Novotel Pekanbaru vs Similar Hotels

Comfortable bed and nice room.

Rooms are comfortable and spacious, but have some cleanliness issues.

Standard quality for this hotel tier.

Rooms are old with issues, but some are clean and comfortable.

No specific mention of cleanliness, but mosquitoes in the dining area noted.

Reviews mention the bathroom having a urine smell and maintenance issues.

Guests have concerns about smoking in the pool area, which is not kid-friendly.

The hotel has not been kept tidy; dirty carpets and dusty, bathrooms have mould.

Excellent location beside the mall and easy access to many things.

Hotel is conveniently located near a mall and offers good views.

Location is good, but smoking policies could be improved.

The hotel is situated in a nice location and away from the main town centre.

Staff was friendly, but some service aspects like transportation could be improved.

Staff are described as friendly and helpful, with prompt resolution of issues.

Standard service for a hotel of this rating.

Staff are extremely friendly and nice, providing a welcoming atmosphere.

Buffet breakfast has a lot of choices.

Breakfast quality was mentioned as not good; could improve.

Standard quality for this hotel tier.

Choice of breakfast menu is good and tastes great.

Standard quality for this hotel tier.

Facilities like the gym, spa, and infinity pool receive positive mentions.

Water playground available, though affected by smoking issue.

Facilities are decent but have maintenance issues, such as the pool under maintenance.

Standard quality for this hotel tier.

Overall quality of service and amenities justify the stay.

Standard quality for this hotel tier.

Offers decent value considering location and price.