Vivanta Guwahati

Friendly staff. Good food the restaurants . Very good housekeeping

The location , contemporary but still have you a slightly old world charm the spa was great

It’s a run down property

The staff , the service and the ambiance

Light switches not working in room

The reception and the staffs are good .

I had requested for early check in to which there was no response even more than 48 hours later when i reached the hotel. Whats worse is they delayed the check-in even more than the actual check in time mentioned in the listing that is 2pm, by the time i was in the room it was almost 3pm (i had requested checkin of 12) the staff were clueless abd infact not helpful at all and quiet rude.

Location was 45 mins away from Kamakhya temple. It is located in good surroundings.

Due to humidity in the city i guess, the room was damp. smelling weird.

Polite and helpful staff . All requests were attended to promptly

The spa was only offering massages . All other spa services were unavailable . I had hoped to get a facial done

All

None

Ambience, Location

The bathroom.., was really bad … the Tub is so small and clumsy that even a normal size adult cannot get in and get out comfortably…. And there is no cubicle … so no other place to take a bath…, never expected such a major ergonomic flaw at Vivanta

Keep it up

I checked out from Room 630 on 14th July. The lady who checked me out didn’t provide me immediately with my GST invoice. She assured me that the invoice will be mailed to me at my email id very soon. Having not received the invoice I reminded the management in the evening and was assured that the same will be mailed to me within next 5 minutes. I have not received the invoice yet after the lapse of 20 hours. Please help me get the invoice mailed to me immediately

Hospitality is the best! Would love to stay in any of Taj properties. This is my second time at Vivanta, Guwahati.

Just a suggestion hotel should replace the bathroom fixtures. Handshowers are very old and inconvienent and the keep dripping for a few mins after being closed. The toilet jetshower also needs to be replaced. Handwash should be kept near washbasin. The bedside telephone needs to be fixed. Also suggest local news access on TV.

THE CHECK IN EXPERIENCE WAS BAD. THE STAFF WAS NOT HOSPITABLE. I HAVE STAYED IN VIVANTA IN THE PAST AND THE EXPERIENCE THIS TIME WAS ABSOLUTELY SUB OPTIMAL

The greenery around the property was refreshing. We enjoyed our walks within the property. The staff was also very helpful.

Did not have good vegetarian options, but on request they did cater to our needs, so overall no complaints there.

Location and infrastructure.

Poor greeting, lack of staff, poor room service and reception. This is not because staffs were not good, this is because of the lack of staff. Never seen any five star hotels where number of staffs are so limited. There are only 2 reception desk where 1 or 2 staffs are managing reception. Had to queue for turn.

Staff was very helpful and rooms were spacious and neat

I highly recommend this hotel. The restaurant and room service were excellent, especially the service from Mr. Biswajit And Mr. Purna . Thank you.....

Biswajit was a good host...good ambience..

The food quality was outstanding, and room service was always on time. Thank you, Mr. Biswajit Das.

I had an amazing dining experience. Mr. Biswajit Das was extremely helpful and courteous.

Excellent service from the restaurant team. Special appreciation to Mr. Biswajit Das for his kindness and professionalism

The restaurant and room service were both exceptional. Mr. Biswajit Das made every meal enjoyable. Thank you....

I am currently staying in vivanta. The service is pathetic to say the least. My used tea cups were not replaced while cleaning the room. After i came back from work, I asked for fresh cups at 530 p.m. which were not replaced till 630 p.m. Around 630 while leaving for dinner i personally went to the reception and asked them to get new cups while i am away. I came back to my room at 1015 and still cups were not replaced. I again asked the reception immediately. Its 11.04 p.m. now and still i havent got the cups.

Location and It is built in huge area

Thank u so much shrishti in F & B ...for amazing sweets...

The restaurant staff were very attentive. Special thanks to Mr. Biswajit Das for his exceptional service. Thank you....

A heartfelt thank you to Rajashree from the Front Desk and Bibhash from Housekeeping for your outstanding dedication and hard work. Your professionalism, positive attitude, and commitment to delivering excellent guest service truly make a difference every day. Your efforts are greatly appreciated and contribute significantly to creating a welcoming and memorable experience for me. Keep up the excellent work!

Great hospitality, excellent food, and quick room service. Mr. Biswajit Das provided first-class service. Thank you....

The restaurant experience was fantastic, and the room service exceeded my expectations. Mr. Biswajit Das was very professional.. Thank you

Mr. Arindam was good in service and helpful

It was really a great experience for the event, specially Arindam Das gives us the best services beyond expectation. Thank you team for the great support. Happy Customer

Room service was quick, and the restaurant food was delicious. Mr. Biswajit Das was always friendly and helpful. I am very happy.

Every meal was served with care. Mr. Biswajit Das ensured everything was perfect. Thank you

Mr biswajit very helpful and full with hospitality

Service was very fast and the employee u have in your service depertment mr biswajit he is very humble and quick person to who gave the service to us, really appreciate his kindness.

Bien ubicado y tranquilo, good confort

Service good (could be more efficient),

I had a pleasant experience because of the excellent service. Thank you, Mr. Biswajit

Arindam served us so nicely,food was also good in taste, hoping for next visit

The property looks good from the outside. The breakfast buffet has some local options.

1. Calling reception or food ordering is almost impossible from the phone. Nobody picks up the call. 2. The switches and lights in the room are a mess. 3. The finish in the washroom is pretty bad. The workmanship is third class. 4. The restaurant is like eating at a dhaba. The interiors do not feel like a five-star hotel. 5. The reception Staff and the restaurant staff look like they are held hostage.

BREAKFAST WAS GOOD AND LOCATION ALSO GOOD

DAMPNESS IN WALLS BETWEEN BEDROOM AND BATHROOM

I had a wonderful experience at this hotel. The rooms were clean, the food was delicious, and the service was excellent. Special thanks to Biswajit for his wonderful service and polite behavior.

This hotel provides a very comfortable stay with great hospitality. I really appreciated Biswajit’s kind attitude and professional service throughout my visit.

Checkin till check out..its magic with Vivanta guwahati. Saurav @reception help desk is simply charm and simmering hospitality at its peak. Saurav keep it up. Brand Taj and staff all awesome. Buffet breakfast is magnetic effect for day start and property becomes heaven coz of Saurav (the himachal guy) and not to forget Abhinav as well at front desk.

We wanted to witness completion of entrance DOME. Thats fine next time. Saurav keep it up and thank you for being a strongest reason that inspires to revisit Taj Vivanta every time we are @ Guwahati. Its the spirit of people and staff that gets contagious. You are blessed with that. Kudos 👏 and blessings to your charm Saurav. Fabulous.

“I had a very good experience at this hotel. The rooms were very good, and the food was absolutely delicious. The restaurant team was also very good. Specially, Mr. Biswajit and Mr. Dawa are excellent employees. I really liked their behavior and hospitality.”

We had a wonderful stay at the Vivanta Guwahati. The rooms are incredibly spacious and come equipped with all the necessary amenities you could need for a comfortable visit. The food throughout our stay was consistently good, and the breakfast spread was particularly impressive with a great variety of options to choose from. What truly stands out about this property, however, is the service. A special thanks to Abhinab Sinha & Akash F &b ]for their excellent service and incredibly helpful attitude. They went above and beyond to ensure we were well taken care of. Overall, it was a very comfortable and pleasant stay. Highly recommended!

Biswajit was very helpful and the service was wonderful and very attentive. Thank you

Really good hospitality , mr vishvajeet did his good job very well .

Good biswajit good faculties

Location is good

Very Old Property and restaurant service need significant improvements

Very lively experience.Mr. Kularskhem and Mr. Dawa were really helpful and hospitalble.

Good stay, comfortable and clean, good service and facilities, restaurant and buffet is great

Communicating with property prior to arrival, should have alternate contact numbers and easy way to reach hotel staff, also minor thing but minibar was empty!! Not expected in a star hotel

The staffs were ill equipped to handle guests queries'. Rajashree from front office even lied to us about billing.

Location of the hotel

Rooms

Good

Yess

Good facility and services given by Niranjan ji, Nisha and srishti. satisfactory

Comfortable stay! Helpful people!

Excellent service from Biswajit

Thank you Biswajit for your incredible service.

Excellent service by Vivanta Guwahati, the Assamese long island ice tea was perfect we loved it.

Amazing experience at Vivanta The food and service were both excellent. Special thanks to Amrit for his attentive and friendly service. He made us feel very comfortable and took great care of us. Will definitely visit again.

Room service is very bad reception is same as asking money for early check in how much 3500rs Marta kya na karta de duya maine

Nothing very bad service pls change staffing

We were upgraded to a premium suit by the duty manager which was highly appreciated. She was considerate and anticipated that we would be tired after our visit to the Kamakhya temple. Priya the duty manager was excellent in her service.

Priya's good gesture and genuine concern for her guests was not supported by the cleaning and maintenance staff of the property. The room had dust everywhere. The bathtub didn't have drain cap. Shower area was not water locked and during shower the entire water came out in the bathroom dry area. Had we not stopped using the shower area, the water would've entered the bedroom. We had a bad experience.

Overall upkeep

Distance from town

Had an absolutely wonderful dinner experience at Umami, Vivanta by Taj Guwahati. Truly one of the best Pan Asian dining experiences in the city with an impressive variety of dishes to choose from. We tried the Lamb Massaman Skewers, Pad Thai with Chicken, and LIIT — every single dish and drink was perfectly crafted and full of flavour. The entire meal felt thoughtfully prepared and beautifully presented. What made the experience even more special was the warm hospitality. The service was top-notch throughout the evening. A special mention to Dawa, Sushmita, and Chef Sudesh for making our dinner so memorable. We even got the chance to interact with the chef, who patiently shared detailed insights about the recipes when we asked out of curiosity — such a lovely and personal touch. The complimentary birthday cake was the perfect ending to a perfect evening. Thank you to the entire team for the amazing hospitality. Looking forward to visiting again soon!

Good location, 30 min drive to Kamakhya temple. 30 min drive to airport. Good connectivity with highways

Property needs renovation

Stayed here for day and honestly expected a lot more from a Vivanta! That too basic expectations, like good rooms and good service. This is an aged property, while rooms are good size everything else feels and is super old. Bed which makes sound as you turn, flickering lights, shower in the bath tub which is so difficult to get in and out (and beat this, with shower mixer is placed you have cold water over you before hot comes) and black patches on the wall and ceiling. Worst is the service, you hardly see a smiling face (apart from the security and the bell boys…the reason I am probably giving a few extra stars), i had to call at least 3 times for water and that too gets you plastic bottles and what made it worst…there were no hand towels. We were told to wait for an hour at least for any hand towel which then never came. Last but not the least the restaurant and food, surely something which needs to be looked at, very little options and service..little i mention. How can you being in Assam not have a good tea option available!! Please someone look into all these, you are sitting at a great location and with a great name, please make this Vivanta great. Surely not worth the price and not the Vivanta you expect.

Our stay at Vivanta Guwahati was disappointing from start to finish, especially considering the expectations from a premium hotel brand. Right from arrival, there was no welcome experience at all. No one came to assist with luggage from the cab, and similarly while leaving, no one escorted us or helped with luggage to the cab either. During check-in, we had specifically paid for two mountain view rooms, but only one room actually had the promised view. The other did not match what was booked. And yeah, no upgrade as well for being Taj loyalty member. The rooms themselves felt outdated and poorly maintained. The shower setup was extremely inconvenient. There was only a bathtub arrangement, and guests are expected to stand inside the bathtub to take a shower, which felt impractical and uncomfortable. To make matters worse, there was no proper drainage stopper for the bathtub. Although the room size was decent, the TV was a tiny 32-inch screen with no smart features at all, which felt outdated for a hotel in this category. There were also no welcome snacks, greetings, or any thoughtful touches in the room. Basic maintenance was lacking throughout. The light switches barely worked and had to be pressed multiple times. The convex grooming mirror in the washroom had a non-functional light. Curtains smelled bad, looked unwashed, and were full of creases. The gym experience was equally poor. The equipment looked extremely old, the treadmill made excessive noise, and the entire gym corridor had a bad smell. I could not stay there for even half an hour. Breakfast was another disappointment. Except for the paneer paratha and mango, almost everything felt mediocre or stale. The muffins and croissants seemed old and locally sourced with poor quality, and overall the food spread did not meet expectations at all. The only positive part of the stay was that the billing process was handled properly. Overall, this was one of the most underwhelming hotel experiences I have had, especially from a property operating under the Vivanta name.

We had a bad experience at the onset at vivanta Guwahati especially the restaurant and the staff. The room was upgraded but there was no feeling of upgradation. Posted pics where one can see the room had leftovers from earlier guest meaning the room was given without proper cleaning which should be the industry standard. Cigarette lighter, bottle lid etc. Were visibly lying on the floor and we had kids along. The bamboo basket was empty which otherwise should have had some complimentary cookies or fruits. The hotel is made of structure which lasts for long and needs lengthy renovations when taken up BUT when guest checks in he looks for comfort and pamper at the cost he is paying and not to find garbage lying in a given room. The restaurant we were in served buffet as well as Ala carte but the staff there was more interested in guests taking buffet only! It was a dhaba style experience in five stare vivanta Guwahati where the 7 restaurant staff seemed to be in a hell lot of hurry not even making eye contact with guests and no warmth..the moment we said we want to go for a la carte the staff started to behave very rudely. Fine...the table it was also fit for just two while we were 4 persons. Hardly there was any place to put big plates forget small plates. Do look at the pictures attached. I kept the water bottle on the floor as there was no space on the two by two table! The staff on a road side dhaba to kaziranga is more polite,smiling and well dressed rather than this vivanta's. We were at vivanta Shillong and there we had a all together different and very pleasant experience with staff taking one to one personal care and insight about our food and were smiling and very professional. Overall the service here seemed lacking. Huge parking, huge hotel but lacked professional etiquette and it seemed the staff here is not trained enough to satisfy the guests requirements. I wish all the best to the management to have their staff on their toes NOT just running around while serving food but also to understand that a guest needs more of love and not just comfort. We saw one steward just roaming with two glasses of juice and he asked everyone whose order was it and ultimately completing it with the couple who actually was sitting just at the entry! Location is good. Parking is ample. One to one contact needs to be developed. Service staff needs to be smiling. The guests in the restaurant were much less compared to vivanta shillong but still the staff here gave us a feeling that we were bothering them!

Everything

Nothing