Hôtel Vanessa

L'hotel est bien placé, possède un parking. Le petit déjeuné est très bien. Le personnel est très agréable.

Rien de particulier. Un peu étrange qu'il n'y avait qu'un rideau pour la salle de bain et non pas une porte. Heureusement, il y avait une porte pour les toilettes.

Personnel très serviable, et disponible.

Boutique hotel

very central location great breakfast

room was not very modern but lots of space. remote control for TV did not work (broken batteries)

Top quality hotel in the centre of Verbier. I've stayed here several times before an will certainly plan to return. Comfortable room, great views all round, pleasant bar and spa and lovely helpful people

The restaurant was closed in the evening when I was there but there are plenty of good restaurants within a five-minute walk

Tout Et le personnel top

C’était parfait, un hôtel qui ressemble à un chalet. Nous avons adoré cet hôtel et nous reviendrons sans hésitation

Good location & great breakfast. Very nice staff at the reception and for the breakfast service.

Old fashioned - still need to hand over the room key every time you leave the hotel, furnitures are old. The hotel director is borderline rude and way too familiar with some of the staff members even if they are related, it doesn’t look professional. Also the restaurant and bar were closed which isn’t really acceptable for a 4* hotel at that price.

Location - room size - quality of food

Staff need to all be trained in hospitality and the concept that the customer should be listened to and not argued with ... perhaps saying hello when you arrive at the restaurant would be a good start!

L'accueil très aimable malgré la confusion de Booking entre nom et prénom. Le confort excellent, la qualité des repas, la gentillesse d'une équipe jeune, sympathique ,dynamique et efficace. L' organisation qui nous a permis d'apprécier le festival en toute sérénité.

L’accueil et l’emplacement était parfait, le petit déjeuner également

Fiquei muito surpreendido na forma positiva um hotel super agradável os funcionários super simpáticos e sempre disponíveis para ajudar a melhorar as condições dis seus hóspedes Fiquei super surpreendido porque aqui na Suíça é difícil encontrar pessoas assim foram super compreensíveis comigo derivado a não falar o francês fluente adorei e se no início nao conhecia os hoteis em verbier sem dúvida que sera a minha primeira opção aconselho porque esta mesmo muito bem situado e tem os teleféricos tudo a beira muito bom mesmo

Nao tenho nada a reclamar gostei de tudo a única opção que nao tive fui de restaurante de nao servir jantar mas nao posso dizer que é mau porque nao tinha opção mas no futuro gostaria de disfrutar dessa opção porque assim o hotel ficaria uma escolha perfeita simplesmente porque a noite nao precisariamos de ir a rua ...

L'emplacement le confort et la propreté des chambres. L'équipe très chaleureuse.

did not have any.

My wife and I stayed at this wonderful hotel for 4 nights and had a thoroughly enjoyable time. The staff were excellent run by Muriel the general manager, her son Tom, and ably assisted by Camilla. In the restaurant we met a lovely server Mary who was very accommodating and helful. They also offer a free shuttle service to Medran to catch the lifts to the slopes. The driver Roman was a lovely man and excellent at his job. All in all a most superb hotel, well-run and I could not recommend it more highly. Well done to all of you.

Great location, and a fantastic use of the hotel mini bus to the ski lift.

It’s the first 4* hotel I have stayed at in the world where there is no complimentary shampoo and shower gels not supplied in the room! I think also the small water bottles could be replaced daily. The spa out of order for 1 day.

Close to restaurants shopping and Médran gondola. Staff was very friendly and accommodating.

Nothing. Only positive experiences.

Staff was exceptional. Shuttle was well-staffed and convenient. Breakfast was excellent. Hot tub and sauna area is spacious and well kept. Ski storage was convenient. Well located to shopping, bars and restaurants. Short shuttle to the slope.

Family room loft area has a ceiling that is low, making that area less comfortable than was expected. Main bathroom had a hand held shower wand, rather than an overhead shower head.

Friendly staff, great location, comfortable room.

Spa not really what is expected of a hotel of this calibre. Control of lighting and heating in room not great.

This hotel in Verbier offers generous spaces, including large rooms, a comfortable bar and lobby area, underground garage, and a pleasant restaurant. The overall infrastructure is solid and provides a good base for a comfortable stay. Breakfast is served as a buffet with standard options — simple but sufficient. Dinner is also well prepared, offering basic yet tasty dishes. Throughout our stay, the staff was consistently friendly, attentive, and professional, which we truly appreciated. The rooms are spacious, featuring large beds and a generous terrace. However, considering the price level, the rooms would significantly benefit from a complete renovation. The bathroom was relatively small compared to the room size, and unfortunately, the terrace could not be used at all. Access was blocked due to a malfunctioning shutter, and the emergency staircase is located directly in the terrace. Despite reporting the issue, it remained unresolved during our three-day stay. In summary, the hotel has excellent potential thanks to its space, location, and professional staff, but a modernization of the rooms would greatly enhance the overall guest experience.

Locatie top, personeel vriendelijk.

Bijna €900 voor een nacht in een sterk verouderde en uitgeleefde kamer waar op alle randen stof ligt. Het hele hotel ziet er van binnen uit alsof het minstens 15 jaar geleden al volledig gerenoveerd zou moeten worden. Geen probleem, maar wel voor dit soort prijzen!

Great staff, excellent breakfast, quick shuttle to slopes

A bit spartan, small bathrooms, needs a refresh

We loved our stay at Hotel Le Vanessa. The hotel is extremely well located in the centre of Verbier. A five minute walk to the main Medran ski lifts, or their very helpful shuttle will take you and your skis. Our room was spacious and comfortable, with a bath as well as a shower - perfect for soothing those muscles after a day on the slopes. We enjoyed several delicious meals in the hotel, including lunch which they made for us when no other guests were dining. The service was impeccable throughout. It was also a bonus that our EV was garaged and charged for us during our stay. Would definitely return.

Nothing

I like everything about the hotel, staff delightful and good Well sized rooms.

Th eonly grumble I have is that to have a fried egg or omlette one has to pay extra. Of all the hotels I have stayed at in the world , if you have a Bed and Breakfast package those kind of eggs are included

Schönes, ruhiges Hotel, beste Lage, sehr feines Frühstücksbuffet. Skiraum, Personal, alles toll!

Alles war sehr gut!

Impeccable service that you could get in a 5* hotel. I parked in front of the reception, was welcomed by a lovely gentleman who took the car, luggage and ski gear and stored it all away. Check-in was welcoming and efficient. The room was spacious with a walk-in closet and separate toilet to the bathroom. It's pricey for a 4* but I also stayed at the Hotel de Verbier which was a few francs more expensive and not 1/2 as good.

not a huge fan of the curtain to close the bathroom which was very small.

Very comfortable stay at hotel vanessa . Great location, excellent service,and wonderful staff who truly make you feel at home . Highly recommended

Our family just spent a wonderful week at Hotel Le Vanessa over Christmas, and we absolutely loved it. Everything about the hotel is fantastic - it’s the perfect size and feels both welcoming and comfortable. The location is ideal, with easy walking access to restaurants and the central ski lift, plus a convenient hotel shuttle when needed. The staff were always friendly and helpful, which made our stay even better. We stayed in a Suite Chalet, which was incredibly comfortable and perfect for our family of four. I would highly recommend Hotel Le Vanessa and would happily stay there again.

Hotel Vanessa was perfectly situated in the center of town, close to restaurants, shops and the mountain. The staff were responsive, friendly and hospitable. The spacious rooms created a relaxed and comfortable environment for our entire family. Highly recommend Hotel Vanessa. We will most definitely return!

The reception staff was very friendly and helpful, the hotel and the rooms were exceptionally warm (which is a huge plus in the winter season) and the cleaning services were super reliable.

The hotel facilities are very limited, breakfast choice is rather limited and it seemed to be super difficult to get sufficient coffee in the morning. You had to order the coffee from the restaurant staff - which normally isn't a problem - but most of the staff gave us a tiny portion of coffee for 1 person (instead of 2 people) so we had to keep on ordering more coffee, again and again. The dinner menu is also limited, once the staff gave us the wrong dish, another time the staff tried to charge us CHF 9 extra for Evian water, even though we just drank tap water. Overall, restaurant staff was friendly and helpful, except for one time where one of the waiters at breakfast was in an exceptionally bad mood, couldn't bother looking at their guests..... when we ordered filter coffee, she came back with 2 cups of Nespresso (which we hate) instead of normal coffee. We stayed at a junior suite, and while the mountain views were fantastic, we felt that calling this room a "junior suite" instead of a standard double room, was a huge overstatement. The facilities in the room were extremely basic, the price however extremely high for what you actually get. Would consider what is value for money, and this one isn't ticking this box. However, if the hotel was to upgrade facilities and offer better value for money, I would stay there again, as the staff (with the one exception) was really great, the location is excellent and as said before, the warmth of the place was AMAZING.

La posizione

La spa ha solo sauna e jacuzzi e non ha un angolo per fare tisane o per bere acqua .

Tolle Lage, wunderschöne Apartments, netter Staff

Die Lage war super und das Frühstück gut

Unser Fahrzeug wurde beim Parkieren beschädigt aber jegliche Haftung abgelehnt. Für ein Hotel in dieser Preisklasse beschämend. Es wurde 5x ein Rückruf versprochen und dann nicht eingehalten.

Excellent petit déjeuner! Service attentif et efficace.

Même si c'était un peu la basse saison, dommage que le bar/légère collation était fermé le soir.

Tout

N/A

Le staff est vraiment à l'écoute de ses clients et en toute discrétion. Il est également très souriant et a le sens du service. Le spa nous a offert un bon moment de détente. Et pour ne rien gâcher à l'expérience : possibilité de stationner dans le parking et de recharger son véhicule électrique. Enfin l'emplacement est idéal Je reviendrai !

Nous avons réservé une nuit dans le cadre du Tour des Stations 2025. L'établissement était au petits soins pour nous ! Pour donner quelques exemples : horaire élargi pour le petit déjeuner permettant donc de manger avant la compétion, accès au spa en-dehors des horaires habituels pour se doucher après la course, accès au parking de l'hotel toute la journée malgré le check-out à 12h. De plus, le personnel était extrêmement accueillant, sourillant et à disposition. Bref, je ne peux que recommander cet hotel. Merci pour tout !!

Rien !

Rien à dire, l'établissement est top les chambres sont superbement equipées, le personnel est au petit soin, le petit déjeuner vraiment au top

Le service voiturier, le parking et le bike room avec un personnel très arrangeant !

Le petit déjeuner pourrait être amélioré, manque de diversité, de légumes de qualité !

Personnel très attentif et souriant, efficace et adorable avec nous et notre animal de compagnie.

Rien de bien grave , juste les escaliers de notre entrée à notre suite.

Location, rooms, restaurant. It’s a hidden pearl.

Nothing.

A first class hotel right in the heart of Verbier. Comfortable large room, lovely spa and brilliant staff

The hotel was very quiet and the restaurant was closed when I was there but there are plenty of excellent restaurants nearby

Very comfortable and clean rooms. The balconies had amazing views of the Alps. We loved staying there, the staff was friendly and helpful.

The staff was extremely helpful, going to the last miles to make the stay agréable. Room and wellness were great as well. Breakfast was fantastic

Nice big rooms. Excellent location. Great staff.

It could do with a bit of an upgrade and some paint.

Accueil chaleureux, bien placé et très jolie chambre.

Rien

마을전경이 보이는 테라스, 넓은 방과 별도의 드레스룸 같은 공간. 편안한 침대와 수압. 훌륭한 조식과 리셉션의 귀여운 캔디 제공. 베르비에 페스티벌 프로그램에 맞게 셔틀제공.

냉장고가 있었으나 거의 상온 상태로 별의미가 없었음.

Very polite and ready to help personnel

No iron

Excellent service

Personnel à l’accueil très aimable malgré des contrariétés que j’ai vite exprimées (ci-dessous), suite spacieuse (ch. 202), bouteille d’eau dans la chambre, salle de douche, baignoire, pantoufles, peignoir, machine à café, excellente literie, belle terrasse, très bon petit-déjeuner, navette très appréciée pour la salle des Combins (aller/retour), restauration le soir ouvert aux clients également très appréciée, flyers d’information, chiens acceptés (ça ne me dérange pas) sauna et jacuzzi (pas utilisés). Jeune homme à la restauration le soir et au petit-déjeuner très sympa.

Check-in tardif (16h, comparé à 15h quasiment à tous les autres hôtels). Chambre pas prête suite au malaise de 2 personnes. Ne l’ai récupérée qu’à 16h45. Je n’étais pas la seule à attendre. Check-out tôt (11h-comparé à midi à presque tous les hôtels), TV ne fait pas face au lit. Il est vrai que je n’y suis pas allée pour la TV. Supplément pour les omelettes au petit-déjeuner. C’est quand même très cher.

I had an amazing stay at Vanessa Hotel. I appreciate the staffs' hospitality, the great facility and delicious breakfast. I hope to come back someday!

Good location, very nice staff, great room with three separate bedrooms for a family of five.

The place is run down and needs a refurbishment. Rooms also “smell” - maybe smoking was allowed in the old days.

Wellenbereich ist sehr klein

La chambre etait tres spacieuse et l accueil tres sympathique.

L'accueil, le personnel très attentif et à l'écoute

Standard breakfast. Great location. Very accommodating of pets. Shuttle bus driver is very nice and very helpful.

End of season, so hotel was very quiet. But rooms were nice and staff were friendly.

Great stay. The hotel is well located and with a free shuttle to the ski Telecabine. Staff is very friendly, help you with all requirements. Good breakfast. Will definitely come back.

Details, location, quality of the items in the room & the friendly staff. Breakfast was decent and could improve.