Domes Noruz Chania, Autograph Collection- Adults Only

We had a wonderful 7-day stay with a room facing the quiet pool area. I was worried that it would be too dark but it had plenty of natural light. The staff was friendly and helpful, and we appreciated the valet service and the quick response of the front desk staff via WhatsApp to any inquiries. Since it was early September, it wasn’t too crowded and we could easily find sunbeds by the pool and beach. The sunbeds are free and for hotel guests only, but since it is a public beach, other people can set up chairs too. (Although the hotel area was empty of non-guests 99% of the time.) But there's NO such thing as a PRIVATE beach in Greece, so any guest expecting hotel staff to remove people enjoying a public beach is rude and entitled. The hotel is very clean and well maintained, with a restaurant facing the sea, so you have a gorgeous view when having breakfast, lunch, or dinner. I am vegan and the lunch menu had a couple of good vegan options like the burger and poke bowl. Overall, we had a great experience and would happily return.

The wifi was spotty, especially at the beach. The breakfast and dinner menu could have a few more vegan options that aren’t just carbs. At dinner I ended up eating a lot of pasta with just sauce. Adding tofu or seitan would be great. The food itself is good, but a bit bland for our tastes. We prefer more seasoned meals but this is a matter of taste, it seems like most guests are happy with the food.

Great location by the beach, resort is small but very well maintained. Friendly and helpful staff

Not great value for money and rooms are design over function - room has a very odd layout with a basin in the middle of the rather small room. The half board is absolutely not worth it - for dinner you only have one option and most good choices are an expensive add-on. The restaurant menu is very limited and quality is hit or miss and quite variable and very overpriced. There is no evening buffet, so you are stuck with one option. Hotel allows guests to smoke in the undercover breakfast area, even bringing them ashtrays - this is ridiculous as it makes 99% of people’s experience terrible having to inhale a few smoker’s fumes while trying to enjoy breakfast. Lastly - the beach area is not private to the hotel, we had random locals setup their chairs behind the hotel loungers and it took some convincing to get the hotel to move them on - you don’t get a nice private and exclusive experience

Great facilites

Perfect

Very helpfull staff, food was amazing

We never write negative reviews of hotels. But want to make sure other travelers don't encounter the same issues we have. We were very excited to experience Crete and to stay at this hotel. We booked a Seaview Suite with an outdoor spa and plunge pool. The room has no Sea view. And it is extremely loud and has no privacy. You have to keep the shades closed on the window because so many people walk by the room.. We requested a different room. But they said they have non available. We like energy at a hotel. But this is not energy. It is a poorly positioned room that is making our experience extremely unpleasant. The rooms are also small and have a very awkward layout. Not a luxury property by any stretch.

This was the best hotel I stayed at during my recent visit to Greece. It’s located in Crete, and everything about it was outstanding — the beds, the cleanliness, the food, the location, and the staff. I truly have nothing negative to say. I’ll definitely be staying here again on my next trip to Crete.

Everything was perfect at Domes Noruz — a truly beautiful adults-only property, with an exceptional atmosphere, impeccable service, and a wonderfully attentive team. ✨ Everything was outstanding. I highly recommend Domes Noruz for a refined, peaceful and truly memorable stay. ⭐️⭐️⭐️⭐️⭐️

The only disappointment was our room : as a party of four, the room assigned did not match the photos of the category we had booked through Booking.com. We had expected the hotel to proactively allocate one of the larger rooms within that category, given our party size.

L’accueil , le staff, l’emplacement , les piscines , la piscine privée , le petit déjeuner parfait , la douceur de vivre , la proximité d’une très belle plage , la chambre magnifique , le bar… tout quoi

Et oui rien à dire rien à critiquer

I don’t write much reviews but this one was worth taking the time. I have traveled around the world, this was my first time in Crete and will not be my last. The service is beyond 5 stars, the hotel is at an ideal location, the rooms are modern and well kept. Thank you Domes Noruz for the amazing experience, I highly recommend this hotel 5++++++

Domes Noruz Chania is perfectly fine, but it falls well short of true luxury. It is honestly baffling how this property managed to secure a spot on the American Express Fine Hotels + Resorts (FHR) roster, as the overall experience aligns far more with a standard mid-tier stay than a high-end destination. Design-wise, the room interiors lean much closer to a cookie-cutter Aloft than a refined Autograph Collection property. The layout feels surprisingly cave-like, and privacy is virtually non-existent; if you pull back the blinds to let in any natural light, anyone walking past outside can look straight in.  To make matters worse, the Wi-Fi connectivity is painfully sluggish throughout the property, making even basic browsing a frustration. The treatment of Marriott Bonvoy elite members also leaves a lot to be desired. Despite holding status, we weren't just assigned a baseline entry-level room—we were given the absolute worst room out of that baseline tier, offering the least privacy on the property. Booking through Amex FHR didn't seem to offer any additional leverage or protection either, as it failed to prevent us from being assigned such an exposed, undesirable room. At the end of the day, it is not a luxury resort by any stretch—it’s just fine, but far from extraordinary.

Where do we begin? Quite simply, this is the finest hotel we have ever stayed in and the highlight of our entire Greek island-hopping holiday. From the moment we arrived until the very reluctant moment we left, every single aspect of our stay exceeded our expectations. Our Upbeat Sea View Retreat with Plunge Pool was absolutely stunning. Waking each morning to uninterrupted sea views and falling asleep every night to the sound of the waves was something truly special. Stepping out of our room, the beautiful main pool was literally just a few steps away, followed by the fantastic Raw Bar and then the wonderful Topos Restaurant overlooking the beach. The entire hotel has been designed to perfection. What elevates Domes Noruz above every other luxury hotel, however, is its people. Every member of staff was warm, professional and genuinely cared about ensuring guests had the best possible experience. We would especially like to recognise Olga at the Raw Bar. In over forty years of travelling, we can honestly say we have never experienced customer service quite like hers. Her warmth, friendliness, professionalism and ability to make every guest feel special were simply exceptional. Nothing was ever too much trouble, she remembered everyone, greeted us with a smile every day and created such a wonderful atmosphere around the pool. Hospitality businesses around the world could learn so much from Olga. She is an absolute credit to Domes Noruz and one of the main reasons our stay became so memorable. Everything, from the immaculate housekeeping and exceptional food to the relaxed atmosphere and stunning beachfront setting, was simply outstanding. We arrived expecting a lovely hotel. We left with memories that will stay with us forever. Thank you to everyone at Domes Noruz for giving us what was quite simply a perfect holiday. We will be back

Absolutely nothing.

We stayed here for a week last year and it was the most beautiful hotel with fantastic service. We dined a few times in Topos restaurant and every dish we ate was wonderful. We had a minor inconvenience with our room and the staff went above and beyond to rectify the situation. We have spent a year thinking about this hotel, and next week, we finally get to return. This hotel is something special.

This adults-only hotel is located on a stunning calm and sandy beach. Parking at the front of the hotel is very limited - maybe about 7 cars - but the hotel does provide complimentary valet parking (or you can self park at the parking lot at the bottom of the road). The check-in process was a bit long-winded but we were eventually upgraded to a loft room overlooking the pool and sea. The duplex room was modern with lovely decor and included a balcony with outside bathtub (plus modesty screen) and separate plunge pool. However, the bed was only a queen size and it really was a tight squeeze upstairs in the loft area. The shower room was also very small with the sink outside in the living space. On reflection, we felt the room was awkward and to some extent style over substance. The buffet breakfast was a decent spread and you could order eggs any which way for free as well as any type of coffee (although the staff didn't inform us of this). They also had an à la carte menu which was extra. There's both an outdoor and indoor gym, and the pool together with pool bar was an excellent place to watch the sunset. We dined at the Topos restaurant one evening...whilst the portions were small, the dishes we tried were very well executed. The service was a little lapse however, but maybe that was because we sat away from other diners in one of the corners. Because the beach in front of the hotel is technically a public beach, the resort has installed mini safes on their umbrella stands (big enough for your phone and wallet). We had no problems securing complimentary loungers and umbrellas, and the beach was definitely one of the high points of our stay here. The hotel also has a couple of swimming pools. There was the aforementioned pool with pool bar which has music and a more lively ambience. There's also the quiet pool elsewhere on the grounds which was great for reading and general peace & quiet. We had complimentary access to the Soma Spa facilities which included a heated indoor pool, sauna, and steam room. Treatments were extra of course. Overall, we enjoyed our stay here but it was not perfect.

Recently returned form this hotel after spending two weeks at the venue. Due to limited characters will try and fit it all in - Good - nice beach and great sunsets Close to Chania - fabulous town and great restaurants Topos restaurant - very good Raw bar - nice place for evening drink watching sunset Room amenities were adequate, great shower, bed very comfortable and beautiful linen. Great gym inside and outside Restaurant, bar and cleaning staff were fabulous. Tean and coffee machine was good but had to phone reception for it to be restocked on numerous occasions. Birthday cake and bottle in room. Sunbeds are very comfortable. The place is kept very clean. Balcony pool is a nice touch, small but no privacy. Not good - Worst reception area to a hotel ive ever visited. Library where half board guests get snacks, is in a dungeon, underground with no windows, not enough seating, the food was not restocked adequately and the additional evening drinks were adequate, nothing special. Definitely not worth the upgrade. Any use of the spa is an additional cost even the pool. The evening entertainment was poor for a 5 star hotel, with the same ones on a weekly repeat. The rooms were certainly not big enough for 4 people, just the two of us felt cramped. There was seating both inside and out but nothing reclining to chill and snooze. Mini bar had no price list, which we found to be extortionate on departure and we were charged for items tht we did not take. Worst - our welcome text message was received a day prior to our deprture, Our packge included a free mixology class and one free a la carte meal which we did not receive. Our initial reception at the hotel was not good as we were rudely spoken to by one of the managers (Blonde hair) as she clearly believed that we had never stayed in a 5 star hotel before. Similarly a day befor departure we were spoken to by another femle manager (dark hair) and as we explained our disapponting review to her she got defensive and told us that we could not give anything below 9 or 10 score. Overall after waiting a year to visit the hotel, sadly we returned home with a sour taste in our mouths. Those of you considering this hotel would know that it is not cheap, but sadly we can go somewhere else next time. If you decide to go, I would advise staying on a bed and breakfast basis and trying the vast choice of restaurants that are available with some treat nights at the hotel.

חוויה מושלמת של מלון מעוצב בטוב טעם עם שרות ברמה הגבוהה ביותר שאפשר לדמיין וגסטרונומיה משובחת.

We visited the hotel as external guests using the day pass, and we had an absolutely amazing experience. If you're looking for a place to relax and enjoy a peaceful day during your vacation, Domes Noruz is definitely worth visiting. A very special thank you goes to Efi, who welcomed us from the very first moment. She took the time to explain how the day pass works, gave us a tour of the hotel, and made us feel genuinely welcome. Thanks to her outstanding hospitality, we decided not only to come back for another day pass, but also to book our vacation here for next year! Efi truly is an asset to the company. She even gave us her personal phone number in case we needed anything during our holiday, despite the fact that we were not staying at the hotel. That level of care and dedication is something you rarely find. Everything was exceptional—from the facilities to the atmosphere and the service. We will never forget the two wonderful days we spent at Domes Noruz.

Everything! Spectacular property and location.

What an experience. My wife and 16 year old son visited this hotel for 10 days, as it's adults only and they allow 16 year olds so we booked it. There's a lot of little gold nugget surprises they do when you get there which I wont spoil - just go and experience it. I'll try and keep it brief so you have the facts: Hotel : Immaculate, very trendy, totally relaxed Room : So smart, well maintained, perfect aircon Staff : Met with a smile wherever and whenever you talk to them Pool : Cant be beaten, quiet with cool mood music and staff only too helpful Bar : Exceptional, great team, more drinks selection then you can imagine Poolside Food : Press a buzzer and they take your order and bring it to you Beach : Beautiful, private, loads of beds Pool Beds : You wont need to get up early to grab beds, there'll be loads available Breakfast : Wow - go and see Evening Meal : Top class food, treated like royalty and done start me on the wine I don't think this place can be beaten in my opinion for all I've given here, the only down side is at some point you have to leave and return home. Stop scrolling for a holiday and book this

Amazing hotel. The staff are fantastic. The food delicious and the sunbeds comfortable and plentiful. Upgraded on last day to sea view room with private pool which was amazing.

This hotel ticked every box for us. The location seconds from a sandy beach and beautiful easy swimming sea, exceptional food, fantastic staff and tranquil. Cleanliness off the chart, everywhere and even teams cleaning off the sand from sunbeds, of which there were plenty, no rush for securing a spot no matter what time of day. That’s very unusual these days. We will go back. Hire a car an experience beautiful villages and beaches too.

Could possibly be one of our best holidays yet, and I have been to a fair few countries and destinations both in Europe, Greece and the rest of the world. The service and staff were outstanding from start to finish. Nothing short of perfect customer service but in an unintrusive and helpful way. Always happy to help or attend to your needs. Plenty of sunloungers round the two pools and the private beach area and very comfy ones at that. Everything is so clean, fresh towels and bed linen every day. The grounds and hotel is immaculate and smells divine. The food was delicious. Although not much option on the evening menu and the menu stayed the same for the whole 10 days. Limited for vegetarians so we ate out most nights but plenty of places to go to eat. Great quiet location with enough little shops and restaurants to get to on foot but Chania only about 15 mins in a taxi or bus and very easy to get to. Rooms gorgeous and well designed, if a little small, and very little space for clothes to hang or put away. I would say however you really don’t need to take much as all towels provided, separate ones for pools, beach and showering. Shampoos, conditioners, shower wash and body lotion all wonderful there so really no need to take your own. And honestly it wasn’t a problem as you don’t spend huge amounts of time in the room anyway. So many extra touches. Lots of little gifty bits to take home. I had my birthday when we were there and the team went out of their way to help celebrate. We came back to the room from the pool and I had balloons on the bed a gorgeous cake and a bottle of champagne in the room. Highly recommend. First class service.

We liked the fact that is was a relatively small hotel but with excellent facilities, the rooms were very good and the staff were friendly and helpful. The location was beautiful and relaxing.

There was not anything particular that we didn’t like.

As many reviews have pointed out - the downside of this otherwise overall good hotel is the bar music - it leaks into the seaview rooms so that you are never fully relaxed. management needs to halve the volume.

Our recent stay at Domes Noruz Chania was absolutely wonderful. Before arriving, we watched multiple videos and reviews online, but none of them did the hotel justice. The views are simply breathtaking, and the attention to detail throughout the property is exceptional. One of our favourite features was the private beach area. Although the hotel operates a first-come, first-served policy for sunbeds, we never struggled to find one regardless of the time of day. We also appreciated that guests cannot reserve beds, and any unattended beds are cleared after around 30 minutes, which keeps things fair for everyone. Fresh towels are available at both the beach and pool areas, and the service throughout the hotel was outstanding. Room towels were changed daily, and on several occasions our room was serviced twice in one day. The staff went above and beyond to make our stay effortless. We visited Chania Old Town a couple of times, and the hotel was always happy to arrange taxis for us. They also organised a fantastic private self-drive boat hire experience, coordinating everything with the boat company and arranging our transport to and from the port. Every single person we encountered, both within the hotel and around Chania, was friendly, welcoming and polite. We particularly loved our taxi journeys, which often came with an impromptu history lesson about Crete and the local area! This was one of the best hotel stays we have experienced, and we will definitely be returning. We are already looking at booking one of the Domes sister hotels so that we can bring our children with us on our next visit. Thank you to everyone at Domes Noruz Chania for such a memorable holiday.

We spent 11 days in this hotel. It is a designer and boutique place located by a stunning beach. What makes it a special and unique place is unquestionably the cuisine and the staff. Food is just exquisite. Not only is it delicious but it is served in an elegant and very attractive way. The chef, who we got to meet (a passionate young man!) truly deserves a Michelin star. During our stay there was not a single dish we would find mediocre - absolutely everything was mind-blowing. The staff are always smiley, helpful and friendly, however they are never pushy or intrusive. They make a fantastic team. The rooms are super clean with housekeeping twice a day. The design might seem a little odd - with the bath on the terrace and the sink in the middle of the room, however when you start using them - such an arrangement does stand to reason. For sure we would love to return one day - it’s a gem!

Everything was absolutely amazing — one of the best hotel experiences we’ve ever had. The hotel is beautiful, the location is perfect, the food was excellent, and the staff were incredibly kind and professional. We truly enjoyed every moment of our stay and felt very welcome. Everything was perfect.

Nothing at all — everything was excellent.

What can l say about this hotel it really is fantastic. We booked a wellness loft over looking the quite pool. On arivall we were shown round the hotel then our room. We have never experienced this before. Our room was fantastic on the top balcony we had a hot tub ans 2 loungers with a view of the quite pool and a fantastic view of the sea. The room was emaculate through our stay made up in the morning with a turn down at night with eithe choclates or turkish delight left on the pillow. The breakfasts are amazing with every thing you coulf wish for. You can put requests in for any thing you want and sit there as long as you want over looking the beach. Ad Gorgeos the waiter said his office view was one of the best you could dream for. The staff are fantastic they could never do enough for you and l never saw any them with out a smile on their faces. There was no problem getting sun beds. The quite pool was hardly used and the main pool was also quite. The beach has got ample beds. I could go on for ever about the hotel most mornings at breakfast a member of staff would ask you how your stay was and if there was any way they could improve it. FANTASTIC STAY THANK YOU TO ALL THE STAFF.

Domes Noruz is simply fantastic! From the operations manager to the front desk to housekeeping to servers the customer service is exemplary. The gym is well equipped, has a great personal trainer who is knowledgeable and helpful and well maintained equipment. We have stayed in two different room types both of which were beautiful and comfortable. The pools are gorgeous and the hotel provides comfortable lounge chairs with tables and umbrellas at both the pools and sea side. Domes has delicious food in Topos restaurant.

We had an amazing stay at this incredible hotel. The staff were incredibly warm and welcoming. We absolutely loved the private pool and stunning views. We received a lovely, generous welcome amenity as Titanium Elite members, which was such a pleasant surprise. The breakfast was absolutely delicious. We will definitely book again soon. Dr. Tong Wang

Fantastic location, right on the beach, to start your day you can see and hear the waves while you enjoy a wonderfully relaxing breakfast with an impressive array of food, beautifully presented. Down on the sandy beach there are lots of comfortable sunbeds with umbrellas. On a previous stay there was a problem with guests reserving them but now there are so many it isn’t an issue. There are also two lovely swimming pools. We booked a sublime loft - very innovation design with a plunge pool and a large terrace with great views over the bay! The staff are very friendly , helpful and attentive. The manager is always around the resort and aware of what is happening, also he turns his hand to everything! Our only issue was with the music from the raw bar, we found this very intrusive to the extent that it seriously affected our stay. The hotel argue that there is a quiet area around one of the pools - there is -but we often wanted to be down on the beach and in the sea. Even when in the sea I could hear this house music (electronic dance music) as played at raves. Given that a many of guests are 50or even 60+ I don’t think this choice of music, played loudly, makes sense. The staff say they can’t change the music, decisions are made centrally. This is such a pity because otherwise the place is definitely 5 star.

Everything

Not enough car parking

We have arrived back at our Massachusetts home in the US and cannot stop reflecting upon the memories of our stay at Domes Noruz Chania during the week of May 6th, 2026. This was our first time in Chania, Crete, and our first time in Greece! We always knew that Greek hospitality was exceptionally warm and welcoming—a family who treats you like family. This is exactly how we were received the moment we walked onto this stunning property. A mature but relaxed environment where you are swept up and taken away from life's realities, even if just for a short time. The one person who welcomed us from the moment he met us until our final goodbyes was Special Guest Agent Kostas. A true professional, always ready to greet you with a smile and a caring conversation; always the first you see in the day and the last before heading back to your room. Kostas didn't just love his job; he lived his passion to make others comfortable and assist in any way he possibly could to guarantee a positive outcome. Kostas—you were the highlight of our week and represent the hospitality industry so well and proudly. Thank YOU! The meals prepared at the restaurant, Topos, were nothing short of true brilliance. From breakfast to dinner, everything we consumed was delicious, plentiful, beautifully prepared and presented, and creative. The blend of textures and tastes danced on our palates, like experiencing a dinner and a show. The service was always on point and never intrusive. We became very comfortable and friendly with two servers who made such an impression on us—namely Michael (Sommelier) and Constantina (Shift Leader/Server). Both helped us with the menu in choosing the best food combinations and wine pairings. Each had their own personality and was always ready to share a story and laugh with us, while never sacrificing the needs of other tables. These two gems added so much fun during our evenings at the resort. Saying "goodbye" to Michael and Constantina was not easy. Our sincerest "thanks" are extended to each. We also have to acknowledge those who work so hard and are very seldom seen—the housekeeping and maintenance staff at the resort. Our comfort, our safety, our enjoyment, and the best memories we made are literally in the "hands" of these hardworking individuals. Thank you to your team who took this beautifully designed resort, polished it up, and served it on a silver platter! Their dedication to creating a "magical experience" is so evident in the work they do. As you can imagine, we had a surreal experience at Domes Noruz Chania and will most definitely return once again. This is most certainly a place I would highly recommend to others. You are an outstanding resort. You are true to your mission to provide an "unparalleled experience of luxurious relaxation and festivities." You have assembled the most compassionate and talented team, led by some real superstars like Kostas. In the words of the late poet Maya Angelou, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Thank you all for such wonderful memories that will last a lifetime.

Loved our stay at this hotel. We came in late (11 PM) and check in was great with a glass of bubbly and a cold towel for our faces. They showed us to our room and there was a meal waiting for us since we missed supper. That was the best surprised as we were both a little hungry and didn't know if we could get food. The room was amazing. Cold plunge pool at the entrance, two floors with a terrace with a round tub and a sitting area with a tv and bluetooth speaker. Downstairs was the bed and washroom. Very interesting layout and the upstairs terrace has a view of the beach which was beautiful. The room came with a half board, meaning breakfast and lunch or supper each day. Food was great, restaurant service was great. The pool was nice. The busy pool was quiet really although there is a quiet pool as well. The beach is great, lots of loungers on the beach and you don't need to fight for loungers in the morning. They have signs on the chairs that they remove towels after 30 minutes. Loved that! Things I would like to see: food is modern Greek and very creative at times. I would enjoy more authentic classic Greek cuisine sometimes. The menu should change once in a while as it is the same menu each day. The music is a musac type of modern music which is nice but I didn't feel that I was in Greece until I left the resort. They even had a two piece band come and play at supper...they also played elevator music. I could have been anywhere on earth at a very nice resort. A Greek touch would be nice. All and all a beautiful resort on a beautiful beach with great service and helpful staff. The sunset is amazing. I would stay here again for sure.

We spent 6 spectacular nights at this resort and loved every minute of it. The service is impeccable, the rooms are very comfortable, and the food was excellent. Special thanks to Efi. On our first night, we were having dinner outside on the upper deck and it started raining. She moved us downstairs and inside, refreshed everything and looked after us all night. From that day on, she checked up on us every day and gave us some great suggestions things to do locally. We beach is beautiful and very walkable, the spa is amazing, and there is even a gym, which I did use and enjoyed. We really can't wait to go back. There is one item we questioned, and as so many people have mentioned in other reviews, it if the sink on the island in the bedroom. In the standard rooms, the sink where you brush your teeth, wash your hands, etc. is in the middle of the room. There is no other sink in the bathroom, this is the only one. It looks like the architect was trying to be hip and funky, but the design is impractical, inefficient and a very poor use of space. My wife and I have been in the construction industry for over 30 years each, and this is a horrible design. You can't use the sink without waking up your partner, and water splashes on the floor. Unfortunately, it is not cost effective to correct this design flaw, but this was a major defect by whoever designed it. This is not reflection on the management or personnel at this resort; they were amazing and went out of their way to make our stay as perfect as possible. And despite the crazy sink, we will be going back.

Tolle Anlage, sehr gutes Essen, gute Weinauswahl sowie sehr freundliches Personal - einfach ein Gebuss

Prachtig hotel... Heerlijk rustig.. Mooi strand en super ontbijt.

Niets

A hotel that offers peaceful quiet enjoyment, even when the hotel is near full. Plenty of sun beds always available by the pools and on the beach. We chose a loft sea view room, that came with the half board haute living. If you only need a light lunch, the VIP lounge fulfils all your needs and is a cool place to avoid the midday sun. Our room had a lounge area in the loft along with access to the large balcony with hammock, loungers, table and chairs and a hot tub - along with great views of the sea. Our private plunge pool was at the room entrance downstairs, so not used so much. The bedroom area was reasonable, though the sink position in the room took up a lot of space. Half board was good, though the main restaurant, TOPOS, only change the selection of the day, so we only ate there twice. Though you can pick from the a la carte for an extra charge. We ate at RAW twice, first on our free meal included with our stay and secondly from their main menu. Both were excellent. All the staff were exceptionally friendly. Specific praise for Efi, the restaurant manager at RAW, who remembered our food choices from one visit to the next and was so friendly. Also, our housekeeper whose attention to detail even extended to seeing exactly what tea bag flavours and coffee pods we had used to ensure we were stocked up on our favourites.

We loved the restaurant and service there. À la carte was great much preferred to a standard buffet, lunch by the pool beach or bar was great with very good service. Sun loungers very comfortable and loved the fact you could always get a sun bed in the sun shade pool or beach. All the staff were very polite and professional. Very peaceful.

The room was very clean and modern however we were disappointed with our room size but I guess we should have booked one of the bigger room. Maybe information about the area could have been available in our room however the staff on reception were very good at helping with this.

Staff are so friendly and attentive Food was delicious Clean Rooms are amazing

Service is great and is breach front. Breakfast has many choices and provides good quality food.

Pricy. Parking in front of hotel is extremely limited.

From the moment you step foot on the property, you feel like royalty and are treated with such care. They provide you with a welcome drink that is nonalcoholic as well as some water and a cold towel to cool yourself off. You have a personalized check in person. This made everything feel so much more personable. We went there to celebrate our anniversary and our room was given an upgrade with some special surprises in our suite. We were given a suite facing the ocean, which was amazing. We were also provided breakfast, which is by far the best breakfast I have ever seen at a hotel. Usually it is just some continental breakfast with some sad pieces of bread and apples/oranges. This had a little bit of everything for everyone and every dietary restriction. From fresh jams and honey, to making your own oatmeal with quality items, an omelette station, as well as a lot of different fruits and pies, which is traditional for them for breakfast, including vegan options for me, which is very important. There is a lot of good restaurants nearby as well as eating at their property. And before we checked out, we were given a gift to take home. They also kindly allowed us to stay a little bit past check out to further enjoy our stay there. The staff goes above and beyond to do whatever it is that you need to feel comfortable. now that we know what an amazing place this is we are looking forward to visiting their other locations around Greece.

This hotel thoroughly deserves a five star review. Beautifully located right on the seafront, it’s a stylish, modern and attractive development. Everyone working there was incredibly attentive, courteous and helpful. It was probably the best customer service experience we’ve ever enjoyed in an up-market hotel. An abundance of choice for breakfast which included some delightful pastries and cakes. Evening meals were ample, tasty and attractively presented. The menu gives guests the chance to enjoy some Greek specialities. The library underneath reception was a quiet and comfortable place where guests can sample a wide range of snacks and complimentary soft and alcoholic drinks in the afternoon and early evening. Our room was well-equipped, with a large double bed that reminded us of home. There was no need to battle for sunbeds on the beach or by the pools as there were plenty to go round. During one day of poor weather, we visited the charming old town of Chania which was only a €20 taxi ride from the hotel. It’s definitely worth a visit even it means having to drag yourself away for a few hours from the luxury of this hotel. We would definitely come back here again if we choose to return to Crete for a holiday.

Lovely architectural domed style Hotel, beautiful interior & outside areas so clean. 2 outside pools immaculate. From the moment we arrived, every member of staff so polite, professional & helpful. We stayed in a mezzanine loft style suite with outdoor terrace & jacuzzi bath, very clean & luxurious! Daily treats in room. The restaurant lovely design, buffet breakfast, vast selection healthy options. Dinner good selection on menu. Reception area stunning interior, welcome glass bubbly on arrival & gift on departure. I'm gluten free & every member of staff knew our names & that I was gluten free. A wonderful holiday, would certainly recommend this hotel. Lovely quiet beach location. Short taxi journey to Charnia, harbour, shops & restaurant. We had a fabulous weeks holiday & came home totally relaxed & feeling the benefit of our stay.

The staff were outstanding and are highly professional - they did absolutely everything to make our stay extra special we feel so grateful to them all. The property is in excellent condition: beautiful grounds, the room was modern and very clean, the breakfast is the absolute best we have ever had - unmatched! The restaurant also was fantastic we ate every dinner there and the choices were varied and delicious.

De service en gastvrijheid van het personeel bevielen mij het meest; iedereen was erg vriendelijk en behulpzaam. Ook het restaurant was erg goed, met lekker eten en een fijne sfeer. Daarnaast waren de faciliteiten, zoals het strand en het zwembad, goed verzorgd en prettig om te gebruiken.

Wat mij wat tegenviel, was dat er bij de beachbar en het achterste zwembad erg harde muziek werd gedraaid. Op zich is muziek natuurlijk prima, maar de stijl was niet altijd even rustig of passend bij de sfeer. Iets stijlvollere muziek, zoals jazz of lounge, zou naar mijn mening beter passen bij de omgeving.

Often said a soul of a place is made from its staff and there is consistency across all departments of friendly personable and sincere colleagues. The hotel is situated in a small bay approximately 10 minutes drive out of Chania old town. The hotel has a modern feel with accents of Greek charm.Its grounds rooms are spotless and maintained to a very high standard. Breakfast- amazing excellent choice.Fresh and tasty.Dinner is à la carte and while there is a good selection there are daily specials added.So nice to have waiter service and not buffets which is more common even across 5 star hotels these days. While I was told the hotel was 95/ occupied it never felt busy as plenty space across its 2 pools and many beds on the beach directly in front of the restaurant. On my third day while walking on the beach I got stung be a bee on my lower foot.Not a pleasant experience however the staff were amazing and went out of there way to ensure I was looked after m. Every day numerous members came up genuine in their approach to ask how I was . Thank you for the care and the cream which took effect. I never thought a bee sting on a foot could be so painful! I felt very relaxed and well looked after and would have no hesitation returning again very soon. Thank you.

Sehr großzügige, weitläufige Anlage mit zwei großen Pools und zahlreichen Liegen. Sehr freundliches, hilfsbereites Personal, gutes Essen, exzellentes Frühstück.

Zu hohe Preise im Spa. Für ein Wellness-Hotel ungewöhnlich, dass man für den Innenpool und die Sauna einen Slot buchen und 25 EUR zahlen muss. Für 60 Minuten Massage werden 150 EUR berechnet. In einen 5-Sterne-Hotel in Chania haben wir kurz vorher 75 EUR für 50 Minuten gezahlt.

What an amazing stay! The food was delicious, the staff were incredible—special thanks to the General Manager, Panagiotis, for his outstanding attention to detail. The views were stunning, and the rooms were bright, spacious, and modern. I’d definitely love to come back!

The location was very good. Walk right down to the beautiful beach. Walk to lots of restaurants and some shops. Lots of small grocery stores so you don’t have to pay the super high prices for hotel food and wine. Liked the rooms outdoor space. Made the very small room a lot more livable.

The room was very small. We had a deluxe sweet but wasn’t deluxe enough for me. I would have liked a comfortable place to sit down inside the unit besides the bed. I didn’t think the service was very good,,,,maybe because we were early October so folks were not motivated. Asked for ice one day, didn’t get it. Went to the outdoor bar one day, 4 bar workers behind a wall, bs’ing with each other while we sat a long time empty drinks wanting to order another. Had a plunge pool in our room,,, very cold. Outdoor pools, very cold.

The area does not offer much apart from a visit to nearby Chania.

Η Άριστη εξυπηρέτηση οι υπερσύγχρονες εγκαταστάσεις και η Ιδανική Τοποθεσία συμβάλλουν σε ονειρεμένη διαμονή.

We (a couple) have stayed at many wonderful 5* hotels around the world over the years. Unfortunately, we’re s little disappointed by this one. There are lots of good points. The staff are warm, helpful, friendly and welcoming, the place is spotless, the food is good and the pool areas are lovely. We especially appreciate the quiet pool area. So 3* means good (rather than very good, or fabulous). Unfortunately, there is no sound proofing in the rooms. We had noisy neighbours (on one side noisy until 4am), so our space wan’t very restful. We found the terrace furniture uncomfortable. The spa area with a lovely pool, sauna and steam room is great, but they limit guests to 30 minutes a day. That feels very rushed and the experience isn’t conducive to clock watching. Although the food is good, there is only one very small restaurant and choice is limited, especially for vegetarians like us. There are few plants and no trees. In the time we’ve been here, we haven’t seen, or heard a single bird. Last year we stayed at the Domes Zeen a short distance away. It’s a much better hotel. Lots of beautiful plants, a much better restaurant, equally lovely staff and quiet room. The downside there is that the pool is unheated, so far too cold to use in October. It’s also not adult only.

Beautiful, secluded spot with a wonderful beach and first-class service.

Domes Noruz Boutique Resort is a beautiful property located in a serene bay beside a public beach. The resort’s design and ambience create a relaxing and luxurious atmosphere. The staff are exceptional — friendly, attentive, and always going above and beyond to make your stay more enjoyable. The spa experience was outstanding. I had one of the best massages from Thanos, a skilled physiotherapist who truly understands muscle structure and stretching techniques to relieve tension. I only wish I had gone to the spa sooner. However, one concern during my stay was the condition of the resident cats on the property. While it’s common for hotels in Greece to have resident cats that are well cared for, the ones at Domes Noruz appeared sick and undernourished. Many guests were feeding them because they were clearly hungry and ill. It was heartbreaking to see them drinking from roof drain gutters when a veterinary office is located just down the street. I truly hope the management takes steps to provide food, water, and basic care for these animals. Aside from this, the resort’s location is ideal — just a short taxi ride from Chania’s beautiful Old Town.

The hotel is beautiful! It has a decent size but feels like we are in a boutique hotel. Never crowded or noisy. Service was excellent. Super clean and beautifully decorated. The beach is lovely, sandy and calm and just a few steps away from the hotel what's really convenient. There are several restaurants around the hotel and it's only 13min by car to Chania old town. The pools are amazing, but cold. Also the private plunge in the room was too cold. The bathroom was small and with no shelves to put our toiletries. The shower had only a small curtain protecting it and water was going everywhere. Spa was beautiful but only 30 min access included per day. Breakfast was varied and delicious! Drinks are expensive. Overall an amazing place in a great location with a perfect set up for a relaxed beach holiday. Highly recommended!

Architektonisch einzigartiges Luxus-Hotel. Sehr zuvorkommendes, freundliches Personal. Das Frühstück war ausgezeichnet und das Abendessen ein Genuss. Die Speisen waren sehr liebevoll und originell zubereitet. Schöne Lounges und stille Ecken zum Geniessen.

מרגע ההגעה למלון ועד העזיבה -הכל היה מדויק ושירותי ברמה הגבוהה ביותר

Exceptional service from Domes staff at every level. Loved George at Topos and our friendly front end staff in lobby and on WhatsApp all along the way. Will definitely recommend and looking forward to another Domes.visit

We had an amazing stay at Domes Noruz Chania! The customer service was excellent throughout our visit in every aspect. The food was great, and we loved our spacious, clean room with a private pool overlooking the ocean. The concierge gave us fantastic recommendations for beaches and wineries, which made our trip even better. This was the second Domes hotel we stayed at during our travels, and once again, we had a wonderful experience—we loved both!

Our room was the perfect size, clean and close to all the amenities. We had an amazing view of the ocean from our second balcony.

We liked everything about the resort. Exceeded our expectations.

We couldn't understand that if you had half board or full board and still had to pay extra for certain meals. What is the point!

From the moment we arrived, this hotel made our girl’s trip feel extra special. We were welcomed with champagne on arrival, which set the tone for the impeccable service we received throughout our stay. As returning guests, we were also given access to the complimentary lounge, such a thoughtful touch that made us feel truly valued. Getting out of the sun for complimentary Prosecco and snacks was lovely. Every detail was perfect: the restaurant team remembered our morning coffee orders, the cocktails were freshly made and delicious, and the wine list was excellent. The service throughout was warm, professional, and personal, making us feel right at home while still completely indulged. The hotel itself is absolutely stunning, with beautiful surroundings right on the beach that created the perfect backdrop for our celebrations. We were there for a special birthday, and the memories we’ve made together will last a lifetime. Plenty of subbed with such a chilled zen vibe, really was perfect for us and every morning we woke up just so happy to be there. We couldn’t have asked for a better experience and will definitely be returning. Highly recommend this hotel for anyone looking for a luxurious, memorable stay! We were a group of friends but I do think the hotel is def more suited to couples. If you have booked this hotel you will not be disappointed in the slightest. The food was absolutely phenomenal and 10/10 catering for allergies and intolerances. Thank you for such a wonderful few days!

the food on site was good , the rooms seem out dated and quite small … the shower when u turn on the water the water is literally all over the bathroom it’s is deff not a luxury hotel stay i would say an average marriott stay

The staff at this hotel are unlike any we have ever experienced. They honestly could not do enough for us. They offer a WhatsApp service where you can ask them any questions order taxis etc. The location is stunning and directly on the most beautiful beach with crystal clear water. Extremely clean. House keeping staff are meticulous and the room was always kept topped up with water and chocolates ! Cannot fault and would definitely come back.

Very nice and clean hotel, excellent and friendly service. A special thanks to the manager Margarita who made every wish possible!

We enjoyed our 5 night stay in a Wellness Loft, though the stairs did take some getting used to and would not be appropriate for anyone with difficulty. Twice daily housekeeping was terrific! The breakfast selection was good and the staff helpful. We dined at Topos for dinner, lunches and for desserts. We preferred our dinner menus and cocktails off the resort but live music after returning was nice. It took approximately 20 minutes to drive into Old Town for dinners. The ocean water most days was calm and warm. And the beach is nice for walking. We tried the two pools but found the lack of shade from the fixed umbrellas to be a problem. A nice hot tub would have been nice to enjoy.

All the staff were brilliant

Its a nice hotel but service a bit lacking for a 5 star/prices charged. Very slow response to simple requests in the restaurant at times and when a process breaks down (eg a computer glitch) it paralyses everything and staff don't think to explain, apologise or offer an alternative solution until guests ask to see a manager or complain. Rooms are nicely furnished and decorated and very clean with comfy beds but pretty pokey due to their double storey aspect. Not a lot of room to manoeuvre or have a suitcase open anywhere in the sleeping part. Larger people would not be able to walk fully around the bed. We ended up moving a lot of the minibar bits and glasses to utilise that prime cupboard for easy access clothes storage. There were fairly good numbers of hangers though. Seating upstairs was pretty under used but is a nice space. Balconies are nice with various seating options. Beach is lovely and comfy sun beds with good shade at the beech and pools. Spa is super expensive. Probably more to the (many) Americans' budgets. Housekeeping were very nice and did a good job at sensible times. Music plays quite loudly in the main restaurant, pool bar and Raw restaurant. The quiet pool is quiet but has poor shade at some times of the day. Not sure anyone really needs a Careless Whisper cover played at high volume over breakfast but when we asked to turn the volume down there they did. Staff seem to want to please but don't seem to always intuitively understand expectations. The pool bar music is loud and clubby in genre. Some of the lyrics really NSFW which amused me (the managers really ought to vet the oft repeated song list for f bombs but I think they went over the heads of most guests). Staff wear an odd varied uniform including strange black pyjama type for some of the reception women and ill fitting white t-shirts over beige elasticated slacks for other staff. These often simply looked quite scruffy (and sometimes grubby). I could see the more casual and comfortable look they were going for but I'm not sure it really works at a high level hotel. On arrival we were asked about food preferences and intolerances. We wrote these down but there seemed zero follow through. The chocolates and cookies given as part of the turndown service all contained dairy. Asked at Reception about vegan options for the main restaurant which they promised to send us. Nothing appeared in 5 days. The menu promised vegetarian options on request but we didn't fancy booking only to discover nothing we could eat as most Cretan vegetarian food is heavy on eggs and cheese. Raw Restaurant was nice and our options were explained. Breakfast had a wide range of meats, cheese and dairy based pastries alongside salads and fruit. Occasionally something plant based like a tofu scramble appeared. They did find me a soy yoghurt which was great but again for a 5 star that had a lot of notices up about lactose intolerance I would have expected a more pro active approach to variety beyond a selection of plant milks. The porridge was made with water (and was tasty) but it wasn't labelled as without dairy. The Scirocco restaurant next door has a good veg and vegan menu and is beautifully situated. Tallus down the road had great (really interesting plant based) food but the setting is not quite so nice. Pulse Vegan Restaurant in Chania was amazing, So conclusion. If you are vegan it's not terrible as a hotel and there are other eating options nearby (however beyond Scirocco and Tallus nowhere else local seemed to get it). But you pay a lot of money for a breakfast where you can only eat about 1 in 10 of the things on offer. Lovely location and more of a boutique hotel feel to the rooms due to size constraints.

Amazing hotel with a great service. Will definitely come back there . Staff is incredibly polite and very customer oriented . They tried their best to accommodate any of our requests . You always get some delights delivered into room.

Had a very relaxing time staff were amazing

El servicio y la comodidad

As for the hotel, we are not going to go into detail why this is a great location, has a great beach setting, great breakfast, great facilities, etc. We just want to give a massive shout out to the manager Zoi, who was fantastic and made our stay even more special. The personal touches and advice she provided was much appreciated and added to our celebrations. Thank you Zoi, you are a star and an asset to the hotel. Hopefully see you again.

Domes Noruz Hotel is well positioned on the beach. The Quite Zone pool is a haven for anyone wanting a tranquil space; the spa a lovely escape from the heat outside. The staff are professional, yet friendly, the food quality and presentation is excellent. There is a very extensive choice for breakfast. However, the evening menu is limited if you are a pescatarian, like me, on the hotel’s half board plan. Some room categories include half board. It would have been good if this was optional. A disappointing thing about the evening meal plan was that all drinks are excluded. This meant that water, which was copious at Breakfast, and in one’s room, had to be paid for at 7.50 euro a bottle. Of issue was the lack of privacy in a number of the rooms. If you want to enjoy your sea view in your ground floor room, perhaps sit on your terrace or use your plunge pool, this cannot be achieve without one being seen by the people walking past or sitting around the pool. In addition, people could be on sun loungers immediately outside your door/window. This is also the case for the ground floor rooms around the Quite Zone pool and the ground floor Haven Beach Front Rooms. Some of the first floor rooms would the Quite Zone could also overlook the ground floor rooms opposite. There was also loud, techno-style music, being played from around 11am to very late (8pm ish). One manager did say I could ask for the music to be turned down, but I would have had to have done this most days.

We just came back from a 3-night trip with my wife, and it was truly an unforgettable experience. From the moment we arrived until the moment we left, the staff were incredibly caring and attentive. I had a conversation with one of them (Kostas), who said: “We know this may be the only holiday our guests take in a year, so we strive to make it as relaxing and enjoyable as possible.” That mindset was reflected in everything. The hotel itself is a perfect 10/10. The breakfast buffet was a highlight — just the right number of options, all made with top-quality ingredients. I still think about it to this day. The beach water was crystal clear, and the sunsets were absolutely breathtaking, whether you watched them from the beach or from the Raw Bar, where the elevated view made them even more spectacular. Absolutely recommend — and we will definitely be coming back.

Très beaux équipements, belle plage, super restaurant et service. Ambiance agréable, beaucoup de petits cadeaux et services inclus dans notre package.

Duplex petit pour 4

An absolute bliss. A hidden gem with every detail thought out. Superb service and a fantastic breakfast variety of very high quality. The beach of the hotel is really a compliment to an overall amazing holiday . The rooms boast every possible detail of a truly luxurious resort. We will definitely return back and most importantly recommend it to our very demanding friends. Congratulations to the Whole team od Domes Hotels And Resorts.

We stayed here for our honeymoon and had an exemplary experience. The staff did everything they could to make our honeymoon special from welcome flowers, sparkling wine, 2 cakes (One for our honeymoon and one for my husband’s birthday), the list goes on and on! The rooms were beautiful, the food was great, the beach and pools were excellent and not crowded. We could not complain about anything. Thank you so much to Zoi and the Domes Noruz team!! At every point they went above and beyond. I also highly recommend booking a private dinner on the beach for a special occasion. It’s a delicious 5 course meal with unbeatable views and the best risotto I’ve had in my life.

**⭐⭐⭐⭐⭐ Absolute Perfection – We Can’t Wait to Come Back!** This hotel is **flawless in every way** – from the incredibly warm and welcoming staff to the immaculately maintained facilities. We’ve **already stayed here twice**, and we’ll definitely be back! ### **What We Loved:** ✔ **Pools:** Two **luxurious pools** – one in a **serene quiet zone** for relaxation and another with a **lively bar atmosphere**. Perfect for any mood! ✔ **Bartenders:** A huge thanks to **Antonis, Armando, and Konstantina** – they craft amazing cocktails, and their friendly personalities make the stay even better! ✔ **Food:** **A culinary experience at its finest!** - **Sushi:** Fresh, expertly prepared, with exceptional flavor. - **Salads:** Crisp veggies, creative combinations, always made with the freshest ingredients. - **Burrito:** Packed with flavor, perfectly spiced – simply delicious! - **Tomato Soup:** Smooth, rich, and comforting – like homemade. Everything is **top-tier quality** – no shortcuts here, even the most discerning foodies will be impressed. ✔ **Beach:** **Stunningly clean, with comfy loungers and crystal-clear water** – the perfect spot to unwind. ✔ **Gym:** **Modern and fully equipped** – great for staying active while on vacation. **Why We’ll Be Back:** Because everything here runs like clockwork, yet the vibe is **warm and almost family-like**. The staff is **exceptionally attentive**, the rooms are luxurious, and the food is **always outstanding**. **Highly recommended for anyone who appreciates quality, impeccable service, and a relaxing 😊🍣🌴 luxury gateway.