Kinokuniya Ryokan

Old, traditional, quiet - near Lake Ashi The meals were AMAZING - make sure you take the half-board option.

We arrived and hour before check-in and were allowed to put our bags in the room but we're rushed out before we could get anything out of them. The room was fully made but we were not allowed in it with our bags for more than one minute supervised - very weird. The location was nice and remote but from Odawara there was no bus for as we were instructed there would be, so an extra train and bus got us there - from the bus stop we had to wing it, a short walk in the rain kind of guessing. The photos of the baths are the private baths - not included in the price. The baths included are no where near as nice. The room could have been better maintained - musty and not pristine. Over all the food made up for it and it was a very unique experience but for the money the other aspects could have been better.

Blisko do Hakone, przemiła obsługa i bardzo pomocna. Miejsce pełne historii a nawet jest kont sportowy.

Brak fotela do masażu. Co do łaźni japońskiej jest dość specyficzna, trochę jak u nas w Kotlinie Kłodzkiej, pojedziesz, porównasz i przekonasz się.

部屋は良いと思った 卓球があるのも楽しかった

部屋の窓が鳥のふんで汚れていて、目の前には糞がたくさんあって、不潔だと思った

La struttura si trova a circa 45 minuti di bus dal centro di Hakone, quindi non è particolarmente comoda da raggiungere. Tuttavia, i bus e i servizi di trasporto pubblico della zona funzionano perfettamente, quindi gli spostamenti risultano comunque semplici e puntuali. Avevamo prenotato una camera quadrupla con colazione e cena. Al nostro arrivo siamo stati accolti da due signori davvero gentili e disponibili che, nonostante qualche difficoltà con l’inglese, sono riusciti a spiegarci tutto ciò di cui avevamo bisogno. La stanza era molto spaziosa, arredata con i classici futon, e disponeva di un bagno privato con solo il WC. La doccia, invece, si trova all’interno dell’onsen della struttura. La cena è stata davvero ottima: abbiamo apprezzato tutte le pietanze e la signora che ci ha servito è stata davvero gentile e premurosa rendendo ancora più piacevole l’esperienza. Non c’è possibilità di scelta e non vengono previste alternative in caso di allergie o particolari esigenze alimentari. La colazione, invece, abbiamo preferito non farla, perché molto tradizionale e a base anche di pesce, che personalmente non ci siamo sentiti di mangiare al mattino.

La struttura è un po’ datata e avrebbe bisogno di alcuni interventi di manutenzione, soprattutto a livello strutturale. Essendo inoltre molto grande, alcuni ambienti risultano inutilizzati. Avendo soggiornato ad agosto, abbiamo risentito particolarmente del caldo, anche perché nelle camere non è presente l’aria condizionata, ma solo un ventilatore. Per riuscire a dormire più comodamente abbiamo chiesto un secondo ventilatore.

Todo era tradicional, la comida estaba buena pero la falta de limpieza y el deterioro de las instalaciones eclipsó todo. Por favor, leed lo que no me gustó. El personal muy amable, sobre todo el señor y la señora que servían la comida y el desayuno.

No estaba limpio, mucho polvo, muchos insectos en todas partes incluida la habitación, telarañas enormes. Tablones del suelo del camino a la habitación rotos, moquetas sucias y desteñidas de los años. Moho en el baño, la grifería oxidada, los jardines con mala hierba, chatarra, muy muy descuidado. Sinceramente, pagar casi 400€ por una noche de habitación con el onsen en la terraza privada y encontrar las instalaciones así es de vergüenza. No dijimos nada porque solo era una noche y nos dio pena porque se veía que lo regentaba gente mayor. Pero tienen que invertir en limpieza y arreglo sino el negocio se les va a hundir.

La posizione e i servizi offerti

L’atmosfera retrò

Richiede manutenzione in alcune zone

Camere ampie e potenzialmente belle

In stato di abbandono, sporco, assenti servizi di ristorazione, molto strano per il Giappone !

amazing hospitality

solo che era immerso nel verde

assolutamente sono molto contrariata ho perso un oggetto o scritto ben tre volte alla struttura ma non ho avuto nessuna risposta chiedevo che mi fosse mandato a mie spese negli hotel dove avrei soggiornato in futuro ma non ho avuto alcuna risposta sono veramente molto infastidita.”

Todella ystävällinen ja kohtelias henkilökunta, erinomainen illalliskokemus. Majapaikka oli rauhallinen ja kylvyt rentouttavia

雰囲気、接客、料理全てにおいて良かった

location: well positioned for some hiking in not crowded outdoors private onsen: that was a great experience the staff : the owner was super helpful and kind to us traditional dinner, breakfast and rooms

Location and heritage experience with best food in house.

Option to order more.

The onsen is amazing, and the staff is very nice. The dinner is a must have with this.

The air conditioning is very weak. It was very hot in the summer. Also, there is no convenience store downstairs or nearby. So, after 11pm, you cannot get anything to drink. The 10am checkout is also way to early in my opinion.

Lo staff gentilissimo e accogliente.

Great misty vibes, incredible shotukan onsen, beautiful ryokan

everything was excellent

No me gusto que no alcance cena por que no reserve (si me voy a alojar y esta lejos de cualquier establecimiento es logico que cenare ahi) y menos por que no hay alguna otra opcion para cenar solo comprar comida instantanea en la tienda del hotel sin muchas opciones, al siguiente dia me dijeron que no tenia incluido el desayuno (cuando si lo pague), ya se imaginaran mi molestia, sin cenar y sin desayunar, con mi hija en las mismas condiciones... lo bueno que el personal despues nos alcanzo en la habitacion y nos ofrecio el desayuno!! eso lo valoro mucho y nos atendieron super bien, eso cambio mi vision de su servicio.

Mas variedad en la tienda para esas emergencias

Todos los trabajadores fueron muy amables y profesionales, aunque no todos hablaban inglés se esforzaron por hacerse entender.

El ambientes del alojamiento puede parecer un poco anticuado, aunque a mi me gustó y lo considero parte de su encanto.

泉質が良かった。 歴史が長く有名人が集った宿。 美術品が多くあり、素晴らしい。 他の宿より標高が高く涼しい。

古い趣のある部屋でエアコン無しを選択した。 外界が酷暑でも網戸の窓を開ければ涼しいが 温泉に浸かったあとの扇風機は昭和のイメージ。

Obsługa była wyjątkowa. Lokalizacja pasowała mi. Onsen na zewnątrz bardzo ładny. Wygodne materace.

Obiekt ma już najlepsze czasy za sobą. Dużo rzeczy jest bardzo zniszczonych i czuć stęchlizną. Cześć wewnętrzna onsenu była dość zagrzybiona. Zapach wody w Onsenow bardzo nieprzyjemny

I enjoyed the meals. Seemed authentic Japanese experience

Pretty pricey. Meal times were pre set and there’s zero flexibility.

We truly enjoyed our experience here - everything from the beautiful suite to the dinner and breakfast food, to the three different onsens that we got to try. I got to try two different yukatas - one for night and one for the morning! Their shop offers nice post-onsen snacks as well as local craft beers which you can enjoy in the garden. The staff were amazing and the history of this place truly makes your stay magical.

Some other reviews have mentioned this already, but parts of this ryokan do feel dated, seems like major renovations were last done some decades ago. This didn't bother us as the atmosphere and experience was more important for our stay here.

I travelled extensively around Japan before arriving here, and I can honestly say this was an 11/10. Without a doubt, the best stay of my entire trip. From the moment I arrived, the staff made me feel incredibly welcome. Everyone was warm and genuinely hospitable. A special mention to Hatta, who went above and beyond to make my stay memorable. Everything about this ryokan felt authentic. Wearing a yukata around the property, enjoying a traditional Japanese breakfast served by the sweetest elderly ladies (it felt like being looked after by grandmas!), and sleeping in a beautifully traditional room made for such a unique experience. I had one of the best nights’ sleep of my trip. The property itself is simple and modest, yet immaculately clean, beautifully maintained, and full of traditional Japanese charm. It doesn’t rely on luxury—it wins you over with its authenticity, warmth, and attention to detail. Do not miss the dinner. They thoughtfully prepared a 7-8 course vegetarian kaiseki meal for me, and it was hands down the best meal I had in Japan. Every course was beautifully presented and showcased traditional Japanese cuisine. I also experienced both the public onsen and treated myself to the private onsen, both of which were incredibly relaxing. With a bus stop just metres away, it’s very easy to explore the surrounding area. This wasn’t just my favourite hotel in Japan—it was the highlight of my entire trip. I would return in a heartbeat.

Nothing - sadly I could only stay for 3 nights.

Historic onsen

The food was exceptional, and the whole dining experience was really unique. The provided yukata was a lovely way to get into the spirit of the place. The staff were also lovely. The baths were warm and relaxing and I appreciated the information about the mineral composition of the baths, as it was a key point for me that the baths should be natural hot springs. The room was large and comfortable, and I had everything I needed provided.

The garden area surrounding the outside baths were a little unkept, with discarded plant pots and weeds which made it feel less luxurious.

Klasik Japon Ryoken deneyimi yaşamak için ideal bir tesis. Yemekler oldukça boldu , tıka basa doydum akşam.. Alışık olmayanlar için kahvaltı zorlayabilir.

Çalışanlar İngilizce konuşmuyordu biraz zorlandım. Yemek seremonisini anlatmaya çalıştılar mesela ama Japonca bilmeyince pek bişey anlamadım. Private onsen de ne şampuan ne sabun hiç biri yoktu. Public olanda vardı. Private için ekstra para ödediğini düşünürsen biraz geldi bana.

L'appartamento è nuovissimo, molto curato e con tutti i confort. Molto spazioso, in una zona tranquilla a due passi da una spiaggia e dalla bellissima passeggiata che conduce al suggestivo santuario in mezzo alla foresta e a un panorama mozzafiato sull'oceano. Vicino anche un supermercato e ristorantini. Tutto perfetto.

Nessun difetto da segnalare.

Lovely location, amazing onsen. Staff were extremely kind and accommodating, the greatest service we had during our time in Japan. Do not wait, just book!

Hôtel au charme désuet. Onsen avec eau thermale. Personnel attentif.

Excellent service, établissement très calme et repas du soir et du matin excellents

雰囲気とロケーションが良い

対応が悪いスタッフが1名いた

The staff is very good and attentive. I was glad to be able to participate in a traditional Japanese dinner and breakfast ceremony, and enjoy the natural hot springs and the Hakone region. Located within 10 minutes drive of the famous Hakone Shrine.

The ryokan is a bit off the main road - if you depend on public transportation it can be inconvenient. The private onsen was a bit of a disappointment: not clean enough to my liking.

Traditional lodging, private onsens, yukata

Aging facilities, no restaurants nearby, dated

Ryokan historique avec des parties modernes d'autres plus anciennes. Nous étions dans l'aile "showa". Retro avec des collections d'antiquités plein des couloirs. Il y avait même une galerie avec les objets les plus précieux. Les repas étaient excellents dans une salle de réception impeccable. La chambre était spacieuse. Ambiance un peu de bric et de broc avec un sacré défi d'entretien peut-être un peu difficile à tenir vu l'âge des tenanciers et du personnel. Bien placé au calme loin des bouchons près du lac, proche des bouddhas de Motohakone.

חדר מסורתי, מרווח ויפה

Отличное расположение!

Ryokan molto caratteristico e "all'antica" per vivere un'esperienza meno addomesticata e turistica.

La cena è stata buona, ma un po' pesante. Da migliorare non consigliata.

Super établissement, plein de charme et authentique, bien que vieillot Incroyable personnel d accueil et de service ! Super bon repas

It is a historic Ryokan that even has a museum hall. And the kindest staff that shows you around the grounds. And serves you meals. We had the best experience!

Onsen and food was good

Utilizzo delle onsen in ogni momento della giornata. La cena con molte portate (alcune ignorando di cosa si trattasse)

Prenotato per vivere una giornata in stile tradizionale giapponese. Parere personale non abituato a dormire in quella maniera pertanto letto scomodo. Stile antico e difficoltà a relazionarsi con il personale in lingua inglese. La colazione ancora in stile giapponese non l'abbiamo toccata

Essen, Personal und Atmosphäre.

Ryokan très traditionnel qui permet de changer d'air. La chambre était grande et propre. Le personnel est très gentil et accueillant. Ils parlent un peu anglais et cela permet très bien de se comprendre. L'onsen et le bain privatif font un bien fou.

Le ryokan mériterai des travaux de rénovation. Les chambres, onsen et bain privatif sont très vétustes. Cela est dommage compte tenu du prix élevé et malgré la gentillesse des hôtes.

The staff were very gracious

Where to begin : Power sockets sparking Wallpaper peeling down walls Water stains on walls Windows filthy Room smelt very musty , no windows to open Dust everywhere Very dated , bordering on dilapidated

The place is so authentic! I loved the kaiseki dinner, definitely the best food I ate in all Japan. They should have a Michelin star! 🌟 When you come, please do take the option with food. The staff is amazing, very kind and helpful. You can really rest here.

The property is a bit dated, and some areas could use refreshing to improve the overall aesthetics.

It was my favourite stay of the entire trip. The private bath outside was the most relaxing and spiritual experience. The Ryokan keepers also went above and beyond to make us feel comfortable and well taken care of. I had a rather unusual request (I wanted to hike down to the lake at 3:30 in the morning and asked for a flashlight). They not only lent me their big one but also showed me extra tips and were excited to see photos I shot afterwards. It just made everything so much more special and welcoming. I couldn’t recommend this Ryokan more!!! Will be coming back if I can!

古き良き旅館の情緒を味わう事ができました。

部屋の鍵が古くて上手くかけられなかった 隣の部屋のテレビの音が少し漏れていた。

L' onsen notturno, con possibilità di uscire anche fuori. Anche la cena e la colazione giapponese sono state impeccabili

Tot.

Very authentic place w nice elderly people managing the facility. In the middle of forest but w great access by bus, unique food and traditional bath house. Hikers paradise. Be aware children might not eat the food and there are zero alternatives.

Need a renovation - l feel the mold but the trims are perfectly clean and beds are super comfortable

Ha un potenziale grandissimo. Terme private molto speciali, una delle più antiche strutture onsen della zona (dal 1700), bellissime collezioni di ceramiche, spade e pezzi storici giapponesi. Posizione a 10 minuti di bus da Morihakone per le attrazioni tipiche (nave pirata, ropeways). Gentilezza della signora che serviva in sala pranzo

La struttura va rinnovata! Ci sono aree lasciate andare con pezzi mancanti e generale percezione di scarsa pulizia (potrebbe non essere così ma la decadenza è tale da lasciare questa percezione). Anche le camere hanno potenziale altissimo ma presentata con vetri sporchi (escrementi di un uccello sul vetro) e poca cura considerato il costo del pernottamento. Abbiamo considerato seriamente di andare via dopo la prima notte. Anche molto difficile la comunicazione (non rispondono alle e-mail etc).

Un lugar hermoso, fácil de llegar (buen transporte) y los onsen geniales. Las personas muy queridas y te ayudan con todo, tratan de hacer lo posible por comunicarse. Definitivamente volvería a este lugar.

Todo genial

The place has its own charm — it’s old and somewhat neglected, but also very authentic. Unfortunately, our stay was overshadowed by an incident at checkout, when the ryokan staff insisted that we pay despite the fact that the booking had already been fully paid through Booking.com. Even after we showed proof of payment, the staff maintained that we should pay a second time and seek reimbursement from Booking ourselves. The entire situation was handled in an unpleasant manner. Instead of resolving what was clearly a more complicated checkout issue, we were pushed aside while other guests were served first, which felt quite rude and dismissive. We left feeling stressed and upset, which says a lot considering this trip was meant to be a time for relaxation and rest.

Tiene un encanto especial. Sin duda una gran experiencia.

The multi-course Kaiseki dinner was superb; a family staying longer than one night told us it gets bigger and better! The onsen was very good, clean, with comfortable hot tubs outside and a hot spring pool inside. The staff helped with our luggage delivery to the station, so that we could see and do more.

The toilets on the upper floor (the rooms don't have facilities) were disgusting and didn't work. I never suspected anything like that in Japan, and I don't understand why they were not locked to hide the disgrace. We had to go all the way down to the onsen to use the toilets.

Everything ! The dinner, the clothes, the rooms, the scenery and the staff

Maybe the breakfast not for me. But dinner was WOW

Ryokan in posizione veramente comoda, con la fermata del bus a 2 minuti a piedi, in vero stile giapponese. All'arrivo ti consegnano kimono e yukata per quando sei in struttura, presenti sia gli onsen pubblici sia quelli privati prenotabili prendendo un tag di legno con l'orario, da 2 o 4 persone al costo di 2000 yen. La nostra camera era spaziosa e i futon molto comodi. La cena veramente abbondante e molto buona e varia.

Se proprio vogliamo trovare un difetto, seppur facilmente superabile, la doccia in camera è un po’ datata e l’inglese dei proprietari a volte si mescola al giapponese; tuttavia sono adorabili e riescono a farsi capire perfettamente.

Ristorazione

Struttura un po datata. Onsen privato carino

Beautiful authentic ryokan steeped in heritage. With its own museum and private sulphur onset, it was a magical stay. Rooms were very traditional and was at the top of the mountains only 20 minutes bus ride from Hakone station. The dinner was exquisite with the staff being very attentive.

Would have preferred a higher bed so need to book that next time. Think they offered classic and modern rooms but only found that out when we got there. Would be great to add that to the options when booking. Apart from that, the experience was superb.

Si, es antiguo pero tiene encanto

Quizá un poco a desmano del mundo pero es lo normal

Le calme, les rituels, les bains, les repas et le sens de l’accueil

Rien

Sehr traditionell und freundlich mitten in der Natur, mehr für Entspannung gedacht.

All the onsens were amazing, very friendly staff, lots of things to buy to eat in the room if you want to stay in

The H bus stops quite early at night

L’accueil, les hôtes ultra adorables !!

Sans véhicule on dépend vraiment des bus et il n’y a pas de restaurant autour

La struttura nel complesso e la cena

Esperienza poco supportata per chi non parla giapponese e non conosce gli usi e costumi. Rigidità sugli orari che mal si adattano ad una vacanza (cena alle 18:00, colazione alle 8:00). Complicato da raggiungere con i mezzi pubblici.

Traditional japanese ryokan to feel like you are really in Japan. Comfy futons to sleep in. Women get to choose their yukata. Men don't. The inclusive breakfast and dinner option was nice.

Hotel needs some renovation and remodelling. Some broken things and rusty and discolored walls.

Nous avons adoré notre chambre donnant sur le jardin et l’authenticité des lieux, les Onsens intérieur et extérieur et les repas du soir et du petit déjeuner de vrais expériences culinaire. Tout est comme une parenthèse dans le temps.

Il faisait un peu froid dans la chambre le matin mais cela reste supportable.

Das Onsen ist super aber auch schon sehr in die Jahre gekommen. Das Personal ist nett aber spricht wenig Englisch.

Die Fotos auf den Bildern zeigen einen deutlich besseren Zustand an als es in der Realität ist, wo das Holz morsch ist. Innen drinnen ist alles ziemlich veraltet von der Dusche über Waschbecken und auch sonst im öffentlichen Flur sind Wasserflecken an den Wänden etc.

Perfect location, amazing staff, beautiful room and OUTSTANDING onsens.

Nothing at all!

The food was excellent! Everything was beautifully prepared and displayed. The onsen was also great and the staff so friendly and helpful. The decor grew in us, as well.

This is a historical space, and much could use updating. That said, after being there, it was more charming than anything.

歴史を感じさせる！雰囲気があった。

大広間での食事に時間がかかった。

-Lage, mit Bus gut erreichbar (Achtung, etwa 1 Stunde mehr Zeit einberechnen als auf Google Maps angezeigt wird. es hatte bei der Hin und Rückfahrt so viel Verkehr in den Dörfern dass wir wegen der Verspätung fast den Zug verpasst hatten) -sehr traditionell -sehr freundliches Personal -private Onsen gegen Aufpreis -Zimmer war traumhaft! Einzigartig

-es gibt nur das traditionelle Essen. Für 1 Nacht super aber für länger hätte ich es nicht geschafft da wir kaum Fisch essen und es sehr fischlastig war. War aber trotzdem eine super Erfahrung -sehr traditionell und alt aber dadurch auch etwas renovationsbedürftig bei gewissen Bereichen

We booked private onsen. It is very nice. Water is very hot so be aware. 30-45 mins is more than enough to enjoy it. Dinner was incredible. Had a lot of traditional japanese food I wasn't able to find elsewhere. It was delicious.

One of the lights in our room wasn't working properly - it lights up in the middle of the night on its own. We had hotel staff came by to remove the bulb. They also compensated us for the inconvenience.

Serene location in remote area near Lake Ashi. Superb meals! Ancient ryokan that has seen better days. The staff were seemingly as old as the inn but impressively efficient and accommodating.

As to be expected with an ancient inn, maintenance would be costly prohibitive. The traveler needs to adjust their expectations to this setting. I could not fully enjoy the baths while looking at unmaintained surroundings.

Charming hotel with private onsen for rent. Staff were delightful.

Dated facilities, cleaning could be better.