Pivot Hotel Montecasino

Location

There were no glasses in the room (had to ask for it). Only 2x small waters in the room on arrival with some "past shelf life" fruits. Attendance to detail is lacking - ensure that there are at least glases in a room (they have apologised but it should not be necessary for a guest to ask for such an elemental item).

Poor dini g service

O hotel é simplesmente incrível, desde os pequenos detalhes aos grandes. Café da manhã é excelente, o quarto, o chuveiro, a cama. Sem falar na localização e na facilidade de buscar restaurante. Recomendo para que for a Johannesburgo.

Não tem do que não gostar nesse hotel.

There is not a lot of halaal friendly options. Eg: Breakfast - no salmon, or any chicken sausages available. mainly eggs , fruit and cereals for halaal options. Variety can increase to accommodate the hotel standard. This has been the same issue over the last 6 to 8 years. Have been complaining, but still no slight change

Hotel staff was very friendly and helpful to get us to our booked show on time. Breakfast was exceptional and really was a great start to the day.

Location, staff, rooms, beds, showers, bedding, and especially the staff who went above and beyond for us with guests visiting.

The pool was closed due to some remedial works...but not told that when we booked. Pigeon poo on the outside pool.area decking as well as our balcony which we walked into our room. The staff were quick to solve. Prices were a bit steep even in foreign currency!?

Staff were helpful

The gate could have directed us to the car park better

Most thing's

Laundry service was extremely expensive

We had a wonderful stay in this beautiful hotel Cannot praise the well trained friendly staff enough! They were absolutely amazing! We had a delicious dinner and the best buffet breakfast. The rooms were great and within walking distance from the Casino. Cannot fault anything! Thanks for a wonderful stay!

The newly renovated rooms

nice night out

room temperature and smells

A usual stopover whilst in JHB, the hotel is excellent and staff every welcoming. Breakfasts are exceptional.

Renovations were ongoing, but seemed temporary.

very good selection

bread & pastries were dry

Location

The air conditioning does not make the room cold.

Location

Renovation

Cleaning staff were amazing and very friendly.

Not all reception staff pleasant and helpful. Our biggest issue was the paint fumes as our little one has severe issues with nose bleeds and we not aware of renovations until we checked in. Breakfast could be changed day on day

Location and surroundings. Room was 👌

Parking settings pre check-in are an inconvenience. I would like to park once off .

To make the underground parking elevator need to be enclosed as part of the Reiception area.

Nothing it was excellent

Beautiful hotel. Perfect location for a visit to Monte casino. Great breakfast

The place is classy and beautiful. Rooms are spacious and warm with lovely enclosed bathroom. The breakfast was lovely. Staff are very friendly and helpful. Hotel is well appointed.

Access to the lift for the parking is outside of reception. The exposure to the weather was unpleasant.

Everything

The hotel staff were exceptionally good.

There is no direct access to the hotel from the parkade.

The hospitality of the staff, it's proximity to shopping & dinning.

Renovation section not segregated, had to pass through site under reno with dust, tools, and mess around. It would be better if these were segregated smartly to allow works without clients having to to through a wip site.

Breakfast was wonderful

Need a night light in the bathroom Water from shower leaked onto floor

Location and facilities

Nothing

Clean and well maintained

Nothing, everything was perfect

Room layout was well planed, perfect clean, we had a lovely stay and rest well. Breakfast was super. Thank you

Great food and friendly staff

Noise coming from construction works in part of the hotel which we were warned about in arrival.

Breakfast was excellent

Friendly staff Good customer service Great food

Showers and bath tubs weren’t as clean as expected

Breakfast

Nothing

The location was great, easy access to the restaurants and casino. The shuttle to the casino from the hotel and back was much appreciated. The drivers were very polite and helpful.

The staff was amazing. Reception, cleaning lady and breakfast staff were so professional and friendly. I have been to many hotels but I have never experienced this level of service. Thank you for an unforgettable experience.

The room needs an upgrade. The carpet looks worn out.

The place is beautiful and clean, and it truly gives elegance as you enter the premises.

Although the rooms looked clean and neat, one of the pillows on the bed was blood-stained and tucked away behind another clean pillow. Housekeeping needs to do better. The hand-held shower nozzle was not working, and it leaked.

Location and breakfast

N/a

Elegant , close to monte , rooms comfortable

Cleaning of room not great , sing cracked and old , nail clipping on window sill , staff not friendliest at breakfast

Very nice and clean beautiful hotel

Nothing

Room was clean, bed was comfortable

Nothing

Showers leaked into the toilet Rooms were not cleaned until 14h00 Had to call housekeeping Had booked in and paid for 2 rooms Both rooms Had the same issues

Great one night away for hubbys birthday. 🎁 Excellent service. Rooms are good. Breakfast was delicious. We will be back soon. Front desk needs special shout out. Ladies were professional and friendly.

Great location, friendly staff, fabulous breakfast

We stayed in room 224. It smelled like smoke from the first minute that we walked in. Smoke detection alarm went off at 7am on the morning of our stay.... while we were still fast asleep

Loved the food and the dad decor, the service was good but could have been better.

Juste en face du Montecasina, toute la zone est sécurisée et on peut se promener le soir sans problème. L' hotel est superbe, eau , cola gratuit dans le Frigo.

Rien tout est parfait.

Excellent hotel and location next to Montecasino was really good. Staff were friendly and helpful. Very enjoyable stay

Loved the two queen sized beds

Struggled to get the sound on, on the TV

Everything

Could not found anything We didn’t like. Everything was Exceptional

Warm welcome by receptionist

Nothing

Location

Guests smoked on the floor, AC was broken, mattress was worn and room needs refurbishment

Everything

Clean and really comfortable

Close to were i stay

The staff were so helpful. Obviously the location was brilliant. There was undercover parking. I had a lovely view over the pond and water feature. The bed was extremely comfortable and the pillows were probably the best I have ever had in a hotel! The bar and dining room are super.

There was building going on at the time. Although a lovely hotel, the carpets in the room were not so nice. The shower leaked out into the bathroom nad the adjoining toilet.

very good

Great place

Nothing

that's all

The staff were amazing, they truly came to my rescue when I needed them the most. When my little one was having a fit in the middle of the night, they truly came through for me by providing a midnight snack (weetbex to make porridge). The gentleman and Lady who were working night shift are truly angels and the best employees.

Everything was perfect Thank you so much. This was my second stay with my daughters and as always was amazing.

Everything except drilling

Everything except drilling

What a lovely hotel. Unexpected gem in Johannesburg. The restaurant was very good and had a nice ambience. Breakfast buffet was superb Lovely rooms

Nothing

Breakfast was good there just need to increase the vegetarian options on cooked foods. The staff is very friendly and helpful and the casino great.

To deliver coffee orders much quicker

The staff is amazing! Such professionals.

Nothing.

always good

The Pivot Hotel is the obvious choice when visiting Monte Casino. It is very centrally located and close to the theatre complex with a golf cart shuttle service if you don't want to take the short walk. The staff is very professional and so friendly. They really make an effort in letting you feel welcome. The facilities are of good quality and always very clean. We have never been disappointed by the amazing breakfast buffet. It caters for all tastes and the food is always fresh and delicious.

Nothing. We love it there.

Beds was a bit uncomfortable

Breakfast, staff do not advise what you can get , items that are not part of the buffet

Everything

Nothing

The breakfast was exceptional with a wide variety. It was Mother's Day, and we invited our children. Our table for ten people was ready when we arrived. The cost for the additional people was affordable.

Unfortunately, this is a volume business with mass catering, so individual orders such as an omelette are not "a perfect omelette"

Love it

Nothing

The ambience, some of the staff and hospitality itself was kind and warmly welcoming

Most ladies front desk and restaurant are unkind. Both my wife and I picked that

Tutto

Love the location and cleanliness. Super breakfast!

N/A

Everything