keine Bedenken. Sehr gute Auswahl am Möglichkeiten als Tour in der Nähe vom Hotel

Yemekler vasat ama fiyat performans olarak iyi

Nezaketle karşıladığınız için teşekkür ederim. Oda seçiminde hata yapmamıza rağmen anlayış gösterip destek olduğunuz için minnetarız. Çevremize mutlaka önereceğiz

Modern facilities, spacious rooms

Food, very loud music till late at night and receptionist Angela spoke to me in Russian, showed no empathy to the situation with my sick son, was rude and threatening

First of all the terrible smell in and around the hotel was sometimes unbearable. Our toilet was never once cleaned during the entire stay, room service was terrible, we had to ask for fresh bed sheets because no one was changing them after 4days, only the rubbish in the bin was removed, reception guy working night shift on the 08 of August was so unprofessional busy chatting on WhatsApp when we asked him about room service hours he said he didn’t know, he was on his cellphone. The massage guy who called himself the manager was soo annoying, always nagging asking us if we needed a massage, we couldn’t move freely, everytime we saw him we had to walk the other way afraid of being asked if we needed a massage. Guy please let people enjoy their holiday stop nagging. Very thin cheap toilet paper, flies all over the food, children touching the food, dirty soup containers, the rice was slightly sour, uncovered food not clean enough for a 4star hotel, NEVER coming back

not for solo traveler; noisy, animation until midnight, not possible to sleep

hotel packed with families with children (august), but facilities are not enough to handle that much people; no good managment, very commercial. beach is crowded, dirty

-

Our rooms were given to some other guest… putting some rubbish rooms, moved in 8 hours, next shift staff had no idea and was rude to get us to move to our room very quick and vacate temporary room as if it was our check out

The staff was very friendly and helpful, kids had very much fun ,the animator girls and boys was very good,every day something new ,the food was very good .

I was very surprised about internet we had to bay it and I found this very expensive there,the hotel should have their own internet for their clients.

The place is clean. The pool is nice. The room is good.

The food was super boring. You have to pay for the internet. They give you only one room key even if you are two or more people. The mini disco for kids on the main stage is everyday which is extremely boring to keep listening to kids music for one hour in the evening. I dont recommend rooms that have view on the pool because they start play music at 10 am till 12 pm so you cant sleep during that time. I will definitely not go there again.

Amazing property And excellent hospitality I would definitely recommend the property

Good place for family holidays) Great location, very cosy, nice view on the maintains, beautiful nature!!the hotel also is close to the sea, just 3-5 minutes. The indoor and outdoor swimming pools are clean. Very polite and great staff, the animation crew is active and creative!! The nice spa complex with professional masseuses!

Lack of fruits: there were just apples and oranges. Also juice and other drinks were not good quality....and it's definitely time to upgrade the ping-pong table and rockets, the volleyball ball is also tough ....

Odalar yeterli büyüklükte banyo ve balkon iyi. Ama odadaki TV çok eski ve çok küçük 37 ekran ve ayaklı. yıl 2024 olmuş duvara asılı büyük LCD TV koymak çok ta zor olmamalı. Markası önemli değil en ucuz modelde olur, yeter ki büyük olsun. Ayrıca terlik yoktu resepsiyonu arayıp kağıt terlik istedim, bizim konseptimizde yok dedi. Kağıt terlik nedir ki 10 TL lik birşey. Yemekler orta kalite çeşit çok yok.

Im gross und ganzem hatten wir im Eldar Resort Hotel eine schöne Zeit verbracht. Positiv war: + Die Lage ist gut + Der Pool hatte uns gut gefallen + Das Essen bzw. Buffet war besser als erwartet + Wir hatten stehts einen freien Parkplatz + Einige Hotelmitarbeitende, insbesondere der Bademeister, waren freundlich und motiviert Negativ war: - Ab und zu roch es wegen der Kläranlage in der nähe nicht sehr angenehm - Die Mehrheit der Hotelmitarbeitende waren eher kühl und nicht so motiviert - Die Zimmer könnten eine kleine Renovation vertragen - Die Sauberkeit im Zimmer hätte besser sein können - Die Liegestühle am Strand waren uns zu nahe aneinander gestellt - Der Spa Bereich im Hotel war überhaupt nicht einladend und die männlichen Spa Mitarbeitenden waren total unfreundlich Auch wenn wir trotzdem eine schöne Zeit hatten, würden wir das nächste Mal in einem anderen Hotel absteigen.

Animation was good but it was the suitable more for married couples and kids. Rooms were clean, but noisy.

If you except real Turkish Cousine, you can not find this. Menu is almost every day same, but it’s good.

Dålig rumservice, ingen variation när det gäller mat, de hade samma rätter varje dag. Dålig matkvalite. Otrevlig personal, inte alla dock.

Alles war super nur das badezimmer war nicht sauber genung

l'hôtel est correct pour le prix, cependant les équipement présent dans la chambre son ancien (le sèche-cheveux, le toilette ou encore le pommeau de douche).La chambre dans l'ensemble est à changer, le lit n'avait pas de sommier, les draps et taies d'oreiller avait des taches de javel... La nourriture dans l'hôtel n'avais quasiment aucun gout, tout se ressemble et manque de goût ! Le personnel est à l'écoute et serviable. La connexion internet ne fonctionne quasiment pas. Un hôtel correct pour y séjourner 2 jours mais pas plus ! Je ne le conseille pas

Excellent View and Beautiful Resort . Food was tasty and standard.

The timings of Food court is very short. Must change the dinner time. We didn't take dinner as we went 9:20pm but they closed the restaurant. We missed dinner 😔

I liked the animation shows they put on every night. I also liked the staff who were polite and friendly.we also enjoyed the pools and slide.

I didn't like that there was the same stuff to eat every day. I also didn't like cleaning regime and the toilets were never cleaned properly.

Fiyat performans olarak idare eder diyebilirim..

Property was clean

Air condition in our property was not working properly. It was working but not cooling

The only good thing about hotel is the beach location. Sea and beach are nice. Plenty of sunbeds and snack bar at the beach was nice. Also Spa in the hotel is nice and worth the visit

Poor selection of drinks. Basically beer, wine and vodka. Nothing else to choose from. The worst part was a room. The room I was given was absolute health and safety hazard. It had loose electrical wires (including bathroom), cracks, mould on the walls. It was disgusting and not safe! No person should be allowed to stay in roo like that. No safe in the room and fridge wasn't working. And if you have carpet in the room it should be hoovered at least once per stay!

Facilities / rooms width /balcony/entertainment team were amazing can't find better they were superb for kids & adults shows

Staff attitude was tough (bartenders / housekeepers some of the receptionist) housekeeping not cleaning /food was really bad in all meals I was afraid to ask for anything of their attitude. WiFi very bad

The breakfast is bad .

Nothing .

I would stay here again, we stayed for my sons birthday, messaged hotel befpre hand and were told on arrival all would be fine, we arrived, reception were rude, especially manageress, she wasnt helpful, the hotel is dated, and the family room we booked and paid for had room just for bed, no room to actually walk to the other side of the room. Food is basic and not something you will enjoy, entertainment team, they jave stuff to do during the day for example teaching dance, but stated clearly no children, not be politely either. There is no parking either. When we chexked out, the guy took key from me, no thanks for staying with us, or have a nice day, just took key. I wouldnt recommended this hotel to people, for what i paid its pretty poor, basic and staff very poor, lady in reception in particular.

Everything is very good

Good

Big pool is a great plus, room was very clean and modern. The beach is just a 5-7 minute walk from the hotel and has nice bar, showers, WC, sunbeds, etc. Food and drinks were great both at the restaurant and at the snack bars.

The TV in the room could be bigger and have a more english channels. The tennis table was in a very poor condition and they removed the net at 17:00 and quite often forget to put it back in the morning, so you have to search someone from the animation team to put it back. It was very frustrating that they did not allow to play after 17:00 as before 17:00 it is very hot outside and not much fun to play. Anyway, I believe this tennis table should have been replaced long ago and people should be able to play whenever they want.

Not sure

The location isn’t as close as expected The staff were unhelpful No cleaning service And most importantly the pool was off limits due to technical problems throughout our entire stay :( and there weren’t any compensations.

Most of staff do not understand English Service staff not clean rooms evryday unless you tell them many times in each day Too much ants at ground floor Auto Entrance door donot work very well until you ask reception to open it

Entertainment, and restaurant.

Staff negative attitude, very poor WiFi (0 inside the room), poor house keeping, weak air conditioning in rooms, no air condition in main lobby and other public areas. I paid for the rooms a month before checking in through Booking application, and the receptionist warned us that if they did not receive their money from booking yet, he will not check us in. I requested an early check in cause my flight was arriving at 4 am and received a confirmation email (free of charge), but after arriving at the hotel at 6 am, the receptionist denied this approval claiming that BOOKING sent it without referring to them. I had to debate and quarrel with 4 or 5 different staff members over 4 hours to have one room at 10 am instead of 2 pm (they already had vacant rooms). I sent a complaint to BOOKING application and I received the reply in Turkish!!! This simply proves that the approval was issued by the hotel and that they see and respond to my requests/complaints. After checking in to the first room, I found the shower hose totally cut, it got fixed. 30 minutes. Soon afterwords, electricity went off (including AC) for 1.5 hour until they could fix it.

Nothing

Helpless staff Hotel facilities are so poor Hotel loppy is un confitioned Food is the worst with a very limited options Rooms dont worth the paid value or even the half of it Overall experience is so bad and will never try this hotel and never recommend to anyone

İlk girişte banyo temizlenmemişti, 3. Yatak akşama doğru yapıldı, havlular yoktu 3 saate geldi, 3 gün asansörün biri bozuktu, engelli park yerini bırakın normal park yerini bulamayıp 3 kere dolandık olmadık biyere koyduk, eşim engelli haliyle sıcakta baya yürümek zorunda kaldı, denize gitmek sıcakta bir işkence 500 metre, sabahları 7,30 da tüm havuz şezlongları doluyor, her gün 6.30-7.00 arası şezlonga eşya bırakmazsanız yer bulunamıyor, otelin buna ilişkin hiç bir girişimi ve çözüm yolu tedbiri yok, şezlonglar kalanların yarısı yada 3 te biri kadar, yemekler güzeldi, ancak onda da akşam 7 de başlayan yemeğe 20 kala sıraya girmezseniz onda da yer bulamıyorsunuz, 8 den sonrayı beklemeniz gerekiyor, dinlenmeye gidilecek biyer değil, bir daha gitmem, tavsiye de etmiyorum. Çalışanları iyi yemekler güzel, günlük temizliği yapılıyor bilgi.

Pool activities

The electricity issue was the thing due to which i wont visit this resort again as there generator was also not working properly and the night staff was so rude

The pool and the water slides were great for kids.

There was a bad smell in the room. There are lots of Russians who are treated very differently since they tip big the waiters so they can reserve tables during the meals and serve them better even though it is a self service style, while others have to wait for long to get tables.

Food

Big pool and night show

Few types of food.

Abundant food.

The staff does not speak English. The music was screaming for a few people until late at night. Almost the same food every day.

The view from the room was great as I had pool and Mountain view, activities all day long which I enjoyed the most, the beach was very good with plenty of sun beds and mine bar so we didn’t need to go back to hotel for drink or food. Also I like the shower in the beach. Friendly staff however some of them they don’t speak English but most of them speak Russian as most guests are from Russia, Food was very delicious and fresh. Location is good as it’s only 45 minutes from Antalya airport , price is affordable compare to the other Resorts in the same area I would definitely recommend and I’ll go back again next summer Thanks Eldar Resort Hotel for having us 😊

Restaurant not very clean but was ok because of the high season it was expected with the crowd , the food was fresh and delicious

Meget dårlig senge små værelse Rengøring er ok Personalen uden smil træt af deres arbejde Ekstra seng som vi fik til vores dreng er med spring som kan mærkes når man lægge og vi bed om skifter men som altid de har intet mulighed svaret vi fik Service uacceptable

Pool, buffet and activities

activities languages where only in turkish and Russian that we didn’t understand the details they should include english language since there are a lot of other nationalities

The food was good, the resort was clean, the pool was nice.

the location is an area which is so expensive, but you can do all the activity inside the resort. the staff do not speak english very well.

Free Parking

They have the music going so loud until midnight even with no one down there to listen to it. My bed was shaking when Boom Boom Pow by the Black Eyed Peas came on. Rooms are not sound proof at all, if you want to stay here, bring very very good earplugs. Food was strange and hotel seems very catered to Russian / Eastern European demographic.

Resepsiyon ve sonrasında tüm çalışanlar güleryüzlü ve yardımsever davrandılar. 2 ayrı oda almıştık fakat bize daha büyük ve manzaralı aile odasını önererek tatilimizi daha konforlu geçirmemizi sağladılar. Kahvaltı,yemek,içecek kalitesi ve çeşitliliği güzeldi. Konum olarak iyi bir yerde plajda şezlong ve tesisleri mevcut. Tekrar gelebileceğimiz tesisler arasına girmiş durumda.

It was even better than we expected, especially the set of meals they were amazing

I was with two small children, everything was fine, beautiful surroundings, delicious food, very close to the sea, many thanks to the hotel staff

Good

Food

Unfortunately I was disappointed. Booked Eldar Resort Hotel via Booking.com. We were confirmed via email: we arrived at the hotel early in the morning, a non smoking room with mountain view on the last top floor and early check in. In fact, we were expecting a terribly smoky room on the second floor overlooking the pool. Oksana, the Russian-speaking girl at the reception, tried to send us off nicely, explaining that all guests smoke and that what was promised by mail is not important, just take what is. When I wanted to meet the manager, who also speaks and understands Russian perfectly, Oksana suddenly switched to Turkish with him, so I did not understand what they were talking about. It was extremely unpleasant, not welcoming and could have almost ruined the entire holiday as I have asthma and it is important to me to get what I ordered. The manager, who was initially ready to meet with us, refused us after our conversations with Oksana and said that we should wait until 14-15 until the other rooms are vacated. Tired and hungry from the road, we had to leave something at reception and went for a walk in the 40 degree heat. As a result, a slightly less smoky, not very clean room awaited us until the evening, and not on the top floor. Fortunately, a few days later there were vacancies at a clean and pleasant hotel nearby, which we gladly escaped from the Eldar resort Hotel. I do not recommend!