DoubleTree by Hilton London Kingston Upon Thames

The buffet breakfast was delicious and there was plenty of choice.

Nothing at all.

Room was excellent. Quite dark which was great for sleeping

The website directs you to the wrong carpark which cost is £4 meant we had to move our car again. The staff seemed to be aware the website was wrong

De locatie (vlak bij een treinstation en een winkelcentrum) is prima. Ook 's avonds kun je met een veilig gevoel naar het hotel lopen.

- De kamer was niet goed schoongemaakt. Er lagen nog kleine petflesjes (met melkachtige inhoud) op de grond - Het ontbijt was rommelig: de ontbijtzaal was te klein voor de hoeveelheid gasten. Daardoor bleven tafels veel te lang vies, was er te weinig van zo ongeveer alles en was het personeel geïrriteerd door de continue stroom vragen van gasten - De airco deed het vijf minuten. Daarna kwam er een storingsmelding en ging er een lampje op het bedieningspaneel knipperen

Hilton kalitesini yansıtan detaylar. Çok konforlu bir oda. Lokasyonu çok iyi. Tren istasyonuna çok yakın, Thames kıyısına çok kısa bir yürüme mesafesinde. Alışveriş merkezine ve şehrin kalbine 5 dakika mesafede

Staff very friendly, professional and proactive.

All great!

Schöne Zimmer, super gelegen, freundliches Personal, reichhaltiges Frühstücksbuffet

Great location with fantastic coffee shop/bar/restaurant downstairs to work from

Friendly staff and location

Excellent facilities clean decent size room. Quiet location.

No onsite parking although the Sainsbury’s parking option wast far and was a decent price. Would have been good if they made it clear that was where the parking option was. Instead had to check in then go move the car.

Location

Location and friendly staff

The AC was cutting out and not cooling,my room was changed and upgraded but even in the new room 2nd day onwards the ac was not to my satisfaction it kept cutting out at night.I had to get upultipke times to reactivate it.

Only a few minutes' walk to the Kingston train station. Very stylish rooms and interior. Lovely breakfast.

Nothing

It was on the Thames path

Only one complimentary cookie

Brilliant location

Breakfast

We had an impromptu stay and Hamza was extremely welcoming and helpful during our stay! The location has a blend of urban and suburban charm, however plenty to explore. We highly recommend and will be back when in the area. Thank you for a wonderful stay.

Hamza was really helpful felt more like a friend than a receptionist same with Naz and everyone else

We had a wonderful experience at DoubleTree by Hilton London Kingston upon Thames, and we would especially like to thank Usama, Yanna, Leyla, Gabriela, and Ben for their kindness and exceptional hospitality. Every one of them was incredibly friendly, welcoming, attentive, and always ready to help. Their genuine smiles, positive energy, and thoughtful service made us feel truly valued throughout our stay. It is clear that they take pride in what they do and genuinely care about their guests. A special thank you to Usama, Yanna, Leyla, Gabriela, and Ben for making our stay even more enjoyable and memorable. Having such warm and professional staff makes a huge difference. We truly appreciate everything they did for us and would be delighted to stay here again! ⭐️

Great location, very clean, very nice breakfast, helpful staff!

Thank you for the great and welcoming service. Special thanks to Hamza and Jann for all your support.

Amazing

Location and staff

We couldn’t find a hotel in Wimbledon Village we went to watch the tennis. This was the most newest and reasonable that we could find and we enjoyed our stay.

Good

Great quiet location near the river but also very close to the railway station. Friendly attentive staff . Nice buffet breakfast.

Poorly lit room. Patchy room service . Shower drain partially blocked by previous guests hair.

Everything excellent love staying at the hotel

Nothing overall excellent

The location on the Thames River

Great location

It feels really basic in the room - not even water - no biscuits and limited tea making products

Staff were friendly and helpful. The room was very comfortable and clean.

Camerele foarte mici . Nici nu ai unde sa-ti pui bagajele. Nu au jici macar un racitor in camera.

Personalul de la receptie fara nici un pic de empatie. Mi-au repartizat o camera cu aerul conditionat defect la ultimul etaj. Personalul de la receptie stia -Gabriela,si nu mi-au oferit nici o solutie decat sa astept pana a doua zi sa execute reparatia. Am plecat la ora 21 din hotel incasand tot disconfortul de cautare a altui hotel la acea ora.

Dobra lokalizacja, duże i wygodne łóżko

Woda wylewająca sie spod prysznica, brak ekspresu do kawy w pokoju chociaz wybralam pokoj, w ktorym wg opisu powinien byc

Nice hotel however we had issues, staff nice, toilet issue quite quick, tv issues never resolved , way overpriced x

Friendly staff. Good location with parking nearby. Restaurant was good and breakfast good also. Rooms are a good size and well decorated. Would stay again.

Aircon was not working. Had a terrible night as the rooms was baking. 3 times we asked them to turn it up only to find it was broken. Got moved to another room in the morning, but was too late as we only stayed one night.

쇼핑몰과 식품점등이 매우 가까왔고 숙소도 깨끗하며 직원들도 매우 친절했음

객실에 미니냉장고가 없다는점.

nice room, great breakfast.

nothing.

We have stayed here three times in the last year. One of us is a lifetime diamond member and the others are gold and silver Hilton honours members. On two occasions the life time member received no benefits at all. The gold and silver members on all three occasions received drinks vouchers but not the life time members. The hotel does cccktail promotions but never has all the ingredients for them. Also during every stay they run out of white wine and gin etc for forcing you to buy more expensive versions, sharp practice! They even ran out of orange juice for breakfast! Explanation for their failures is we had events booked in, but clearly don’t prepare ahead for the events. Tried speaking to GM but the front of house manager won’t let you. They said they would look into concerns but two weeks later no response

Nice place nice food nice people good rooms

Everything was ecxellent! The service was great and the food was good

Olga was a fantastic waitress,friendly, very attentive, and always smiling.She made our morning meal even more enjoyable. Excellent service, thank you!

The location was great. Very close to vast array of shops, bars and restaurants. Since staying here previously, it appears the hotel has had a very nice facelift and the staff are much friendlier, more attentive and professional. The room I had was very comfortable, spacious and quiet. The bathroom was modern, well designed with an excellent shower.

There was no fridge in the room, which proved to be unfortunate, as we were staying for 5 nights and a fridge would have been so useful. There was also no bottled water in the room. This was the 13th hotel we’ve stayed in on this trip and the first that doesn’t offer bottled water.

Everything was good especially the staff.

Location is great. Reception personnel is quite good.

Cleaning person was awful . Never clean the room , did not bother to enter the room to change towels, never empty trash can. We had to call reception to get towels. I have never encountered such a bad service before at any hotels in the US and other countries.

Everything has been amazing, one of the best treatments we ever bad actually in a hotel, Olga has been taking care of everything we need. Also i need to thanks the hotel, cause my girlfriend is Celiac ( alergic to glúten ) and they had options at breakfast and at the restaurant. For sure we would Stay here next Year again.

The location was excellent

Outside the property the street by ins were overflowing and litter - Rubbish was strewn across the road and foot path.

Great location next to the Riverwalk along the Thames that suited our visit perfectly. The air conditioning was extremely welcome during the exceptionally hot days that coincided with our stay. On this occasion we didn’t eat in as we had other plans. Parking was better than anticipated, at reception you could pay £8:50 for 24 hours in Sainsbury’s car park around the corner. It is a very busy supermarket but we found spaces and could come and go during the stay. However, the parking bays were quite narrow!

Signage not particularly clear about dropping off to sort parking, but that was essentially a roadwork’s problem rather than a hotel issue.

Good location, comfortable room and air conditioning for the warm weather

자주 이용하는 호텔로 위치가 정말 좋습니다.

없음

Good English and continental breakfast options. Excellent air conditioning in our rooms as well as in reception and bar bistro areas, a welcome respite as was a very warm weekend in Kingston. Location was perfect as it IS centrally located and only a couple of minutes walk from the train station and slightly more from the bus station. Overall an excellent choice of hotel with great staff. Complimentary warm cookie on arrival was appreciated and delicious.

No bar fridge in room to keep liquids cool as it was a warm weekend. Room lighting was a bit funky, bathroom main lighting came on with bedroom lighting, strange!! Had balcony but had no access to it.

breakfast was good. staff were really helpful, room was clean

parking arrangements leave a bit to be desired, view from the room was dismal, but that's just the location I guess

Location was excellent

Room cleaning and towels should not have to be an option in service!! It should be the default service with an opt out if the customer wishes.

Beautiful hotel in a great location.

Nothing at all

to be honest i thought the room was dirty and we only had one towel

Everything

Nothing

Newly refurbished. Clean and comfortable.

No fresh coffee for breakfast. Cold pastries. No nuts or seeds.

Nice place Good service from olga

lovely self service breakfast

Staff were excellent

"hot" breakfast was cold every day. Rooms no longer get changed or serviced. There is a card in the room which says the rooms gets done every three days which didn't happen. Queried this at reception and was told only when you ask for it. Not great when the room only has one toilet roll and two coffee pods for a five night stay.

Hospitality is top notch. The breakfast buffet is delicious and Olga will get you taken care of!

It's a place I keep returning to as I like the location and the hotel in its entirety.

Location where our event take place

None

Great clean and friendly hotel.

The bed was hard and woke up with a stiff back

Very Good Location, The Staff is Nice and accomodating.

Excellent service Olga and Lilly

Trato muy amable y deseando hacernos la estancia muy placentera; la habitación muy amplia y confortable, instalaciones nuevas y en excelente estado de mantenimiento, ubicación cerca de lineas de autobuses y de tren. Buena oferta en el restaurante.

Excellent service overall!! Gabriela was exceptional.

Everything was perfect. The location is great cause there are many places walking distance. The room was very spacious as well as the bathroom. Clean enough also. The service is excellent and they’ll be aware of any requests.

Excellent service. Special call out to Olga for her hospitality. Will definitely be back.

The location is good and the staff helpful and polite.

Far too expensive for what you get. The breakfast was adequate but with only a small selection of healthy options. There was also a broken floor tile in our bathroom.

I’d like to make particular comment regarding the outstanding customer service in the restaurant. Olga was a bright, friendly, helpful lady who’s personality truly lit up the room. She is a credit to the Hilton Hotel.

Staying here was a great experience for our first visit to London. The front desk was exceptionally accommodating for us when we needed to extend a late check out and gave us refund when we ended up checking out early. They also held our luggage so we could explore the city for the day before our flight. It made the trip so easy and the hotel was able to make it possible.

The hotel is great for shopping in Kingston as it’s just across the road from the Bentall’s centre. Meet some fantastic staff here. Aiden in the bar and restaurant was outstanding and so friendly. Breakfast was made very special by Olga she worked so hard clearing tables but had time to stop and ask if you needed anything. I had the most perfect poached eggs for breakfast. The menu for room service, bar and the restaurant is the same menu and very limited but the food was good. The only issue we had with the hotel was the parking. On the website there is two areas that mention parking and both have a different postcode. We picked one of the postcodes and parked at Seven Kings multi storey. At check in I saw details of parking for £8.50 for 24hrs so asked if I needed to give the reg number in for my car. I was informed that it was a QR code you needed to use once you had parked in Sainsbury’s just down the road. I went and moved my car to Sainsbury’s but I had only been in the car park just over an hour and had to pay £4 but if I had stayed the 24hr it would have cost me £32. The hotel needs to update their website.

I travel the world for work and have stayed at more than 20 Hilton properties over the past year. Some of those stays haven’t been so great while others have been amazing. The folks that work at these hotels see so many people every day, and what I’ve observed at times, those staying at the hotels treat the employees poorly. So, when an employee stands out and makes me feel great about staying here, I hope they get recognized. This is the case with Olga at this hotel. Starting my day at breakfast to her friendly smile and welcoming ‘hello’ kicks my day off to a great start. Olga makes sure I’m taken care of, and always asks how my stay has been. Olga and her team are people who make this hotel a pleasant place to stay. With the amount of travel I do, this type of interaction makes being on the road just a little bit easier. Thank you Olga!

Location staff went out of there way to help amazing definitely be returning

Nothing

Excellent location, friendly staff, manager Naz was extremely helpful. Rooms are spacious and clean

Olga & Team at breakfast service Excellence with a smile

V helpful & friendly reception staff, loved the welcome cookie, comfy beds, peaceful room, great location, fully adjustable a/c & not too loud), nice toiletries.

Expensive, bar staff were slow as (busy chatting to each other), not enough milk or teabags in room, spare towels missed as hidden in cupboard.

Really enjoyed the experience here — great rooms, good atmosphere, and excellent service throughout. Olga deserves a special mention. She was warm, professional, and made the visit very memorable. Five stars well deserved.

I was very surprised by the level of great customer service by Mr naz the front office manager naz was amazing 👏 the way he help his customer and please pass my thank to vadim at restaurant my family was happy abd had great time

We stayed at this hotel for the weekend whilst attending our daughter’s wedding at Hampton Court. Reception was super friendly and efficient and on arrival they upgraded ours and our daughter’s room free of charge. They also left a treat in our daughter’s room with a congratulations for her wedding. Rooms were spotless, spacious, modern and breakfast on both days was delicious with lots of choice. Plus the team in the dining room were cheery and helpful. Thank you for a great stay we would definitely come again.

Pleasant and enjoyable. The staff were very friendly and helpful

None

Fantastic Team! Beautiful Hotel in a fantastic location!! So excited to go back:)

Decoration of corridors and room, nice exterior design, friendly staff, quiet hotel, very warm, feels very safe, great location. Clean everywhere, nice breakfast/restaurant room.

Breakfast poor and only until 09:30 on weekdays. Should be open for longer. I am a returning customer, breakfast is poorer, used to be better. No individual yogurts, no nutella spread, less variety of sweets, of cheeses and cold cuts, no pancakes, poor variety of eggs. Double Tree should have better and richer breakfast buffet. Room service only if you ask in advance. We didnt want to be disturbed before noon so we had no cleaning service which is restricting.

Everything

None

Loved the location of hotel, minutes from the centre of Kingston and close to the bus stop for Heathrow. Very quiet and a lovely breakfast. Also the cookie on arrival was so good.

As we were only staying two nights there wasn’t housekeeping and so coffee and milk was not replenished.

Great location, very welcoming.

The price was very high but it is London so…