favehotel Rungkut Surabaya

The breakfast great, delicious taste

The towel not clean and old

Very nice hotel! EXCELLENT breakfast buffet! Staff were super nice and helpful!

Nothing

Hotel is next to shopping mart, which is good when you need to buy something. But, parking only free for 1 time, charged for the 2nd time in the same day. Check in process very slow, the front office asked for more details, even when we already inform the sales details earlier, and after check in, the front office (Ibra**m) forget to returned ID card, so we have to go back to front office to get it. He is not so nice as receptionist, need more training to be polite to guests. Only give one access card when check in, so you need to ask first if you want more than one access card. The room: has no towels and tooth brush, cannot call room service for asking towels and amenities, because the phone is always line busy. Again, have to go to front office to asked for towels, and they only provide 2 pcs towels, charged IDR 30k for extra towels. No water provided in the room, they only provide empty glass jar, so you have to fill the water using jar in the lobby if you want to drink which is something you reluctant to do, so we bought mineral water instead. The room door sometimes hard to open, probably the door cannot read the access card, so you have to try several times. The TV remote broken or probably run out battery. Cannot use for changing channels. AC not so cold, even with max temperature setting. The food? Have many options.. but tasteless. This is first time at budget hotel, not sure with other budget hotels, but this hotel quite disappointing. But the price is quite cheap. And they provide children playground in the restaurant. Next visit? Hmm...what do you think?

the room was clean

staff are not being attentive. We reached the hotel around 4pm, but the room was not ready and have to wait another 30min. but after i waited 15 min and ask reception again, she said the room is aldy ready. But when we reach the room the card is not working and we have to go down again... Also, nobody initiate to help us bring luggage up until we asked. We also asked about the in-house massage but they can only accept one customer at one time... Im not trying to exaggerate but we are all tired after mt bromo and really wanted a good rest bfr dinner, but turns out i feel so lost in the hotel and nobody is servicing

Staff super helpfull and kind.. For standard room is okay but family room very small same space with standard room only bed the difference

Shower space and glass between shower and wastafel too small so the water of the shower would be spread out and make the floor watery

The staff are friendly and helpful. I asked for iron early in the morning, and they provided it quickly.

Breakfast is good. Many choices. Many parking spot

I dont know what they use for air refreshner in the lobby. But for me the smell is not good

Over all my staying was good, staffs, facilities all was good. Unfortunately i had some issues. Ac was not cool enough eventhough i had been there all day. When i had a bfast the rice porridge was just like over cooked steamed rice. It doesnt look like a rice porridge at all, i've told to the greeter lady. But no one was rectify it and 1 more suggestion to put cutleries at the egg station thx

All good

Clean room

Water in the bath room n toilet too slow n small.

Excellent location

Nice staff.. Clean room. Breakfast was good.

The toilet seat in our room was broken. We did report it to reception , but did not get fixed during our stay.

Service ok friendly helpfull clean room nice view at 18th floor, parking area spacious but less lighting. Location far from city center but theres Transmart in front of hotel good for shop and eat. Paid parking theres no facilities for hotel guests.

The hotel is near to a mall,you can walk.

None

Room, bed, food ok

They told us, breakfast starts from 6 am. We were there at -+ 6:15 an no food was ready (except some salad, cornflakes and simple Toast bread) At 6:30 still no food. As we had to go to the airport we complaint. But it took until 6:55 until the food was ready. Instead of 6 am! And no word of sorry or anything else. I've never experienced like this in any hotel before. The food itself was ok. Very warm in the Restaurant and in the hallways/lift. Most ACs were switched off.

Peacefull

I would recommend them to change all linen and towels to new one.

Connection room service

Location a little bit confuse and need to take parking ticket every time in and out

All.are perfect

Room to small

Very disappointing under all points of view. Worst point on cleanliness, everything in there was dirty. Our towels were dirty, we asked for some clean ones and they gave us 2 new towels, also dirty. Bed sheets were stained. Pool was small and dirty. The restaurant serves precooked meals, not fresh ones. We got the noodles and they were the cheap ones you get at the supermarket. Overall the pictures on the website are highly misleading as they make themselves look like a decent hotel, while the reality is definitely something else. Extra: they don't speak english.

Nothing. I simply choose the wrong Fave Hotel, at the wrong location. The only good part is that we can easily find food since its in the same area as Transmart. I paid for 2 rooms, and I am happy to get a connecting room for the older 2 children.

signage to location is confusing when you arrived at 02.00 AM in the morning because we are on the road trip. Bedsheets are dirty, lots of stains (don't ask what kind of stains). I have stayed previously in other Fave Hotel location, but never this bad. Food choices could've been better for people who didn't eat rice for breakfast. If you can, please provide cereals in a normal quality, not to be downgraded to very cheaper version. With the rate you charged, you should provide at least cleaner room.

Stay from 16 march - 17 march #309 HK Room clean, tooth paste only 1, slipper only 1 because we stay a couple Engineering - AC not Cold ( i know related saving energy) Yellow rice salty, soto salty, Front Office good communication This for 3rd we stay at this property Thank you

Good services, very kind officer. At the first impression it's cheap for price but not cheap for the performance, near of transmart make it's place to be sure enough can be entertain our family. The breakfast is good, the room is good, and overall it's worth to come again in the future

The service is perfect, room and cleanliness is excellent. Price ** Service ****. The facility is good. there is a pool, free wi-fi, dispenser, hot water, and everything's good. Over all is awesome. will be back when holiday come.

Pelayanannya ramah, sarapannya jg enak. Cocok buat liburan sekolah

I love the facility and I love how the employees say welcome to me and my mother. My first experience sleep in hotel was admire me.Till I think that I can to stay in the hotel longer. My young brother also like the swimming pool. My mother enjoy the breakfast. Thank you.

I was stayed at Fave Hotel Rungkut Surabaya at 3 January 2020 with my family. Its a good experience for us. I think I'll recommend Fave Hotel Rungkut Surabaya to my friends, my family and my colleague.

Nice & Easy administration process Good idea with the Parking Free policy Better if serve Welcome Drink for arrival customer Need for in-room facility for make a cup of tea or coffee Need a box of tissue in room

This Christmas (which was also my birthday) my husband gave me a special gift, A BIRTHDAY GETAWAY. I chose Favehotel, because I really enjoyed my previous stay here. My birthday getaway was fun and memorable, although there was no special treatment from the hotel. Thanks for making my birthday and Christmas moment beautiful this year.

Wet floor due to swimming activity, made sleepy floor and lift. Should have housekeeper to keep clean the area. The peak time on the pool i think only on weekend no need much man power stand by to made sure those area always clean.

Great like always ... Stay here feel like home From opening till now .. the first hotel i choose when need comfortable place Nice bed Delicious food and beverage Coolest swimming pool And the great satisfaction from the services

Good to stay here if you need to do bussiness or another things that you need to stay for more one night with your family, friends, or alone. It is cheap hotel and near from the Trans Studio Mall in Rungkut.

This hotel has strategic location which is shopping center (Transmart). It is also have a great access to toll-road and airport. The room was nice and clean, all staff was friendly, kind and helpfully. The food taste is good and it comes with variety of choice, from modern to traditional taste. Overall it was a great pleasant staying at this hotel.

Nice atmosphere, cheap rate at 14th building. Room with best city view. Nice pool but better make it larger. Food taste average need improve. Water should not be charge separately from hotel price. Should give water heater in room instead locker.

Good hotel, with an excellent location. Very close with Transmart. The services is good. The room is okay for 1 person, but for 2 persons it is quite small. But anyhow, i would like to stay in this hotel again. Thank you.

Clean, quite and friendly staff

The meal was far below my expectations. I put the door sign for room make up, but at the afternoon when I back, there wasn't cleaned up yet and I need to ask FO. The room was not quiet. No tissue, but no hand towel, too.

Saya memesan 2 kamar. Saya sama keluarga mendapat kamar di bagian hook, kami komplain AC nya panas dan meminta pindah kamar. Eh dikasih kamar di hook lagi dengan kondisi yang sama AC panas. Malam kami minta AC diservis lagi, ternyata masih panas.

Room small, but ok , pool closed and very small, good location

just simple.. room service need to be improve... aircond was slow and so hot.. i cannot sleep.. then i cancel my 2nd nite.. food ok..

Good clean hotel next to great shopping mall with cinema. However, the area it is in is very industrial.

Okay stay. No complaints. Friendly staff, good buffet breakfast, clean room, good wifi. Except for the mall next to the hotel with several eateries, not much to do or see in the area. Need a car or taxi to travel to othe parts of Surabaya.

5 star experience at affordable price. Room was clean and service was exceptional. The staff at the reception were very friendly and efficient.

I had been stay in FaveRungkut for several time. Everyone that works there is always friendly & helpful.. what a excellent service. Thank you.

Pros: Great, English speaking staff. Reggie was the best. The mall is right in front of it. Plenty of food options in the mall 20 minutes away from the airport Cons: Wi-Fi worked great until about 6pm. Then it became very spotty. This hotel exceeded my expectations. Not only were the room rates inexpensive, but the staff was a welcome surprise. Reggie was great. He spoke great English and was able to answer all of our questions and help track down our tablet that we had left at a previous hotel. We were in room 1211. The room was small, but comfortable. I loved that it was clean. The bed was small, but comfortable. They have a safe in the room. Since this is a budget hotel, they didn’t have many toiletries, but don’t let that deter you. They do sell them, but there’s also a mall walking distance from the hotel. They had hot water and a great AC. The AC only works while your room key is inserted in the slot, so if you’re out of your room, the room will be hot. The extras: The pool is nice. They don’t have lounge chairs due to space, but we still enjoyed it. They have good channels to include HBO They have water dispensers by the elevators. We did order fish and chips from room service. They weren’t excellent or as cheap, but to us the convenience of it was worth the sticker price. Tips: Beware of taxis with meters. They took us on an hour journey to get to this hotel while it should have taken 20 minutes. I suggest mapping your route and using a translator app.

Nice hotel .. all staff helpfull n near transmat supermarket..

A boutique hotel with limited supply of necessary but great location for food n other culinary .

The place was nice and clean. We stayed in this place to just sleep over night before the flight.

Nice place to stay n near transmat... Pool so nice to o even small

comfortable hotel at reasonable rate

IT WAS A GREAT STAY WITH COMFORTABLE ROOM AND DELICIOUS BREAKFAST

Nice hotel, clean, comfortable bed, poor Wifi in the room, had to use in the lobby.

Nice