S Hotel & Residences

Free room upgrade

The difficulty of getting a taxi in the area. Not the hotel 's fault.

Location

I was booked 2 beds 1 full bed and 1 is king bed but gave me 2 twin beds

Location and reasonable price

Television inside the room did not work. the cable was not working either.

I forgot to return the deposit. I contacted the hotel through booking, but they didn't reply. I pressed it but it was not returned.

Location views

Clean and the amazing staff

Nothing

I had made a reservation for a standard room. When I arrived at the property to check in, there was a problem with the room so instead of a long hassle, my room was upgraded immediately to the deluxe room. Talk about wonderful customer service!

Cleanliness and good staff

They are doing renovation at the hotel and they start early in the morning. They woke us up every day of our stay. Nothing is free: water, fridge or microwave all have additional charges.

Cable has lots of TV programs,however, the cable signal is terrible. I cannot watch a show without constant disturbance.

No restaurant in a hotel rooms service don’t clean toilets good it’s ok but a amount you pay you can bet a lot batter hotel

Cleaning staff room service parking

Very spacious room

Good hotel

Staff, spacious rooms. Good location, good internet connection too

Housekeeping is very friendly and helpful. They were quick to resolve any issues or concerns we had. Rooms were fairly clean (except for the 1st room we had that had a bad smell). Rooms were spacious enough. Wheelchair accessible - they have an elevator for wheelchairs.

Lady Receptionist is not friendly, all the details we wanted was already asked by this app - how many beds for specific room, yet she still asked and was confused with what we wanted. She kept speaking in their dialect when we already told her we couldn't understand. Took forever to get us checked in. Everything has to be asked for - hairdryer, water kettle, extra shampoo/soap (considering they were already informed ahead of time that we are staying for multiple nights). Our room had a bad smell, we had to request for a new room on our 2nd day. Only one elevator to service the whole building. Walls were thin, anything neighbors were doing can be heard through the walls. Despite all this, it was just fine as we spent most of the time out with family anyways.

I tried to cancel my reservation 5 days ago because our flight were canceled internationally and not able to rebooked our flights from Ca to Cebu I was not to cancel because it’s no refundable which I didn’t se it when I booked my reservation I also tried to get hotels.com and was unable to connect so I lost my money i that I was not pleased at all

good size room, front desk staff during the day were very helpful and friendly

There was a generator right outside my window which when it started up created a lot of fumes which were then sucked in through the air conditioning unit and made the room smell very toxic. Power cut out several times which stopped the lifts working so didn't feel like i wanted to travel in them

the place was clean

they should have breakfast included

Staff were friendly. S hotel is recommended for short stay. Nothing really special

They dont have their own restaurant or coffee. Hence, we should go out to have a breakfast.

The location. its super spacious. big sized room for the price.

there was no pot for hit water and fridge

The hotel location is good. It's a few minutes away from some fast food options, the mall and downtown. I'm just a bit disappointed with the condition of the bathrooms. The grout in the bathroom is nasty considering that it is a newer hotel. The toilet has a very pungent smell even after I had the guy who helped us with the luggage sprayed some chemicals in the bathroom. The bedroom area is clean but it is a bit on the smaller side.

Clean, comfortable, good value, friendly and helpful staff

The staff is very friendly and hard working.

It’s clean and nice conditions. I stayed few times at this place when ever I am in Cebu. Well price but no amenities.

The rooms are clean, the staff are very helpful and courteous and the hotel is close to everything.

Nice and clean hotel. Not annoyed by any traffic or noise

We enjoyed our stay at S. Hotel. The hotel is well located. The room was small yet clean and comfortable. The bed was comfortable and the shower was hot. The wifi is good and the staff was very helpful and attentive.

This hotel has nice, friendly and efficient staff. The size of the room is sufficient. It was clean, has enough storage etc. Basically, everything that you need if you want to have a nice clean place to sleep after a whole day of going around Cebu. They helped us to arrange for transportation for our tour which was great. And the price of the room is great too and free wifi.

Everything especially the service was good. The only thing that spoiled it was the noise coming from the room next door late into the night. Wasn't really the hotels fault, but it affected our stay as we couldn't get to sleep.

Great experience overall, comfortable stay Friendly stafff

I was travelling with my mom who is over 80yrs old and the hotel entrance is not on first floor need to walk few steps stair. Hotel have a unique simple open type of elevator like shiipping goods from first to second floor.

Reasonable for the price,

As clean and new as it is... As friendly as all the staff are... I expected perfection! They did not have a room with a king bed that I had reserved weeks ahead of arrival. Herein lays the training needed. The maid and front counter did everything in their power to make it right and it was appreciated greatly! But when I got a very persistent knock on my door at 8:30 am, I got very upset again! Susan, GET DOOR HANGARS! Do not disturb is needed desperately! These two things are all I have on the negative side. The staff is amazing and so kind! The property is kept very clean and tidy. The little restaurant is so cute and has very good coffees and juices. The food is average but presented superbly!

its good location, comfortable room, no laundry

Rooms are new and they very clean and the service are well deserved. I am very satisfied with my stay and also highly recommended !!