Hakuba Hotel Ougiya

オーナーさんがとても親切にしてくださって凄く快適でした！元々別館の予約をしていたんですが、行った際お客様が少ないとの事で無料でアップグレードしてくださいました。 朝ごはんもガレットでとても美味しかったです。 ホテルの雰囲気も凄く落ち着くところでした。また八方池にリベンジする際泊まりたいと思います！

特にないです。

Breakfast is great and restaurant staff is helpful

受付のおっさんは態度悪い、本当に失礼 掃除は徹底してない

朝食のそばガレットがとても美味しかったです。 お部屋が設備等、快適で心地よく過ごせました。

フロントへのインターホンがなかなか繋がらなかった。 フロントの方がいなくて要件が伝えれなかった。

The hotel was very clean clean, with good smell.The location was convenient and easy to get around. Breakfast was good too.

気を遣ってアップグレードしていただきとても助かりました。

夜にエアコンが効きすぎて寒かったが各部屋では調整できませんでした。家族は快適だったそうでしたので寒ガールは一枚多く着ておけば良いです。

朝食はおいしかった。

部屋のくーら効きすぎていたが　部屋ごとの調節ができないらしい　朝食付きだったが夕食は外食　あまり食べるところがなかった

部屋も清潔感があり快適でした。 朝食が美味しかったです。

特にありません

Futon bed was not as comfortable as usually futon is. It was lower on one side. So it was not very comfortable

Near from Iwataki Mountain

Nothing

朝ごはん、ロケーション

Location, breakfast, stuff, Onsen

Japanese style bed a bit uncomfortable,

スキー場から近く、朝ごはんのビュッフェは絶品だった

部屋が乾燥しているため、加湿する必要あり

Good location, good breakfast, comfortable futons, very friendly and helpful staff, nice drying room for ski gear, nice onsen

Nothing, but slightly long walk to the gondola

I liked the traditional feel and the amenities, especially the breakfast, free coffee and tea, and the TV

My TV did not have a working remote because the batteries were dead. The staff should check this in the future. When I told the staff, they asked me to change the batteries. The staff should be able to do this, a guest should not have to. I know it was winter, but the rooms were unbelievably warm.

The mostly lovely and helpful staff! The rooms and hotel were well kept and comfortable. The breakfast was also great, with lots of different options. The hotel is also walking distance to the main resort, bars and restaurants and ski/ snowboard hire, which was very handy. Overalll, great stay!

Nothing

Very helpful staff and you can book a private onsen. The breakfast is good, great ski storage. Beds very soft but the room was warm and cosy and perfect for what we wanted.

Its a bit dated and could do with updating, the room was clean but the hallways felt a bit grubby. Didn't like that the duvet cover doesn't actually cover the whole duvet nor the sheet but when requested we were given additional sheets that solved the problem.

This is a pleasant hotel with a friendly family run feel. The Japanese style room was delightful; and the included breakfast was just what was needed, offering a wide variety of tasty food to suit all tastes. Attached to a Ryokan via a tunnel, linking a variety of onsens, and offering a particular Japanese cuisine, Shabu Shabu, it had a lovely, boutiquey ambience overall. Big ski locker and drying room.

There was a comfortable looking lounge on the second floor, available for guest use, but the bar, which looked great, was not in use. I could imagine it being lively during busier times. The room could include a few more complementary services, range of tea and coffees etc. It was a little way from the main village (5-10 minute walk) and lifts (15 minutes)

The owner was very nice.

Nothing.

Close to Happone Centre and bus terminal. Spacious room, great breakfast and an amazing onsen.

But that is was an issue but hotel is on the older side and the room temperature seemed to be set, so when to hot open windows to control.

The owner was incredibly helpful and we loved the Onsen in the hotel

It was not what we expected from other reviews- we were in the annex in a Japanese style room that we did not realise had no shower although there was a private toilet - check room descriptions carefully- our mistake. The decor was not modern.

Comfortable and easy to get to snow field

The under ground passage, a lot of steps w luggage

A hotel that is cozy and homely. It is family-owned. Owners are very hardworking, helpful, kind and friendly. Breakfast was very good.

Had a bit of struggle and difficulty to drag luggage from main hotel outside to the other building called annex as there was a short stairs and had to open a door.

We had an excellent time. Every staff member was friendly and extremely helpful. The hotel room was spacious and comfortable. We tried the private onsen many times. Recommend

Very comfortable,convenient,helpful staff

The air con is too hot

The breakfast and the location of the hotel was amazing!! The staff were super lovely as well

This place was absolutely amazing. Far exceeded expectations before arriving. Perfect location. Clean. Felt very comfortable staying here. The staff were so helpful. Thankyou very much.

Great Japanese hotel experience, great guest, good food at breakfast, good facilities!

Need to adapt to the tatami bed style.

The hotel was outdated,

- 環境舒適整潔 - 員工態度良好 - 交通便利（離公車總站、八方雪場、lawson很近） - 有提供停車場 - 早餐豐富且每天都有變化 - 雪具乾燥室優良 - 本館的房間乾淨整潔空間寬敞、暖氣強

不易聯繫住宿方（不論是透過官網信箱、電話、或是booking客服），導致問問題以及溝通比較不方便。 房間廁所的免治馬桶沖洗部分是壞的，蓮蓬頭較多水垢導致出水阻塞，有其他房客（副館）表示房間的加溫設施是故障的。

Big spacious rooms. Hot showers with good water pressure Great onsen, both public and private Good variety of daily breakfast buffet Friendly staff Would stay again!

Challenging to communicate with. Did not respond to emails Landline phone number, no mobile to text Use messenger if you have questions

We stayed on the Japanese floor, which was a nice experience. The Onsen was lovely.

Old fashioned in appearance.

Very nice location. 4 minutt walk from happo one bus station. Nice breakfast. Lovely hotspring.

The Onsen was great and the breakfast as well. There is a direct shuttle to the 47 resort in front of the hotel or you can also walk for around 7min to the slopes of Happo One. I would definetly stay again.

Location. Onsen was great. Breakfast good. Staff helpful.

No dinner service or shuttle to slopes. Rooms could do with an upgrade, lighting in room was poor.

老闆會講英文，溝通相當方便，要在不同雪場間移動，問老闆，老闆也會細心告知，也有提供bus terminal的接送，早餐相當好吃，尤其是水果，房間很大，整體住宿體驗，相當的不錯

Great staff. Great amenities. Awesome breakfast. Great location.

loved it, great location and good service, the breakfast was really good!

Small family run hotel.

Nothing

We had a great stay! The hotel offers only Japanese-style rooms, but they were very comfortable. The onsen was excellent, and we also really enjoyed the private onsen. The service was outstanding, and it’s a lovely family-owned hotel. The location was great, close to restaurants and shops, and very convenient for ski shuttle buses to the lifts. We hope to come back!

Very good and complete. The food was of good quality and variety. The staff were very polite and accommodating.

Everything was good.

An aging hotel. A bit far from the station on foot, and from the ski lifts, with no shuttle service. Walking with skis is quite long and inconvenient. Breakfast service is very basic. The bathroom décor feels straight out of the 1970s — some may like it, others less so. The only real positive point is the pleasant onsen

Close proximity to restaurants & Hakuba 47 bus stop is just outside the hotel

The tatami was placed on a 3 part folded cushion which was really uncomfortable, both ends are soft while the middle section is hard.. even my children had backache on first night .. the pillow is also hard .. one side is buckwheat filled .. What we like about the room is the balcony which allows opening of the windows , cos Japanese rooms can be stuffy from the heater .. The staff are really friendly & helpful . Breakfast is simple but good .. We had dinner one night at the Ryokan & the tempura don is delicious . Kids had shabu shabu & they like them too. Onsen is never busy , I was on my own on most nights . There is also coin operated washer/dryer

The onsen

My room lights were a bit dim.

お部屋が広く、綺麗ながらも宿全体がアットホームな雰囲気でのんびり過ごせました！温泉も綺麗で気持ち良かったです！チェックアウト時、オーナーさんのかわいい愛犬と触れ合えてラッキーでした！

バスターミナルからも近く、ロケーションが良かった。前日追加でオーダーした夕食のコース料理が、とても手の込んだ 品々で素晴らしかった。９０分程度の中で、手際の良い料理の説明や飲み物・パンの確認等、落ち着いて食事が出来た。 朝のガレットも素晴らしく、さすがオーナーシェフの料理であった。温泉も、肌がすべすべになり、さすが美人の湯であった。

トイレがウオシュレットだったらが、唯一の改善事項です。

部屋が広く、浴場も広くて温泉も楽しめました。 浴場のシャワーがかなり弱かったのが残念でした。

清潔、快適

施設はどちらかと言えば古いが、清潔でした。 朝食のガレットが家族に好評でした。 このお値段で朝食付き•大浴場あり•室内風呂あり•広い部屋はお得だったなと思います。

空調の調節は館内一括で行なっているらしく（？）、夜中冷えてしまいました。

シーズンオフであったため、人が少なく快適であった。朝食が美味しく子供たちも大満足でした。

朝食の蕎麦のガレットは美味でした。

大浴場のお湯の出が弱い。

朝食のそばガレットが美味しかった！

Staff was extremely helpful - room was very spacious - free onsen was a bonus - oh and the breakfast was really good

This is a great location for accessing the mountains and enjoying the snow. There are both public and private onsens on site, the manager is lovely and helpful and the drying room for your winter equipment is also great. I have nothing but great memories :-)

The breakfast was homey, plentiful and buffet style. The dining area was also spacious and super relaxing. We stayed in the traditional japanese room and it was completely fine sleeping on the floor in futons. There was sufficient heating as well for the colder nights. The wifi connection was good to do work as well. The location was pretty good if you wanted to be close to the Happo One Bus Terminal only a few minutes walk away. Overall a pretty decent stay and good value for money. I particularly enjoyed this hotel because it was a family run hotel too and it's always nice to support the locals. The bonus was that there was an onsen as well included in your accommodation which was nice to use after a long day on the slopes.

Nothing! I enjoyed everything.

I had a traditional Japanese room. It was super comfortable - and the view from my window of Happo One was beautiful! It was convenient walk to restaurants and bars. The Happo One gondola was a bit of a hike - but definitely within easy walking distance is the Hakuba Happo bus station. Easy to get to other mountains via the shuttle.

A bit old

hotel was great - food was delicious and the Onsen was perfect

We had a pleasant stay at the Ougiya for two nights' skiing. It's a no-frills kind of place, which was fine for our needs. The room was a decent size, the onsen was good and the overall ambience was pleasant. It is an easy walk from the bus stop with various dining options and ski rental in the village. One thing to note is that although it's billed as 'ski-in ski-out', it isn't - you have to walk a few minutes to the nearest rental shop then take a shuttle bus from there to whichever slope you want to go to. This was not a major issue, it's just that the description on Expedia is not quite accurate. All in all, good value for an end-of-season ski trip.

Generally good traditional Japanese hotel. OK size rooms for Japan. 15 minutes walk to Happo One. Not too far from the bus station to access rest of the Valley. Good breakfast

Not the most modern hotel, but adequate. Shower is traditional Japanese which you can only hold and has to be rated as inadequate.

I enjoyed so much the stay, the breakfast and the onsen particularly and the staff super nice!

Maybe the walking from the main hall to the annex, but aside from that all good

Hotel is outdated, front staff looks tired of everything.

Location was good for Happo area and the onsen temp was perfect. Also has an elevator so you don't need to climb stairs.